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Only 23 minutes from Punta Cana International Airport, offering a high level of luxury for couples and couples with children, in ideal beachfront settings. All 373 spacious guest rooms and suites, graciously appointed and luxuriously equipped provide a picture-perfect vacation experience with welcoming service and romantic inclusions. Spacious family rooms can accommodate large families of up to six people. Preferred Club room categories offer upgraded amenities and access to a Private lounge and restaurant, an enhanced mini-bar and more. Seven dining options range in ambiance serving international favorites, while 10 lively bars and lounges serve up unlimited top-shelf spirits. 24-hour dining options allow guests to enjoy late night bites at our World Caf�� International Buffet. Or stay in and order room service. It’s all available at any hour day or night. There are watersports galore, including sailing and snorkeling. For golf enthusiasts, there are nearby championship golf clubs. Leisure-lovers can bask by the sea under a shady palm tree or by the pool, while adventure-seekers can play tennis or volleyball in the sun. Children can enjoy themselves with supervised fun at the Explorer’s Club for Kids, while teenagers can hang out at the Core Zone Teens Club. Adults can indulge at the spa, just next-door at Secrets Royal Beach Punta Cana, with a bevy of transcendent treatments to rejuvenate the body, mind and spirit. Best of all, every amenity is included as part of Unlimited-Luxury® here at Dreams Royal Beach Punta Cana. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Bay View
Modern
Languages Spoken
English, French, Spanish, German
Location
Av. Alemania, S/N, Bavaro, Punta Cana 23000 Dominican Republic
Dreams Royal Beach Punta Cana
5,602 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Dreams Royal Beach Punta Cana is often celebrated for its vast selection of amenities and pristine beach location. Guests have commended the clean and spacious rooms, though some have noted inconsistencies in maintenance.
While the service receives high marks for its attentiveness, the extra cost for 'Preferred' status is seen by some as not providing sufficient value. The resort's atmosphere and noise levels have received mixed reviews, with the entertainment and peace being disrupted at times by noise.
Location
Beachfront
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Noise level
Mixed
Service
Attentive
Amenities
Abundant
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Our first (but not last) time in D.R. Excellent experience at Dreams Royal Beach. It is very well maintained and extremely clean.
We chose a preferred club level pool-view room for our one week stay. We had maid service 3 times daily with constant restocking of snacks and beverages. Perfect for returning from the beach/pool for a shower and siesta before dressing for dinner, followed by drinks and entertainment at the plaza. Returning to the room, we found the room refreshed and the bed turned down.
The attention we received from the staff is what made our week here very special. Billy, our butler, was always at the ready to handle our requests. He surprised us by providing a special anniversary evening complete with chocolate covered strawberries, champagne and jacuzzi bubble bath! He also created a romantic atmosphere in our selected restaurant on another evening. Tip of the hat to Billy for taking such great care of us.
Housekeeping was excellent. Milady Ochoa appreciated my laughable attempt at Spanish and she surprised us with an extremely creative gift of a English/Spanish translation book - for our next visit!
Restaurant staff were very friendly and attentive. Especially memorable were Cesar, Rudy and Ernesto. The servers at the beach, pool and plaza were great also, namely De Jesu and Jhon.
The value received for the price paid is what makes this the best hotel on Bavaro Beach.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded May 11, 2021
Dear michaeltJ2027WE, We were delighted to welcome you and your wife back for your 39th wedding anniversary and are honoured to play a part in marking these very special milestones in your lives. Thank you for taking the time to write such a nice comment about our team, it is indeed comments like yours that boost us to do what we love the most, which is creating memorable stays for our guests. I am pleased to hear that our amenities, efficient and pleasant service and modern-inspired suites were instrumental in making your stay an enjoyable one. I am delighted to hear that above all it was the service you received that was most remarkable. We strive to make a seamless experience for all of our guests, so the team will be thrilled to know you felt this with your stay. We truly appreciate you taking the time to review our hotel and very much look forward to celebrating many more occasions with you soon! Best regards, Vythalis Muñoz Hotel Director
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Overall fantastic location and a beautifully maintained resort. Always immaculate. The staff all in all were excellent, I have had several tennis lessons with Jonathan one of the coaches who was fantastic. (1 to 1 lessons are 30 US. I couldn’t find this information prior so thought this may be useful!) Both the guys at the tennis club were great and definitely was worth bringing my racket for some coaching. Special shout out for the following staff for making the stay so memorable: Jelfrin, Drislin, Luis Manuel, Shaggy and Danly to name a few. The food for an all inclusive I would say is very good, you can’t expect fine dining at an all-inclusive, the restaurants we didn’t have to book and were always available. The main downside on the food was being asked to keep your cutlery from your starter, you don’t really want fillet steak tasting of mussel pâté. On a side note it was always tricky to find a teaspoon at breakfast which was a bit of a pain for kids eating cereal, stirring coffee, yoghurts etc. The biggest down side of this hotel for me although the team seem fantastic and talented is the entertainment. There was a lack of any competitive sports (football/volley/pool volley table tennis etc) they only really seemed to do the water aerobics, dancing etc which I have no interest in. Some of the hotel guests did a better job rounding people up from the beach for volleyball. The activities would not run to schedule and sometimes when you did turn up there would be no one there. The app did differ to the schedule on the board a lot which didn’t help.
Our little girl (4) is very shy and was very against the kids club initially but Candy was excellent by really helping to convince her to stay and have fun by showing her all kinds of activities. You get a phone so if they want to leave they will call you straight away. The security in the resort was fantastic so it all felt very safe. Room location was also really far from everything and we asked to be on ground floor via messenger prior to our stay but then ended up on the top floor. As the hotel was not fully booked this made me feel the request wasn’t even passed on as there was not a mention of this on check in.
The programmes run on a weekly basis it seemed so same shows, activities, menus etc and it did get a little repetitive if you stay any longer.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Jun 8, 2022
Dear tommann28, Thank you for taking the time to share your comments on TripAdvisor. It was a pleasure being your host during your recent gateway. We are glad to know that you had a truly memorable experience. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future. Greetings, Vythalis Muñoz Hotel Director
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This was the worst holiday ever. There is no way the Dreams Royal Beach, Punta Cana is a 5 star resort, it more between a 3 /4 star resort. The resort was basic and the room service was very poor ie constantly contacting the room service staff to change our bedding and to top up our drinks bar. Full inclusive, I beg to differ! My wife and will never return to the Dreams Royal Beach again as our constant complaints regarding poor service was not taken seriously by the hotel directors which demonstrates poor quality of service. We would not recommend anyone to spend a night there never mind 7, 10 or 14 nights. Horrible experience for use.
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Date of stay: September 2022
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Response from econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Nov 30, 2022
Dear Rav007, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor. It is with regret that we read the comments about the issues you, unfortunately, experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Regards, Vythalis Muñoz Hotel Director
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I went on vacation April 12- April 17. I enjoyed my stay at Dreams Royal in Punta Canta Dominican Republic and the Staff were phenomenal. To highlight a few entertainment section staff,Junior, Kevin, and Dark Chocolate were great at engaging the guest with activities poolside and at the beach. The serving staff were excellent also to highlight a few Angel, Brian, Carlos Sanchez, Manny And Felix always gave me service with a smile. They were there giving me everything I needed and wanted. Always made sure I was satisfied with my meal and to keep my glass full. The bartender’s at the beach we’re always there to greet me and make sure I was always satisfied with my drinks. Julio mixed excellent drinks and always made sure they were to my liking. I did not get a chance to meet any of the housekeeping staff because I wasn’t around when they entered the room for cleaning or turn down service. They kept my room supplied with towels and cleaned my room daily. However they do need to pay closer attention to under the bed when cleaning the floor. Just dusty and sand under the bed.
I did enjoy the scenic area and I really enjoyed the resort. The concierge service was phenomenal and very welcoming once you arrive. Gabriel, was very helpful and was always there when I had a question or needed help. Gabriel made sure my stay was enjoyable and I knew what entertainment was going on and where to be.
I will return to Dreams and I would recommend this location to any one who is looking for a break from the normal vacation trips. Thank you staff of Dreams Royal for a pleasant vacation and a great experience. I will definitely be back in the future.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded May 6, 2021
Dear sherandap2021, We owe you our gratitude for making Dreams Royal Beach the destination of your trip. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor. We’re thrilled you had a wonderful stay with us and enjoyed all of the wonderful perks of staying at the hotel. While it is always great to receive positive comments about the hotel's physical attributes; your feedback in relation to the team is especially pleasing to read as we do strive to go that extra mile and deliver an authentic experience! Besides recommending our property, we encourage you to give us another opportunity to host you. Best regards, Vythalis Muñoz Hotel Director
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What a wonderful week at this gorgeous resort. We chose the Preferred Club level room which includes several upgrades, most noteworthy including a butler From the moment we stepped into the lobby the excellent service started....private check in, personal attentive service, and immediate contact with our butler, Marcelo. He was our go-to for absolutely anything and no request went unattended. What a lovely surprise too, as he arranged for a beautifully decorated room to celebrate a birthday, with cake, roses, and champagne. Marcelo contacted us every day to ensure we were set with just about everything, and if we needed anything at all, he took care of it in quickly and efficiently. The resort is impeccably maintained; lush manicured gardens, no debris anywhere, pristine pools, clean beach, bar and restaurants. Beach shoreline area was maintained several times per day, and area vendors were polite and relatively unobtrusive. Poolside and beachside services were wonderful; special recognition to the ever friendly and smiling Amaury who made sure we were well taken care of with bar drinks, water, and snacks. As for the many activities on property, the friendly, high-energy staff were super attentive. Shout out to the very personable JR. Every day he'd greet us with a smile, a funny story, and every night before the showtime he would meet with us in our usual seating spot just to have a few laughs and to catch up on the day's activities. The restaurants were airy, immaculate, with very nice ambience and super attentive waitstaff. Portions tended to be smaller than standard American fare; however one could order as much as one wants. Food was beautifully presented as well. Overall, a simply gorgeous, affordable, all inclusive resort where service is most friendly and excellent.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Jun 30, 2022
Dear 326deenab, We would like to express our appreciation on behalf of the whole team for sharing such a positive review of your stay with us. The fact that you have enjoyed your holiday is for us the best confirmation that we are working in the right direction. We are glad that you have enjoyed our Preferred services, entertainment, and service from Marcelo and the rest of our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management. Best regards, Vythalis Muñoz Hotel Director
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Where to start? After the COVID restrictions were lifted, we needed to get some R & R. We researched for months and based on the reviews we decided on Dreams Royal Beach for the " Unlimited Luxury". Once we touched down in Punta Cana and made it through customs our AMR representative was happily waiting for us. (Beware there will be people at the airport trying to "give you a free excursion" DON'T Do it. Wait until you get to Dreams Royal Beach and talk to you AMR representative. On arrival we were greeted by our personal butler (Marcelo). Notice: if you pick preferred rooms you will have a butler to assist you throughout your stay. Marcelo made our trip unbelievable and unforgettable. Bell hops wisked our luggage away and Marcello guided us through every step and stayed in contact with us through the app 'Whats up' and everytime he would see us he made sure to go out of his way to make sure we were doing Excellente. We stayed in one the swim up preferred rooms and the lazy river. How awesome!! Oscar was able to get us one free massage and 25% off the other. All you have to do is to go and listen to a presentation. Well worth it!! Thank you to Maximilian at the stage bar....he made the best damn Mai Tais. Everyone we encountered always went out of the way to say Hola with a smile. Our AMR representative ( I apologize I forgot her name) she said she was originally from Serbia, was very thorough in helping us picking our excursions. Catalina Island day trip and the ocean reef explorer was mind blowing. The AMR staff we all so happy and had an energy about them that just radiates into you. But it doesn't stop there. When you venture out.for your excursions the people of the Dominican Republic we the same way. We all could take a lesson from their culture to be kinder and happier in our day to day lives. AMR has plenty of other resorts, however people like Marcelo make Dreams Royal Beach a bucket list destination that you will definitely want to do again!! Thank you to the event staff for the night entertainment which even impressed me. Another winner was the housekeeping staff. They were always cleaning the rooms, buffing the hallways, and the restrooms were continuously sanitized. May God Bless all of you!
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from econcierge Secrets and Dreams Royal Beach, Director General at Dreams Royal Beach Punta Cana
Responded Mar 5, 2022
Dear Joeytwotones, We appreciate you have taken the time to share such an enthusiastic review about your recent visit. we are happy that you have enjoyed our Preferred services, our food, restaurants, and service from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management. Best regards, Vythalis Muñoz Hotel Director
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We just returned from a family trip to Dreams Royal Beach Punta Cana between Christmas and New Years. It was a great fit for two adults and our 3 children (late teens and early 20s). The weather was fantastic and there are a nice mix of pools as well as lots of seating at the ocean. The best part for us was the overall environment and attitude of the staff members there. The staff members were uniformly upbeat, polite and really enjoyable to be with. Our butler Marcelo was a big help in arranging dinner reservations and other requests. From the entertainment team, JR and James Bond were so outgoing and friendly, encouraging participation and trying to make sure the guests had fun. In the restaurants and buffet area, the waiters, waitresses and hostesses were very attentive and friendly; Raul in Oceana especially but others as well. The ladies making coffee drinks at Cafe Coco were fantastic and it was great to start each day with a good cup of coffee. All the bartenders and waitresses were helpful as well. The food was uniformly good with plenty of choices; for me it is keeping in mind that it is resort food and not having the expectation that you are at a top level restaurant in Boston or Chicago. We enjoyed the meals. You may pick up that the biggest factor for me and my family was feeling appreciated and welcomed by the staff members, and having a beautiful environment to spend time together, share meals and some nice drinks, and to relax at the beach and have a few laughs at the shows at night. I was completely impressed with the attention to cleanliness and safeguards with all staff members wearing masks and focusing on keeping things clean and safe. We did the on-site Covid-19 testing and that worked fine, with quick results. I’d be happy to go there again. One recommendation: we did not stay in the Preferred Club section, but if you do you get access to an additional restaurant for breakfast and lunch as well as a special pool and section at the beach. Those are some nice extras that I would consider for a future trip.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Jan 4, 2022
Dear TOML2075, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post such a detailed review of your recent experience with us. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Regards, Vythalis Muñoz Hotel Director
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What a break, I write this as we are still here for another six days and can’t wait. Literally this has been a phenomenal break so far.
We are booked into room 4156 which is in the most perfect spot for us. It’s a swim up room in the preferred section on the lazy river. It is shady if you want it and as a family of sensitive and fair skinned people this was completely perfect.
The room as we arrived had a damp smell but this dispersed very very quickly and certainly didn’t affect our stay at all. Think this is a result of being ground floor and right by the pool if it’s unused for a little. We never smelt it again after our arrival.
The Aircon and fan make the room very comfortable.
The television service is great, access to YouTube, Amazon prime and Netflix as well as many channels.
The WiFi is a bit sketchy in places for uploading videos etc or streaming but it’s been lovely to unplug.
The pool is very very clean and the grounds stunning and maintained perfectly.
We would recommend going preferred it’s phenomenal, BILLY our butler was in touch daily, sought us out to make sure we were ok or needed anything.
His support ranged from advice on excursions, arranging cabanas, meal reservations and making family events (birthday and wedding anniversary) memorable and priceless experiences. Nothing was too much trouble and honestly he made our stay so much more than we could have wished for.
Our guy NELSON by the pool was epic, he was sweet, engaging and so attentive. We were never dry if a drink or a smile.
These guys do such a phenomenal job, please remember your peso’s or dollars to show your appreciation - it’s not customary to tip in the UK and I know some will think it strange paying all inclusive that you’d tip but it is customary here, not essential but customary to.
All staff were grateful for all and anything they received.
The beach is gorgeous, the hotel work tirelessly to clear the seaweed and you can see they do a great job they do as is evident further up the beach.
The food in fusion is phenomenal as is the seaside grill.
The main buffet has been a little hit and miss at dinner and lunch but there was plenty of choice for all. As a preferred guest you can order room service meals anytime too so we never went hungry at all.
The buffet for breakfast was lovely.
We have adored our stay so far and can’t wait to enjoy the next few days here.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Jun 7, 2022
Dear GeorgieGray, Receive our gratitude for allowing us at Dreams Royal Beach Punta Cana to host you during your recent vacation. Your feedback is very important to us and we really appreciate the time that you have spent completing your review on TripAdvisor. We are glad to hear you had such a great stay with us. We are extremely pleased to know you were able to thoroughly enjoy your stay from our pool, beach, and service provided by Nelson and the rest of our staff. We look forward to welcoming you back, to providing you with another round of wonderful service. Best regards, Vythalis Muñoz Hotel Director
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We spent here 10 days and it was fantastic time but with small issues. The biggest problem was AC in room. In our opinion there was too cold inside the room, but when you turned AC down imidiatelly everything became wet. We had wet ceiling, floor, linen and even cloths in wardrobe. Staff did their best to fix it, but in my opionion there was too big difference in temperatures inside and outside and it caused such a problem. Food selection depends on day of the week, in the middle of week food was "so so", but at the weekend delicious. We really liked Tides bar on the beach! All staff was very helpfull and proffessional. We really liked Nelson from the beach, Billy from buffet, Amauris from pool bar! Entertainment team also did their best. Property was very clean and beautifull. In July in DR is a problem with seaweed but in Dreams Royal the beach was really clean and during our stay we even could swam in the Ocean.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Jul 14, 2021
Dear 605kingag, Thank you for the opportunity to be your holiday destination. Thank you for sharing your honest feedback about your experience. We are glad to know that, overall, you had a pleasant trip. We are sorry if our gastronomy was not up to the standards you expected. Please, be certain, we will address your remarks with our Food and Beverage department. As for the air conditioner, we desire to explain that the temperature outside the room is approximately 30 degrees, and the one inside the room with the air conditioner on is completely different, besides that the conditioner reduces the external humidity characteristic of tropical weather, consequently, when you turn off the air conditioner, the humidity inside will increase. We eagerly await your return and would like to thank you again for dropping by our TripAdvisor page to share your recent experience. Best regards, Vythalis Muñoz Hotel Director
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Beautiful resort and comfortable rooms. The staff went out of their way to make you feel welcome and comfortable. Great maid service and the mini-bar was always refilled. The pool and lounge areas were relaxing and clean. The resort was less than half full so most of the resort activities didn't happen. A few of the evening shows were good but the sound system needs some improvement.
The beach was nice but lots of seaweed was present in the mornings until removed. The water wasn't as clear as I would have expected. Unfortunately there were no good areas to snorkel close to the resort.
The food selection was average and usually not hot. There were 4 specialty restaurants but only 2 to 3 open at a time. The ribeye at the Seaside Grill was thin, tough and grizzly. Portafina Restaurant (Italian) was our favorite with good pasta dishes. The Fusion (Asian) served a good shogun style meal but the sushi was not good. There was also a grill on the beach which had good hamburgers, rotisserie chicken and nachos. The specialty coffee shop was a nice addition but didn't open until 0700. Bar service was quick and the drinks tasty. Not sure if the alcohol was watered down but I can honestly say that I never felt the alcohol from the drinks. Tried 2 double shots of dark rum back to back and nothing.
We paid for the Preferred upgrade and received a nice room, dedicated pool area (not well defined), dedicated bar area, and ala carte menu for some of the meals. I can not say enough about the wait staff. They were friendly, courteous, and went the extra mile to take care of us (Raul, Thomas, Brian, Jennifer and Luis come to mind).
All in all, it was a nice, relaxing vacation and will probably improve when there are more clientele.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConcierge Secrets Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded May 13, 2021
Dear mark r, Receive heartfelt gratitude for choosing our hotel for your holidays. Thank you for sharing your honest feedback about your experience. Thanks a lot for your words about our staff. We strive to make a seamless experience for all of our guests, so the team will be thrilled to know you felt this with your stay. Even though, we lament some aspects prevented you from having an excellent experience. Starting with the beach, we have a team working on a daily basis on cleaning the beach, though, I will verify opportunities for improvement with this particular. we are sorry if our gastronomy was not up to the standards you expected. Please, be certain, we will address your remarks with our Food and Beverage department. It is our hope that you will consider returning to stay with us again so that we may have the opportunity to offer you an experience that is nothing less than excellent. Best regards, Vythalis Muñoz Hotel Director
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Definitely take 1 and 5 and 10 I would tip the people taking your bags ,people cleaning your room,and find a bartender you like and tip them so they make your drinks good. The liquor selection is ok not great
They have whiskey the preferred bar has a better selection of liquor you should big liquor from the duty free in Canada if you want that whiskey.
They have a lazy river but the resort doesn’t have the tubes in them I saw people just walking in them or had there personal floats they purchased.
"If you have very young kids then stay close to the beach so to have easy access to the rooms. Otherwise there is a quiet preferred section away from the main area."
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