Eaton HK

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Room & Suite (437)
Eaton HK
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About

4.5
#107 of 604 hotels in Hong Kong
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Jordan along the vibrant Nathan Road, a few minutes’ walk from Jordan MTR Station, Eaton HK features a newly designed lobby and guest rooms, rooftop swimming pool and yoga studio, gym and juice bar, co working club, large event spaces, screening room, art gallery, radio station, and a host of restaurants and bars including a Michelin-starred Cantonese restaurant, an all-day dining floor, an open terrace cocktail bar, and a signature Food Hall. The hotel design references the romantic appeal and spiritual yearning of Wong Kar-wai’s arthouse films of the 1990s. More than a hotel, Eaton HK is an incubator for arts and culture, a beacon for sustainability, a hub for impact initiatives, and a local connection to a global media platform. Eaton HK is the physical arm of Eaton Workshop, a global mission-driven hospitality built to uplift the human spirit as we collectively pursue a better world for people and planet. With distinct parts—Hotel, House, Media, Wellness, and Impact—Eaton is not only a place for travellers to lay their heads, it’s also a place to experience belonging, creativity, and community.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Evening entertainment
Patio
Babysitting
Paid private parking on-site
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Pool / beach towels
Swimming pool toys
Rooftop pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Rooftop bar
Walking tours
Nightclub / DJ
Books, DVDs, music for children
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Pushchairs
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Classic
Languages Spoken
English, Chinese
Hotel links
Special Price:The earlier you book, the more you'll save! 提前預訂,尊享早鳥優惠!

Location

380 Nathan Road, Jordan, Kowloon, Hong Kong China
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Hong Kong Intl Airport
25.9 km
See all flights
Shenzhen Airport
52.1 km
See all flights
Jordan
6 minMass Transit Railway (MTR)
4.5
1,918 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Eaton HK stands out for its prime location, close to MTR stations and local attractions, which guests have found to be incredibly convenient. Its amenities receive compliments for food quality and staff friendliness; however, some guests point out room maintenance could be improved. While the rooms are noted to be compact, the hotel's cleanliness and eco-friendly initiatives are well-regarded, with a trendy yet nostalgic atmosphere that many find welcoming. The service is generally seen as attentive, though a few have experienced inconsistencies. Opinions on value are mixed, with some concerns over policies and charges.
Location
Convenient
Atmosphere
Welcoming
Rooms
Cramped
Value
Reasonable
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory

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Detailed Reviews
qcmadness wrote a review Apr 2021
Hong Kong, China
The stay is comfortable with two meals (dinner buffet and breakfast buffet) included. It would be better to provide other choices of pillows. A little bit annoyed as the waiting time for check-in was more than 30 minutes.
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Review collected in partnership with this hotel
Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , 業者 at Eaton HK
Responded Apr 15, 2021
Dear qcmadness, We appreciate you sharing your candid feedback with us. We are happy that you enjoyed our buffet at The Astor. For the pillow choice, please feel free to contact our Guest Services that we provided few options to guest. Sorry to read that your experience with the check-in time was not the best it could've been. To avoid the long quene time at official check-in time, we would like to suggest you to join our “5 in 5 out” room package. You can check-in at 5pm and stay 24 hours with us! Hope to see you again in the near future and allow us to provide a perfect staying experience for you. Suki@Eaton HK
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Nathanael L wrote a review Nov 2020
Hong Kong, China
Thank you for giving me a wonderful experience in your hotel. The kindness and response from your receptionists were high appreciated, especially when handling the check-in arrangement. The service from most of the staff in the restaurant where I had buffet in the evening was very impressive and efficient. In general, the package your hotel offered, including the food and hospitality, was very attractive and deserved its respectful value and a compliment from the guest.
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Review collected in partnership with this hotel
Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Calvin Chung, Marketing at Eaton HK
Responded Nov 29, 2020
Dear nathanaelling, You are very welcome and it is our mission to provide all guests and all visitors with the most comforting experiences. It is kind of you to acknowledge our team's effort. Besides a great experience with our checking-in arrangement, I am glad to know you enjoy our buffet as well. Above all, I encourage you to return and experience our wellness area situated on the 21F rooftop of our hotel. It includes a 24 hours operating gym room and an outdoor temperature controlled swimming pool. Best, Calvin@EatonHK
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Alex S wrote a review Mar 2020
Hong Kong, China
From the moment you step into the Eaton HK, you feel this is different than anything else in Kowloon. The hotel perfectly mixes clean and modern design with a touch of playfulness (life-size alpaca statues in the entrance) and the result is a guest experience that is second to none.

I have been coming to HK for a number of years, so am well aware that hotel rooms in the city are never as big as we are used to in North America, but Eaton's rooms are very well designed, and I never felt cramped.

Besides the room, the food, drink and art exhibitions make this the only hotel I will recommend to travellers to HK from now on. Pro-tip: Head down to the ground floor bar "Flower Years" to try a large selection of local HK craft beers!
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sharon_eatonhk, Marketing Officer at Eaton HK
Responded Mar 18, 2020
Thank you for taking the time to share your experience with us. We're happy to read that you enjoyed our hotel’s location, food & beverage outlets, services and amenities. Hope to see you again soon.
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Tim_Fong wrote a review Nov 2020
Hong Kong
Nice staff, smooth check-in, caring attitude.

Stayed here to celebrate my wife's birthday and the hotel was kind enough to provide a free birthday cake delivered to our room at designated time.

We got the staycation package with buffet dinner and breakfast.

Dinner Buffet was good with good seafood and broad variety, and nice ice-cream, with one drink included.

Breakfast Buffet was also sufficient.

Room is nice even though not of big size, and reasonably clean and tidy. The only downside was that the air conditioning was too cold even after switching off in room a/c. The technician helped to check and fix, but still not 100% fixed the issue. Yet it was a big problem given the nice bed and warm duvet.

Location-wise is nice for exploring the old Kowloon area of Yau Ma Tei , within walking distance to the fruit wholesale market, the special Broadway Cinematheque and a street full of kitchenware.
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Review collected in partnership with this hotel
Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Calvin Chung, Marketing at Eaton HK
Responded Nov 16, 2020
Dear Tim_Fong, Thank you for your five star review and for lighting up our day. We are glad to hear that you enjoyed your staycation experience, we too are found of our professional team, award winning Astor buffet and superior geographical location. Regarding your comment for the room facilities, we have already notified relevant department for immediate improvement. Hopefully when we see you again, you shall enjoy a perfect staying experience. Carlo @EatonHK
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liamwashington wrote a review Sep 2022
Hong Kong, China
I booked a stay in Eaton HK right after finishing mandatory quarantine. As such, I cannot properly comment on the restaurant dine-in experience or cultural events I could not attend.

What I can say is that Eaton HK was fabulous in other respects. Customer service was very helpful at the front desk. Employees frequently offered help and I received help carrying my luggage and loading it into the taxi when I left. Housekeeping services were prompt and flexible based on my unique needs as well.

The room was clean and well-maintained with all amenities working well, with more than enough room for one person. Overall, it met my expectations. There really was nothing more I could ask for in a hotel stay.
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Review collected in partnership with this hotel
Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eaton HK Management, General Manager at Eaton HK
Responded Sep 6, 2022
Dear liamwashington, Thank you so much for your kind words and your stellar review! So great to hear we managed to give you a special welcome during your stay and that you had an excellent experience. Pity you couldn't experience our art/culture events or our restaurants. We've got a lot of upcoming events in September and October—feel free to check out our event calendar on our website, or follow @eaton.hk on Instagram to stay posted! Would love to have you join! We hope to see you again at Eaton HK, whether it's for a stay, a drink at our rooftop bar Terrible Baby, a buffet at The Astor, or a Cantonese meal at Michelin-starred Yat Tung Heen. Have a lovely day! Kind regards, Harvey Thompson General Manager
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f1gav6v5310g0cb72020 wrote a review May 2020
Due to covid-19, swimming pools and gym room is closed, cannot give any comments. Water pot placed concealed. I think the mattress is soft. Television some channels cannot see, only the volume. The bedside lamps can be turned to be dimmer.
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Review collected in partnership with this hotel
Date of stay: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dirk_EatonHK, Managing Director at Eaton HK
Responded Jun 21, 2020
Dear f1gav6v5310g0cb72020 Thank you very much for your 4 star review and for your comments and suggestions. I am glad to say that restrictions on the Pool in relation to Covid 19 have been lifted and it is once again open. We will look into the TV channels and mattress issue immediately. Thank you again for staying with us and we all hope to see you back soon.
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Alina.L wrote a review Aug 2020
Hong Kong, China
I booked one night to stay with my friend. When I arrived, I’m shocked. The room is super small and really has no space to move. So I went down to reception and request for a room change. The receptionist is nice and changed us to another renovated room. However, the room size is the same. I called to the reception to see if we can have a bigger room. We were looking for 2 double beds room. But, they said two beds room with larger room were full, and only got king bed room with supplement $165 net and triple beds room with extra $330 net. I also asked if they had 2 connecting room and would like to see the room first. I called at 19:10 and waited the staff to assist us till 19:40. I called again while waiting and they said the staff is coming. I wonder why the staff took such a long time to come. I am extremely disappointed with their efficiency. I wait for half an hour to see the room? It is out of my expectation. How come? I am willing to pay for room upgrade or even pay one more room to have connecting rooms. I don’t understand why they would respond so slow. I was really upset and have no choice but to depart earlier. I’m this critical time, shouldn’t they treasure the local guests and provide a better service?
All in all, the experience was very bad and I will never come back.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanne W wrote a review Oct 2020
Hong Kong, China
Was drawn by the decor of the Eaton Room and booked said room despite it being a bit pricey. Smart TV is installed for this room. Delivered all of our expectations. Appreciated the eco friendly stance which didn’t compromise stay quality at all. Breakfast was good for the price, Flower years bar in Eaton Food Hall had amazing staff and amazing happy hour (3-7pm) prices, pool (may need booking) and outdoor terrace definitely worth a visit. Gym is small-ish but well stocked with dumbbells. 10/10 would come again.
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Review collected in partnership with this hotel
Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Calvin Chung, Marketing at Eaton HK
Responded Oct 15, 2020
Dear Joannewsywy, Thank you so much for making our day by giving us a 5 star review. This means a lot to us to know you had such a wonderful time here. Great to know how much you enjoyed our Eaton room, foodhall, the terrace, and the space around the hotel. Since you had such a great time at Flower Years, I like to highlight that we recently just launched a new menu with more vegetarian selections. With options like Grilled Chicken & Wild Rice Salad and Pumpkin & Quinoa Salad. On top, we just added more local craft beers to our shelves. So we now have more than 30 kinds of craft beers for you too choose from. You may very likely to catch me there during happy hour as well which I am more than happy to recommend you with some of my personal favorites. Or simply ask our team's recommendation as my favorites are also recommended by them. Thank you once again for such kind review and comments. I hope to see you very soon! Best, Calvin@EatonHK
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hubert5002020 wrote a review Dec 2020
You may open a door inside your room and tell your neighbor keep quiet at the late night.
There are doors connecting you and the stranger next to you inside your room.
I have no idea what to do. It happens at the room no. 27/29 you may open a door to get inside the room next to you.
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Review collected in partnership with this hotel
Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Calvin Chung, Marketing at Eaton HK
Responded Dec 27, 2020
Dear Hubert5002020, Thank you for your feedback and in regards to your comment on the connecting door, we are not sure by what you mean, but if you have concern regards to your room privacy do note that others will not be able to enter with your door shut and especially locked. If you have any concerns, do feel free to reach our team for assistance. We hope to serve you soon in the near future. Thank you, Suki
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ctt0602 wrote a review Jan 2023
Given the location and history of the hotel (at an old residential area with crowded neighborhoods), it was very surprising to experience a stay at such coziness and cleanliness. Both my partner and I had quality sleep at night without interference of noise from the outside. Impressed by the reasonable price as well.
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Review collected in partnership with this hotel
Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eaton HK Management, General Manager at Eaton HK
Responded Jan 15, 2023
Dear ctt0602, Thanks a lot for taking the time to leave us a review! It is our goal to consistently provide exceptional quality and value for our community. Encouraging testimonials like yours really push us to keep going, so we thank you for that. We look forward to hosting you again for another stay! Feel free to come back and visit anytime for our F&B offerings, arts and culture events and more. Best, Harvey Thompson General Manager
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Answer from Jimmy L
hello Yasminwan, There is not necessary to book the swimming pool and it opens daily at 9:30. Yes, they have the sun bath chairs. Best, Eaton, HK
Answer from EatonHK
Hong Kong, China5 contributions
The pool is open in November and it is indeed heated. Come have a dip and take in some yoga or other wellness activities too!
Zhiwei wrote a tip Jun 2024
Singapore, Singapore9 contributions
"Lots of great food around the area, gym is smallish but adequate with a nice pool."
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Sanjay V wrote a tip Jun 2024
Mumbai, India4 contributions1 helpful vote
"The property is undergoing some repair n renovation working. So do expect some minor noise disturbance"
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Wanderer C wrote a tip Jun 2024
Hong Kong, China811 contributions59 helpful votes
"Avoid room close to the lifts, people walking around and the noise can easily heard, for sure no sound proofing."
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Holger B wrote a tip Jun 2024
Manado, Indonesia212 contributions41 helpful votes
"Don't miss the breakfast buffet!"
Read full review
Gian L wrote a tip May 2024
1 contribution
"Eaton takes good care of your pets! You won't regret bringing your pets to a staycation with you!"
Read full review
Not the right property for you?
There are more places to choose from in the Hong Kong area.
PRICE RANGE
C$125 - C$184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港逸东酒店, eaton smart hong kong hotel hong kong, eaton hong kong, eaton hotel hong kong, hong kong eaton hotel, eaton hong hotel kong
FORMERLY KNOWN AS
Eaton Smart Hong Kong
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Jordan / Yau Ma Tei
NUMBER OF ROOMS
465
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Eaton HK - UPDATED 2024 Prices, Reviews & Photos

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