The stay here was an amazing experience! We visited on our honeymoon and can’t speak more highly of this ryokan. Staff were so pleasant and the room was spectacular! The private onsen was very relaxing and well maintained. The amenities and communal spaces were warm and inviting. The food was delicious and unique for each meal. We highly recommend treating yourself to the ambiance at Matsuzakaya Honten!
We love everything about this refined traditional Japanese onsen-ryokan: the reception, scenery, tranquil atmosphere, Japanese gardens, the beautiful suite rooms, the onsen, the kaiseki, the Japanese staff and the immaculate service. In particular, we would like to commend Fukuda who served our breakfast and saw us off when we left. He was always willing to help take pictures. We were on a mother and daughter trip from Hong Kong and spent one day and overnight. This place remains close to our heart. If we visit Hakone again (and we love Japan for tourism), we will definitely return to this onsen-ryokan!
Everything was perfect!
The personnel was very attentive, the room very comfortable and the private onsen was a great experience to relax after the weeks spent travelling around Japan.
The food was delicious and traditional and they were able to accommodate my vegetarian request.
The Ryokan is easily accessible with the bus, just a few minutes walk from the stop.
Would have been nice to have some snacks along with the free drinks in the common area, that's the only improvement I could suggest.
For the rest 10/10, totally recommended!
(Be sure to check the rates in their website before booking, prices were much better booking directly with them than through other portals!).
I had really high expectations after seeing MomDuty's YouTube video of their stay here, but everything about this property exceeded my expectations. The staff were so attentive and friendly, and I really appreciated the extra effort they went through to remember personal details and to provide assistance throughout our stay. The room was massive (we booked the twin with private onsen, and it was over 700 sq ft), and it was the perfect place to enjoy a cozy, peaceful stay in Hakone. The dinner and breakfast were incredible as well. Could not recommend this property highly enough if you are planning a trip to Hakone!
You'll have your challenges getting to this place (which is part of the appeal), but it's super awesome once you arrive. It's very authentic, historic, and very Japanese. Its rough around the edges in places (been around for 360 years) but don't let that stop you. The rooms, services, and especially the meals are nothing short of memorable! If you want a real Japanese Ryokan experience, this a great choice.
