DoubleTree by Hilton Hotel Niagara Falls New York
DoubleTree by Hilton Hotel Niagara Falls New York
401 Buffalo Avenue, Niagara Falls, NY 14303
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Room & Suite (79)
Dining (30)
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About
4.0
#6 of 52 hotels in Niagara FallsLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
DoubleTree by Hilton Hotel Niagara Falls New York welcomes you with an innovative blend of contemporary design and traditional hospitality. The hotel is located in downtown Niagara Falls along the Niagara River. Park your vehicle in the hotel parking lot, check in and walk to one of the Natural Wonders of the World, Niagara Falls. With amenities including a heated indoor pool, fitness center, on-site dining and a 24-hour business center, our hotel is one of the finer properties in Niagara Falls, NY. Discover our great accommodations for a family vacation, relaxing weekend, or business travel to Niagara Falls, NY. Enjoy stylish guest rooms furnished with 40-inch LCD TVs, work desks, WiFi and premium bedding. Many rooms offer a whirlpool and views of the Upper Niagara River. Savor tasty selections morning, noon and night at our restaurant, Parkway Prime. Grab a late-night bite or dine in with room service.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Hiking
Kids stay free
Taxi service
Parking
Wifi
Fitness / spa changing rooms
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Special diet menus
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Location
401 Buffalo Avenue, Niagara Falls, NY 14303
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Buffalo Niagara Intl Airport
30.8 km•
See all flights
Niagara Falls Intl Airport
8.9 km•
See all flights
Rental Cars
16 Restaurants
within 0.5 kilometers
Reviews
4.0
1,083 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled close to the majestic Niagara Falls, the DoubleTree by Hilton Hotel Niagara Falls New York garners praise for its scenic location and the welcoming atmosphere created by its friendly staff. Although guests appreciate the cleanliness and the inviting vibe of the well-maintained rooms, some travelers are disappointed by the less-than-comfortable beds and extra charges for parking.
While the hotel's service receives high marks for attention to detail, opinions are divided over the value, as additional fees and the lack of certain amenities, like complimentary breakfast, leave some guests feeling the pinch.
Location
Convenient
Atmosphere
Inviting
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Limited
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Detailed Reviews
We checked in at 2:00am after a very long drive. We were given no information at check-in. We weren’t told there was no maid service. Our room had a half a roll of toilet paper for a 5 night stay. I had to call and request toilet paper not once, but twice.
There were only (2) bath towels in the bathroom. Women generally use two towels. One for hair and one for body. So another call to the Front Desk.
Since there was no maid service, trash piled up for FIVE days. Unacceptable. I shouldn’t have to take my trash to the dumpster when on vacation and paying to stay in a hotel.
The bed creaked and the mattress was not comfortable.
No guide for the TV to see what was on and no way to stream to the TV.
No Guest Services book. No Room Service, but the app lists it as an amenity.
Staff were nice. Requests to the Front Desk were fulfilled quickly.
It’s time to stop using covid as an excuse to provide sub-par service or eliminate services all together.
There were only (2) bath towels in the bathroom. Women generally use two towels. One for hair and one for body. So another call to the Front Desk.
Since there was no maid service, trash piled up for FIVE days. Unacceptable. I shouldn’t have to take my trash to the dumpster when on vacation and paying to stay in a hotel.
The bed creaked and the mattress was not comfortable.
No guide for the TV to see what was on and no way to stream to the TV.
No Guest Services book. No Room Service, but the app lists it as an amenity.
Staff were nice. Requests to the Front Desk were fulfilled quickly.
It’s time to stop using covid as an excuse to provide sub-par service or eliminate services all together.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaitlin Smith, Guest Services / Front Office at DoubleTree by Hilton Hotel Niagara Falls New York
Responded Jun 3, 2021
Good Afternoon Getaway771186, Thank you for taking the time to write a review on your staff. Unfortunately a few of the issues you had were new Covid-19 policies that are being done at all Hilton properties to ensure the safety of our guests and team members. I apologize this information was not given properly at check-in. We do avoid putting any stationary in the rooms (room service books, guest service books, app lists etc) because of sanitary reasons (covid-19). We also do not have housekeeping service, only upon request. We would have absolutely removed your trash/replenished towels if you contacted Guest Services. We apologize that this caused inconveniences. We hope that you return to our hotel when Covid-19 restrictions lift, and we can aim for a seamless stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On Monday August 23 we ate breakfast at the hotel. It took 45 minutes to get a bagel w/potatoes and my husband had two eggs over easy w/ potatoes. Knowing about the overall employment shortage we tried to be patient. When we saw other tables of 4 being served before us that came in after us we asked our server to check on our order. He was rude and snapped at us. We did not eat there again. Food was good. Service and wait time was not.
We had a large suite with a whirlpool. The drain did not work. The next morning I stopped at front desk and asked to have it looked at and requested more towels. We left for a while. The drain was fixed promptly but no towels.
Before we left again I called the front desk and asked for more towels. When we returned the towels were outside our door. Loose. On the dirty carpet. 🤢. There were towels in front of other doors but they were in a plastic bag. We couldn’t even use all the towels because of it.
We arrived on Sunday night and there was an event being held. When we came back from supper there were no parking spaces available. We tried the parking lot, in the back and across the street. We drove around and around for 15 minutes before we finally got one.
The worst part was when we used the shower. We starting putting our toiletries in there and notice there was still soap in the dish…covered in hair…left by a previous guest. 🤢
As a Hilton honors member and spending 143000 points and almost $700, I expected more.
I will not stay there again or recommend it to anyone.
We had a large suite with a whirlpool. The drain did not work. The next morning I stopped at front desk and asked to have it looked at and requested more towels. We left for a while. The drain was fixed promptly but no towels.
Before we left again I called the front desk and asked for more towels. When we returned the towels were outside our door. Loose. On the dirty carpet. 🤢. There were towels in front of other doors but they were in a plastic bag. We couldn’t even use all the towels because of it.
We arrived on Sunday night and there was an event being held. When we came back from supper there were no parking spaces available. We tried the parking lot, in the back and across the street. We drove around and around for 15 minutes before we finally got one.
The worst part was when we used the shower. We starting putting our toiletries in there and notice there was still soap in the dish…covered in hair…left by a previous guest. 🤢
As a Hilton honors member and spending 143000 points and almost $700, I expected more.
I will not stay there again or recommend it to anyone.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I can’t even fathom a Hilton hotel with no disposable toothbrush (front desk said bec.they assume guests bring their own, but she will provide since we ask for it) no available slippers. No bathrobe. And no complimentary water bottles even if they say the water is potable and ok for drinking.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaitlin Smith, Guest Services / Front Office at DoubleTree by Hilton Hotel Niagara Falls New York
Responded Jun 4, 2022
Dear Guest, We have toothbrushes and toothpaste for all guests who request them. We do not provide slippers and robes, all Doubletree's do not do that, only specific hotel brands do. The water is only complimentary for our Hilton Honors Guests, but we have water fountains and complimentary coffee in the lobby.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved the location, just a short walk to the Niagara Fall State Park. At check in we asked if an upgrade was available, Madisen, at the front desk went above and beyond for us, answered all of our questions, and he was able to give us the bridal suite, with a fantastic view of the Niagara River. The restaurant there was also excellent, we enjoyed a several meals there during our stay. All of the staff were courteous, helpful and polite. We would definitely recommend staying at the Doubletree by Hilton, Niagara Falls, New York.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaitlin Smith, Guest Services / Front Office at DoubleTree by Hilton Hotel Niagara Falls New York
Responded Jul 9, 2021
Dear Guest, Thank you for your lovely review, and we are sog glad to hear you had a lovely stay with us! I am glad you enjoyed the upgraded room, and the staff encounters were pleasant. We welcome you back anytime :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Be sure to add $30.00 to their rate (I stayed 2 nights) when you compare rates online because they charge that for parking . the cost was not disclosed online or in fine print but charged on checkout. This is a TOTAL SCAM! Make sure you check it before you book.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CynthiaReyesHilton, Front Office Manager at DoubleTree by Hilton Hotel Niagara Falls New York
Responded Mar 9, 2020
Thank you for taking the time to share your experience about your recent stay at our hotel. If you would please contact me directly on the website where you booked your reservation with, so that I am able to look into that website. We post the $15.00 parking fee on all reservation websites. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chose the executive king suite. The whirlpool had a large window that overlooked the parking lot (couldn’t believe it lol). The room was oversized, maybe they should’ve put the whirlpool there. Parking was $15, no valet. Breakfast was expensive, six dollars for a glass of milk, and the food was terrible. The staff was very nice. Housekeeping wasn’t really on it. The location was great, short driving distance to the falls, walking distance to casino.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaitlin Smith, Guest Services / Front Office at DoubleTree by Hilton Hotel Niagara Falls New York
Responded Feb 19, 2022
Dear Melinda, Thank you for taking the time to write a review. We are pleased you had a nice stay with us overall, and we will take your comments and feedback and work to improve. We unfortunately do not offer valet service as our parking lot is connected to the hotel, but because we are a tourist destination, we charge for parking in our lot.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although welcome cookie was nice at registration, the rest of our stay was a bit disappointing. The windows were not really clean, the curtains were half-broken, our room was just about the vent system (meaning noisy), and we could overhear conversations late night from next room. Service in restaurant was super-super slow (although once they came, they were nice), so we missed our chance to our helicopter trip. In the evening both paid hotel parkings were completely full, so we had to go to somewhere else. (This latter probably because there was a wedding.)
Only good thing is that you can book your Niagara trips directly next to the reception.
Only good thing is that you can book your Niagara trips directly next to the reception.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaitlin Smith, Guest Services / Front Office at DoubleTree by Hilton Hotel Niagara Falls New York
Responded Sep 20, 2021
Dear Guest, Thank you for your review. We do apologize the service you encountered fell short. Unfortunately, we try our best to keep any wait times to a limited in the restaurant, and advise guests to give yourself at least an hour to sit down and order breakfast. I will take these notes about the windows, and curtains and ensure these details are focused on moving forward.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked for two days and on the second day we told receptionist to service the room, but they did not touch it even after telling them several times.
Finally after it was “cleaned”, nothing having been done except restocking towels/soap, we then came back to an open door.
Finally we also noticed a blood spot on the sheets and the bed was excessively creaky. Door was unnecessarily hard to close.
Also tourists booking center need to remove from hotel because they are looting people.
Finally after it was “cleaned”, nothing having been done except restocking towels/soap, we then came back to an open door.
Finally we also noticed a blood spot on the sheets and the bed was excessively creaky. Door was unnecessarily hard to close.
Also tourists booking center need to remove from hotel because they are looting people.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaitlin Smith, Guest Services / Front Office at DoubleTree by Hilton Hotel Niagara Falls New York
Responded Aug 25, 2022
Dear Guest, We do apologize for your negative experience with our hotel services. We do have housekeeping stayover service on request basis only, it's possible it was not communicated properly to service. We hope we were able to provide any necessary items that you needed for your 2 night stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our agent at concierge gave us the utmost welcome greeting during check in and went over and beyond his duties to make us feel at home. We were offered warm chocolate chip cookies and water. We were also given a complimentary upgrade with a jacuzzi type tub and a view that overlooked the Niagara Falls River. The room was spacious and immaculate. We were also given 2 vouchers for breakfast in the restaurant as well as complimentary parking. Fantastic service. Very impressed! This is our new favorite hotel.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kaitlin Smith, Guest Services / Front Office at DoubleTree by Hilton Hotel Niagara Falls New York
Responded Jan 12, 2022
Dear Guest, We are so glad to hear you received a fantastic Welcome, and enjoyed your delicious Doubletree cookie! We are happy to provide upgrades to our loyal guests and we are glad it did not disappoint. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Waited 2.5 hrs for a room then finally left due to no eta on when it would be available.
We were advised by front counter to find a spot to wait... everyone was waiting for a room just like us. Limited space, so we asked to grab a table in their restaurant. We explained we were waiting only for our room no interest in eating as we already had prior to our arrival.
The hostess said not a problem. Once we were seated, the waitress come and was very upset that we were in her section and not wanting to order dinner. Mins later their wait staff gathered and were pointing at my tired family that just traveled 8 hrs, and were whispering about us. This continued for a while on and off. We were finally asked to leave bc they had reservations to fill the table... mean while 10 other open tables were available!
I wouldn’t give this hotel or restaurant any of my business again. We left... found another hotel.
We were advised by front counter to find a spot to wait... everyone was waiting for a room just like us. Limited space, so we asked to grab a table in their restaurant. We explained we were waiting only for our room no interest in eating as we already had prior to our arrival.
The hostess said not a problem. Once we were seated, the waitress come and was very upset that we were in her section and not wanting to order dinner. Mins later their wait staff gathered and were pointing at my tired family that just traveled 8 hrs, and were whispering about us. This continued for a while on and off. We were finally asked to leave bc they had reservations to fill the table... mean while 10 other open tables were available!
I wouldn’t give this hotel or restaurant any of my business again. We left... found another hotel.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Didn’t use the pool. Hotel was very busy with families with children.
None, and they wont give you the rooms you book
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"I know may not be a fan of this but, you are better off controlling the room's temperature by adjusting the thermostat of the unit."Read full review
"Enjoy the walk along the river Do the trolley - hope on / hop off in the park all day for $3 each Maid of the mist is a must "Read full review
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PRICE RANGE
C$268 - C$443 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
192
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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