All You Need to Know About the Pool
at DoubleTree by Hilton Hotel Niagara Falls New York
Full view
Pool & Beach (13)
Lowest prices for your stay
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
C$324
C$324
Save with Hilton Honours Rewards
C$324
C$292
Fully refundable before Tue, Jul 30
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Pool review highlights
... time. The beds were comfortable, facility was clean, pool and gym area were clean. Front desk staff offered us some...
... trip to Niagara Falls. The room was spacious and clean. The pool area was unique and didn’t feel crowded. The bed was not as...
... bit soft for our tastes but we prefer a firm mattress. The pool was great. There is even a pool specifically for adults...
Most popular question about the pool
Is the pool open? If so, do you need reservations to swim?
Answer from ARJACT
Dec 2021 |
Reviews that mention pool
Write a reviewThank you for the great customer service. We had an excellent time. The beds were comfortable, facility was clean, pool and gym area were clean. Front desk staff offered us some delicious warm welcome cookies! Thank you
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Review collected in partnership with DoubleTree by Hilton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This hotel exceeded our expectations for a quick trip to Niagara Falls. The room was spacious and clean. The pool area was unique and didn’t feel crowded. The bed was not as comfortable as I hoped but was ok. Would highly recommend.
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Review collected in partnership with DoubleTree by Hilton
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Helpful
The hotel was extremely clean and the staff was fabulous.
The room was clean, spacious and quiet. The bed was a bit soft for our tastes but we prefer a firm mattress.
The pool was great. There is even a pool specifically for adults where my husband was able to get his laps in while our 8 year old swam in the kids pool and I enjoyed the hot tub. The sauna was equally refreshing.
A storm rolled in around dinner time so we decided to try the hotel restaurant. The food was okay but nothing to brag about. The wait staff was terrible. We ran out of drinks and were not offered more.
Overall we had a great stay. :)
The room was clean, spacious and quiet. The bed was a bit soft for our tastes but we prefer a firm mattress.
The pool was great. There is even a pool specifically for adults where my husband was able to get his laps in while our 8 year old swam in the kids pool and I enjoyed the hot tub. The sauna was equally refreshing.
A storm rolled in around dinner time so we decided to try the hotel restaurant. The food was okay but nothing to brag about. The wait staff was terrible. We ran out of drinks and were not offered more.
Overall we had a great stay. :)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Location is excellent! I've already recommended the hotel to another friend! Loved being able to walk to the falls. It had a great looking restaurant and enjoyed the pool and hot tub. Views on the falls side looked great. We were viewing the town which was nice too.
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Value
Rooms
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Service
Sleep Quality
Review collected in partnership with DoubleTree by Hilton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Although the check in process went smoothly, it was downhill from there. There was a very brief wait before check in. The check in agent greeted us warmly, answered all of our questions, gave us our warm cookies and bottles of water for being an HHonors status member and even looked for a room with a view without even asking.
The basics were met - clean and quiet room and comfortable bed. We were notified ahead of time not to expect housekeeping but we could ask for supplies. Well, when we wanted to get new towels, we were very disappointed that they ran out and we would have to wait until morning when housekeeping came in to do laundry to get more.
The pool was a disaster and COVID 19 protocols are not being enforced. There is a sign that there is a maximum of 20 people that can occupy the pool with a max of 5 per group. When I came down, I counted 37 people. Although not the hotel's fault per se, someone from the staff needs to enforce the rules. I saw security cameras in the pool area. Was security asleep at the job? When I came down later when there were less than 20 people, the pool water seemed very cloudy. Makes one wonder how often the pool is cleaned, filters changed and checked for cleanliness.
Another area that needs monitoring is the elevators. Understandbly, there is a limit of 4 per elevator and it is not practical to build extra elevators. Perhaps a staff member or security guard could be stationed near the elevators at busy times as I witnessed arguments and near fist fights when people tried to ignore the 4 limit rule.
The $15 parking fee seems excessive, as does the 7% marketing fee. It seems that this hotel is being booked to near capacity. If social distancing is not possible, perhaps the hotel can eithe use the money from parking, reduced housekeeping services and "marketing" fees to hire security to enforce the 20 limit max person pool rule and 4 person max elevator rule or not book to capacity. I'd even be fine if the hotel shut the pool down if people cannot follow simple rules.
Would think twice if health and safety matter to you especially during COVID.
The basics were met - clean and quiet room and comfortable bed. We were notified ahead of time not to expect housekeeping but we could ask for supplies. Well, when we wanted to get new towels, we were very disappointed that they ran out and we would have to wait until morning when housekeeping came in to do laundry to get more.
The pool was a disaster and COVID 19 protocols are not being enforced. There is a sign that there is a maximum of 20 people that can occupy the pool with a max of 5 per group. When I came down, I counted 37 people. Although not the hotel's fault per se, someone from the staff needs to enforce the rules. I saw security cameras in the pool area. Was security asleep at the job? When I came down later when there were less than 20 people, the pool water seemed very cloudy. Makes one wonder how often the pool is cleaned, filters changed and checked for cleanliness.
Another area that needs monitoring is the elevators. Understandbly, there is a limit of 4 per elevator and it is not practical to build extra elevators. Perhaps a staff member or security guard could be stationed near the elevators at busy times as I witnessed arguments and near fist fights when people tried to ignore the 4 limit rule.
The $15 parking fee seems excessive, as does the 7% marketing fee. It seems that this hotel is being booked to near capacity. If social distancing is not possible, perhaps the hotel can eithe use the money from parking, reduced housekeeping services and "marketing" fees to hire security to enforce the 20 limit max person pool rule and 4 person max elevator rule or not book to capacity. I'd even be fine if the hotel shut the pool down if people cannot follow simple rules.
Would think twice if health and safety matter to you especially during COVID.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Questions & answers about the pool
Answer from ARJACT
Dec 2021 |
Didn’t use the pool. Hotel was very busy with families with children.
1