Great hotel! We arrived a bit early which was no problem. The front desk staff, Priscilla, actually texted me to make sure the room was ok! The bar stafff and wait staff were friendly and fabulous. And the room was super quiet and comfortable. We visit Buffalo frequently for business and personal trips and are making this our go-to hotel.
We were there during the eclipse which is normally off season but they were clearly sold out. They dealt with being overextended in a professional and caring manner and we did not feel our trip was impacted as a result. The restaurant staff in particular did a wonderful job handling the influx of visitors. The restaurant staff was incredible and caring with our children. They offered to bring food to our room so the kids didn’t have to wait. Shirley temple drinks were offered to keep kids happy and in general they went above and beyond to make sure our kids had a great experience! Thank you!
I was very pleasantly surprised by this hotel. It is located right on the path to goat island and the US side of the falls, walkable for sure. We had a gorgeous view of the water from our room, with large windows. Beds were comfortable, bathroom had the best water pressure of any hotel I've ever stayed in, and the hotel in general was nice and clean. Lovely bar area, with an outdoor patio that I am guessing gets great business in the warmer months. Highly recommend this hotel!
We were at this hotel as part of a hockey tournament. The front desk staff and restaurant staff were kind but the cleaning staff stole jewelry from my toiletry bag and despite calls and emails to the hotel nobody has bothered to contact me. I don’t recommend a hotel where staff steal and are not held to account.
Dear Eileen,
We are sorry to hear that your items went missing. We are only finding out about your items almost 3 weeks after your stay with us, so we will have to investigate further. We have no record of any items in our lost in found matching your description. We will reach out to you via email.
Best experience EVER. BEST staff you will ever encounter. Caroline, Gabby, Sasha and the custodial staff deserve as much praise as possible. Beautiful clean and perfect rooms. Best stay ever!! I will never go anywhere else, they have my business permanently.
