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Wanderer C
Hong Kong, China

Don’t select hotel from the appearance

Review of Eaton HK
Reviewed Jun 2, 2024via mobile
From outside it looks like a contemporary hotel but inside is dilapidated. The room decoration is outdated with dim lights. The shower area is a dangerous zone as the flooring is not properly installed some mosaics edge is so sharp! And drain outlet is not that smooth, water leaks out to whole toilet area!
Gym room under no supervision, even there are lots of guests?
Date of stay: May 2024
Room Tip: Avoid room close to the lifts, people walking around and the noise can easily heard, for sure no...
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this review
Responded Jun 3, 2024
Dear wandererc2014,

Thank you for staying at Eaton HK and for taking the time to write us a review. We are sorry to hear that you had a negative experience during your stay. We appreciate your observations regarding the hotel and will work with our team to follow up on your feedback and ensure the relevant improvements are made.

It was a pleasure to host you and we hope we'll have a chance in the future to impress you.

Kind regards,
Harvey Thompson
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 2, 2024

I regularly go to HK and have not been too thrilled with the hotels there. expensive, small, in need of renovation. That is, until I happened upon the Eaton. Smack on Nathan Road in Kowloon, across from Temple Street Night Market and a 5 min walk from Jordan MTR. It's a concept hotel, with an art space, music, the funnily named Bad Baby (L'Enfant Terrible) Cafe, haha, and a two-story food court in the open basement. Rooms are not too big, but sufficient. Great new carpets, and a bathtub, a real luxury in HK. Add to that the rooftop pool and gym, and you have a great place. It also boasts co-working spaces, a magnificent and very affordable breakfast, and is LGBTQI+ friendly. Amenities include recyclable toothbrushes and toothpaste, a converter and mobile charging cables, the latter in the desk drawer. Additionally, the young black-t-shirted staff is available everywhere and very friendly (in HK!). Prices are well below other HK chain hotels, so all good on that front as well. Minuscule gripes: the toilet paper feels cheap, and body lotion and Q-tips would have been nice. Overall, great find, I will return!

Room tip: Don't miss the breakfast buffet!
Date of stay: June 2024
  • Trip type: Travelled on business
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Thank Holger B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this reviewResponded June 2, 2024

Dear Holger B,

Thank you for choosing Eaton HK and for taking the time to write us a review. We are very happy to hear that you enjoyed staying with us during your trip to Hong Kong and that enjoyed our art and culture offerings, our amenities and customer service—welcome to the Eaton HK community!

We appreciate your comments about the toilet paper and the in-room amenities—to cut down single-use amenities, we do not include items like cotton swabs and pads in the room. However, they can be requested simply by reaching out to our team. We thank you for understanding and for joining us in our efforts to be more eco-conscious!

It was such a pleasure to host you this time and we look forward to welcoming you back again in the future! You're always welcome at Eaton HK.

Kind regards,
Harvey Thompson
General Manager

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Reviewed May 28, 2024

Overall the hotel worth the price! 24 hours gym room and fantastic location in Kowloon. Would like to special mention the front desk staff is very helpful and considerate, especially Claudia Li who is very patient and provide very good hospitality!

Date of stay: April 2024
  • Trip type: Travelled on business
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    • Sleep Quality
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    • Service
1  Thank Icarus T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this reviewResponded May 28, 2024

Dear Icarus,

Thank you for staying at Eaton HK and for writing us a review. We are very happy to hear that you liked staying with us and that you were satisfied with our customer service, our location and our rooms! Thanks for shouting out Claudia; she will be so delighted to read your comments!

It was such a pleasure to host you and we hope we'll get another chance in the future to welcome you back again.

Kind regards,
Harvey Thompson
General Manager

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Reviewed May 27, 2024 via mobile

This is the 2nd time we booked here at Eaton Hotel, my family of 3 booked a Salon room with a king size bed, the room was very spacious and clean, wifi was fast, the room cleaner regularly cleans our room, refill our complimentary water bottles, change towels etc.. staffs also at the reception are very helpful until our check out date, their staff at the lobby who is a Nigerian help us book Uber taxi going to the airport as it was raining so hard we could not walk in the street to take a bus to the airport. Will definitely book here again in my future visit in HK.

Date of stay: May 2024
Trip type: Travelled with family
Thank Anson C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this reviewResponded May 27, 2024

Dear Anson,

Thank you so much for your 5-star review! Your review is really encouraging for our entire team, so we appreciate the time you took out of your day to write this.

We're also delighted to hear that you appreciated the convenience of our hotel location, our Salon room, our customer service! It was a pleasure to host you. We look forward to hosting you again during your next visit to Hong Kong!

Kind regards,
Harvey Thompson
General Manager

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Reviewed May 27, 2024

The hotel is well located. There are many places to eat and a subway station in the immediate vicinity. The room was clean and functionally furnished. The hotel staff were always very friendly, helpful and attentive. The breakfast buffet was very extensive, varied and of very good quality. The bar has a good and large selection of drinks. Overall it was a very nice stay, this was particularly due to the very friendly and competent hotel staff. If I come back to Hong Kong, I will choose this hotel again.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Inspire10874914633
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this reviewResponded May 27, 2024

Dear Inspire10874914633,

Thank you so much for your stellar review! Your feedback is not only valuable insight for us, but also serves as motivation for our entire team.

We're also delighted to hear that you enjoyed our excellent location, our room, our customer service, our buffet breakfast at The Astor and got to experience the cocktails at our rooftop bar Terrible Baby!

It was a pleasure to host you. We look forward to hosting you again during your next visit to Hong Kong!

Kind regards,
Harvey Thompson
General Manager

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Reviewed May 25, 2024

I stayed at the Eaton for one week in May 2024 with my dog Frankie (a great dane mix) after we just arrived from New Zealand. The hotel staff were courteous, helpful, and made us feel welcome; the rooftop bar staff especially went above and beyond for Frankie!

Hotel itself is very clean and spacious with a very comfortable bed and set in a super convenient location close to everything. I very much appreciated the fact that they didn't use plastic water bottles in the room and refilled water in glass bottles.

The rooftop bar is lovely with a wonderful vibe, great food and drinks. There's also a fantastic Michelin starred Chinese restaurant downstairs, as well as a food court with a large variety of choices.

All in all a superb stay. Highly recommend.

Date of stay: May 2024
  • Trip type: Travelled solo
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    • Cleanliness
    • Service
Thank Scenic33292493925
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this reviewResponded May 26, 2024

Dear Scenic33292493925,

Thank you so much for taking the time to leave us a five-star review! We've designed Eaton HK to be a third place outside of home and work where you feel a deep belonging—so happy to hear that you and Frankie felt warm and welcome at ours.

We're delighted to know that you enjoy our customer service, our room, and our restaurants and bar! We're also pleased to hear that you appreciated our sustainability efforts by providing water in glass bottles instead of plastic. We strive to minimize our environmental impact and promote eco-friendly practices.

It was our pleasure to host you here at Eaton HK. We hope to see you soon again!

Kind regards,
Harvey Thompson
General Manager

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