The staff and location was great but the room was not. It was nice and clean, so no problem there.
The problem was that the AC was SO loud and the pillows were so flat. Not only could you not get comfortable but each time you might, the AC would kick on and you were awake again. We were scheduled to stay two nights, but we left at 2am the second night and ditched some of our trip and just drove home in the dark. It was bad enough that our kid was fine missing out on our cave adventure that morning.
It was a beautiful hotel but this experience will keep us from ever staying there again.