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4.0
#17 of 160 onsen ryokans in Hakone-machi
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
If you’re looking for a family-friendly onsen ryokan in Hakone-machi, look no further than Matsuzakaya Honten.
Nearby landmarks such as Hakone Shrine / Kuzuryu Shrine Singu (2.4 km) and Cedar Trees of Hakone Old Road (3.0 km) make Matsuzakaya Honten a great place to stay when visiting Hakone-machi.
Guest rooms offer a flat screen TV, air conditioning, and a refrigerator, and Matsuzakaya Honten makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the onsen ryokan, including 24 hour front desk, baggage storage, and a gift shop. In addition, guests can enjoy a lounge during their visit. As an added convenience, there is free parking available to guests.
During your visit, be sure to check out one of Hakone-machi's popular seafood restaurants such as Kappei Sushi, Morimeshi, and Sumibi Teppanyaki Kitoki, all a short distance from Matsuzakaya Honten.
Should time allow, Okada Museum of Art, Chisuji Falls, and Hakone Stone‐paved Road are some popular attractions that are within walking distance.
The staff at Matsuzakaya Honten looks forward to serving you during your upcoming visit.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The hospitality shown to us made it an unforgettable experience. We definitely want to come back.
We stayed for one day in December 2023. When we arrived in the late afternoon, we were seated in the waiting room and brought tea and light snacks. A staff member named Koji greeted us. He was not very comfortable with English, but it meant a lot to us that he tried his very best to speak English, rather than shying away. He patiently explained the history and features of the ryokan to us. And he even tried to get to know us, asking about our purpose for visit (birthday celebrations) and where we're from.
The room itself is so spacious and has everything you could want. I particularly enjoyed the warm electric blanket that was thoughtfully set up so that when we checked in, we could defrost. The coffee, tea, and snacks within the room were delicious and high quality.
There are private and public (separated by gender) onsen. The private ones require reservations, which we did not have trouble making at all. There was a room available whenever we wanted to go.
The lobby has various beverages including juice, beer on tap, sake, and coffee.
The dinner and breakfast were incredible. There were so many courses, and a lot of variety. The presentation was beautiful also, very instagram worthy. We enjoyed every single dish, and were impressed that there was premium sushi and waygu beef also. Koji had informed the restaurant about our birthdays, so they surprised us with a birthday dessert! It is these little personal touches and acts of thoughfulness that really made us enjoy our stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We love everything about this refined traditional Japanese onsen-ryokan: the reception, scenery, tranquil atmosphere, Japanese gardens, the beautiful suite rooms, the onsen, the kaiseki, the Japanese staff and the immaculate service. In particular, we would like to commend Fukuda who served our breakfast and saw us off when we left. He was always willing to help take pictures. We were on a mother and daughter trip from Hong Kong and spent one day and overnight. This place remains close to our heart. If we visit Hakone again (and we love Japan for tourism), we will definitely return to this onsen-ryokan!
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This 360+ year old Ryokan is perfect if you want to immerse yourself in Japanese culture. Escape to a Japanese hot springs wonderland with the luxuries of modern day amenities. The staff here were amazing and the service impeccable. Thank you to everyone, but especially Koji who made our last morning excellent.
We stayed in the quadruple room and it felt like a corner suite at Cosmopolitan LV. In the sense that the entire outside portion wraps around a garden. The private onsen was luxurious and perfect for a quick dip.
Dinner and breakfast were some of the best meals we’ve had in Japan. These meals were served in a common area. However the common area is sectioned off so it still feels very private. Dress in the provided yukatas for the full experience.
One thing I would say though was that they didn’t have small snacks like cup noodle or chips available. The room service was majority sashimi and late at night, we just wanted something small to munch on. Also there is no convenience store in the area.
Aside from that 9.7/10 value for the money and just overall experience.
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip:Bring a couple cup noodles in case you’re hungry at night. They provide free mini bar and hot...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not far from main Hakone region but in a quiet and rural area lies this historical (started in 17th century) but well-groomed ryokan. It was conveniently located though, just a few minutes’ walk from the local bus stop leaving from Odawara or Yumoto Train Station. The original un-recycled hot spring water has a superb quality (don’t need a skin lotion after bathing), which is augmented by the well-managed care of guests including excellent omakase food and friendly and courteous services by the staff. I was really impressed and thankful that they prepared a small birthday cake for my birthday which was 2 days after the checkout day. This was contrasted with the next ryokan in the same region that didn’t care about my birthday :) I will definitely visit again when I’m in Hakone.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip:If you have a luggage full of cloths, don’t bother to carry but leave it in the airport storage...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The personnel was very attentive, the room very comfortable and the private onsen was a great experience to relax after the weeks spent travelling around Japan. The food was delicious and traditional and they were able to accommodate my vegetarian request. The Ryokan is easily accessible with the bus, just a few minutes walk from the stop. Would have been nice to have some snacks along with the free drinks in the common area, that's the only improvement I could suggest.
For the rest 10/10, totally recommended!
(Be sure to check the rates in their website before booking, prices were much better booking directly with them than through other portals!).
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here with family in early spring. The surrounding scenery is absolutely breathtaking and the great history of this ryokan is unmistakable. The staff are extremely pleasant and this is not something I say lightly, having stayed at a number of ryokan in the past. The quality of the food and drinks was extraordinary. I would most definitely recommend a room with a private bath as the opening hours for the large shared one are a bit strict. Check them out in advance to make sure it aligns with your itinerary if you plan to take a bath. Also, unless you plan to go by taxi, make sure you know the schedule of the local buses, as this isn't really in walking distance of any of the other major tourist spots. All in all, I would love to stay here again.
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Date of stay: March 2024
Value
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Location
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Trip type: Travelled with family
Room Tip:Get a room with a private bath, they are amazing and you won't have to worry about the opening...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrival to this delightful hotel is by a 45-minute bus ride (on a public bus), but worth it. Rooms are enormous, with everything one could possibly wish for, including a private onsen in the room in the form of a large bathtub full of the same thermal water as the larger onsen in the property. Beds are supremely comfortable, and everything is designed with the guest in mind. Food, service and the facilities are all impeccable. The place is full of little details (drinks, rest areas, sitting rooms). We booked private onsen for both nights we stayed there, and they were delightful, tasteful and very enjoyable. If I had to say anything negative, it would be that the stairs all over the hotel are very steep, with tall steps, which might make it challenging for some guests.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My friend and I stayed for 1 night at Matsuzakaya Honten and thoroughly enjoyed every single minute of our stay.
It started off with a warm welcome from the staff and welcome tea and snacks in the lounge, after which we were guided to our room and given a brief room and hotel tour. We booked the standard room but was surprised by the spaciousness and comfort, from heated blankets to comfortable bedding. The kaiseki dinner and japanese breakfast were also delicious and we really enjoyed both of our meals.
For the onsen, there was both a public and private onsen, the latter which you can book after check in. A nice morning onsen and post-dinner onsen were just what we needed.
What made the stay extra enjoyable was the warm hospitality and the festive decor. With several lounging spaces to choose from, there was plenty of choice for us to relax and spend our time. Thank you to all the staff who helped and served us - your hospitality was the icing on top of the cake!
All in all, I would definitely recommend Matsuzakaya Honten to anyone looking for a ryokan in Hakone. This ryokan nails Japanese comfort and is your perfect home away from home! I’m looking forward to my next visit here.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wonderful authentic Japanese experience. Felt refreshed and calm. The service, food, room and onsens were brilliant. Great location to be able to jump off and on bus and access other tourist sites in the Hakone area. Overall a great experience to kick off our Japan holiday.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were on our honeymoon. Great place, the best option to stay in a real ryokan. Service was outstanding, all the staff was really nice. The dinner was spectacular, included alcoholic drinks all around
The private onsen (no extra charge) was spectacular. Definitely would stay here again.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Amazing place
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is equipped with a beautiful play room, but I personally do not see the environment suitable for children so small! Absolutely personal opinion from customers and, try to contact the structure.
Maybe there's a baby-sitter service.
In our room there was and it was really comfortable! Honestly I can not answer because I did not know about the other rooms. Try to contact the structure.
I'm sorry
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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