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C$162
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C$162
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Tamye
Clearwater, Florida

Chattanooga Treasure

Reviewed Sep 16, 2023via mobile
This hotel and staff are AMAZING! Everyone from the front desk (Christina, Courtney, Brenden, Malek & Chris) gave us nothing but exceptional service from the minute we walked in! Our family reunion large group couldn’t have asked for a better place to host this year!

As a travel agent who travels 100% for work I can confidently say that you can’t go wrong here! I will definitely recommend this hotel to my clients and will put this in our rotation of locations for years to come!

Deanna at the bar, the chef and servers at breakfast were attentive, kind and hospitable!

Congrats on cultivating the best staff that truly care about the guests experience! Top notch all the way!
Date of stay: September 2023
Room Tip: Bring walking shoes!
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review
Responded Oct 21, 2023
Dear Wanderer,

Thank you so much for choosing and writing such kind words regarding our team. They are all truly hospitality professionals who enjoy their jobs. We are serious about service and so happy you not only enjoyed your stay but took the time to write about us. For that, we are grateful.

We hope to see you again very soon!

Michelle
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,181)
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Reviewed September 6, 2023

Our first time to Chattanooga was OUTSTANDING !! Every single person that worked there was extremely pleasant, helpful and polite. This includes everyone from Maintenance, Food staff, Cleaning staff and of course the Front desk ladies !!! The hotel, rooms, and grounds were in tip top shape !! Couldn't have asked for a better place to stay. Easy walk to several different restaurants and activities. The city itself was beautiful, clean and very inviting. We are DEFINITELY going back.

Room tip: Definitely catch the free shuttle to take a little tour of downtown. Easy walk to several restaurants.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kay L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded October 21, 2023

Good day Klaugerman party,

We appreciate the kind words spoken about our team and accommodations. We are intent on spreading the light and warmth of hospitality and it sounds like we accomplished that with your stay. We are proud of our team. We hope to see you again very soon.

Best,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 1, 2023

Easy access to all downtown activities either walking or using the free electric shuttle. All the staff were helpful and friendly and having a bar and ability to eat breakfast and dinner on site was appreciated. Room was clean and beds comfortable. Would definitely return to this hotel in Chattanooga

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank SussextoUSA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded October 21, 2023

Dear Sussexto,

Thank you for taking the time to write about us. We appreciate your kind words very much. It's warms our hearts to know that you enjoyed your stay, our accommodations, and our staff. We hope to see you again very soon.

Best,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 14, 2023

We had a wonderful experience at this hotel. The room was very clean and comfortable, and the hotel is conveniently located to restaurants and attractions. The best part, though, was the staff. Everyone was so nice and extremely helpful! THIS is where you need to stay in Chattanooga!

Room tip: A better explanation about parking would be helpful.
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Marlene N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded October 21, 2023

Dear Marlenen,

Thank you so much for writing these kind words. We very much appreciate when our guests take the time to write about us and share feedback about the hotel. This really helps others know what we are all about. We hope to see you again very soon.

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 7, 2023

This is one of the best hotels I’ve ever stayed in and being a Diamond Member I have had my share. I would rate this in the top 3. Especially the customer service and how clean the hotel was. The breakfast staff were also welcoming and amazing.

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank stacy20232023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded October 21, 2023

Dear Stacy,

Thank you for taking the time to review the hotel. We appreciate the kind words and helping us spread the light and warmth of hospitality that Hilton is known for. We look forward to seeing you again soon.

Best,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 30, 2023 via mobile

I had an unforgettable experience at the Hilton Garden Inn next to the Creative Discovery Museum in downtown Chattanooga TN! This property exceeded all expectations, offering easy access to a plethora of family activities, including museums and the aquarium, making it the ideal location for an exciting family getaway.

What truly set this hotel apart was the wide variety of cultural events and excellent dining opportunities available nearby. From exploring the local arts scene to savoring delicious cuisines, our stay was filled with memorable experiences.

The exceptional staff members: Brenden, Emily, and Chris, treated us like family throughout our two-night, three-day stay. Their genuine southern hospitality was heartwarming, making us feel welcomed and valued.

The hotel itself was beautiful, with inviting and relaxing rooms that provided the perfect sanctuary after a day of exploration. The super fast internet made our access to our many devices very much attainable and convenient.

The dining area was equally impressive, and the made-to-order breakfast was simply delightful, served with pride and smiles from the staff.

Any concerns or requests we had were quickly addressed by this amazing team of outstanding professionals.

Without a doubt, I wholeheartedly recommend this 5-star hotel to all travelers, especially those with kids. It's a convenient, inviting, and thoroughly enjoyable experience that will leave you with cherished memories for years to come. ⭐️⭐️⭐️⭐️⭐️

Room tip: Avoid rooms below top floor to eliminate noisy guests overhead. Get a good parking space as early as possible due to limited capacity ($12)
Date of stay: July 2023
Trip type: Travelled with family
Thank A2coolcity
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Malone, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this reviewResponded August 7, 2023

Dear Coolcity,

Thank you so much for taking the time to review the hotel, our accommodations, and most importantly the team. We appreciate the kudos and letting other travelers know how you enjoyed your stay. That means so much to us! We hope to see you again in the very near future.

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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