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About
3.5
#7 of 7 all-inclusives in Nuevo Nayarit
Location
Cleanliness
Service
Value
El Hotel Todo Incluido 24h Riu Jalisco abierto todo el año, está situado en Bahía de Banderas en Riviera Nayarit en la costa del Pacífico de México, directamente en la playa. En los alrededores se encuentran las regiones montañosas de la Sierra Madre y pequeñas playas escondidas. La ubicación es ideal por su proximidad a Bucerías (2 km) y Puerto Vallarta (PVR) está a unos 13 km. El hotel cuenta con 700 habitaciones cómodamente amuebladas y ofrece muchas comodidades. Relájese con un masaje en nuestro Renova Spa o póngase en forma en nuestro gimnasio o con nuestro programa RiuFit. 2 piscinas al aire libre, 1 piscina infantil. Para los más pequeños, el RiuLand Kids Club (para niños de 4 a 7 años y de 8 a 12 años y para adultos, animación diurna y nocturna y numerosas actividades deportivas acuáticas, discoteca. Para los amantes de la gastronomía, ofrecemos estaciones de cocina en vivo en nuestro buffet principal, así como cocina mexicana, asiática, italiana y Steakhouse, 5 bares situados en varias zonas del hotel. #RiuParty en el Hotel Riu Jalisco ¿Te gusta disfrutar de las mejores fiestas durante tus vacaciones? ¡RiuParty está hecho para ti! Baila al ritmo de la música de los mejores Dj's y transfórmate con los espectáculos y performance que te ofrece cada fiesta. ¡Aprovecha tu Todo Incluido y disfruta de la mejor diversión con RIU!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Hotel Riu Jalisco offers a beachfront location that is generally well-received for its atmosphere, although it's a bit removed from downtown. While the hotel provides an array of nightly entertainment suitable for families, opinions on value vary, with some guests deeming it affordable and others feeling it falls short. Service experiences are inconsistent, ranging from friendly to unresponsive.
Amenities like the beach and pools are praised, yet some find the facilities outdated and overcrowded. The cleanliness is adequate, but room conditions and noise levels can be problematic for some visitors.
Location
Beachfront
Atmosphere
Lively
Rooms
Dated
Value
Mixed
Cleanliness
Mixed
Noise level
Mixed
Service
Inconsistent
Amenities
Underwhelming
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stayed here for 1 week end of January into Feb, property is beautiful, very clean around the resort. If they would put the effort into teaching the cooks not to cross contaminate as they teach the cleaning staff to scrub the sidewalks, then it would make it not to scary to eat! And the noise, it really is terrible, if you are going to feed people so much booze even when you can see they can barely stand up , at least hire some security to keep the quiet all night! not relaxing at all. And what is up with the Safes?? everyone you talk to has a problem or had a problem with theirs ? how hard is it you check the batteries once a month!
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Jalisco
Responded Mar 14, 2023
Dear lovetotravel131, Thank you for writing this review and sharing your concerns about your stay with us. We are glad to find that you enjoyed the hotel´s cleanliness, we are disappointed to read your comments, and we apologize for the dissatisfaction of your stay. Please rest assured that your feedback has been shared with our management. We take the time to listen to constructive comments so we can continually improve our services. We hope you will give us another chance to see you again on your next trip and to prove ourselves. Please receive our warmest regards, Hotel Riu Jalisco Online Reputation Manager
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Here right now, all of the negative reviews are ludicrous. Free Wifi works everywhere right down on the beach, food is great, no reservations needed for ala cartes and nightly entertainment is really good. All the staff are very friendly, towels are all fine, place is spotless and beautiful. Only con could use some beach umbrellas. So don’t listen to the negative reviews some ppl are clearly absolutely impossible to please..like towels seriously lol, gets one bad towel and gets on here and complains, can hardly wait for pics.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Jalisco
Responded Feb 19, 2020
Dear Brettri, Thank you so much for taking your time to share with us your experience and for trusting in Riu Hotels & Resorts! We're thrilled to hear that you had such a great stay with us! We hope that you will come and visit us again for another positive experience! Wish you all the best in meanwhile! With our best wishes we remain, Hotel Riu Jalisco Online Reputation Manager
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For the last 10 years this has been our favorite resort, this is no longer the case. I do have to mention the positive before I write my report. The resort is impeccable clean, the rooms are basic but clean as everywhere else. I did find many problems this time, we were locked out of our room twice due to low battery power in keyless door. It took awhile to get fixed. Our refrigerator and hairdryer did not work due to the fact that the power source was turned off. I have to mention the really lumpy pillows and towels with holes. I was disappointed with the food in restaurants, every day the same spread, they used to have a carving station with good meat. Service from wait staff was slow, not many waiters. I asked to extend my check out and front desk supervisor gave me an attitude, my response was that I was locked out of my room for 2 hours, it would be a nice courtesy to allow me a late checkout, which she finally agreed to. Sorry to say but this is no longer our favorite resort.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Jalisco
Responded Feb 3, 2020
Dear Doris, Thank you for sharing your insights and for highlighting the cleanliness of our property. We are truly disappointed to read your comment and to know that this time you did not enjoy your well-deserved vacation as much as you were expecting. As a regular guest you may know that the above-mentioned difficulties are not characteristic in our property and we would like to apologize for them. Feedback such as yours helps us in focusing on any failings to the standards we strive for and we will forward it to our management team for further consideration. Once again, thank you for trusting in Riu Hotels & Resorts. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience. With our best wishes we remain, Hotel Riu Jalisco Online Reputation Manager
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The mini bar was not replenished routinely. When we requested replenishment from the front desk, the mini bar service person did not show up for several hours and only after we placed 3 calls to the desk. We were located near the pathway that the maintenance and service personnel use to deliver and return towels, food and beverages. The carts were continually going back and forth as early as 6:30 am and as late as 1:30 am. They were very noisy due to the vibrations of the wheels on the paving stone pathway. I would suggest that the carts used be fitted with rubber tires (air filled) to cut the noise. This was a significant barrier to getting some sound sleep.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First of all, this is the 20th trip to Mexico and the fourth RIU we have stayed at. Spend the extra and go to the Palace or one of the RIU’s in Cabo, but this hotel is dirty, not responsive to issues and the staff is not friendly.
Let’s start with the room. The fridge, safe and TV were all having issues and not working properly. Three nights into this stay and we still have no answers with the TV and the fridge is “simply defrosting”. However, not keeping anything cold. Beds were good and the AC works great and the safe allows us to use 1-6 for a code, 7-9 and 0 don’t work. However, it’s ok because we were still able to secure our items.
Next is the food. I would say the food overall was great. Something new and fresh for the most part. However, there was really no COVID distancing and people were allowed to sit very close to each other. The resort was pretty full with only one restaurant to accommodate all occupants for breakfast. Lunch and dinners didn’t seem to be an issue.
We had issues during check in, but that’s a whole other review for Travelocity, which is not good and I will never use them again. Book through any other site. I promise it will pay off later, especially if you have issues. Book-it and Expedia have been great in the past and really support the customer with issues at a resort. Not so much can be said for Travelocity.
This resort is great for kids with the water park and games. However, if you are looking for a resort to relax, this is not the place for you. Family vacation spot for sure, just know what your going to. Nothing bad, just not an adult hotel.
The grounds were very clean and maintained, but if you walked around the room without shoes on, your feet were almost black. Not sure what standards they are using to clean the rooms. Even to the point we had hand prints on the mirrors and metal head boards after “cleaning”.
We are currently at the resort, hopefully some of these issues will resolve, but really don’t see it getting any better. This will be the last time we come this resort for sure. I really think we will be hard pressed to book any other RIU resort again. There are simply too many other options out there.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Jalisco
Responded Jan 13, 2021
Dear Guest, Thank you for being a loyal guest of RIU Hotels & Resorts and for sharing your experience with us and our TripAdvisor community. While we are glad to read that you enjoyed overall our gastronomic offer, and that the bed and AC were to your satisfaction, we regret that we could not provide you the same experience you are used to when staying at our hotels. We are especially concerned by your impressions in our restaurant area as are applying strict anti Covid-19 protocols in collaboration with preverisk. A prestigious company specialized in health and safety in the tourism sector which guarantees the total reliable stay in our facilities. Among others, including established safety distances. Rest assured that we will follow up on your words to reassure that our standards are being met. Again, we are sorry that you were not able to enjoy your holiday according to your expectations. For next time we invite you to visit one of our adult’s only hotel as they might better satisfy your needs. With our best wishes we remain, Hotel Riu Jalisco Online Reputation Manager
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Our family stayed here in February 2020 and enjoyed it very much. The food was good, service was excellent, and it was very clean.
We have a vegetarian and another with a dairy allergy and everyone had a great experience with the food. The hotel tries hard to advise diners of allergens at the buffets using little signs at each item, cross contamination is likely as other diners are not always careful but we had no issues.
The beach was beautiful, we saw humpback whales, dolphins and friendly pufferfish right from the beach.
The daily activities for the kids were enjoyed very much, lots of sports and pool games to keep them busy. Our kids are aged between 9 and 14.
My wife and I have only stayed at adults only Sandals resorts in the past and this was our first adventure with the kids. Reading reviews can be daunting as so many complain about things (for all resorts) and we planned to have lower expectations to avoid disappointment but honestly the standards at this place would compare well against the Sandals that we have been to.
We would love to return, and the kids are ready to move in forever....
Thanks to all the staff for the wonderful experience!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Jalisco
Responded Mar 16, 2020
Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your positive feedback. We really appreciate you as our guest and we are looking forward to welcoming you back in the near future. Receive our best regards, Hotel Riu Jalisco Online Reputation Manager
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Very honest review as there are some great things about this resort, but also some not so great. Pros: if you are going for the beach, it’s a 5-star! From the waves, to the sunsets, beach walks and beach massages. There is something for everyone in this beach. It’s why we keep coming back to PV. Food: for being a value price family resort, the food here is always hot and fresh. Yes variety after 7 days can become a little monotonous, they don’t have the grand fruit statues or chocolate fountains. But the flavour and freshness of the food always out ranks the show. We’ve stayed at very high end resorts where variety is plenty but quality falls short, so food here is a big plus in my mind. Pools: for the most part great, they do the job they are supposed to and the layout and shapes of the pool have a nice tropical vibe. Cons: cleanliness in general. Being a bit of a neat freak I had to put my OCD on hold for the week to survive. Nothing here is clean really, the pool chairs and tables, the bathrooms, the rooms(don’t look under the bed), the floor throughout the resort. It’s all pretty dirty and needs some good scrubbing (preferably an update altogether). You can tell this resort is short staffed and not keeping up and in desperate need of an update. We spent some time at Riu vallarta next door, and yes, the updates are very nice, the food is more plentiful, but it was the cleanliness that got me. You could see staff walking around cleaning that resort constantly! Why are the standards not the same two doors down? Rooms in this resort are tired dated dingy and not functioning like they did in their prime. The safe functioned half the time, the shower pressure was minimal, it smelled pretty musty. However Beds were more comfortable than the palace when I stayed there. The entertainment was not great, the effort was there but the sound was so loud and poor quality it gave you a headache after a while. Shows were something we’ve seen a thousand times and nothing to write home about. Service; don’t expect to get served at your pool chair, but when you do get in line for your drinks, the bartenders are always very nice and fair. Getting served at any of the restaurants was a hit or miss, but not a big deal, we would just get up to get our drinks.
Summarize: we didn’t pay a lot for this resort, food and beach were most important to us, and they both met our expectations. We will try to stay at Riu Vallarta next time to ease my desire for cleanliness, but again, it didn’t ruin the vacation and maybe we can look forward to some updates at riu Jalisco in the future.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Jalisco
Responded Mar 11, 2022
Dear amyrosy, Many thanks for choosing Riu and for sharing your experience with us. We are glad you enjoyed the beach area, the gastronomic offer, however, as our goal is to deliver quality service to exceed our guest's expectations, we are disappointed to hear the shortfalls you encountered. We hope to see you again, to share much fonder memories on your next visit should you choose to give us another chance and to provide you with our excellent service we strive to deliver. Best wishes, Hotel Riu Jalisco Online Reputation Manager
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The resort is older, but very well kept. The vegetation is mature and beautiful. The beach is nice with lots of lounge chairs. Staff were friendly and helpful. The room was spotless and restocked as needed. There was a nice selection of food to choose from, I especially liked not having to make reservations for the restaurants. The lobby bar could have used a few more bartenders before dinner hour, the line could get quite long. The saxophonist made up for the wait, he was excellent. The main stage entertainment was good, with the exception of the drunk spring breakers trying to sing karaoke with vulgar language while children were present. The entertainment staff should have stopped it and not allowed others in their group to continue. Prior guests have complained about the beds and pillows, mine were excellent. No problem sleeping in the bed at all. The door to your room is set back in a cove so it cuts down on the hall noise at night of people going by. My room 1146 was on the ground floor facing the main walkway. The opposite side of the building would have been much quieter. The RIU app comes in handy, but doesn’t say the location of events during the day. It also seemed like everything was going on at the same time. Aqua aerobics, bags, darts etcetera all at noon. There are masseuse’s on the beach left or right of the resort property in easy up tents charging $25 U.S. that I highly recommend. You are welcome to walk a short distance to enjoy the RIU Vallarta resort as well. The RIU palace will only allow you to tour the lobby. Overall the property was worth what I paid. It’s a 20 minute taxi ride for $21 U.S. to Puerto Vallarta airport, marina and shopping. I would stay here again.
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Review collected in partnership with riu.com
Date of stay: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Manager, Owner at Hotel Riu Jalisco
Responded Mar 18, 2024
Dear Janet B, It is wonderful to know that you enjoyed your stay with us so much. It was a pleasure hosting you and thank you for taking the time to review your recent stay. We hope we see you soon again! All the best, Hotel Riu Jalisco Online Reputation Manager
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1st stay at a Riu property. April 2022. This was about our 10th trip to PV. Overall this property was ok. The room was fine, cleaned daily and mini fridge and bar stocked regularily. The food was mediocre, lots of choices. We were told to stay away from the steakhouse from several guests, as it's not really a steakhouse, it's more like a skinny overcooked poor quality beef house, the only true ala carte was the Italian restaurant. Order from a menu, and regular ala carte style. It was alright. The asian is a buffet, not ala carte. All are various buffets, not ala carte restaurants. Because this place is so big and busy, they prepare most buffets well in advance to deal with the volume of guests, therefore, the food is rarely fresh, it has been sitting on a tray covered in plastic for maybe hours?, waiting to be served. The omelets are made fresh, the bacon is awful, overcooked jerky, hashbrowns are awful, sausages awful.....the fruit is awesome, juices are good, a large variety at breakfast of various foods, ya wont go hungry. So in general, the food is borderline ok. The drinks overall are good, draft beer is cold, decent selection of spirits, they have clamato juice here, and ginger ale as well. The entertainment people work hard, and the evening shows are alright, we only saw bits and pieces. The lighting and sound, and production are all very good, they didn't cheap out on the equipment. I would suggest that they rotate there poolside playlist, unless you like "I wanna dance with somebody by Whitney Houston", played 3 or 4 times every morning, and 5 other songs from this genre over and over....come on guys, you can do better without much effort. (Thank goodness for ear buds). The wifi is very good throughout the property. One very BIG applause for all of the staff, housekeeping, restaurant and bar staff, front desk, bell boys, they all do a great job and only have certain tools to work with, but do a good job. I'm not sure if we would go back, too many kids, most were well behaved, food was ok, oh!...not many smokers here which was nice. Ya hardly smelled the stench of cigarettes. We have had better stays in Puerto Vallarta.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Jalisco
Responded Apr 28, 2022
Dear calgarygoneholideh, Thank you for your review following your recent stay with us. We very much appreciate you being our guest and it is nice to hear you enjoyed the accommodating service of our staff members, however, we are truly concerned to read about your disappointing experience during the visit and we are very sorry we did not live up to the standards that you expected from us. Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again. Until then we wish you all the best, Hotel Riu Jalisco Online Reputation Manager
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Once again a wonderful time at the Riu Jalisco. 10 days of staff working so hard to ensure all were enjoying their stay. The front Desk staff were very friendly, organize and attentive to the multitude of guests arriving. They were able to place us in room 4193 as we had been in this room before. Close to a stairwell which traffic noise was not an issue and brings you out closest to the entertainment area and beach. The staff in all of the restaurants were very friendly attentive and of great assistance. Frida, Claudia and Yalma were 3 of the ladies whom I had the pleasure of being one of their guests. They picked up on my habits and had my juice waiting for me when I would return to my table. Angelica and and other housekeeping staff ensured the room was spotless everyday and we would find "towel animals" waiting for us on our return. A very nice touch. The bartenders were very busy but always made sure your glass was full as soon as possible. We dined in the Main Buffet which has a great selection of hot and cold foods. We enjoyed a great Steak Dinner at the Steak House, a meal of assortment of cuisine at the Asian restaurant. The beef at the Italian restaurant was so tender and delicious as well as the selection at the restaurant across from the main buffet. Nice lounging areas around the pool and down on the beach with a nice assortment of shade to sunny spots. Great swimming and sandy beaches. The evening entertainment was great for the little ones as well as a variety of shows afterwards for all. We are so looking forward to our next visit in the new year.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Manager, Owner at Hotel Riu Jalisco
Responded Nov 28, 2023
Dear Alex, Thank you very much for being our guest and for sharing your excellent feedback. We are very happy to read that we made a good impression on you and you had a good time! Wishing to welcome you again. Kindest Greetings, Hotel Riu Jalisco Online Reputation Manager
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Okanagan Falls, Canada16,848 contributions378 helpful votes
Unlimited al la carte, first come first served,
Yes sister hotels, so you can visit each other, just not for breakfast or dinners.
Not allowed at Riu Palace Pacifico at all.
Side of building habe quieter rooms, north side best, but there can still be loud guest, like all resorts.
Rius are good VALUE , no room service, Palace has that, but younget in room free bar, beer, pop, water in fridge, free safe.
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