Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Fully refundable before Thu, Aug 1
C$973
C$764
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About
4.0
#17 of 160 onsen ryokans in Hakone-machi
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
If you’re looking for a family-friendly onsen ryokan in Hakone-machi, look no further than Matsuzakaya Honten.
Nearby landmarks such as Hakone Shrine / Kuzuryu Shrine Singu (2.4 km) and Cedar Trees of Hakone Old Road (3.0 km) make Matsuzakaya Honten a great place to stay when visiting Hakone-machi.
Guest rooms offer a flat screen TV, air conditioning, and a refrigerator, and Matsuzakaya Honten makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the onsen ryokan, including 24 hour front desk, baggage storage, and a gift shop. In addition, guests can enjoy a lounge during their visit. As an added convenience, there is free parking available to guests.
During your visit, be sure to check out one of Hakone-machi's popular seafood restaurants such as Kappei Sushi, Morimeshi, and Sumibi Teppanyaki Kitoki, all a short distance from Matsuzakaya Honten.
Should time allow, Okada Museum of Art, Chisuji Falls, and Hakone Stone‐paved Road are some popular attractions that are within walking distance.
The staff at Matsuzakaya Honten looks forward to serving you during your upcoming visit.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
I had really high expectations after seeing MomDuty's YouTube video of their stay here, but everything about this property exceeded my expectations. The staff were so attentive and friendly, and I really appreciated the extra effort they went through to remember personal details and to provide assistance throughout our stay. The room was massive (we booked the twin with private onsen, and it was over 700 sq ft), and it was the perfect place to enjoy a cozy, peaceful stay in Hakone. The dinner and breakfast were incredible as well. Could not recommend this property highly enough if you are planning a trip to Hakone!
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a beautiful place with great service. The private Onsens are amazing and very relaxing. The traditional ryokan setting near Mt. Fuji, the clothing and rooms are very comfortable. However, we are vegetarians and prior to coming we were assured proper vegetarian food would be available during the breakfast and dinner times. Their version of vegetarian food is raw vegetables and steamed tofu. My wife and I were basically hungry for 24 hours until we reached our next destination. Highly recommended, but if you are vegetarian, take this as your warning with lack of food.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am certain that this is the best onsen resort in Japan. Japan is a country renowned for their high-class service, but this resort raised the standard even further. Their world-class services are extremely impressive. The building is well-preserved, given that it contains a rich history of more than 350 years. Their breakfast and dinner was not overly fancy, but it's splendidly delicious. The room is clean and cozy. You won't be disappointed staying in this hotel. Trust me!!!
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place was AMAZING. I've been back for about a week now and still cannot stop thinking about this place. Hospitality here was top notch and everything you would hope for at a Japanese onsen ryukan. We had a great private onsen with our room, but they had a public one that was also just as good. There was a Thai woman there (name was Rappa), who was also very lovely and offered great suggestions for us. Too bad we were only there for one night! I definitely plan to go back again.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is incredible. The service is 5 stars, the natural hot spring spa is so cool, and the rooms are beautiful. This was the traditional Japanese hotel I wanted to experience. I cannot recommend this place enough!
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matuzakaya Honten is a ryokan with a long history. Appon arrival just outside the premise they had someone come greet us. We were taken to the main lobby rest area where we were brought tea and a small treat. The service throughout the stay was fantastic. They have both private (4x) and public onsen (1x for each gender) They also have a free drink area with juice, water, beer on tap, sake, wine, and some other drinks. Overall the experience was really relaxing and the service was top notch.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The stay here was an amazing experience! We visited on our honeymoon and can’t speak more highly of this ryokan. Staff were so pleasant and the room was spectacular! The private onsen was very relaxing and well maintained. The amenities and communal spaces were warm and inviting. The food was delicious and unique for each meal. We highly recommend treating yourself to the ambiance at Matsuzakaya Honten!
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Date of stay: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I only have good words about this accommodation. It is an authentic ryokan where you will totally disconnect and immerse yourself in Japanese traditions. It has a free drinks service that is very good and the private onsen is wonderful. Highlighting the kindness and professionalism of all the members of the service, I make a special mention to Suman who attended us during dinner and made it an unforgettable experience. In short, everything was great.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfect and relaxing stay, with private onsen. Very well organised and lovely diner and Japanese breakfast included in the stay. Recommended to end your trip in Japan to get fully relaxed. Too bad we didn't book another night.
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Extremely beautiful location with very professional staff who helped us with everything. Dining experience was incredible. Food was delicious. Very peaceful and quiet location. True Japanese experience. was there with my wife and two daughters we would definitely go back again if given the opportunity beautiful winding road up into the mountains to get to the Ryokan.
Staff was extremely helpful from the moment. We got there until the moment we left. It’s so peaceful and beautiful. Wish we could’ve stayed much longer than we did.
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is equipped with a beautiful play room, but I personally do not see the environment suitable for children so small! Absolutely personal opinion from customers and, try to contact the structure.
Maybe there's a baby-sitter service.
In our room there was and it was really comfortable! Honestly I can not answer because I did not know about the other rooms. Try to contact the structure.
I'm sorry
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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