First all the positives-
The gardens and atriums here rival Disney World,they are beautiful and obviously well -tended. The elevators are quick! The buffet at the Cascades Restaurant was good, high priced but good, even the scrambled eggs! When you FINALLY get to the end of the registration line- the check in is quick! The shuttles run on time and there are plenty of them( meaning if you go to the Grand Ole Opry -don't worry if you miss the first bus back to the hotel- there will be several more!) You can walk to the Grand Ole Opry if you choose ! The majority of the employees are very friendly and helpful. The hotel has plenty of "you are here" maps to help you navigate this huge complex!The hotel has free Wi-Fi and it is easy to access! There are several shops to purchase snacks etc. Several little boutique shops are there as well. The cookies and the Gelato @Bravo Gelato are worth the navigation to find them!
And...
When you pull your car in to registration you are queued-so at peak times there is a wait.( I did notice if you go to self park you can park and haul your luggage to the lobby and then register.) We checked in on a Sunday around 3:30 or 4:00 and the line was lonnnggg. Although they have two sides of the lobby for registration -only one side was open. We got lost going to our room- even though we were following our map! We went to a totally different part of the hotel -tried "our" key in the room and when it didn't work asked the housekeeper working on that floor to help. She ( bless her) saw our map and told us we were in the wrong section! Our room was fine, nothing special but we never could get it as cool as we liked. Every day we would have to reset the thermostat, but it would never really cool off. Aggravating! They have in room coffee makers but the coffee was horrible- and I will pretty much drink anything in the morning that remotely resembles coffee! Your choice is to go to the Coffee Bean ( Starbucks) by the lobby or the restaurant which was a maze of hallways and hotel rooms away! The hotel is not very close to downtown, but they do offer a shuttle!
I never saw the pools-so can not tell you about them.
I personally can not see why someone would bring young children here, I did not see any activities for them.
I enjoyed my stay here but most likely would not stay here again.
Date of stay: July 2014Trip type: Travelled on businessThis review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from GaylordOpryland, Guest Relations Manager at Gaylord Opryland Resort & Convention Center
Responded Jul 31, 2014
Thank you for sharing your recent experience at Gaylord Opryland. Though we apologize that some aspects of our property did not meet your expectations, we are glad to hear that you enjoyed our indoor gardens, on-site shops and restaurants and shuttle service. We hope you will give us the opportunity to host you again in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.