Hilton Garden Inn Chattanooga Downtown
311 Chestnut Street, Chattanooga, TN 37402
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Dining (29)
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About
4.0
#19 of 94 hotels in ChattanoogaLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hilton Garden Inn Chattanooga Downtown is conveniently located in the heart of downtown Chattanooga TN near the Creative Discovery Museum, the Tennessee Aquarium, AT&T Ballpark. The hotel is close to Unum, Erlanger Hospital, BlueCross BlueShield, Cigna, TVA and Volkswagen. Several well-known restaurants and the Tivoli Theater are also within four blocks of our hotel. There's easy access by foot to the free electric shuttle and Bike Chattanooga's bicycle rentals along with HighPoint Climbing Gym. Bright, spacious guest rooms and suites with modern amenities and complimentary WiFi await you at the Hilton Garden Inn Chattanooga Downtown TN. Wind down in the heated indoor pool with whirlpool spa and fully-equipped fitness center. Seasons, our onsite restaurant, serves a cooked-to-order breakfast and dinner featuring chef-inspired dishes which are also available for Room Service.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Tennis court
Patio
Kids stay free
Paid private parking on-site
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Snack bar
Wine / champagne
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish
Location
311 Chestnut Street, Chattanooga, TN 37402
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
Lovell Field
10.1 km•
See all flights
Rental Cars
43 Restaurants
within 0.5 kilometers
Reviews
4.0
1,181 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hilton Garden Inn Chattanooga Downtown earns rave reviews for its central location, surrounded by downtown attractions and a variety of dining choices. Travelers frequently commend the staff's exceptional service and highlight the hotel's cleanliness, with special mentions of the well-maintained rooms and facilities.
While the modern and comfortable rooms are popular among guests, opinions on value are mixed; some appreciate the affordable breakfast buffet, yet others are taken aback by the parking fees and lack of complimentary breakfast options.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Mixed
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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Detailed Reviews
This hotel is a dump. The room was dirty and grungy, the floor hadn’t been mopped since the last guests, there were moldy corners in the bathroom, the bathroom floor was spongy with obvious water damage, the pullout couch bed dropped tons of crumbs and crud on the floor, and whoever painted it last was obviously high. Not just one person/groups’ fault, either. There were obvious failings on the parts of construction, maintenance, and housekeeping.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Anderson, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Oct 23, 2020
Dear Guest, Thank you for your comments regarding your recent stay. Unfortunately, due to the fact that we cannot identify your stay by name or room number, please contact me directly to discuss the condition of your room. Our goal, as with every guest, is to ensure that the room is at the highest level of cleanliness and guest service. Thanks! -Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff here would give Disney a run for their money. If you’re not cheered up by the fellow who oversees breakfast then you can’t be cheered up. Hotel is steps away from the aquarium, the art district, and the river walk. Everyone was courteous, incredibly patient, and helpful. Room was clean and spacious and the bed was comfortable. The shower head could have been more generous with water pressure, but that’s the only negative in an otherwise delightful stay.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandi Paris, Revenue Management at Hilton Garden Inn Chattanooga Downtown
Responded Jul 12, 2021
Dear Davidfromttown, Thank you so much for the great compliment of our team--they are true assets to our hotel. We will pass along the praise. We love to read that you enjoyed your guest room, amenities and convenient location. We hope to see you back again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Very comfortable stay in an excellent location. Very pet friendly...every time we passed the front desk someone there wanted to pet our dog. There are grassy areas at both the front and the back of the hotel for your dog to take care of business. Our elderly dog often needs to get up in the middle of the night, and I felt very safe walking him at the front of the hotel even at those hours.
This hotel is within walking distance of the aquarium, the baseball stadium, and many downtown restaurants. Despite its downtown location, our room was quiet.
The beds were comfortable, there was adequate storage space for our stuff, and enough charging stations for our devices.
This hotel is within walking distance of the aquarium, the baseball stadium, and many downtown restaurants. Despite its downtown location, our room was quiet.
The beds were comfortable, there was adequate storage space for our stuff, and enough charging stations for our devices.
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Date of stay: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Malone, Owner at Hilton Garden Inn Chattanooga Downtown
Responded 4 weeks ago
We thoroughly enjoy getting to meet the furry four-legged companions of our guests, so we take every opportunity to greet them and spoil them, haha! We thoroughly enjoyed having you, and look forward to seeing you again :) Please be safe on your travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk and the restaurant staff are top notch. Felt very welcome from the time I arrived. Waitress and the Chef both went out of their way to make me feel at home and had everything I needed and that I was happy with my food. Perfect job on the quality of the food Chef!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LaurenOConnor21, Manager at Hilton Garden Inn Chattanooga Downtown
Responded Feb 15, 2020
Dear Guest, We are so glad you enjoyed your stay and food while staying with us! We love hearing stories from guests about their stay! We hope to see you again during your next trip to Chattanooga! Thank you, Lauren
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This HGI is close to everything for tourist visiting Chattanooga. Walk to the Aquariums, Discovery Museum, Puckett’s, Hennan’s and I Max theater. Friendly staff, clean rooms, good enough breakfast given Covid rules, prompt valet. Oddly we watched loud racing cars on the downtown street at night but other than that, the location and hotel were great
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff were great and very helpful. Hotel room though could have been cleaned better. Crumbs in parts or the room were at edges of floor. Previous occupants ice cream was in fridge. Parts of the non carpeted floor was a little sticky. The pillows were very flat and beds not very comfortable. The property needs a little TLC. Paint was pealing off some doors to rooms for example. We felt safe though at the hotel.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Anderson, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Apr 12, 2021
Dear Guest, Thank you for comments regarding your recent stay. Please know that we take your comments very seriously and will work diligently with our housekeeping team to ensure that details are addressed. Also, please know that there are plans for a room renovation to occur during the 4th quarter of this year--hopefully, on your next visit you will enjoy the new surroundings. Enjoy your day! --Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is within a couple blocks to walk to many of the downtown restaurants and attractions. It appeared older, but seemed to be well maintained. Our room was clean and comfortable and had standard amenities including a large flat TV, microwave and mini-fridge. Our room had a very nice balcony which we enjoyed sitting and watching the activity on the streets below. They have an indoor pool and fitness room. The breakfast was a very good buffet and also included made to order eggs, pancakes and French toast. Valet parking was $18.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is clean and in a nice location for the Discovery Center, Climbing wall facility, and the Aquarium, with a nice lobby and a small indoor heated pool. Parking is $18 and across the street. Now for the issues, the electronic key card (using cell phone) did NOT work, it took 3 trips to the desk for them to finally give me a key card even though maintenance was going to replace the batteries in the door lock, which never happened 2 other rooms had the same issue. There is a severe lack of water pressure and hot water on the 4th floor almost to where I wanted to demand another room. The desk clerk seemed frazzled and out of her element.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Anderson, General Manager at Hilton Garden Inn Chattanooga Downtown
Responded Nov 23, 2022
Dear Guest, Thank you for your comments regarding your recent stay. Please accept our apologies regarding not meeting your expectations during time on our property. We have been experiencing some issues with the hot water and water pressure since the completion of our recent renovation on some floors. Please know that this have been addressed and should not affect any upcoming stays. And there has been some technical issues with the communication between the reservation system and guest digital key request. This has been addressed also and should not be a challenge in the future. If your travels bring you back to the Chattanooga area, please reach out to me directly. Enjoy your Thanksgiving Holiday! -Andrea
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hilton Garden Inn Chattanooga is a very nice hotel and it is very conveniently located near many attractions. It is Walking distance to the aquarium, the IMAX theater, and many restaurants. It’s a short drive to area attractions. The staff are very friendly, the rooms are clean, and the private balcony provides a great view of Lookout Mountain.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandi Paris, Revenue Management at Hilton Garden Inn Chattanooga Downtown
Responded Jul 12, 2021
Dear Street201, Thank you for sharing your kind review. We are happy to read that you enjoyed our convenient location and friendly team. We hope you will stay with us again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brittany was at the front desk and she was very welcoming. She checked me in very quickly and off to my room, with two bottles of water in hand.
Unfortunately the room overlooked the air conditioning units. That wasn't a problem, but they were very noisy. After a bit I realized the loudness was not going to be conducive to a good night's sleep.
I went back down to ask Brittany about the noise and she immediately offered to change rooms for me. And, just across the hall so it was easy to move all my stuff. She did it with grace, charm, and a smile.
The new room had a tub instead of a shower, like the other room. I was actually hoping to be able to soak in a tub, so moving was a good choice.
The room was very comfortable. To me the important part is the bed. It was so comfy and one of the best night's sleep I had.
I got in a bit later than I had hoped, so I was not able to go out and explore, or eat. Instead I ate at the hotel restaurant. Sometimes hotel restaurants can be good, others not so good. I wanted something simple. I had heavy meals and I wasnted something just tasty without all the spicy. I ordered the spinach salad and added the salmon. It was perfect! Not too much seasoning, just right. I'd actually say I enjoyed ths meal the best of my trip. Angela served me, and she was very sweet. You could tell she enjoyed taking care of people by the way she served me, and the conversations I overheard with other customers.
If I ever come to Chattagnooga again, which I hope I do so I can see what I did not get to see this time, I definitely would stay here.
Unfortunately the room overlooked the air conditioning units. That wasn't a problem, but they were very noisy. After a bit I realized the loudness was not going to be conducive to a good night's sleep.
I went back down to ask Brittany about the noise and she immediately offered to change rooms for me. And, just across the hall so it was easy to move all my stuff. She did it with grace, charm, and a smile.
The new room had a tub instead of a shower, like the other room. I was actually hoping to be able to soak in a tub, so moving was a good choice.
The room was very comfortable. To me the important part is the bed. It was so comfy and one of the best night's sleep I had.
I got in a bit later than I had hoped, so I was not able to go out and explore, or eat. Instead I ate at the hotel restaurant. Sometimes hotel restaurants can be good, others not so good. I wanted something simple. I had heavy meals and I wasnted something just tasty without all the spicy. I ordered the spinach salad and added the salmon. It was perfect! Not too much seasoning, just right. I'd actually say I enjoyed ths meal the best of my trip. Angela served me, and she was very sweet. You could tell she enjoyed taking care of people by the way she served me, and the conversations I overheard with other customers.
If I ever come to Chattagnooga again, which I hope I do so I can see what I did not get to see this time, I definitely would stay here.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parking is free in the lot across the side street. Very short walk, maybe 50 - 60 yards.
Hi yes there is a heated swimming pool with a jacuzzi section as well
Breakfast is not complimentary at the property. We do offer a full southern style buffet, with made to order omelets, pancakes, eggs any style, etc., at the cost of $10.95/adult, $6.95/children ages $6.95, children under the age of 6 are complimentary.
The Children's Discovery Museum, TN Aquarium, IMAX Theater, High Point Climbing, Regal Theaters are located within 1 block of the hotel. There is an electric shuttle, complimentary, that runs every 15-20 minutes that will take passengers across the river to "North Shore" and various points throughout the city. The shuttle does not run to Lookout Mountain Attractions.
Parking fee is $8/per night.
"It’s a downtown hotel so of course you have to pay to park. Parking was $18 a day during my stay. Breakfast is not free."Read full review
"Parking is a bit challenging as they share a lot during the day, but we were able to park when we arrived and walk everywhere."Read full review
"It was an INCREDIBLE weekend. Staff was AWESOME, always at our beck and call. Top Notch service, comparable to none."Read full review
"Definitely catch the free shuttle to take a little tour of downtown. Easy walk to several restaurants."Read full review
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PRICE RANGE
C$196 - C$305 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn chattanooga downtown hotel chattanooga, chattanooga hilton garden inn, hilton chattanooga
LOCATION
United StatesTennesseeChattanooga
NUMBER OF ROOMS
94
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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