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4.5
#17 of 25 all-inclusives in Bavaro
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
14,375 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Royalton Splash Punta Cana, An Autograph Collection Resort & Casino, garners praise for its varied amenities, including the Diamond Club and a water park that families adore. Guests commend the hotel for its prime location and vibrant atmosphere, enhanced by festive room decorations and diverse pool environments.
However, the value proposition is questioned due to additional fees and the necessity of upgrades. Moreover, visitors report dissatisfaction with the outdated and sometimes unclean rooms, and service quality appears inconsistent, ranging from attentive to disorganized.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Abundant
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There are three resorts on property, Grand Memories is farthest away from beach, Grand Memories Splash located right beside water park, and Royalton which is beachfront. (You have access to all three) All three resorts have the amenities needed to enjoy your stay and are so close you could walk from front to back in 10 min. Grand Memories has 2 a la carts (pasta and Mexican), bar, pool, kids pool, and nightly entertainment. (Mini stage set up) Splash has 1 a la cart (sea food), the main buffet, ice cream/coffee/desert shop, burger/hotdog/fry shop, mini shopping store, pool, kids pool, jacuzzi, kids club, kids games room, 2 bars, and main entertainment stage. Royalton is located on the beach but still offers pool, kids pool, lots of shaded areas, multiple bars, buffet, 3 a la carts (Italian/Japanese/surf&turf), bbq grilling restaurant, and 2 other Diamond Club only restaurants. This resort is more adult oriented, with shopping options like purses, cigars, beach wear, everyday clothing, money exchange, casino, and a main shopping store. There are work out areas, Spanish lessons, yoga, entertainment, bars, pools, kid friendly activities on all three resorts. The prices are the same no matter what shop you buy your T-shirt from. The currency exchange booth wanted 50% exchange rate when I tried to convert CAN$-US$ You purchase bottles to take home from any of the lobby’s by viewing the bottles and prices at any bar. Tip, Tip, Tip, it’s appreciated and the service is better. You will still get your burger, or table cleaned, but....a tip has them remember you. They will have a drink ready for you as soon as they see you by the pool, have a towel saved for you, or extras are done in your room. The drink fridge will always be restocked, or the bartender will make sure you have premium alcohol.
Special people that stand out are.... Ramon, he balances drinks on his head while delivering your order on his bike and is always helpful and friendly. Jhoun at the beach bar/Bali bed rentals (top notch service) he will give you 5 star service and is very friendly. Juon at the buffet, man this guy can work! He brought drinks, topped your drinks when they got low, took away plates quickly, he was just super. The water park is very serious when it comes to the height of the rider so make sure your child is 4 ft tall or they will not be going on the adult rides.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Regional C M PUJ, Marketing at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
Responded Sep 16, 2022
Dear guest, We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. We are sincerely looking forward to the pleasure of welcoming you again to Royalton Splash Punta Cana and make sure that you will enjoy the best services and facilities on your next visit. Sincerely, Royalton Splash Punta Cana Resort Team
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This is the 3rd year we have been to Grand Memories and it gets better and better each year. On arrival we were quickly allocated a room overlooking the pool, the rooms are spacious and well equipped. Good air conditioning which was lovely after a day round the pool. Our cleaning maid Emma Segura kept our room spotless and it always smelt lovely and she left lovely touches such as flowers on the bed and a flower arrangement intwined in the net curtains.The walk up to The Royalton is well worth it you pass the water park and then through the bird sanctuary where they have a range of birds such as peacocks strutting their stuff and showing off their feathers and it literally takes 10 minutes. Round the main pool the entertainment team are friendly and will stop and have a chat to you Roman Fulga kept everyone amused by how many drinks he could carry whilst riding his bike. Meals in the main buffet are varied and they have special sections where it is cooked whilst you wait, it can get a bit busy in here at peak times and they are a bit slow to clean tables up and reset them. On an evening the entertaintment is good or if you just want a quiet drink and chat go to see Ruver and Martha at the Bellina Bar they are just so helpful and work very hard. One thing that was a complete surprise to us was that the hotel wanted 200 US Dollars as a deposit for the room this year which was a complete surprise, we didnt take a card and certainley didn't have 200 Dollars cash so we just signed a form to say if we wanted any extrs we had to pay it straight away, never have I had to do this is any other hotel that I have been to
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Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BlueDiamondPRResonse, Gerente at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
Responded Feb 17, 2020
Dear debrawJ7152RM, We are honored for you having chosen our resort at Punta Cana one more time and we are delighted to read that you spent a most wonderful holiday. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Comments like yours are our best reward. We work hard to treat our guest’s will! We’ll make sure that Ramon Fuego gets the recognition he deserve. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Cordially, Grand Memories Team.
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Newly renovated nice, non damp smelly rooms (otherwise often the case on these resors). Good cleaning staff. Lovely gardens. Pools had to many particles in them (need to be cleaned). Gracia restaurant on the beach (extra cost of 15 USD per adult visitors from Memories) was a good restaurant. A la carte restaurants and the memories facilities worse than the buffet and not worth the effort. Buffet restaurant had high quality food, good chefs, but mostly terrible waiters (lazy, would serve drinks or clean/prepare tables). Much effort to sell additional services to guests who have already paid for all inclusive. So called "house conceriege" service was terrible. Only focused on selling. Waist of time. Dont accept any of their "services". Diving better in the carib side of the island. Too high waves on this side of the island (towards the atlantic). Fun water park. Kids and myself had great fun. Beach was nice. Noisy and unncessary low quality entertainment at pools and in the evening (mostly disturbed sleep, bring ear plugs).
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Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRbluediamond, Gerente at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
Responded Jan 14, 2020
Dear chriskZ8426BP, We would like to thank you for taking the time to write this review with detailed highlights about your stay. We extend our sincere apologies for the impression that you have of our restaurant staff. We continuously train our staff, and we have already shared your review with our managers. They will implement necessary improvements to continue giving the best possible service to our guests. However, thank you very much for taking the time to review our property. It's always heartwarming to hear that our cooking was appreciated. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely, Grand Memories Team.
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Upon arrival we were helped by Esther in the Diamond club and it seemed as if she was brand new. After waiting almost an hour to check in she finally got organized gave us our wristbands but did not give us a room which took another 20 minutes to have the room prepared. After this long wait she advised it would be faster to just bring our belongings to the room ourselves as it would’ve been quite a wait. Along with my two enfants and wife we trekked 15 minutes in the heat to find our room
They offer access to Royalton Punta Cana restaurants if you do a tour to be offered to pay a large sum of money to stay at royalton resorts. I noticed this in Jamaica too so quickly shot down the invitation as I would not recommend this to any guests as it is a gouge for money and similar to time share agreements that are hard to get out of.
Buffet was really the only place to eat as the a la carte had long waits even being a diamond club guest. We got to eat at the mexican and italian both were long waits for food and was the same quality as the buffet
Service was not great, servers did not understand the needs instead rushing thru instead of doing it properly. My son requires a high chair and each time I had to ask for it to be cleaned from food and debris left from other children. Diamond club section in the buffet was packed and you could go sit in the normal buffet for the same or better service.
Unfortunately my 22 month old son got hand foot and mouth on day 4 of vacation. Do not waste thousands of dollars to have your vacation ruined by this. They don’t sanitize the pools, cutlery, and tables. Add this to the list of hotels affected by this Royalton Bavaro, & Grand Barcelo.
While staying at Grand Memories Splash, I realized protocols that were in place to prevent the spread of diseases were not being taken seriously by the hotel and their employee’s. The hallways were being mopped with water that smelled like urine and feces. Not only that not once in 7 days did I see water quality being tested nor treated.
Overall Diamond Club, concierge & butler are not worth any amount of money. I’ve stayed at other resorts were this service was not extra. There are many better places to stay for alot less money in Punta Cana. Absolutely nothing special no where close to Royalton which it was sold to be.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alyson Bruce, Propietario at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
Responded Feb 21, 2020
Dear W1935ZNandrewm, We are concerned to read your comments about HFMD. The health and safety of our guests is of paramount importance to us and we have protocols in place to ensure the highest standards. We would like to mention that the Coxsackie Virus is a highly contagious virus that is brought to the property by guests in the vast majority of the cases, very much like a common cold. This virus is almost non-existent in the Dominican Republic. As you might be aware, the incubation period varies from 2 to 5 days, which means that symptoms usually start to appear several days after the guest´s arrival. The chances of a guest contracting the illness at the hotel are extremely low. As part of our commitment to health and safety, the hotel have a clear and consistent protocol for the Prevention of the Spread of Infection (POSI) in place, which includes precise sanitization procedures, the use of specialized cleaning equipment and commitment to a clear record-keeping, in addition to reviewing control files to prevent the possibility of an outbreak. Our staff offers ongoing advice to guests about monitoring their health and protecting themselves from the spread of germs and our medical team is readily available to assist our guests with hospital services and swiftly address any concerns. We also work regularly with Saniconsult, a leading health and safety advisory group with a focus on outpatient care and prevention in sanitary areas, to ensure we are keeping up the best practices. Our work with Saniconsult includes ongoing audit reports and health-focused solutions (i.e. food hygiene, water control, disease prevention). Unfortunately, if the guests do not notify us, we can only activate our protocols to prevent and contain the fact. During this period, if the guest makes use of public facilities, the risk of spreading is higher. Nevertheless, we have never experienced an outbreak and cases have been limited to one or two at a time on the limited occasions we´ve had this illness on property. Claims that there have been several cases at once are highly inaccurate and misleading. It is very important to mention that the responsibility for prevention and containment rests with the hotel but, more importantly, the responsibility for reporting this illness urgently rests with the guest in order for us to take immediate action. To our dismay, this is not always the case. We will continue to monitor any customer complaints we receive and proactively work with authorities at the Ministry of Public Health and our partners at Saniconsult to ensure that all our guests have access to the safe and sanitary environments they expect.” Cordially, Grand Memories Team.
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This is my first review ever and will be brutally honest. The Grand |Memories side is literally miles from the only beach access at the Royalton, as are all the decent A La Carte and buffet restaurants that you do not have any access to without paying to upgrade. Prepare for a lot of walking or waiting at least 20 minutes for transportation. The biggest scam is with the Diamond Club bracelet you get when you are pretty much forced to pay to upgrade for decent food. I had to pay $240 US for 2 people. The food in the Selections buffet was below average for the Dominican . Real Diamond Club Members get priority seating and you will be confused and turned away from certain pools and beach areas that are only for the elite with black bracelets. The upgrade gets you nothing more than the line up at the Royalton buffet and restaurants that are always too full to get in. The staff are all amazing and friendly. Christian from the tiny lobby bar at Memories, Arturo from the Royalton lobby bar, and all the restaurant staff and front desk workers, Caesar and Gilberto were very helpful and Jennifer at Guest Services should be promoted to Manager. The Water Park was never too busy and lots of fun. You will never get a beach chair unless you claim one before 9 AM with a towel like every other ignorant person at the beach. My biggest complaint is with how this resort is run. There is a class system in place and Memories guests are the lowest class with minimal access to pools or restaurants.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BlueDiamondPRResonse, Gerente at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
Responded Feb 8, 2020
Dear davegZ8186RO, Receive a warm regard from Grand Memories Punta Cana. It is my deepest regret to read that you went through such inconveniences during your recent stay at our property; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so, we focus on following the highest standards of quality and service. We regret that you didn’t find the Diamond Club Service up to your satisfaction. Our Diamond club is a high-class service where you can enjoy exclusive benefits and dedicated service. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially, Grand Memories Team.
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This was our 1st time to Grand Memories in Punta Cana and I can say for sure that we will be back. It is a great family resort with lots of stuff to do. You need to call and have your mini bar stocked daily - they will tell you this when you check in and our Sunwing rep also told us this at the orientation meeting - We would call and they would arrive in 15-20 minutes to restock which is nice because you can not use tap water for brushing teeth so you need bottled water which we already knew from having traveled to other places in the Caribbean. One complaint we have would be that there are no towel cards or a towel limit for guests so people leave towels all over the water park, at the beach and by the pools on the chairs and you don’t ever know if people are there or if they have left and just didn’t take their towels with them. We liked the fact that the bracelet you get when you check in has you room key attached to it. That is a really nice feature. Ordering room service or any extras for your room like blankets was easy as it was all done on the TV. Our kids aged 9 and 11 loved the water park.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRbluediamond, Manager at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
Responded Jan 10, 2020
Dear 770lindsayg; We are honored for you to have chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday. We love when our staff goes all of their ways in order to please every single need of our guests; we pride ourselves on this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. For us, it's a gratifying pleasure to know that you enjoyed all our services in our facilities, like the room service, the cleaning and etc. Thanks a lot for the compliment. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise. Sincerely, Grand Memories Team.
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This was my second trip to this resort. I would return again, I suggest upgrading to the Diamond club, which we did for both trips. The service is much better and the areas are quieter. Clean rooms, comfortable beds, and stocked fridge. Room service is a nice feature especially in the morning for coffee or tea. All room service waiters where very pleasant and appreciative of tips. Shows at night are good for young families, The Lion Kind was by far the best show in my opinion. Food is four star. Our first dining experience in the steakhouse was really good, second was not as pleasant, our waiter clearly had a larger section and was not able to give us the service we had received the first time. We witnessed the table beside us send back all 8 steaks they ordered, which I think set him back a bit so he was not able to focus on his other tables as much. When we asked other servers for things it was obvious they where annoyed to be helping a table that was not theirs. Sushi bar was wonderful our kids ate there almost every day. The employees there are outstanding. Always quick to serve and made the experience really enjoyable! Sands beach bar's bartenders are fantastic! We loved hitting up this area around happy hour. Almost daily one of our kids napped here, the sounds of the waves and the breeze make it a perfect location for an afternoon nap, while Mum and Dad can enjoy a nice cold draft! Cannot say enough good things about the bartenders at this bar, they were so accommodating and really made this area enjoyable, they are fun, and exciting when that is the vibe there, or chill and relaxing when they can see that's what people want. They definitely knew how to pick up on what their customers wanted...completely exceeded our expectations! Water park is clean and well ran, no long lineups for slides. The tubes can be a bit of an issue, there isn't really a system in place for how to line up if they run out. Some people would hand them over once they had used them, others would keep them and walk right by the people obviously waiting for one. Pools are clean and grounds are nicely taken care of. Beach area is clean, we never had a issue with vendors bothering us. Worth the upgrade to Diamond if you are a beach lover. Our family had our own private section each day where we never waited for service. We booked a day trip with Evan, he is located on the beach just beside the diamond beach bar. (Near the Punta Cana sign) I highly recommend. We were able to negotiate a really good price for our family of six. All kids enjoyed the snorkeling and the guys that ran the boat where fantastic! Overall great experience!
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:If you have little ones that still nap throughout the day, a swim up room is really ideal.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alyson Bruce, Owner at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
Responded Mar 6, 2020
Dear Fiona; We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday. We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests. We love when our staff goes all of their ways in order to please every single need of our guests; we pride ourselves on this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Grand Memories Team
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We stayed in Grand memories splash but spent most time at the beach, we upgraded to Diamond Club and the beach area was perfect for us. Our room in bock 29 opposite the water park, basic but had everything you need, was a short walk to the beach through the Royalton or you could use the transport but there is no need.
Food in the buffet restaurant wasn't the greatest but most of the staff were good, the Seafood and Italian were good meals our favorite was the Mexican.
The best place for us was the Diamond Club beach bar the guys there - Yeison, Juan,Palasio and Diosenes, were great - excellent service with a smile and the food and drink were lovely. The guys helping with towels and beds were really helpful often going round sorting beds out for people. It was good to see they take beds with towels on that haven't been occupied so people can use them.
Our butler Edwin who was great sorting out our requests and the BBQ was excellent. The buffet restaurant near the beach (the only Royalton one we could use) was ok but service very hit and miss. Beans cafe was brilliant the ladies in there made a lovely start to our morning with their friendly, happy service and great drinks, cakes and sandwiches.
Diamond Club upgrade was worth it to us just for the beach area with beds and bar other than that I'm not sure it is. One thing we missed or isn't there is a main gathering/bar area (except where the entertainment was which was mainly for kids). All together though a wonderful holiday.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Regional C M PUJ, Marketing at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
Responded Feb 25, 2020
Dear Karen, Receive a warm regard, Thank you for giving us the opportunity to host you and for such a kind review. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. We strive to deliver a great vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, amenities, and customer service. Comments like yours are our best reward. We love when our staff goes all of their ways in order to please every single need of our guests; we pride ourselves on this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. Kind regards, Grand Memories Team.
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If you have kids I would recommend this hotel for sure. The kids club is good and the water park is excellent. They offer alot of family activities/shows and even offer face painting for the kids most evenings. Our child really enjoyed her vacation.
When we stayed at this hotel we paid extra for the Diamond Club upgrade. In our opinion the extra charge was worth the money. Our concierge, Edwin Berroa, was excellent. His communication skills are excellent and he was always around looking to make our experience a positive one. He was easy to find and reach. He is a huge asset to the hotel in creating an amazing guest experience.
The Diamond Club room was excellent as well. It was very spacious and always well cleaned. The room did not have the musty down south smell. Shower was large and the water was always hot. Beds are comfortable.
Some small things that we found fantastic. We did not have to carry around a room key as it was integrated in our wrist band. Also, there was no nonsense with the towels. You didn't have to exchange a card for a towel which meant that if you left your towel somewhere in the resort you simply grabbed another one from the closets towel station with no hassle. You could leave you room in the morning with nothing to carry. It's very liberating not having to carry a key nor worry about your towel. Well done Royalton / Grand Memories!
The hotel food was great. There was a good variety and making reservations were very easy to make as our concierge, Edwin, took care of all of it. The restaurants were clean and the choice in food was very good.
I would recommend this hotel to anyone. If you do not have kids, I'd recommend you stay at the adjoining hotel which is the Royalton. Either way you're in good hands.
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Date of stay: November 2019
Cleanliness
Service
Sleep Quality
Room Tip:Upgrade to the Diamond Club if you have the means.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRbluediamond, Gerente at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
Responded Jan 11, 2020
Dear SImports, We heartily appreciate your taking the time to write such a kind review on our resort Grand Memories Splash. We are delighted to read that you spent a most wonderful holiday. For us in a gratifying pleasure to know that you enjoyed all our services in our facilities, like the Rooms, the cleaning, the restaurants and etc. Thanks a lot for the compliment. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. We are sincerely looking forward to the pleasure of welcoming you again in Grand Memories Splash and assure you that you will enjoy superior services and facilities on your next visit. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Thanks a lot for this! Warm regard from paradise! Cordially, Grand Memories Team.
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Issues with supposedly mandatory in room for diamond club including hot drinks, mini bar, robes, slippers, face clothes and toiletries. Spent 5 days chasing this up with butler. Mini bar only kept full if tipped daily otherwise only refilled with water! Room never cleaned under bed it was disgusting. Room smelt musty. Never received any hair conditioner in all 14 days and other toiletries were spasmodic. No free bottle of spirit as was advertised at reception desk and when questioned told last day too late - was not aware we could have this as when asked butler told spirit not included!!! Indifferent service when requesting drinks. Pot luck with quality, heat and service of food. Food cold and either over or undercooked at times. Other times really good in buffet especially breakfast. Restaurants very limited selection. No spag Bol or lasagna in Italian but could get for room service! Too many aggressive sellers on grounds. Had to run gauntlet of tables. Timeshare selling/ holiday club nightmare. Diamond Club not worth money as anyone able to sit around pool and separate areas. Not able to sit in buffet areas in Diamond Club as not enough tables. Again service variable in buffet. Most staff very accommodating but some would not give time of day unless black band.
Best place to eat was Score Bar at Royalton which we used daily once aware of it. Beans Cafe and Bites excellent.
All in all not value for money and will not be returning to this hotel
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alyson Bruce, Owner at Royalton Splash Punta Cana, An Autograph Collection Resort & Casino
Responded Mar 17, 2020
Dear Guest, We extend our sincere apologies for the impression you may have had regarding the butler service in our Diamond Club. We take good note of your observation and your comment will be sent to the Diamond Club Manager. We are sorry about the impressions that you may receive about the service from our staff, you can be sure your comments will be taken into consideration for providing a better service. As per our restaurants, they have a tendency to fill up early because we are at our maximum capacity. Our restaurant managers and their teamwork hard to provide a fast and efficient quality service to all our guests and our Executive Chef works hard to make an extensive and varied menu of luxury dishes; we have a different menu every night in our buffet, with a wide variety of foods for all our guests. Concerning the Vacation Club sales staff, If some of our staff members did not perform you as they should, we sincerely apologize and we assure you that the hotel does not agree with this kind of conduct. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience that will surpass your last. Sunny regards, Grand Memories Splash Team
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Diamond club was available at booking. I booked direct through the website. We stayed in building 25 on the ground floor and had no issues. There is a Royalton App that you can add to your phone, but the Concierge worked better, I believe you can book through your TV as well.
yes but they are useless. We never used ours and ended up going to the Diamond CLub desk whenever we needed anything. For example to book our dinners we were clear....between 530 and 630. He would only come back with 8, 830, etc....When i went to the desk, i was able to get whatever i wanted. I never met him face to face...but he did show up on day of checkout for his tip. I told him he had to be crazy...i only tip for service/support.
Thank you for your interest in staying at Royalton Splash Punta Cana. We're pleased to inform you that even without the Diamond Club upgrade, you have access to a variety of amenities and services at the nearby Royalton Punta Cana Resort.
Regarding your query about renovations, for the most accurate and up-to-date information, we recommend contacting the resort directly. They can provide you with the latest updates on any improvements or changes that might affect your stay.
We look forward to welcoming you and ensuring a memorable vacation at our resorts.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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