Bridal Chapel of Niagara
Bridal Chapel of Niagara
3.5
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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3.5
10 reviews
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3
Felicia B
1 contribution
Aug 2023 • Family
My husband and I used The Bridal Chapel Of Niagara to have our wedding, I contacted Diana in May 2023 to schedule for August 2023. Diana was very nice and informative, I met her at the church so that I could see the inside and the same day I also paid her which was $375 not $199 or $299 like the website says for different packages. She said she would call a month before the wedding to check in and she called 3 weeks before the wedding, but this time her demeanor was different she was not as pleasant and she asked me if I had a photographer to take pictures and I told her that my brother would be taking pictures and she asked if he had a certificate of insurance because if he didn't he would have to go under her insurance which would cost another $130 or we would not be allowed to take pictures, and that this was required from her bosses. Then she said that the gratuity for the minister was not included in the price I paid. I was livid because it's 3 weeks before my wedding day and she was springing these additional charges on me that should have been told to me at our first meeting but no it wasn't, and lastly she said they my flower girls were not allowed to throw any flower petals. I asked if we picked them up after if it would be okay and she said yes. I wasn't sure if my brother had this insurance so I told her I had to check and see, Diana said she would call back a week before the wedding. Within that time I checked into the certificate of insurance for my brother because he did not have that and was able to get it for $30 a big difference than what she was trying to charge to be added on hers. When she called back I told her we had the insurance she said great and I sent it over to her, then she stated don't forget the gratuity for the minister is 70 or 80 dollars,at this point I was already pissed so I just said okay, then she said that you are not allowed to throw any flower petals, I reminded her that she said we could if we picked them up, she said do you have someone to pick them up? who? So I told her . . The day of the wedding everything went fine the minister was awesome and after the ceremony my husband and I tipped the minister $40 and he was very thankful. This is not the way any business should be run all charges should be stated upfront and the person running the business should be pleasant at all times. If I had not already sent out my invitations I would have asked for my money back and went somewhere else. and for the money spent you should be able to decorate the church and throw flowers with no problem.
Written September 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marguerite FG
1 contribution
Aug 2023
The Coordinator, Diana is wonderful, until after she receives your payment. My husband and I spoke with the coordinator three times prior to our payment. She was informative, cordial and helpful. Then we made the payment. We paid for the "Bridal Chapel" package, which includes: Officiate, Music and Witness.
She called me a week before the wedding date, as promised. This is when her attitude and demeanor changed. (Jekyl/Hyde) When we spoke, she asked about our vows, the witness, the expected tip of $70 - $80 for the officiate and our hotel.
Vows: If you want "until death do us part," bring your own vows, because I don't do that. At first I agreed, but after speaking with my fiance, he wanted those words.
Witness: The package had a witness paid for, she wanted to know if anyone would be attending, because they could be our witness. I said, I wanted the witness we paid for. Also, I didn't know if anyone was attending.
Tip $70-$80: She told me "Remember the required tip for the officiate is $70-$80." Honestly, I can't remember something that was never told to me, or that is not listed on the website.
Hotel: She kept returning to where we would be staying. She insisted on knowing the street address, when I could only give her the name of the hotel. She became confrontational. She wouldn't leave this point alone, even when I agreed with her.
The day before our wedding she calls us. We ask about a discount if we provide a witness. She became very angry, and wanted to know what we were talking about. Then she told us, "Be straight with me, are you bringing witnesses. If you are, I will not charge you the $100 for the 1-10 people. I am not supposed to do that, but I am trying to help you out. You bought the 'Elopement Package.' That means two people only. You and the groom."
After that call, she calls us back again. Now she says the officiate is angry with her; and the required tip is: $80-$90. Additionally, while she yells at me on the phone about the required tip, she adds in "You cannot take any pictures inside the church, that is extra if you want to take pictures. Your witnesses can't take pictures during the ceremony." This is not what she told us before she got paid. She would not take pictures, but we could if we wanted to.
Check out the site, there isn't anything about a charge for attendees, couple taking pictures or an "Elopement Package." We had two people attend; they are now our witnesses. There wasn't a discount; AND even after spelling their names, she got my sister's name wrong. I do not mean spelled wrong; I mean completely a different name. Finally, and compared to everything else, this is small. The package said we would have music. The only music we had was when my phone rang (forgot to turn it off). Good thing it is classical!
My husband and I agreed to wait until we received our marriage certificate from the State, before I posted this review. We were fearful Diana, the Coordinator/Grifter would not send our paperwork in.
Bridal Chapel of Niagara Falls one (1) star, because of the Officiate. If it wasn't for him, I would tell you 0. I know that number is not possible, but he did make it legitimately 1 star.
Moral of the story: The Officiate was a funny, jovial man. He is accommodating and a calming presence. The woman, Diana is an untrustworthy, manipulating, argumentative and aggressive person, basically no better than an angry grifter. Pay the extra money and go to another chapel.
She called me a week before the wedding date, as promised. This is when her attitude and demeanor changed. (Jekyl/Hyde) When we spoke, she asked about our vows, the witness, the expected tip of $70 - $80 for the officiate and our hotel.
Vows: If you want "until death do us part," bring your own vows, because I don't do that. At first I agreed, but after speaking with my fiance, he wanted those words.
Witness: The package had a witness paid for, she wanted to know if anyone would be attending, because they could be our witness. I said, I wanted the witness we paid for. Also, I didn't know if anyone was attending.
Tip $70-$80: She told me "Remember the required tip for the officiate is $70-$80." Honestly, I can't remember something that was never told to me, or that is not listed on the website.
Hotel: She kept returning to where we would be staying. She insisted on knowing the street address, when I could only give her the name of the hotel. She became confrontational. She wouldn't leave this point alone, even when I agreed with her.
The day before our wedding she calls us. We ask about a discount if we provide a witness. She became very angry, and wanted to know what we were talking about. Then she told us, "Be straight with me, are you bringing witnesses. If you are, I will not charge you the $100 for the 1-10 people. I am not supposed to do that, but I am trying to help you out. You bought the 'Elopement Package.' That means two people only. You and the groom."
After that call, she calls us back again. Now she says the officiate is angry with her; and the required tip is: $80-$90. Additionally, while she yells at me on the phone about the required tip, she adds in "You cannot take any pictures inside the church, that is extra if you want to take pictures. Your witnesses can't take pictures during the ceremony." This is not what she told us before she got paid. She would not take pictures, but we could if we wanted to.
Check out the site, there isn't anything about a charge for attendees, couple taking pictures or an "Elopement Package." We had two people attend; they are now our witnesses. There wasn't a discount; AND even after spelling their names, she got my sister's name wrong. I do not mean spelled wrong; I mean completely a different name. Finally, and compared to everything else, this is small. The package said we would have music. The only music we had was when my phone rang (forgot to turn it off). Good thing it is classical!
My husband and I agreed to wait until we received our marriage certificate from the State, before I posted this review. We were fearful Diana, the Coordinator/Grifter would not send our paperwork in.
Bridal Chapel of Niagara Falls one (1) star, because of the Officiate. If it wasn't for him, I would tell you 0. I know that number is not possible, but he did make it legitimately 1 star.
Moral of the story: The Officiate was a funny, jovial man. He is accommodating and a calming presence. The woman, Diana is an untrustworthy, manipulating, argumentative and aggressive person, basically no better than an angry grifter. Pay the extra money and go to another chapel.
Written August 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lela & James
6 contributions
Sept 2022 • Couples
I am so glad I chose Bridal Chapel of Niagra Falls to handle our elopement. Diana and her reverend ,AJ, are genuine, caring people that go the extra mile to ensure you have a stress free, magical day. Everything was explained to me in detail and Diana followed through on her commitment to deliver a top notch wedding ceremony at the most beautiful location imaginable!
Written October 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Becky S
Conneaut Lake, PA8 contributions
Sept 2020
Diana was wonderful to guide us through what we needed to do. It's been a long time since we had to work through the paperwork and logistics of tying the knot. This was a second marriage for the both of us, but we have been together for over 14 years. We wanted something simple but memorable. Diana and the minister provided both of that. Diana never forced our decisions about anything. She gave suggestions, and we loved all of them. She was very responsive with any questions. The minister made us feel relaxed and helped us to enjoy the moment. I would recommend the Bridal Chapel of Niagara Falls to anyone who wants a simple ceremony by the Falls. It was the most romantic day of my life!
Written September 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gina lippman
8 contributions
Aug 2020 • Couples
I couldn’t recommend Them any higher. If you are looking to work with great people , and have a beautiful intimate wedding or vow renewal , Diana is the person to see. You will love it !
Written September 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jade
1 contribution
Jul 2020 • Couples
My husband and I were looking to elope and it was tough to do with the pandemic. Diane was great and answered any questions that we had. She was even able to help us get our license on a Sunday for our Monday vows since we are from out of state. The minister was great and really put both of us at ease. We were married in front of the falls. I am so glad we decided to go with the Bridal Chapel we could not have asked for a more smooth occasion.
Written July 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
F1392OEjoe
Niagara Falls, NY2 contributions
Apr 2018 • Friends
Diana and her team do an amazing job keeping an event together. There are so many variables with a weeding from the venue to the officiant they have it all under control.
Written October 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angela B
1 contribution
Apr 2017 • Couples
we were advised no one could take pictures inside the church - but that we could purchase a professional picture package for $135 cash - we did after being reassured they would be PROFESSIONAL pictures. well we got a cd in the mail 2 weeks after the wedding with our PROFESSIONAL pictures - it was a walmart cd with 29 pictures on it, had doubles where she just cropped and zoomed in on the pics, the pics were TERRIBLE and we could have had great pictures using a cell phone compared to these - there was only 1 picture of my flowers, none of my maid of honors flowers, only 1 pic of me by myself and 1 pic of the groom by himself, 1 picture of our rings with our hands smashed on top of my flowers - it was horrible - and FYI brides to be - ask to see your vows ahead of time ! I asked to read what they were going to do and was horrified - the minister literally had to pull up traditional wedding vows and read them off his iphone - a Vegas drive thru chapel would have been less tacky !
Written April 14, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrnMtnGirl79
New England613 contributions
Jan 2017 • Family
We were guests at a wedding here and there were so many rules. We did not see the rules posted anywhere and were not gently advised of them by a handout or anything when we arrived so for the 30 minutes before the ceremony (when guests were permitted to enter- some guests who arrived 45 minutes before were asked to leave and return 30 minutes before) guests were constantly being told no- no photos, no water bottles, no there's only one bathroom, no you may not leave the baby's dirty diaper in a wastebasket because the cleaning service has already come (please take it with you), no congregating outside the chapel area unless you're in the bathroom hallway where the wedding party is waiting to enter... the list was endless.
While the chapel was pretty, the rigorous schedule of the brief ceremony and the photography package by the chapel coordinators felt sterile and not as cheerful or fun as one might expect for a wedding celebration. We did appreciate the free parking and the willingness of staff to allow the couple some candid photographs outside the chapel as they desired.
We considered a vow renewal here when we first entered but would rather seek out a place that is warm and welcoming both to the bridal party and the guests for such important occasions.
While the chapel was pretty, the rigorous schedule of the brief ceremony and the photography package by the chapel coordinators felt sterile and not as cheerful or fun as one might expect for a wedding celebration. We did appreciate the free parking and the willingness of staff to allow the couple some candid photographs outside the chapel as they desired.
We considered a vow renewal here when we first entered but would rather seek out a place that is warm and welcoming both to the bridal party and the guests for such important occasions.
Written January 19, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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