I was feeling quite apprehensive about my stay at the Riu Jalisco because of a number of negative reviews I had read beforehand. However, I only have praise for this hotel and the staff. My suggestion: don't get hung up on the negative reviews!!! My friend and I had the vacation of a lifetime here. We are two girls in our late twenties and found it to be a great balance of a fun and relaxation. The sunwing reps were excellent - shout out to Jorge :). We also found the entertainment staff to be super (Kalimba, Gloria and Jorge were fantastic). The hotel rooms are clean, and don't believe the bad reviews about the beds - ours were really comfy. Everything about our stay was great. The staff were extremely accommodating and always available to help or to answer any questions. We were picked up from the airport by sunwing and the process was extremely smooth sailing. The hotel isn't too far away from the airport and the hotel grounds were really well kept. We took a long walk along the beach and actually thought our hotel looked a lot nicer than most of the others we saw. It was lovely being right on the ocean and if you head there at 6pm-ish in the evening you can catch a beautiful sunset. The 2 pools were both clean, and the swim up bar was a lot of fun. The entertainment was great in the evenings and we tended to spend the rest of the evening by one of the bars. Although the hotel says you don't have to tip, make sure you take some US dollar bills or some 20 Pesos bills to give as tips- the local wage is really low (I think a bartender for instance makes $6-7 a day) and the staff do such an excellent job you'll want to leave them something. I was really disappointed by a lot of the reviewers who made negative comments about the locals. First of all, everyone we met was extremely friendly, and if you don't want to meet local people why on earth would you go to another country?! Having said that, about 80% of the guests at the hotel are Canadian-- so we actually appreciated it when locals came in :). In terms of food, we really had no complaints. There are different buffets for dinner every night, but you can also book in for an a la carte at the steak house, brazilian, and asian. The steak house and brazilian were fabulous. The buffet food was also excellent - one evening we were treated to lobster and shrimp which was amazing. There's always a good selection of different foods so you should have no problem finding something you like. I ate so much pineapple this holiday I think I almost turned into one. Also, I wouldn't worry about line ups for the buffet as it moves really fast and most of the time we just went there early and didn't have to wait at all. Overall, I had a fantastic vacation and want to thank all the staff who gave us such an amazing time!
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