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Explorer60681005774

Japanese hospitality at its best

Reviewed Dec 4, 2023
My friend and I stayed for 1 night at Matsuzakaya Honten and thoroughly enjoyed every single minute of our stay.

It started off with a warm welcome from the staff and welcome tea and snacks in the lounge, after which we were guided to our room and given a brief room and hotel tour. We booked the standard room but was surprised by the spaciousness and comfort, from heated blankets to comfortable bedding. The kaiseki dinner and japanese breakfast were also delicious and we really enjoyed both of our meals.

For the onsen, there was both a public and private onsen, the latter which you can book after check in. A nice morning onsen and post-dinner onsen were just what we needed.

What made the stay extra enjoyable was the warm hospitality and the festive decor. With several lounging spaces to choose from, there was plenty of choice for us to relax and spend our time. Thank you to all the staff who helped and served us - your hospitality was the icing on top of the cake!

All in all, I would definitely recommend Matsuzakaya Honten to anyone looking for a ryokan in Hakone. This ryokan nails Japanese comfort and is your perfect home away from home! I’m looking forward to my next visit here.
Date of stay: December 2023
Trip type: Travelled with friends
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A Ryokan is a traditional Japanese accommodation which typically features ‘futon’ (folding mattresses) on ‘tatami’ (straw mat) floors. Many Ryokan are known for their public baths (typically "Onsen" hot springs) and their traditional cuisine. 24/7 front desk service is not guaranteed for this accommodation type.

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A Ryokan is a traditional Japanese accommodation which typically features ‘futon’ (folding mattresses) on ‘tatami’ (straw mat) floors. Many Ryokan are known for their public baths (typically "Onsen" hot springs) and their traditional cuisine. 24/7 front desk service is not guaranteed for this accommodation type.

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Reviewed November 27, 2023 via mobile

This 360+ year old Ryokan is perfect if you want to immerse yourself in Japanese culture. Escape to a Japanese hot springs wonderland with the luxuries of modern day amenities. The staff here were amazing and the service impeccable. Thank you to everyone, but especially Koji who made our last morning excellent.

We stayed in the quadruple room and it felt like a corner suite at Cosmopolitan LV. In the sense that the entire outside portion wraps around a garden. The private onsen was luxurious and perfect for a quick dip.

Dinner and breakfast were some of the best meals we’ve had in Japan. These meals were served in a common area. However the common area is sectioned off so it still feels very private. Dress in the provided yukatas for the full experience.

One thing I would say though was that they didn’t have small snacks like cup noodle or chips available. The room service was majority sashimi and late at night, we just wanted something small to munch on. Also there is no convenience store in the area.

Aside from that 9.7/10 value for the money and just overall experience.

Room tip: Bring a couple cup noodles in case you’re hungry at night. They provide free mini bar and hot water in the room
Date of stay: November 2023
Trip type: Travelled as a couple
Thank mChang88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 8, 2023

Enchanting experience with delicious food, relaxing onsens, fascinating history, and hospitality that feels so warm and genuine. The atmosphere is special I would definitely recommend a room with a private onsen.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank John P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 6, 2023 via mobile

Not far from main Hakone region but in a quiet and rural area lies this historical (started in 17th century) but well-groomed ryokan. It was conveniently located though, just a few minutes’ walk from the local bus stop leaving from Odawara or Yumoto Train Station. The original un-recycled hot spring water has a superb quality (don’t need a skin lotion after bathing), which is augmented by the well-managed care of guests including excellent omakase food and friendly and courteous services by the staff. I was really impressed and thankful that they prepared a small birthday cake for my birthday which was 2 days after the checkout day. This was contrasted with the next ryokan in the same region that didn’t care about my birthday :) I will definitely visit again when I’m in Hakone.

Room tip: If you have a luggage full of cloths, don’t bother to carry but leave it in the airport storage place.
Date of stay: October 2023
Trip type: Travelled as a couple
Thank Chang C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 4, 2023

This hotel is incredible. The service is 5 stars, the natural hot spring spa is so cool, and the rooms are beautiful. This was the traditional Japanese hotel I wanted to experience. I cannot recommend this place enough!

Room tip: Bring your own food/snacks if you're a picky eater.
Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Kayden H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 27, 2023 via mobile

Wonderful authentic Japanese experience. Felt refreshed and calm. The service, food, room and onsens were brilliant. Great location to be able to jump off and on bus and access other tourist sites in the Hakone area. Overall a great experience to kick off our Japan holiday.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Guide58428773284
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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