We traveled with another family, total 9 people (4 adults, 5 kids). Resort is beautiful, a great pool and the beach was beautiful.
SERVICE: Service was OUTSTANDING here. I honestly have never experienced this level of service. Everyone deserves a shout out, but I don't have all the names.
Interlude bar: our server was always smiling (don't remember her name!)
Pool Bar in Infinity pool: Francisco, made the best pool drinks and he was the kids' favorite
Pool bar at main pool: Marcos was the best! Kept us refilled all day.
Kids club: Luisa was amazing with my shy 6-year old
Oceana: our server was fantastic
And best of all, our butler MARCELO was amazingly attentive, always in a good mood. Coordinated reservations, Covid tests, checked on transport for us.
FOOD: I would give a 3.5/5. We loved Oceana (scallops, ceviche delicious) and honestly the buffet was really good. Omelet station great at breakfast. Not a fan of Seaside Grill or the Italian although the pizza was good. Tides grill on the beach great for burgers, nachos by the pool or on the beach. We were able to enjoy most meals.
DRINKS: 4/5. If you want a stronger pour, just ask. White wine not good, Red was OK. tropical drinks delicious. Vodka selection acceptable (Absolute, grey goose some places). Baileys available for after dinner coffees. Strongest drinks in the Secrets nightclub.
ROOM: 3/5. Very dated as noted in other reviews. One room (we had 2 next to each other) very damp and musty. They have seen better days, but we all slept well and minibar stocked nicely every day. Housekeeping did a great job (room 5182 and 5184, 3/12/22-3/19/22). I am a hotel snob and I was OK, we were so busy having fun the room wasn't a huge issue.
ENTERTAINMENT: 5/5. Seriously this team is amazing! The Madonna show was FANTASTIC. Latin Pop just caught the end but also looked good. The pool games and entertainment during the day were so fun. Mr. James Bond and Spaghetti were great and my kids loved watching and participating in the pool games. Secrets club was fun at night and open-air with a nice view.
EXCURSIONS: We did one to Saona island. First 3 hours was driving around in a large bus to other resorts, random stop along road to collect payment from some people, then a big store in the middle of nowhere, then finally to the port where you get on ferry to Saona. After we got on the boat it was better and we had a fun day. But I would recommend a private tour if possible. Not sure it's worth the $$$ for an 8-hour excursion when 4 hours was on a bus or waiting around.
We had a great week and made great family memories!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.