CHECK IN/OUT: Check in was a bit longer because we came in with a whole bunch from our flight. Check out was fast. I like how didn't cut our wristbands right away since our shuttle doesn't come till 3:00pm. So, you can basically go for lunch or get drinks while waiting.
ROOMS: Very spacious and clean. There's really no beachfront room though. You still have to walk a bit to get to the beach. Mini fridge is stocked every day with water and soda drinks. Our room have an alcohol drink dispenser. Not sure if every room has that. Shower and toilet are seperate which I really like. Matress is hard though. AC is not strong despite having it set to 10degree C.
RESTAURANT(s): We tried the Asian and the Steak, we find them not good so we stick to the Buffet which have a TON of selections. Foods are not too bad either. Better than most hotels we've been.
ENTERTAINMENT: They're good, we enjoyed them.
BEACH: NOT GOOD
STAFF: Friendly, no complains.
The hotel itself is not bad I actually like it. They kept it clean, housekeeping are behind I think, as we always have to pass because Most of the time we go back to our room in the afternoon around 3 or 4 and the rooms are still not done. I rated the hotel 3 not because it's a bad hotel, it's just that they only have 2 swimming pools, 1 for kids and the other one is for adult which is always packed . The hotel is huge and most stay at the pool because the beach is not good. Strong waves that you can't even enjoy it especially the kids. It also have a smell. You can find horse poop as well which is a turn off coz they just let the wave take it. I wish that they build more swimming pools. I personally will stay at any Riu hotels again BUT I will not go back to Nuevo Vallarta, there's not much to do in that area. You always have to take taxi everytime if you want to go somewhere, which cost so much. It's always 150 pesos and up. I find it very expensive. Another advice, when you check in, some bellboy make you think that they have to take your bags to your room, they don't have to, just take it yourself if you like. Save you money.
Overall, hotel is great. Nuevo Vallarta.... Nah, I prefer cancun, beach is wavy but atleast it's clean.
Bring Mexican pesos instead. They prefer pesos instead of US dollars.