All You Need to Know About the Concierge
at Sheraton Amsterdam Airport Hotel And Conference Center
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Concierge review highlights
... fruit there for the guests and much to our surprise the concierge (the luggage handler) told my kids to leave the...
... helped with a fast and smooth check in and the wonderful concierge/bellmen did a great job getting me settled into room...
... he was such a pleasant young man. The gentleman at the concierge department - I think he name was Daniel - was helpful and...
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Reviews that mention concierge
Write a reviewWe booked a room for only a few hours, in between flights. We chose the hotel for two reasons first of all because it is the closest to the arrival halls (and the easiest to reach) and because we could store luggage there until our return.
Upon our arrival we quickly got the room, but the luggage handling was a bit slow, they seemed to be unwilling or unable to work fast... I’ll leave it somewhere in the middle.
What bothered me most was the fact that our room, if I’m correct 411 was dirty and no clean towels or so, even though I had clearly stated that we would arrive at 9.00 and would only use the room to rest and refresh a bit after a long flight... We arrived at 9.30, but only stayed in the room shortly due to this unsatisfactory state of the room.... the beds were not made, dishes from the previous guests were still there and a dirty bathroom without clean towels......
I reported this at the reception but nobody really cared, if we hadn’t had to catch another flight I would have filed a complaint right then, but now we had to go and so I left it.
Upon our return I came to collect the luggage, with my wife and two kids... there was fruit there for the guests and much to our surprise the concierge (the luggage handler) told my kids to leave the fruit??.... worse was that he complained about the number of suitcases (true we had a few an well it is his job after all)... We are guests and it really surprises me that people are treated like that,in addition to that it also isn’t very smart, because a friendly and helpful person can expect a bigger tip from a happy customer/client ( now I still gave him a small tip as I was in a good mood myself).
Overall very unsatisfactory and I won’t use the hotel again even though I have a member card and travel to and from Schiphol often.... The Hilton and CitizenM are not much further after all.
Upon our arrival we quickly got the room, but the luggage handling was a bit slow, they seemed to be unwilling or unable to work fast... I’ll leave it somewhere in the middle.
What bothered me most was the fact that our room, if I’m correct 411 was dirty and no clean towels or so, even though I had clearly stated that we would arrive at 9.00 and would only use the room to rest and refresh a bit after a long flight... We arrived at 9.30, but only stayed in the room shortly due to this unsatisfactory state of the room.... the beds were not made, dishes from the previous guests were still there and a dirty bathroom without clean towels......
I reported this at the reception but nobody really cared, if we hadn’t had to catch another flight I would have filed a complaint right then, but now we had to go and so I left it.
Upon our return I came to collect the luggage, with my wife and two kids... there was fruit there for the guests and much to our surprise the concierge (the luggage handler) told my kids to leave the fruit??.... worse was that he complained about the number of suitcases (true we had a few an well it is his job after all)... We are guests and it really surprises me that people are treated like that,in addition to that it also isn’t very smart, because a friendly and helpful person can expect a bigger tip from a happy customer/client ( now I still gave him a small tip as I was in a good mood myself).
Overall very unsatisfactory and I won’t use the hotel again even though I have a member card and travel to and from Schiphol often.... The Hilton and CitizenM are not much further after all.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center
Responded Mar 10, 2018
Dear Ronald_jelle, Thank you for choosing Trip Advisor as a way of expressing your thoughts on how you experienced our hotel. We value all guest comments, and constructive feedback helps us to continually improve upon our services and facilities. I would like to apologize for failing to exceed your expectations, and I would like to assure you that this is not the service we pride ourselves with. I take your feedback very seriously and I will share your comments with our management team. We appreciate being advised of any breach in the usual fine service for which our hotel is noted. Should you return to Amsterdam in the near future we hope to have the opportunity to regain your confidence in our services. Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a tremendous stay at this wonderful hotel recently. It was nice to be back and I make the Sheraton my only place to stay in Amsterdam. What a great convenience to be stepping off the airplane and into the hotel in a matter of minutes. Very convenient and easy to access. The kind guest reception helped with a fast and smooth check in and the wonderful concierge/bellmen did a great job getting me settled into room quickly. My suite was perfectly prepared, very clean and comfortable. The Sheraton Club Lounge is a favorite place to spend time; nice food and beverage selection and such nice team members serving the customers. Room service is quick and nice selection. I am so glad to have spent time at the Sheraton and my appreciation to Mr. Paul Chevalier for another tremendous stay! I look forward to returning soon!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center
Responded Aug 29, 2017
Dear SCMTrance, The Sheraton Amsterdam Airport Hotel is always interested to hear the comments of its guests, and we are glad that you have shared them with us on Trip Advisor. It is very thoughtful of you and I love reading your review. Happy guests are what keeps us going. How nice to hear that you enjoyed the convenience of our Sheraton Club Lounge. I am very proud to read that you where impressed with the service our congierge offered you, and that our teams went above and beyond in making your stay a memorable experience. We do thank you again for having chosen our property for your stay in Amsterdam and also for having taken the time to share your experience here on Trip Advisor. Until we see you again I wish you all the best from my team and myself. Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Sheraton Amsterdam Hotel & Conference Center for one night. This Hotel is well located - right in the airport, is modern and sleek and has easy access into the city with the train access just under the stairs.
What an excellent experience. The staff were warm and friendly and used my name at every interaction with them. I was checked in by Jeroen and he was such a pleasant young man. The gentleman at the concierge department - I think he name was Daniel - was helpful and really knew his stuff! The young man who checked me out was professional and excellent with his service as well.
The F & B options in the Club Lounge were excellent! The room was comfortable and well kept! It had everything I needed.
Thank you Sheraton Amsterdam and Conference Center for a great experience. I will certainly refer this Hotel to those travelling to beautiful Amsterdam.
Great job!!!!!!!!
What an excellent experience. The staff were warm and friendly and used my name at every interaction with them. I was checked in by Jeroen and he was such a pleasant young man. The gentleman at the concierge department - I think he name was Daniel - was helpful and really knew his stuff! The young man who checked me out was professional and excellent with his service as well.
The F & B options in the Club Lounge were excellent! The room was comfortable and well kept! It had everything I needed.
Thank you Sheraton Amsterdam and Conference Center for a great experience. I will certainly refer this Hotel to those travelling to beautiful Amsterdam.
Great job!!!!!!!!
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Room Tip: The Hotel is not near the city center but there is a train that leaves from the airport to take...
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center
Responded Jun 29, 2015
Dear farahj16, Thank you for your compliments regarding your stay at the Sheraton Amsterdam Airport Hotel and Conference Center. It is very thoughtful of you and I love reading your review. I am proud to read that we have contributed in make your stay a nice and memorable experience. Let me assure you that I will share your great comments with Jeroen, Daniel and the rest of the team. They will be proud to hear this. Our team is always at your service to assist you with any future requests. We do thank you again for having chosen our property for your stay in Amsterdam and also for having taken the time to share your experience here on Trip Advisor. We hope that we will have the pleasure of welcoming you back soon here at the Sheraton Amsterdam Airport Hotel. Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Used twice in 2019 for day room use during long transits. Location is so easy. Concierge vey helpful. Love the free tea and coffee facilities on each floor. Super quiet and elegant rooms. Train station underneath for a quick dash into Centraal. Can't fault it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center
Responded Jan 9, 2020
Dear Mr_Paul_AU, Thank you for choosing Trip Advisor as a way of expressing your thoughts on how you experienced our hotel. We are always striving to provide great customer service by our friendly and helpful staff. I am proud to read that we have contributed in making your stay a nice and memorable experience and that you found the hotel convenient due to the public transport facilities nearby. In closing, I would like to thank you once more for sharing. Hopefully you will come back one day, and until then I would like to thank you for caring! Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kudos to the staff! This is our second stay at the Schiphol Sheraton and I recommend this hotel without reservation. In our last stay, (October 2013) our final night was interrupted by a fire alarm. There was no emergency so it was either a malicious or a mechanical false alarm. When we checked out to catch our flight in the morning, the desk staff was very apologetic and told us that the next time we stayed there we would be upgraded. So now its December 2016 and as we are checking in, my husband tells the staff member about our last experience and asks if they will upgrade us. The staff member looks at our reservation and perhaps my SPG account and doesn't see anything. She offers to check with the manager but we said not to bother, it was silly to think that we would get upgraded. Meanwhile, her colleague is typing away and interrupts our check in to say, “It is noted here: October 24, 2013, false fire alarm at 215 AM. Upgrade next visit.” And so she upgraded us to an executive room with lounge privileges. The lounge access was a great upgrade and saved us a ton of money. It is open from 7a-11p and offers an upgraded coffee/espresso/cappuccino maker, dutch cookies and a cooler with soft drinks, water and beer. But, from 7-10 they have a hot breakfast that included scrambled and boiled eggs, mushrooms, bacon and sausage. On the cold side there were many types of bread, cold cereal, cheeses and a few cold cuts. There were also several types of fruit and sweets. I suspect that the full breakfast served in their main restaurant might have had more choices but this one had the basics served in a warm and appetizing manner. From 6-9 PM they serve two hot hor d’ourves, dutch cheeses, fruit, bread, a few salads and small sandwiches. In addition to the drinks in the cooler they also had red, white and sparkling wine. The “happy hour” was very relaxing and enjoyable and allowed us to reduce our restaurant spending by quite a lot.
The executive room was very nice, spacious and silent with a view of the runways and planes landing and taking off. The bed and bedding were very comfortable. There was a desk chair and a club chair with ottoman. Towels are ready for replacement, they felt a little stiff and were on the small side for a bath towel. But terry robes and slippers were provided and made up for the towels. My favorite amenities at this hotel are ice machines on every floor and mini fridges in every room. There is an in-room thermostat and we were able to adjust the temperature to our liking. The bathroom had a full sized tub as well as a standing shower with a full door. My only criticism is that there is no clock of any sort in the room.
The location of the hotel is within the campus of the airport. There is an escalator from the main lobby of the airport directly to the hall that connects to the hotel so that you never have to go outside. Most TA reviewers recommend choosing hotels near the city center, and I certainly understand and agree with the benefits of such. However, overseas travel exhausts me and being able to walk off the plane and go directly to the hotel enhances my experience. If I were staying in Amsterdam for several days I might move to an in-town hotel but unfortunately my Amsterdam stays have been 2 nights each so I have not moved. The train is right under the airport so getting into town is fast and comfortable. The Bell Men double as concierge and I have found them to be extremely knowledgeable, helpful and courteous. Departure from the airport is similarly convenient. No taxis or trains, no shlepping luggage. Just get up, have breakfast and walk into the airport.
The executive room was very nice, spacious and silent with a view of the runways and planes landing and taking off. The bed and bedding were very comfortable. There was a desk chair and a club chair with ottoman. Towels are ready for replacement, they felt a little stiff and were on the small side for a bath towel. But terry robes and slippers were provided and made up for the towels. My favorite amenities at this hotel are ice machines on every floor and mini fridges in every room. There is an in-room thermostat and we were able to adjust the temperature to our liking. The bathroom had a full sized tub as well as a standing shower with a full door. My only criticism is that there is no clock of any sort in the room.
The location of the hotel is within the campus of the airport. There is an escalator from the main lobby of the airport directly to the hall that connects to the hotel so that you never have to go outside. Most TA reviewers recommend choosing hotels near the city center, and I certainly understand and agree with the benefits of such. However, overseas travel exhausts me and being able to walk off the plane and go directly to the hotel enhances my experience. If I were staying in Amsterdam for several days I might move to an in-town hotel but unfortunately my Amsterdam stays have been 2 nights each so I have not moved. The train is right under the airport so getting into town is fast and comfortable. The Bell Men double as concierge and I have found them to be extremely knowledgeable, helpful and courteous. Departure from the airport is similarly convenient. No taxis or trains, no shlepping luggage. Just get up, have breakfast and walk into the airport.
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Room Tip: no suggestions
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center
Responded Jan 5, 2017
Dear gatorfan1973, Thank you very much for your review on your stay at The Sheraton Amsterdam Airport Hotel & Conference Center. We really appreciate the fact that you took the time to write such a complete story on your experiences with us. I am proud to read that we have contributed in making your stay a nice and memorable experience, and that you were impressed by the service delivered to you. We sincerely thank you for your kind comments regarding all facilities in the hotel, great to hear. Off course we would be happy to place a small clock in your room if you let us now in advance. Again I would like to share with you my appreciation for giving us your thoughts regarding your stay with us. Hopefully you will come back one day, and until then I would like to thank you for caring! Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.