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Sanjay V
Mumbai, India

Happy with our Stay at Eaton HK in June 2024

Review of Eaton HK
Reviewed 4 weeks ago
Nice clean rooms with all amenities. Great location....right in the center of Tsim Sha Tsui. Strong wifi connection. Amazing buffet breakfast spread. Very efficient and helpful staff. They made our check-in and check-out process very smooth and also accepted our late check-out request until 3pm. Special shout out to Raymond from the Front Desk who was very courteous and understanding. They also have a foodhall in basement that has good food options that are reasonably priced.
Date of stay: June 2024
Room Tip: The property is undergoing some repair n renovation working. So do expect some minor noise...
Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this review
Responded 3 weeks ago
Dear Sanjay V,

Thank you for choosing Eaton HK and for leaving us a review! We are so happy to hear that you had a good stay with us and that you enjoyed our facilities, rooms, buffet breakfast and customer service!

It was such a pleasure to host you and we hope that we will have another chance in the future to welcome you back again.

Kind regards,
Harvey Thompson
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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9 - 14 of 1,921 reviews
Reviewed 4 weeks ago

Hotel staff are great and Mahdi helped us carry our luggage and get a taxi to the airport. Great customer service.

Hotel is nice and good location. For the price we paid, can't complain so overall a really positive experience.

I would come back and stay here again

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jason L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this reviewResponded 3 weeks ago

Dear Jason L,

Thank you for choosing to stay at Eaton HK and for taking the time to rwite us a review! We're so glad to hear that you were happy with our customer service and that you liked our hotel as well.

We're already excited to welcome you back again! It was a pleasure to host you this time; take care and see you next time.

Kind regards,
Harvey Thompson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 10, 2024

The staff at the counter was very helpful in upgrading my room to a queen size bed without any additional cost. Most importantly, I did not have to wait till late afternoon to check in to my room. The location of the hotel is good and easily accessible to good eateries around the area.

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WT W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this reviewResponded June 13, 2024

Dear WT W,

Thank you for choosing Eaton HK and for taking the time to write us a review. We are so happy to hear that you enjoyed our location, our dining options and your complimentary upgrade!

It was a pleasure to host you and we hope we'll have another chance in the future to welcome you back again.

Kind regards,
Harvey Thompson
General Manager

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Reviewed June 2, 2024 via mobile

From outside it looks like a contemporary hotel but inside is dilapidated. The room decoration is outdated with dim lights. The shower area is a dangerous zone as the flooring is not properly installed some mosaics edge is so sharp! And drain outlet is not that smooth, water leaks out to whole toilet area!
Gym room under no supervision, even there are lots of guests?

Room tip: Avoid room close to the lifts, people walking around and the noise can easily heard, for sure no sound proofing.
Date of stay: May 2024
Trip type: Travelled as a couple
Thank wandererc2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this reviewResponded June 3, 2024

Dear wandererc2014,

Thank you for staying at Eaton HK and for taking the time to write us a review. We are sorry to hear that you had a negative experience during your stay. We appreciate your observations regarding the hotel and will work with our team to follow up on your feedback and ensure the relevant improvements are made.

It was a pleasure to host you and we hope we'll have a chance in the future to impress you.

Kind regards,
Harvey Thompson
General Manager

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Reviewed June 2, 2024

I regularly go to HK and have not been too thrilled with the hotels there. expensive, small, in need of renovation. That is, until I happened upon the Eaton. Smack on Nathan Road in Kowloon, across from Temple Street Night Market and a 5 min walk from Jordan MTR. It's a concept hotel, with an art space, music, the funnily named Bad Baby (L'Enfant Terrible) Cafe, haha, and a two-story food court in the open basement. Rooms are not too big, but sufficient. Great new carpets, and a bathtub, a real luxury in HK. Add to that the rooftop pool and gym, and you have a great place. It also boasts co-working spaces, a magnificent and very affordable breakfast, and is LGBTQI+ friendly. Amenities include recyclable toothbrushes and toothpaste, a converter and mobile charging cables, the latter in the desk drawer. Additionally, the young black-t-shirted staff is available everywhere and very friendly (in HK!). Prices are well below other HK chain hotels, so all good on that front as well. Minuscule gripes: the toilet paper feels cheap, and body lotion and Q-tips would have been nice. Overall, great find, I will return!

Room tip: Don't miss the breakfast buffet!
Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Holger B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this reviewResponded June 2, 2024

Dear Holger B,

Thank you for choosing Eaton HK and for taking the time to write us a review. We are very happy to hear that you enjoyed staying with us during your trip to Hong Kong and that enjoyed our art and culture offerings, our amenities and customer service—welcome to the Eaton HK community!

We appreciate your comments about the toilet paper and the in-room amenities—to cut down single-use amenities, we do not include items like cotton swabs and pads in the room. However, they can be requested simply by reaching out to our team. We thank you for understanding and for joining us in our efforts to be more eco-conscious!

It was such a pleasure to host you this time and we look forward to welcoming you back again in the future! You're always welcome at Eaton HK.

Kind regards,
Harvey Thompson
General Manager

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Reviewed May 28, 2024

Overall the hotel worth the price! 24 hours gym room and fantastic location in Kowloon. Would like to special mention the front desk staff is very helpful and considerate, especially Claudia Li who is very patient and provide very good hospitality!

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Icarus T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eaton HK Management, General Manager at Eaton HK, responded to this reviewResponded May 28, 2024

Dear Icarus,

Thank you for staying at Eaton HK and for writing us a review. We are very happy to hear that you liked staying with us and that you were satisfied with our customer service, our location and our rooms! Thanks for shouting out Claudia; she will be so delighted to read your comments!

It was such a pleasure to host you and we hope we'll get another chance in the future to welcome you back again.

Kind regards,
Harvey Thompson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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