Hilton Garden Inn Chattanooga Downtown
311 Chestnut Street, Chattanooga, TN 37402
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Dining (29)
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About
4.0
#19 of 94 hotels in ChattanoogaLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hilton Garden Inn Chattanooga Downtown is conveniently located in the heart of downtown Chattanooga TN near the Creative Discovery Museum, the Tennessee Aquarium, AT&T Ballpark. The hotel is close to Unum, Erlanger Hospital, BlueCross BlueShield, Cigna, TVA and Volkswagen. Several well-known restaurants and the Tivoli Theater are also within four blocks of our hotel. There's easy access by foot to the free electric shuttle and Bike Chattanooga's bicycle rentals along with HighPoint Climbing Gym. Bright, spacious guest rooms and suites with modern amenities and complimentary WiFi await you at the Hilton Garden Inn Chattanooga Downtown TN. Wind down in the heated indoor pool with whirlpool spa and fully-equipped fitness center. Seasons, our onsite restaurant, serves a cooked-to-order breakfast and dinner featuring chef-inspired dishes which are also available for Room Service.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Tennis court
Patio
Kids stay free
Paid private parking on-site
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Snack bar
Wine / champagne
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish
Location
311 Chestnut Street, Chattanooga, TN 37402
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
Lovell Field
10.1 km•
See all flights
Rental Cars
43 Restaurants
within 0.5 kilometers
Reviews
4.0
1,181 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hilton Garden Inn Chattanooga Downtown earns rave reviews for its central location, surrounded by downtown attractions and a variety of dining choices. Travelers frequently commend the staff's exceptional service and highlight the hotel's cleanliness, with special mentions of the well-maintained rooms and facilities.
While the modern and comfortable rooms are popular among guests, opinions on value are mixed; some appreciate the affordable breakfast buffet, yet others are taken aback by the parking fees and lack of complimentary breakfast options.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Mixed
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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Detailed Reviews
After a long day of traveling I dropped off my luggage, turned on the air in the room because someone had turned it off, grabbed my Hilton rewards credit card card, and went to the bar. After a brief conversation with the bartender trying to decide what I would have, she informed me she could not serve me without my id. I said lady I am 50 freaking years old. And I'm staying here and I'm a diamond member. She said it is the hotel rule. I said well it isn't worth it to me to walk back to my room and get a card and come back.
I was on the elevator with a guy that had snacks in his hand and said he left his beer downstairs for the same reason. He said he told them the same thing, I'm over 50 years old this is ridiculous.
It's funny because my husband and I were actually discussing bringing our grandchildren to this area and thought this might be a cool hotel but I think we might choose a different one.
It's a good location, but the customer service isn't what I'm used to for a Garden Inn.
I was on the elevator with a guy that had snacks in his hand and said he left his beer downstairs for the same reason. He said he told them the same thing, I'm over 50 years old this is ridiculous.
It's funny because my husband and I were actually discussing bringing our grandchildren to this area and thought this might be a cool hotel but I think we might choose a different one.
It's a good location, but the customer service isn't what I'm used to for a Garden Inn.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Anderson, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Sep 23, 2022
Dear Guests, Thank you for your comments regarding your recent stay. Please know that this is not a hotel rule but a state law, each of the bars/lounges are subjected to undercover visits and subjected to $20,000 fine (which has occurred) because an ID was not reviewed. Again, we apologize for any misunderstanding that may have occurred. If your travels bring you back to Chattanooga, please contact me directly to take care of your needs. -Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was in a nice area. The rooms were remodeled with poor quality work. There were stains in the hallway carpet leading to the room.
Breakfast was good, however the gentleman taking out order messed it up using lettered abbreviations. I asked for spinach and was given sausage. The other person I was with order goat cheese and was given green peppers. He apologized and said "I guess he didn't understand s stands for spinach." The major problem with that is, I am a vegetarian.
After midnight I couldn't get the air conditioner to work. I called the front desk for help, he couldn't get it to work either. I was offered to move but given the time I declined. I was given a boxed fans which I was ok with. The rep told us the room would be comped for the inconvenience, but upon asking the manager it would only be 50%. Despite the Hilton satisfaction guarantee I was ok with that. But I was told upon check in my parking would be waived, only to look at the bill with a parking charge of $18.
I asked a late check out for 1 pm, the manager said no but offered an extra hour. While I understand staffing needs of the hotel. I explained that I was stranded due to car troubles and would be updated at 1 pm on if I needed to an extra day. The GM said I could pay $39 for extention which is reasonable, but I wouldn't know before 1 if I needed to use that option. She offered 1215 no later. I was allowed to sit in the lobby, where I overheard her conducting business that should have taken place in an office. She spoke of a "young associate" making mistakes. She sounded extremely unhelpful on the phone to future guest about 3rd party (booking.com) reservations. The hotel itself was decent, but the customer service is not customer oriented.
Breakfast was good, however the gentleman taking out order messed it up using lettered abbreviations. I asked for spinach and was given sausage. The other person I was with order goat cheese and was given green peppers. He apologized and said "I guess he didn't understand s stands for spinach." The major problem with that is, I am a vegetarian.
After midnight I couldn't get the air conditioner to work. I called the front desk for help, he couldn't get it to work either. I was offered to move but given the time I declined. I was given a boxed fans which I was ok with. The rep told us the room would be comped for the inconvenience, but upon asking the manager it would only be 50%. Despite the Hilton satisfaction guarantee I was ok with that. But I was told upon check in my parking would be waived, only to look at the bill with a parking charge of $18.
I asked a late check out for 1 pm, the manager said no but offered an extra hour. While I understand staffing needs of the hotel. I explained that I was stranded due to car troubles and would be updated at 1 pm on if I needed to an extra day. The GM said I could pay $39 for extention which is reasonable, but I wouldn't know before 1 if I needed to use that option. She offered 1215 no later. I was allowed to sit in the lobby, where I overheard her conducting business that should have taken place in an office. She spoke of a "young associate" making mistakes. She sounded extremely unhelpful on the phone to future guest about 3rd party (booking.com) reservations. The hotel itself was decent, but the customer service is not customer oriented.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Anderson, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Aug 19, 2022
Dear Guest, Thank you for your comments regarding your recent stay. Please accept our apologies for any miscommunication that may have occurred. Due to the fact that you were unable to provide an exact time your vehicle would be completed, or if you would need an extra day due to the parts being delayed in arriving at the dealership and our limited housekeeping staff, we did offer a courtesy checkout until noon, and then extended to 1215p, and yes, we did offer a $39 rate to allow you to stay in the room until whenever that evening you would be able to pickup your vehicle. Also, please know that the 3rd party guest conversation ended with everyone happy with the outcome--he actually booked with hotel directly. :) Again, we regret that you feel we did not empathize with your situation, please know that the parking charges have been rebated, and we did honor the discussion that took place with you and the evening staff regarding discounting your rate. I am not sure the conversation you overheard, but there was a discussion about what is the best way to teach an evening new hire about managing 3rd party reservations. I hope the above explains somewhat the process our team was working under during your time on property. Please, if you are ever back in this area, reach out to me directly to take care of your lodging needs. Enjoy your day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stop being cheap on breakfast. If I pay $200 a night, the kids should be able to eat a muffin or cereal. Charging everyone $10 for a cheap pancake without fruit or toppings is ridiculous. Calling the breakfast nook a restaurant is ridiculous.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Anderson, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Jul 6, 2021
Dear Guest, Thank you for your comments regarding your recent stay. Unfortunately, I believe there may have been some confusion regarding our breakfast cost & offerings. Adults pay $10.95, children ages 7-12 $6.95, 6 and under are complimentary. We offer an "all-you-can-eat" buffet with eggs cook to order, omelets, french toast, waffles, pancakes, bacon, sausage, yogurt, fresh fruit, breads, biscuits, pastry, oatmeal, grits, and a variety of other items including "special of the day". When your schedule allows, please call the hotel and we will do our absolutely best to ensure that you were not overcharged. -Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hilton had missed the mark on this property. If you ever want to feel like you’re paying 2050 prices for a room but have the nostalgia of 2004 then look no further! Dirty and old are the first two adjective that come to mind. Don’t let the lobby fool you!!!
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Review collected in partnership with Hilton Garden Inn
Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Anderson, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Jul 27, 2021
Dear Guest, Thank you for your comments regarding your recent stay. Please accept our apologies that the room with balcony overlooking city did not meet your expectations. Our limited staff strives daily to ensure that each and every guest has a great experience. During the 4th quarter of this year, our hotel will begin a full renovation of the entire hotel. If your travels bring you back to the Chattanooga area, please reach out to me directly for your lodging needs. Enjoy your day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great stay here for the Ironman 70.3. You can't beat the location and the hotel was welcoming to athletes with extra stuff set up like a pasta buffet the night before the race. The hotel was great. Very clean, not too much noise, had everything we needed. Breakfast was good with plenty of options and the store offered plenty of snacks. All of the staff were welcoming and made our stay enjoyable.
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Jun 13, 2023
Dear Chrystal G. Thank you so much for taking the time to review our hotel and let others know that you enjoyed your stay. We look forward to welcoming our Ironman guests into the hotel - it's fun for all of us. So happy to know that all was enjoyable with your stay and we hope to see you again very soon (September?)... Best regards, Michelle
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we asked to have our room cleaned, staff rudely said that we had to call the next day after verifying that we were staying for 3 nights (the minimum to have a cleaning, apparently, despite the 100% satisfaction guarantee). When we called the next morning, we were told that they would not clean our room. They did manage to supply one roll of toilet paper.
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Review collected in partnership with Hilton Garden Inn
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Anderson, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Nov 23, 2022
Dear Guest, Thank you for sharing your comments about your recent stay. Please accept our apologies for the way the stayover service was communicated. We have shared these with our team to enable us to better take care of the needs during their stay. Unfortunately, due to the fact that our housekeeping team is now all contract labor, a 24-hour notice is necessary to ensure that we have the staff available to take care of all stayover requests. But our goal is that we try to accommodate every guest need. If your travels bring you back to Chattanooga, please reach out to me directly to take care of your lodging needs. At your service, Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had planned to stay at the Hampton inn & suites but their pool was closed for repairs which was a huge disappointment for us. Thankfully with help from a wonderful front desk lady, Lana, we switched to this hotel which is only a block from the other one. Although very busy, Lana helped us with the rate, and got us the same type room we had at Hampton. The pool at the Garden Inn is smaller, but had a hot tub which was great. Just like everywhere else, they are struggling to hire enough employees with business picking up, but every worker we saw was friendly and helpful in spite of being extra busy. Courtney at the front desk was very helpful in helping us arrange the pick up of our rented mobility scooter. Location is great for Aquarium, restaurants and shops. We would stay again
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandi Paris, Revenue Management at Hilton Garden Inn Chattanooga Downtown
Responded Jun 10, 2021
Dear philllipp753, Thank you for sharing your review of the Hilton Garden Inn Chattanooga Downtown. We are pleased to read that Lana was so accomodating to you and that you enjoyed your stay with us. We would love to have you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband, 2 teenagers, and I spent thanksgiving in Chattanooga and I am so happy I chose this hotel for our stay! Chris is a delightful friendly helpful person at the front desk. Courtney is personable and talkative, and helped us to feel right at home. Andy is a fun friendly bar tender and the prices at the bar are very reasonable. The atmosphere is comfortable and relaxed. The breakfast was really perfect- my teenagers could order French toast and waffles; my husband and I could get omelettes made to order. We used the workout room and the valet parking was on point. We are going to stay at the Hilton Garden Inn every time we come to Chattanooga. I highly recommend it!
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Anderson, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Jan 6, 2022
Dear Guest, So glad you enjoyed your time at the property & that the team ensured you had a memorable stay--we look forward to seeing you on your next visit to Chattanooga! Happy New Year!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff was extremely courteous and made sure everything was top notch. Our room was not quite ready when we arrived, but the staff made every effort to accommodate this as soon as possible. The room was extremely clean and the breakfast was very good. We chose this hotel because of its proximity to the aquarium and restaurants and it certainly did not disappoint.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Feb 19, 2020
Dear Guest, Thank you for your comments regarding your recent stay. So glad to know that you enjoyed your time at the property and the staff and room met your expectations. We look forward to seeing you on your next visit to Chattanooga! -Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we travel the hot tub is a valuable experience for us. The hot tub in the pool area is extremely small fits like 4 people. Also the hot tub on the particular evening wasnt working properly it was Luke warm at best. We reported the problem, someone came and looked at it and didn't resolve the issue.
The hotel was ok, nice rooms, staff was a bitq snobby, and I'd probably try a different hotel the next time we go thru Chattanooga.
The hotel was ok, nice rooms, staff was a bitq snobby, and I'd probably try a different hotel the next time we go thru Chattanooga.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Jan 8, 2020
Dear Guest, Thank you for sharing your comments regarding your recent stay. Regarding the situation that occurred with the hot tub; unfortunately, there was a mechanical issue with the pump and due to it being a holiday weekend we incurred difficulty in securing a repair service. Please know that the issue was addressed the following Monday. If your travels bring you back to the Chattanooga area, please reach out to me directly to assist with your lodging needs. At your service, Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Parking is free in the lot across the side street. Very short walk, maybe 50 - 60 yards.
Hi yes there is a heated swimming pool with a jacuzzi section as well
Breakfast is not complimentary at the property. We do offer a full southern style buffet, with made to order omelets, pancakes, eggs any style, etc., at the cost of $10.95/adult, $6.95/children ages $6.95, children under the age of 6 are complimentary.
The Children's Discovery Museum, TN Aquarium, IMAX Theater, High Point Climbing, Regal Theaters are located within 1 block of the hotel. There is an electric shuttle, complimentary, that runs every 15-20 minutes that will take passengers across the river to "North Shore" and various points throughout the city. The shuttle does not run to Lookout Mountain Attractions.
Parking fee is $8/per night.
"It’s a downtown hotel so of course you have to pay to park. Parking was $18 a day during my stay. Breakfast is not free."Read full review
"Parking is a bit challenging as they share a lot during the day, but we were able to park when we arrived and walk everywhere."Read full review
"It was an INCREDIBLE weekend. Staff was AWESOME, always at our beck and call. Top Notch service, comparable to none."Read full review
"Definitely catch the free shuttle to take a little tour of downtown. Easy walk to several restaurants."Read full review
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PRICE RANGE
C$196 - C$305 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn chattanooga downtown hotel chattanooga, chattanooga hilton garden inn, hilton chattanooga
LOCATION
United StatesTennesseeChattanooga
NUMBER OF ROOMS
94
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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