Eaton HK

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Room & Suite (437)
Eaton HK
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About

4.5
#107 of 604 hotels in Hong Kong
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Jordan along the vibrant Nathan Road, a few minutes’ walk from Jordan MTR Station, Eaton HK features a newly designed lobby and guest rooms, rooftop swimming pool and yoga studio, gym and juice bar, co working club, large event spaces, screening room, art gallery, radio station, and a host of restaurants and bars including a Michelin-starred Cantonese restaurant, an all-day dining floor, an open terrace cocktail bar, and a signature Food Hall. The hotel design references the romantic appeal and spiritual yearning of Wong Kar-wai’s arthouse films of the 1990s. More than a hotel, Eaton HK is an incubator for arts and culture, a beacon for sustainability, a hub for impact initiatives, and a local connection to a global media platform. Eaton HK is the physical arm of Eaton Workshop, a global mission-driven hospitality built to uplift the human spirit as we collectively pursue a better world for people and planet. With distinct parts—Hotel, House, Media, Wellness, and Impact—Eaton is not only a place for travellers to lay their heads, it’s also a place to experience belonging, creativity, and community.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Evening entertainment
Patio
Babysitting
Paid private parking on-site
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Pool / beach towels
Swimming pool toys
Rooftop pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Rooftop bar
Walking tours
Nightclub / DJ
Books, DVDs, music for children
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Pushchairs
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Classic
Languages Spoken
English, Chinese
Hotel links
Special Price:The earlier you book, the more you'll save! 提前預訂,尊享早鳥優惠!

Location

380 Nathan Road, Jordan, Kowloon, Hong Kong China
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Hong Kong Intl Airport
25.9 km
See all flights
Shenzhen Airport
52.1 km
See all flights
Jordan
6 minMass Transit Railway (MTR)
4.5
1,918 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Eaton HK stands out for its prime location, close to MTR stations and local attractions, which guests have found to be incredibly convenient. Its amenities receive compliments for food quality and staff friendliness; however, some guests point out room maintenance could be improved. While the rooms are noted to be compact, the hotel's cleanliness and eco-friendly initiatives are well-regarded, with a trendy yet nostalgic atmosphere that many find welcoming. The service is generally seen as attentive, though a few have experienced inconsistencies. Opinions on value are mixed, with some concerns over policies and charges.
Location
Convenient
Atmosphere
Welcoming
Rooms
Cramped
Value
Reasonable
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory

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Detailed Reviews
heidimay wrote a review Feb 2020
cumbria
Loved this hotel and its location. Room wasn't that big but perfectly adequate and clean.
We were there during the worst of the student riots and the staff were brilliant. Lots of local, useful information about what was going on and the staff down by the garage entrance were really thoughtful and caring about our well being.
The food court downstairs was fabulous. Had the buffet breakfast once. Thought that it was rather expensive but that said, the choice of food was amazing. Did not try the evening buffet as that really was expensive.
Would highly recommend this hotel.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EatonHKHotel, Guest Relations Manager at Eaton HK
Responded Feb 20, 2020
heidimay, Thank you so much for the 5 star review. Indeed our rooms at Eaton HK arent always the biggest but that is we designed them smart and filled the hotel full of other amazing things to do (and EAT!). Glad you could experience some of this and share it with all of us here. Hope we will have the chance to host you again in the near future. Regards, Marius
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Amy F wrote a review Oct 2023
Hong Kong, China
The hotel staff of Eaton were exceptionally friendly and welcoming, creating a warm and inviting atmosphere for us. We think that they offered genuine hospitality throughout our entire stay, and they are courteous and go above and beyond to make us feel comfortable and cared for. I would say the experience was far better than the service of most of the 5 star hotels in Hong Kong.

The breakfast at Astor was better than expectation. The food was of a great variety, especially for the bread , pastries, salad, chinese and western , fruits. etc. even yoghurt has 5-6 flavor to choose from. The cold pressed juice is definitely an added value service and the coffee was nice as well.

The location of the hotel is good, many local restaurants just across the streets and is close to the MTR station.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eaton HK Management, General Manager at Eaton HK
Responded Oct 11, 2023
Dear amyfA2386JE, Thank you so much for choosing to stay at Eaton HK. We are so happy to read your kind words about our customer service! I'll definitely be sharing your feedback to the rest of our team as I'm sure they'll be so happy to hear it! So glad you got to check out our breakfast buffet at The Astor and that you were satisfied with our location as well. It was such a pleasure to host you, and we certainly look forward to having you here with us again, hopefully in the near future! Have a great week. Kind regards, Harvey Thompson General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
ameywong wrote a review Mar 2020
Toronto, Canada
The room we stayed is too small. A customer service at the counter told us this is a better room, but very disappointed. Firstly, the room is too narrow and small, the TV is too close to the table and the table is too narrow and tiny. Secondly, the bathroom is good but the bathroom door is too heavy and without any lock, we expected a bath tub, but it only have a stand shower, the floor of the shower area is very slippery and have some dirts on it. It should have a shower door avoid water went out. We would like to have bath tub more than a stand shower. Also noise at night from next door is very disturbing. I hope these will change when we come again next time.
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Review collected in partnership with this hotel
Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EatonHKHotel, Guest Relations Manager at Eaton HK
Responded Mar 15, 2020
ameywong, Thank you for taking the time to share such a comprehensive review of your time with us. Your feedback on the room facilities has been passed on to management. We will review and improve so that the next time you stay with us your experience can truly be a 5 out of 5. Thank you
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Steve R wrote a review Mar 2024
Bolton, United Kingdom
Arrival was easy as it's a central location. Check-in was swift although the desk clerk mumbled and was difficult to understand. I found the room to be smart although quite small, compact would be the kindest phrase. My room was heavily overlooked by other buildings so I had to keep the window shutters closed throughout my five day stay. Beds are firm and comfortable and allow a good night's sleep. Showers are not that powerful and had to be on full temp to be acceptable.
Breakfast was not included but a hearty breakfast is available opposite the hotel at HK Chandon at a reasonable price.
Daytime at the Eaton is a very different story. I made it known that I didn't want room service as I was tired and had been ill, needing the extra sleep. I was still woken by persistent knocking at my door for a total of four times through the morning, with the room attendant not seeming to accept my explanation that I did not want my bed making up. Later in the day there was random music piped directly into the room that couldn't be turned off from the room. Throughout the day there was a lot of persistent corridor noise. The Eaton also allows pets and barking dogs were a regular feature during my stay. Overall I am flabbergasted that this is a 4 star hotel. I would struggle to justify 3 stars. Management really need to get their act together and focus on the customer experience. I cannot recommend that you stay here until they do that and would not stay here again myself.
Comedy night was a fiasco. The hotel tv info system said that it starts at 9pm when it started much earlier. There was no mention of ticket price, although it was HK$200. No comedian names were mentioned so we had to trust blindly that it would be okay. In the end there were just 13 people that attended and it was a dissaster.
The hotel bar is called Terrible Baby and they made a Terrible job of the comedy night and that's no joke. In the bar itself everybody sat in their outdoor jackets because it was so cold. I witnessed staff leaving the toilet without washing their hands which is gross. At 10:30 the volume gets turned up to Night Club volume, you can't hear any conversation from that point on. Staff sometimes do and sometimes don't wear face masks. Staff that forget drinks orders and just walk away. Budvar lager was flat and they didn't realise that that was a problem and carried on serving it to people that didn't know any better. There was a smell of raw sewage from the vanity sink. Overall I would recommend that you stay elsewhere.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eaton HK Management, General Manager at Eaton HK
Responded May 9, 2024
Dear Steve R, Thank you for choosing Eaton HK and for leaving us a review. We're sorry to hear that your stay with us was not ideal. We would like to open a case and get a better understanding of the details of your experience. If you could get in touch with our AM team at amhk@eatonworkshop.com, that would be very helpful to our review. Kind regards, Ivan Cheung Director of Rooms
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Karis wrote a review Dec 2021
Birmingham, United Kingdom
Had a trip in December. And you could barely imagine how old the hotel is. We booked a king size room. Checking in at 1600 which just only 1 hour after the official check in time, the front desk replied us that the upper floor is full and offered us a lower floor room which has zero privacy. We are so close to the open area pub that we can say hello to the patron downstairs.
The lift is unbelievably outside the main building and beside a shady car park.
The fridge is out of order and bad odor is smelled when open.
That’s unacceptable for a 4star hotel situating in the busy Nathan road.
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eaton Team, Marketing at Eaton HK
Responded Dec 5, 2021
Hello Hoi Yee Karis L, Thank you for sharing your candid feedback with us. We're very sorry to hear that your experience wasn't ideal. We've passed your feedback to our team for their immediate review. We hope that if you should visit us again, you would notice the improvement.
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Yannes51 wrote a review May 2021
Rare local yellow hotel but I am afraid that I will not recommend to friends because of the room arrangement and staffs' attitude.

The front desk staff should tell us clearly that there was no vacancy of the room that I booked during check-in.
The air-conditioner did not work at night. The staff only arranged a technical staff to fix it and had to stop electricity in 10 minutes! It is impossible to let the customers stay in a room without light and air-con!
However, there was no one assist us or even concern our situation. We had to go down and tell the front desk staff. And it took around 10 minutes to change another room.

Very bad experience. I sincerely to suggest that Eaton HK could focus on guest service training.
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Review collected in partnership with this hotel
Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , 業者 at Eaton HK
Responded Jun 8, 2021
Dear marcusts0 We appreciate you sharing such candid feedback with us and do sincerely regret that I am sorry we failed to make your time with us more enjoyable. We've been over your case directly with our front office team and will amend our procedures in the hope that should you stay with us again that you'd notice immediate improvement. Again, we regret that we weren't the best truly in this instance but do hope you'd give us a shot to do right by you in the future. Please do reach out to us if there is anything else further you wish to share. Thank you so much. Suki@Eaton HK
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MyTammy wrote a review Aug 2020
Hong Kong, China
Great hotel with helpful staff and excellent on caring the community. The view from my room window is nice. The style of my room (cabin) made me feel relaxing and eco-friendly.
The staff are energetic and enthusiastic!
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Review collected in partnership with this hotel
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Calvin Chung, Marketing at Eaton HK
Responded Aug 26, 2020
Dear MyTammy, Thank you very much for the 5 star review and your kind feedback. Glad to hear that you enjoyed your stay at our Cabin room and appreciate our eco-friendly touch around. We appreciate the love and look forward to hosting you again soon. Best Regards, Calvin@EatonHK
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noelodin wrote a review Oct 2021
Hong Kong, China
I was impressed with helpful staff in Eaton and treated with great hospitality during my wedding banquet and stay. A wide variety of cuisines you may even feel dazzled to pick are available in the basement food hall. Please be reminded to make reservations if you want to dine in the renowned Chinese restaurant - Yat Tung Heen - which I unfortunately didn't make it this time!
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Review collected in partnership with this hotel
Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eaton Team, Marketing at Eaton HK
Responded Oct 5, 2021
Dear noelodin, Congratulations and thank you for choosing to held your wedding here at Eaton Hk. It is our honour to host you and to be alongside with you on such a special day. In deed our Michelin star restaurant Yat Tun Heen does get full quite often which we suggest you to book ahead of time. I also suggest you to book in advance and try our award-winning buffet at The Astor. Hope we will have the chance to host you again in the near future. Thank you again for choosing to stay with us and we wish you all the best in the future!
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Judy N wrote a review Jun 2021
Hong Kong, China
The room is really clean, hair free and dust free, especially the bathroom!

Cleaners is helpful to provide me assistance when i called them randomly in the corridor

Like the flamingo buoys at swimming pool! but the pool is a bit small for more than 6ppl .

Yat tung heen dim sum cannot be missed.

Thank you and will consider to stay once more .
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Review collected in partnership with this hotel
Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , 業者 at Eaton HK
Responded Jun 27, 2021
Dear judyelizabethfun, Thank you so much for this review. This is super encouraging for our entire team and it means the world to us. We are so happy that you enjoyed the room, service and Yat Tung Heen in and around the hotel. This is very motivating for our entire team and it means a lot to us. Thanks so much and see you soon! Suki@Eaton HK
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Peter P wrote a review Mar 2024
Stayed at the Eaton over a period of 18 days.

Hotel is in a fantastic location with lots of eateries around.

The nearest station is probably about a 6 minute walk, TST and Mong Kok is well within walking distance. Temple Street is directly behind Nathan Road where you can pick up some great local snacks. The hotel has a small food court in the basement level, the hotel itself holds a breakfast, lunch and evening buffet. We visited for lunch, great price and great selections on offer.

The hotel staff were all very friendly and helpful. I had lost some items which mistakenly gotten wrapped up in the bedsheets, the staff were extremely helpful in looking into this and returned the items with an apology in person.

If I were to offer some feedback it would be about the cleanliness of the rooms, generally overall this was a lot better than some of the other hotels I have stayed in however I noticed although the bedding looked fresh and you can tell these were freshly ironed, on many occasions the bedding was stained.

The bathroom door although frosted you could still very clearly see the outlines of someone in the bathroom and could see everything, this is less of a problem when sharing as a couple however it would have been an issue had I been staying with friends.

Despite the issues mentioned about I would recommend the hotel based on its location and service.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eaton HK Management, General Manager at Eaton HK
Responded Mar 17, 2024
Dear Peter, Thank you for choosing to stay at Eaton HK for the past few weeks, and for taking the time to leave us a review! We are so happy to hear that you enjoyed your stay with us and that you were happy with our dining options, our location and our customer service. Glad to hear that your items were returned—I apologize for the inconvenience caused, and appreciate your valuable feedback about our cleaning services as well. We will be reviewing your comments with our team so that we can continue to make improvements to our guest experience. I hope that we'll have another opportunity to host you in the future, as it was such a pleasure to do so this time! Kind regards, Harvey Thompson General Manager
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Answer from Jimmy L
hello Yasminwan, There is not necessary to book the swimming pool and it opens daily at 9:30. Yes, they have the sun bath chairs. Best, Eaton, HK
Answer from EatonHK
Hong Kong, China5 contributions
The pool is open in November and it is indeed heated. Come have a dip and take in some yoga or other wellness activities too!
Zhiwei wrote a tip Jun 2024
Singapore, Singapore9 contributions
"Lots of great food around the area, gym is smallish but adequate with a nice pool."
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Sanjay V wrote a tip Jun 2024
Mumbai, India4 contributions1 helpful vote
"The property is undergoing some repair n renovation working. So do expect some minor noise disturbance"
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Wanderer C wrote a tip Jun 2024
Hong Kong, China811 contributions59 helpful votes
"Avoid room close to the lifts, people walking around and the noise can easily heard, for sure no sound proofing."
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Holger B wrote a tip Jun 2024
Manado, Indonesia212 contributions41 helpful votes
"Don't miss the breakfast buffet!"
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Gian L wrote a tip May 2024
1 contribution
"Eaton takes good care of your pets! You won't regret bringing your pets to a staycation with you!"
Read full review
Not the right property for you?
There are more places to choose from in the Hong Kong area.
PRICE RANGE
C$125 - C$184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港逸东酒店, eaton smart hong kong hotel hong kong, eaton hong kong, eaton hotel hong kong, hong kong eaton hotel, eaton hong hotel kong
FORMERLY KNOWN AS
Eaton Smart Hong Kong
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Jordan / Yau Ma Tei
NUMBER OF ROOMS
465
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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