All You Need to Know About the Butler Service
at Dreams Royal Beach Punta Cana
Full view
All photos (10305)
35 people are viewing this hotel
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
C$595
Fully refundable before Thu, Aug 1
C$593
Breakfast included
Get rewarded with One Key
C$595
C$389
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Butler Service review highlights
... and well cleaned. Bathroom stocked with toiletries. Butler service by Marcello and Junior superb. Management are always...
... provided to us were at a high level. We also had the butler service of Luci. who tried to fulfill all our wishes. I would...
... location closer to the beach is nice and handy. Butler service is good, our butler Billy was very approachable on...
Most popular question about the butler service
... between preferred rooms and un preferred rooms. I booked an un preferred room with a view pool. What am I missing beside access to the private pool and a butler service?
Answer from Secrets Royal Beach
Apr 2021 |
Read more
Featured butler service amenities
See all butler service amenities (11)
Reviews that mention butler service
Write a review+1
This complex is very pretty and not very big. All the staff are fabulous but a special mention to Jefry (beach bartender) gabby, Robert, Oneil and Maximillion (interlude bar). Gerson at Blue Dorado is very good. The beach is lovely. The food is great and you will find lots of choice at the buffet. Rooms are very spacious and well cleaned. Bathroom stocked with toiletries. Butler service by Marcello and Junior superb. Management are always walking round resort and very happy to discuss any issues. If you want a quiet resort, relaxed atmosphere this is the place to go.
Read more
Read less
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Dec 6, 2023
Dera Clairegk, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway to the Dominican Caribbean. We are glad to read that you have received a wonderful service fromJefry, gabby, Robert, Oneil, Maximillion and the rest of our staff. We are glad to know that we have provided you with a memorable experience. We highly appreciate your gracious comments here and have shared them with our team as motivation. We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience. Greetings, Roberto Iglesias General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Our vacation at the Dreams Royal Beach Punta Cana hotel was unforgettable for us. The dining was exceptional with many types of food to choose from every day. We had paid for the Preferred Club service and therefore the services provided to us were at a high level. We also had the butler service of Luci. who tried to fulfill all our wishes.
I would also like to mention the hotel staff, who were incredibly helpful and always smiling.
I would also like to mention the hotel staff, who were incredibly helpful and always smiling.
Read more
Read less
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Nov 2, 2022
Dear EugenF4, We appreciate the time that you have invested in writing an overview of your stay with us. It is amazing to read that we could exceed your expectations with our facilities and amenities and to know that Luci made such a positive impact on your stay. This is the kind of experience we strive to deliver to all of our guests. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings, Vythalis Muñoz Hotel Director
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From my experience, I would say the main positive side of this hotel was the staff. I was very surprised with how every single person was very friendly and available to make your stay the best possible experience with a smile on their faces. To be honest, this was the best staff experience I’ve seen in a hotel.
Big shout out to Marcos at the pool bar, aways so kind, funny, available and proactive. He deserves a promotion! Also loved the experience provided by Thomas and Pamela at Portofino restaurant. But these are just a couple of names, literally everybody there deserves a recognition, from the restaurant to the amazing housekeeping staff. Brilliant hardworking people.
The hotel infrastructure is nice. It’s not a fancy hotel (which you will most likely find at Secrets next door), but it’s good. It’s always VERY very clean and the service to make the beach also clean is amazing. It was by far the hotel with the smallest number of seaweed I saw in the area.
The pools could be open until later (7pm was just too early) and it doesn’t make any sense closing the pool bar before the pool closes.
Huge disappointment that the swim up bars were closed. It uses covid as an excuse but it looks more like budget restrictions. If everyone is walking everywhere at the hotel without face masks (and nobody asks you to do so), and if there is night entertainment with bigger crowds without masks, why do you make people leave the pool to get their drinks? Doesn’t make any sense.
However, I think our biggest disappointment was the food. You won’t find any snacks to eat by the pool or beach during the day besides burgers, hot dogs, chicken and nachos offered at the beach bar with absolutely no variation every day. Forget about seafood by the sea. I’ve been to several all inclusive hotels, and this was the first one that didn’t give much attention to the pool/beach afternoon food experience.
The main buffet restaurant was closed for multiple days (half of our stay) for dinner. I also felt it was a small buffet compared to other all inclusive hotels “main restaurants”. It felt short of options for breakfast, lunch and dinner (when opened), with little variation from a day to another.
The other restaurants were just ok. Oceana, “the fanciest one”, was by far the worst. The grill had a good meat. Portofino, the Italian one, was good, even though they lack pizza options at night (not even pepperoni they had for dinner).
All deserts we terrible.
Most of the drinks felt very sweet and tasted like they mixed water in the alcohol. Even the beer felt watery.
Another positive side: the club at Secrets was open and available for Dreams guests… very nice! The night entertainment is also great - big shout out to the Madonna experience and that incredible singer, she's a star. Go watch the shows at Secrets because it has a better structure and funnier crowd. Again, no face masks required at the crowd in the shows or club, so no excuses for swim up bars to be closed.
We paid for the Preferred Club service and I’m not sure we would pay for it again. Premium building location closer to the beach is nice and handy. Butler service is good, our butler Billy was very approachable on WhatsApp and sent us bottles of champaign almost every day. He also helped us with restaurant reservations, which I believe would be handy in busy travel dates. But that’s it. They say you have exclusive pool and exclusive beach areas, but there’s absolutely no control over it. Anyone can use these parts of the hotel. “Exclusive” lunch at the Grill restaurant wasn’t worth it. And the app said they had tapas until 6pm but in all days they told us they didn’t have anything else by 3:30pm.
In the end, because of the amazing people working at the hotel, I would say I would probably try again another AM resort - probably Secrets. I wouldn’t go back to Dreams Royal Beach mainly because of the food and drink options, nor pay for the Preferred Club upgrade again.
We had a good time because of the amazing staff of the hotel and the good hotel pools and amazing beach. But it could've been much better if food & drinks were better, with more options and more premium.
Big shout out to Marcos at the pool bar, aways so kind, funny, available and proactive. He deserves a promotion! Also loved the experience provided by Thomas and Pamela at Portofino restaurant. But these are just a couple of names, literally everybody there deserves a recognition, from the restaurant to the amazing housekeeping staff. Brilliant hardworking people.
The hotel infrastructure is nice. It’s not a fancy hotel (which you will most likely find at Secrets next door), but it’s good. It’s always VERY very clean and the service to make the beach also clean is amazing. It was by far the hotel with the smallest number of seaweed I saw in the area.
The pools could be open until later (7pm was just too early) and it doesn’t make any sense closing the pool bar before the pool closes.
Huge disappointment that the swim up bars were closed. It uses covid as an excuse but it looks more like budget restrictions. If everyone is walking everywhere at the hotel without face masks (and nobody asks you to do so), and if there is night entertainment with bigger crowds without masks, why do you make people leave the pool to get their drinks? Doesn’t make any sense.
However, I think our biggest disappointment was the food. You won’t find any snacks to eat by the pool or beach during the day besides burgers, hot dogs, chicken and nachos offered at the beach bar with absolutely no variation every day. Forget about seafood by the sea. I’ve been to several all inclusive hotels, and this was the first one that didn’t give much attention to the pool/beach afternoon food experience.
The main buffet restaurant was closed for multiple days (half of our stay) for dinner. I also felt it was a small buffet compared to other all inclusive hotels “main restaurants”. It felt short of options for breakfast, lunch and dinner (when opened), with little variation from a day to another.
The other restaurants were just ok. Oceana, “the fanciest one”, was by far the worst. The grill had a good meat. Portofino, the Italian one, was good, even though they lack pizza options at night (not even pepperoni they had for dinner).
All deserts we terrible.
Most of the drinks felt very sweet and tasted like they mixed water in the alcohol. Even the beer felt watery.
Another positive side: the club at Secrets was open and available for Dreams guests… very nice! The night entertainment is also great - big shout out to the Madonna experience and that incredible singer, she's a star. Go watch the shows at Secrets because it has a better structure and funnier crowd. Again, no face masks required at the crowd in the shows or club, so no excuses for swim up bars to be closed.
We paid for the Preferred Club service and I’m not sure we would pay for it again. Premium building location closer to the beach is nice and handy. Butler service is good, our butler Billy was very approachable on WhatsApp and sent us bottles of champaign almost every day. He also helped us with restaurant reservations, which I believe would be handy in busy travel dates. But that’s it. They say you have exclusive pool and exclusive beach areas, but there’s absolutely no control over it. Anyone can use these parts of the hotel. “Exclusive” lunch at the Grill restaurant wasn’t worth it. And the app said they had tapas until 6pm but in all days they told us they didn’t have anything else by 3:30pm.
In the end, because of the amazing people working at the hotel, I would say I would probably try again another AM resort - probably Secrets. I wouldn’t go back to Dreams Royal Beach mainly because of the food and drink options, nor pay for the Preferred Club upgrade again.
We had a good time because of the amazing staff of the hotel and the good hotel pools and amazing beach. But it could've been much better if food & drinks were better, with more options and more premium.
Read more
Read less
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Oct 25, 2021
Dear IvanCF, Thank you for the opportunity to be your holiday destination. Thank you again for dropping by our TripAdvisor page to share your recent experience and more importantly, for choosing to stay at our hotel during your recent travels. We are glad to know that, overall, you had a pleasant trip. I am delighted to hear that above all it was the service you received that was most remarkable. The team and I take great pride in our hotel service and I will be sure to share your review with them. Although, we lament certain services, including the quality of the gastronomy offer. I have passed on your comment to the appropriate teams and we are already working in measures as consequence. Your comment is very valuable to us. It is our hope that you will consider returning to stay with us again so that we may have the opportunity to offer you an experience that is nothing less than excellent. Best regards, Vythalis Muñoz Hotel Director
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Preferred Club is the way to go just for the butler service. Other added perks are nice also, but our butler made it worth every added penny. He took care of all spa bookings and special dinner requests in and out of the room. The staff overall is one of the best I have seen. Creating a personal experience for each group or family.
Read more
Read less
Room Tip: Hurricane season was worth the risk for less people but get travelers insurance.
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Aug 27, 2023
Dear 773cyndeep, Thank you for sharing your thoughts on the Preferred Club and the butler service at the hotel! It's great to hear that you found the butler service to be well worth the additional cost. Your feedback is valuable for travelers who are considering staying at the hotel and are looking for insights into the benefits of the Preferred Club and the exceptional service provided by the staff. Thank you for taking the time to share your experience! Regards, Roberto Iglesias General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great resort and staff ! We have had butler service at many different resorts and Billy has been the best by far. Organized, attentive and took care of a couple issues we had promptly! Loved the preferred beach section, Jefrey was a great waiter and Brandy also provided great service. Loved the afternoon popsicles and pizza snacks! Water park opened before we left and we all enjoyed it. This is a great resort for families!
Read more
Read less
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana
Responded Jan 4, 2024
Dear Jsnen4126, Thanks for your kind review and the valuable time you invested to share your comments and thoughts with us at Secrets/Dreams Royal Beach Punta Cana. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled to read your praising comments about Jeffry, Brandy, and the rest of our staff as we strive to provide our guests with caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Our doors are widely open to be once again your home in Punta Cana. Best regards, Roberto Iglesias General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Questions & answers about the butler service
Answer from Secrets Royal Beach
Apr 2021 |
Dear shelly,
Greetings from Dreams Royal Beach. Preferred Club gives guests additional benefits like access to an exclusive restaurant for breakfast and lunch, side of the beach and pool and access to a lounge.
Best regards,
1