We did the Lantau Island (Big Buddha + Tai O) day tour with Grace today and we would just like to commend her on professionalism and outstanding service! She’s very well-informed, good with time management, and was terrific looking after all 14 participants on the trip. 🤩 Congratulations on having such an outstanding tour guide!
We hope Memory Tours don’t blame Grace for not waiting for that Chinese female customer who was late and did not turn up at the right waiting point today. We overheard that the Chinese female customer made a complaint and it sounded very unreasonable.
Grace did the right thing because the rest of us should not be penalized by waiting for that customer as she was more than 15min late and the rest of us were on time. There is a schedule that we have to follow, and Grace had gotten in touch with all customers the night before to give very clear and explicit directions. It is that customer’s own fault. So please DO NOT penalise Grace, and take it up with the customer for her own failing instead.
Thank you.