Gaylord Opryland Resort & Convention Center
Gaylord Opryland Resort & Convention Center
2800 Opryland Drive, Nashville, TN 37214-1200
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Room & Suite (772)
Dining (378)
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C$548
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C$548
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About
4.0
#1 of 1 resort in NashvilleLocation
Cleanliness
Service
Value
Situated in the heart of Nashville, Gaylord Opryland Resort & Convention Center welcomes guests to a stunning, one-of-a-kind resort experience. From SoundWaves, the city’s premier aquatic attraction, to an exciting lineup of family-friendly activities and entertainment, there’s something for the entire family to enjoy. The resort is located near Nashville Intl Airport, downtown, and attractions like the Grand Ole Opry and Ryman Auditorium for guests wishing to explore Music City. From seasonal events and entertainment to high-end amenities and stunning spaces, Gaylord Opryland welcomes you to enjoy more of everything you love.
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Property amenities
Electric vehicle charging station
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Game room
Water park
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Sauna
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Snack bar
Vending machine
Bowling offsite
Evening entertainment
Kids pool
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Interconnected rooms available
Safe
Telephone
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, Spanish
Location
2800 Opryland Drive, Nashville, TN 37214-1200
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 75 out of 100
75
Nashville Intl Airport
10 km•
See all flights
Rental Cars
17 Restaurants
within 0.5 kilometers
Reviews
4.0
12,505 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Gaylord Opryland Resort & Convention Center offers a vibrant and festive atmosphere that can be simultaneously enchanting and overwhelming, according to guests. While the hotel boasts a range of amenities, including diverse dining options, stunning atriums, and a water park, some travelers feel these are overpriced and have noted maintenance concerns. Opinions on the hotel's location are divided; it's great for events but not ideal for downtown excursions.
The rooms often receive criticism for noise, cleanliness, and general upkeep. Service quality also varies, with reports of both friendly and unresponsive staff encounters.
Location
Inconvenient
Atmosphere
Lively
Rooms
Basic
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Abundant
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Detailed Reviews
I am writing this review while still on vacation at the premises in the hopes of making other visitors aware. The grounds of the Gaylord Opryland are the phenomenal, really a beautiful building and conservatory. Check in staff were excellent and first impressions were great, however two things have become abundantly clear during our last few days here. (1) The on-site events are extremely overpriced for what the experience actually involves and are really not worth it. For Example, the carriage rides, the sign advertises them for $65 per carriage when in reality through booking online you discover it is $65 per seat, for a 10 minute trip down the driveway and back…a total rip off. And then there’s the delta river boat, $18 each for a less than 10 minute trip, again a rip off for the experience. We live in Miami and visit Orlando and the theme parks often so we are used to paying a premium, the issue here is you pay a premium and get very little in return. Another issue with the events is the timing, they are all over the place and staff are not much help in explaining when and where things are happening. In general the events and events staff appear to need an overhaul/training. Lots of hotels and businesses are struggling with staffing right now and that brings me to the second issue. (2) If you plan to eat and drink at the hotel, make sure to plan ahead and check the schedule for the restaurants, it is sporadic to say the least. Just because some place is open one day at a certain time, don’t assume it will be open the next day at the same time. I’m guessing this is due to staffing, they seem to operating at 50-75%. Just trying to get a drink at 10pm in this place is a mission. Again, the place is great but you should keep this in mind to avoid disappointment and manage expectations. We are off to Soundwaves today, hopeful this will be good. We paid the same price for all day water park tickets as we did for the 10minute carriage ride…let that sink in.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Family went there for a short vacation the week between Christmas and New Years. They had a lot of activities going on. While I understand that resorts typically charge a "resort fee" I was dismayed to learn that in addition to a resort fee of $20 per day parking cost $32 per day. So, to stay at the resort it cost $52 per day on top of the room cost. I would have been OK with that except that with all the activities (many of which are open to the public) like ice skating, tube sledding, and the Ice sculpture were fairly expensive and there was no cost break for guests. It seemed like with paying a daily resort fee and daily parking guests should've been offered some discount (perhaps 50%).
Also, we made the mistake of saying we were OK with not receiving daily housekeeping. All we wanted were fresh towels after day 2. It took 4 calls to the front desk and nearly 4 hours of waiting before we received towels. We won't decline housekeeping in the future.
I will say that the indoor waterpark was a lot of fun and a highlight of the visit. Not sure we will stay at this property in the future.
Also, we made the mistake of saying we were OK with not receiving daily housekeeping. All we wanted were fresh towels after day 2. It took 4 calls to the front desk and nearly 4 hours of waiting before we received towels. We won't decline housekeeping in the future.
I will say that the indoor waterpark was a lot of fun and a highlight of the visit. Not sure we will stay at this property in the future.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center
Responded Jan 9, 2020
Hello-- I'm sorry you were unhappy with the resort and parking fees. Both are clearly stated on our website, included in your confirmation email, and disclosed upon arrival. We apologize for any confusion. Thanks, Tim S. Customer Care Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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First you have to park to register and if it takes you more than an hour be prepared to pay almost $40! The room was clean and pretty much like any other room at Best Western. The refrigerator did not turn down and didn’t keep our drinks cold. Skip getting water at the gift shops scattered through the area. We paid $5.98 plus tax for a bottle of water. The walkway from the check in to any of the rooms gets very congested! People stopping to talk, check maps or take pictures every few feet. The maps they give you and the directions are a bit difficult to find the room, but good thing is there are enough unique things to use as your trigger to remember how to get to and from your areas. We were here with a conference and the conference rooms was located in the delta area and our hotel room was in magnolia. Not to far, less than 10 minutes to walk. However by the third day we were over the commute through tons of people everyday. The TV was HUGE! However they only had like 8 channels to choose from. They had showtime included in stay but most shows were released in the 80s. They had Netflix but you had to remember your sign on and hope you don’t forget to sign out! They had a small safe in the room. The bathroom area was very small and maneuvering around the door and toilet to get into the shower was fun. The shower head was mounted for short people. I am six feet and it was neck breaking to wash hair! The drain never drained fast so by the time you are done with shower you are standing in your water. We ran out of the conditioner that is in refillable bottle on the wall in the bath with body wash and shampoo. The shampoo is amazing! An extra blanket in the closet had a few holes. The pillows were plentiful and are feather filled so they flatten pretty flat. We had a view or a wall and part of a strip with some plants. They have lots of options to spend more money like boat ride, scavenger hunt, escape room and more. Overall, I would skip this hotel for a cheaper one and enjoy more of Nashville.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded Jul 19, 2022
Dear TAK0269, We can’t apologize enough for the experience you had while you were with us. Here at the Gaylord Opryland, we always want your visit to be nothing but the best, and it seems as if we have missed the mark this time. Your survey highlighted some areas for improvement, which has been shared with our Leadership team to review and address internally. Once again, thank you for your feedback. It truly allows us to maximize the quality of every guest’s stay. I appreciate you choosing to stay with us. Warm Regards Antonisha Esaw
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived at 1 p.m. on a Sunday, and fortunately our room in the Garden Conservatory was ready for check in. Our granddaughter was especially happy to quickly get changed and go swimming. Our package included SoundWaves. It's huge. And crowded! And VERY loud. Music is too loud. One cannot talk without yelling. Feels like entering a sauna because it's so hot, yet the water is cold. Good luck finding a towel. Finally lucked into getting two. We used only one, and glad I kept the other one because on Day 2, there were NO towels available all day long at SoundWaves. On a positive note, it appears the several lifeguards are quite conscientious. Back to the room: it was clean and comfortable. But bedside clock time was way off. We never could figure out how to change it. We were given only 1 bar of soap for 2 sinks and the shower. Shampoo/body wash bottle installed in shower was nearly empty. Our biggest problem involved the door lock. At one point we were locked out for an hour because the battery in the electronic lock was dead. We called front desk and were told security would come. It was a very LONG wait. Long lines for restaurants. Waited 40 minutes in line for breakfast buffet despite seeing many open tables throughout. Presume it was due to lack of staffing. Food was great, though. This was a fun get away with our 7 year old granddaughter. She loved swimming and enjoyed walking around looking at the various plants and water fountains. Lovely interior grounds. So much to see! Overall quite pricey, but also a nice treat. We opted for valet parking because it wasn't much more than regular daily parking (which I felt was too high for self-parking on a paved lot).
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great place to stay generally. My children loved it and the rollaway bed was reasonably priced ($25/day). The room was clean and I was upgraded by an exceptional front desk attendant named Anthony. Food on location is overpriced and a family of 5 cannot get out of any restaurant for less than $125. Going off location is probably the best idea and there are some amazing restaurants in Nashville like the Pharmacy and Merchant’s. We hope to return!
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We live outside of Nashville and we stayed here for a little staycation mainly to have access to the new waterpark Soundwaves. The cost is expensive of course even after the TN residents discount. The wait time to check in which is at 3pm is long, I’m talking about 30mins long. For a hotel this expensive they need to have more counters open so we can utilize our time in the hotel/water park. Overall the rooms and cleanliness are up to par. For every person who stayed here before, you know what you paid for but I don’t think the value of what I paid for met my expectations. Our room is close to the courtyard, well after I looked around most of the rooms are surrounding the courtyard and it can get noisy early in the morning. I could hear people and their conversations outside our balcony waiting to be seated at one of the restaurants. The dining options are limited. Mostly catered for fine dining when we’re a family who just wants to get something to eat. My main gripe is the parking. We went to the mall nextdoor and it literally is Nextdoor and is it walkable? Sure. But is there a trail to walk to the mall safe with kids in tow? So we drove and left the hotel. The parking per day is $34. I can understand if we’re not guests of the hotel or if it’s valet but we’re paying guests who paid for resort fees and waterpark admission per person. It’s a very capitalist move on Marriott’s part and for this reason alone I wouldn’t recommend staying here even for a staycation. It’s not even that kind of upscale resort to begin with. Soundwaves waterpark is amazing, clean, and the kids will have lots of fun. But it’s one of those resort that you only need to go once and unless they make updates or newer things later on, that you may want to come back. But even then, if there’s an expensive parking fee on top of the expensive accommodation plus admission to the pool, we may just go out of town where we can enjoy ourselves and get our money’s worth. I don’t think we will be back.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tim S, Other at Gaylord Opryland Resort & Convention Center
Responded Jun 26, 2021
Mickeyma-oy-- Thank you for your thoughtful and extensive review. We have been VERY busy since things have begun reopening. It's nice to be busy, of course, but it has been challenging to meet the demands of a public desperate to get out and travel after such an unusual year. We have charged $32 for self-parking for some time--well before the pandemic. We do have a well-lit walkway from the mall parking lot to our Delta Portico entrance. What lies beyond our property, however, is not ours. We monitor our parking lots with Security patrols, cameras, lighting, etc. We are not able to do the same at the mall's parking lot--so while it is nearby and available, we strongly recommend that you park with us as part of your stay. Thanks again for your feedback, Tim S. Customer Care Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are local to Middle TN so we went exclusively for Soundwaves. For the hotel room, we got an exterior room in Cascades which was fine for one night. Nothing to write home about or to complain about. Food is generally expensive and some places are closed. We opted for room service for dinner and breakfast because pricing is pretty comparable to other options, and it arrived on time and warm…a win!
Soundwaves: We went with kids who are good swimmers and old enough to do their own thing—definitely recommend. Go get a locker first and grab a spot to leave your stuff. You will need to “hold” your table/chairs with stuff all day so a locker is necessary. Kids loves Soundwaves….as an adult, it was fine. Drinks were expensive but not insane. We went for the kids not for us!
The entire experience (one night + Soundwaves + meals) is not cheap. I cannot imagine more than on night.
Soundwaves: We went with kids who are good swimmers and old enough to do their own thing—definitely recommend. Go get a locker first and grab a spot to leave your stuff. You will need to “hold” your table/chairs with stuff all day so a locker is necessary. Kids loves Soundwaves….as an adult, it was fine. Drinks were expensive but not insane. We went for the kids not for us!
The entire experience (one night + Soundwaves + meals) is not cheap. I cannot imagine more than on night.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care Team, Other at Gaylord Opryland Resort & Convention Center
Responded Mar 19, 2022
Dear DCgirl0209, We appreciate your review of our property and are sorry to hear you were unhappy with some of our prices and fees. Please be assured our leadership team works diligently to establish a pricing structure that ensures the most value for our guests and offers competitive rates that are in-line with other comparable resorts. We have shared your feedback with the appropriate hotel team to ensure continual improvement. Thank you again for your time and feedback. Sincerely, Sierra Woodland sierra.woodland@gaylordhotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the amount of money it cost to stay here we were very disappointed. They were understaffed for the amount of people, some resturants still closed or limited hours, very noisy hotel. There were fish in the water feature that were in a unnatural habbitat and one fish tank was black, could'nt even see the fish. For being closed from Covid I'm not sure why they didn't refresh the place. Fire alarms went off 2 days we were there. Rooms were only cleaned upon request which we did so we could get clean towels/wash clothes. Left clean towels but only 1 wash cloth. They had a button on the phone to push if you needed house keeping but no one answered it, Instead had to go to front desk, wait in line to request service.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trista C, Other at Gaylord Opryland Resort & Convention Center
Responded Jul 27, 2021
Dear Dumplin67, Thank you for taking the time share your recent experiences with us. Our goal is to deliver memorable guest experiences, please accept our sincerest apologies for the opportunities that you encountered while staying with us. Our team is working diligently to ensure our staffing meets the business demands and will continue to do so to ensure our guests leave with lasting memories. Warm Regards, Trista Chauvin Director of Operational Excellence
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were Guests from April 29 to May 1, 2021.
Pros...
clean facility and rooms, decor is updated, very helpful staff members everywhere with a happy smile and lots to see and do for a couple of days stay. Luscious greenery throughout but not a lot of flowers. Very Quiet rooms.. we never heard the neighbors! Free shuttle service to Grand Ole Opry, Jackson riverboat and the mall Opry Mills. Easy to rent a mobility scooter in the main lobby but be sure to reserve one in advance with Mike at Bradley Medical. ($150.00 for our stay.). A scooter was a must and highly recommended. You can get to most places in the resort but have to figure that out.
Cons..
you have to call for housekeeping service when you need it, there is no room food delivery until 6 pm and ends at 10 pm.
Very expensive on meals but good quality, but nit the quality and ambiance of a $50+ steak. Restaurants are utilitarian in design. Several restaurants are closed still and there are limited food selections for those open. Valet parking is $40 but they gave us a discount of $32 because my mother is disabled/handicapped.
Im sure COVID and not having enough employees might be the reason behind some of my cons,
Pros...
clean facility and rooms, decor is updated, very helpful staff members everywhere with a happy smile and lots to see and do for a couple of days stay. Luscious greenery throughout but not a lot of flowers. Very Quiet rooms.. we never heard the neighbors! Free shuttle service to Grand Ole Opry, Jackson riverboat and the mall Opry Mills. Easy to rent a mobility scooter in the main lobby but be sure to reserve one in advance with Mike at Bradley Medical. ($150.00 for our stay.). A scooter was a must and highly recommended. You can get to most places in the resort but have to figure that out.
Cons..
you have to call for housekeeping service when you need it, there is no room food delivery until 6 pm and ends at 10 pm.
Very expensive on meals but good quality, but nit the quality and ambiance of a $50+ steak. Restaurants are utilitarian in design. Several restaurants are closed still and there are limited food selections for those open. Valet parking is $40 but they gave us a discount of $32 because my mother is disabled/handicapped.
Im sure COVID and not having enough employees might be the reason behind some of my cons,
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really amazing place, so much to see and do and eat, all on-campus. Soundwaves is a really excellent waterpark as well with lots of fun for the little ones, though we were disappointed that the adults only third floor was closed all week for maintenance. Many of the bars and restaurants were closed due to COVID but we had plenty of fun at the ones that were open. We had an upgraded room but were a little disappointed in the size and furnishings for a room that's well over $200/nt. Would definitely come back again in better times!
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had an adjoining room with a fridge and a large sitting area where we entertained.
We used the valet and it was a conference so arrangements were made for us. We liked the set up.
Call Marriott
There is no free shuttle from Gaylord. They charge about $20 to get to town which is 10 miles away.
Only a chair in ours.
…
"Parking is expensive Ask for an atrium view Download the app so you don’t get lost You can bring your own food into Soundwaves"Read full review
"Restaurants on site are very expensive but the food was excellent as well as the service. A shuttle will take you to a nearby restaurant."Read full review
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PRICE RANGE
C$608 - C$754 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gaylord opryland hotel nashville, the opryland hotel, gaylord opryland hotel packages, nashville gaylord hotel
LOCATION
United StatesTennesseeDavidson CountyNashville
NUMBER OF ROOMS
2,888
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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