All You Need to Know About the Room Service
at Sheraton Amsterdam Airport Hotel And Conference Center
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Room Service review highlights
... 'healthy colour' breakfast was only available through room service for an exorbitant charge.This was the only hotel (out of...
... ... but would stay as i sleeping guest! WOULD NOT ORDER ROOM SERVICE!!!! Go to the main hotel for food as much more inviting...
... Rooms were quiet with great views of Schiphol airport. Room service seemed very costly so opted for cheaper meal in the...
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Reviews that mention room service
Write a reviewWe chose the Sheraton because of it's convenient location at the airport as we were only in Amsterdam for the night and had an early flight back to the US; but it was a mistake. The room was small and not very comfortable and the 'healthy colour' breakfast was only available through room service for an exorbitant charge.This was the only hotel (out of many we stayed throughout Europe) where they actually charged for WI-fi which seemed a little over the top. Guests were told we had 30 minutes free and we carefully timed our usage so it was under the 30 minutes. However, upon check out there was a 24 hour charge! When we queried it, the manager was called and he was unpleasant actually blaming us for their accounting error. After several minutes of irritating arguments the charges were removed, but should not have been there in the first place. Next time we will go into the city and stay at the far pleasanter small hotels.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Responded Jul 12, 2012
Dear Appreciated Guest, Thank you for choosing the Sheraton Amsterdam Airport for your recent stay in Amsterdam and sharing your feedback with us. In our constant improvement processes your feedback is of greatest value . All our guests can indeed choose the option for 30 minutes free internet. I am sorry to see that you faced difficulties regarding this charge and did not feel that your query was dealt with in an appropriate manner. Normally we are known to have a good location and a good service. I am sorry to see that you were not treated with the respect that you deserve. I can assure you that I have followed up about this with our team. I hope to welcome you back again in the future to show you the genuine comfort and service that the Sheraton Amsterdam stands for. Warm Regards, Fred Smits
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great stay, the room was clean, the room was quiet, the service was great.
The only thing was, that we were STARVING.... we went to the hotel restaurant... oh ... my .. god!! The schnitzel we ordered was greasy and so grossly displayed.. looked like it had been dragged out of the bin. My partner refused to let me eat it and refused to pay for a €20 dish that looked like it had been made on a road side. Would NEVER EVER eat there again!!! ... but would stay as i sleeping guest!
WOULD NOT ORDER ROOM SERVICE!!!!
Go to the main hotel for food as much more inviting food choice!!
The only thing was, that we were STARVING.... we went to the hotel restaurant... oh ... my .. god!! The schnitzel we ordered was greasy and so grossly displayed.. looked like it had been dragged out of the bin. My partner refused to let me eat it and refused to pay for a €20 dish that looked like it had been made on a road side. Would NEVER EVER eat there again!!! ... but would stay as i sleeping guest!
WOULD NOT ORDER ROOM SERVICE!!!!
Go to the main hotel for food as much more inviting food choice!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center
Responded Sep 14, 2018
Dear Mr./Ms. Sophie E, The Sheraton Amsterdam Airport Hotel is always interested to hear the comments of its guests, and we are glad that you have shared them with us on Trip Advisor. We have noted that your food experience did not meet with your expectations. Please accept our sincere apologies for the shortfalls you have experienced. Rest assured that we have taken note of your comments to resolve the service issue you experienced. Again I would like to share with you my appreciation for giving us your thoughts regarding your stay with us. Next to that, thank you for kind feedback regarding your room experience. Warm regards, Paul Chevalier.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located within Schiphol airport this hotel is very modern. Clean, comfortable rooms with free wifi. Staff checked me in early without any problem. Rooms were quiet with great views of Schiphol airport. Room service seemed very costly so opted for cheaper meal in the airport.
Short walk from the train station into Amsterdam.
Short walk from the train station into Amsterdam.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center
Responded Aug 22, 2015
Dear Daren 777, Thank you so much for your lovely comments and motivating words regarding our teams. Our ambition is to provide our guests with memorable experiences and I am so delighted to learn that we were able to make your short trip in Amsterdam even more enjoyable. As from your comments you took advantage of our location with transport facilities in proximity, shops and food and drink possibilities. Furthermore, I am pleased to read that you have enjoyed a comfortable stay with us in a room overlooking the airport. While still being at the airport, I am proud to read that this Sheraton property made you felt as if you were at home or elsewhere. I am happy to read your compliments regarding the quality of your room, the service and location, which I have shared with the team. Again I would like to share with u my appreciation for giving us your thoughts regarding your stay with us. I really hope that you will choose to stay with us again very shortly. Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had stayed at this hotel many years ago, in the age before Trip Advisor and on-line reviews, possibly in the last millennium. Much has changed since.
I always enjoyed the convenience, the direct connection to the terminal building, but service did not leave an impact. Now, it does. The front desk and porter service is efficient, warm, and helpful. The business lounge staff on floor eight are also friendly. The SPG representatives were eager to listen to any critique and make the place even better.
In a 2 week period, I stayed on 3 occasions for 4 nights and 6 days. All stays were enjoyable. They had a room for me for 3 early arrivals and 1 late departure. The gym is excellent. The free apples and cold water were a plus. Breakfast at the eighth floor lounge includes many nice options. Internet is fast. Room service could have been better, but with so many options available in the train station-terminal area, it may not be the best place for the hotel to make an investment. Rooms have a refrigerator, so one can buy meals at Albert Heijn, which I did: very good sushi.
Overall, it is a fabulous place to base oneself at Schiphol Amsterdam.
I always enjoyed the convenience, the direct connection to the terminal building, but service did not leave an impact. Now, it does. The front desk and porter service is efficient, warm, and helpful. The business lounge staff on floor eight are also friendly. The SPG representatives were eager to listen to any critique and make the place even better.
In a 2 week period, I stayed on 3 occasions for 4 nights and 6 days. All stays were enjoyable. They had a room for me for 3 early arrivals and 1 late departure. The gym is excellent. The free apples and cold water were a plus. Breakfast at the eighth floor lounge includes many nice options. Internet is fast. Room service could have been better, but with so many options available in the train station-terminal area, it may not be the best place for the hotel to make an investment. Rooms have a refrigerator, so one can buy meals at Albert Heijn, which I did: very good sushi.
Overall, it is a fabulous place to base oneself at Schiphol Amsterdam.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center
Responded Apr 21, 2015
Dear EDS71, I would like to thank you for taking the time to share with us such a complete and detailed story regarding your experiences visiting our property. I am glad to hear you had an excellent time with us here at the Sheraton Amsterdam Airport Hotel. Our ambition is to provide our guests with memorable experiences and I am so delighted to learn that we were able to make your returning trips in Amsterdam even more enjoyable. Again I would like to share with u my appreciation for giving us your thoughts regarding your stay with us. We hope that we will have the pleasure of welcoming you back soon here at the Sheraton Amsterdam Airport Hotel. Warm regards, Kurt Renold
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
had an unfortunate experience with employees at the hotel. at check out was billed double the price for room service. The front desk lady started arguing, then finally bothered to double check and saw that we were getting charged with someone else’s orders. all the while acting unfriendly, she demanded the correct sum. I was late for the flight and short of ten cents. Finally, I suggested that she pays the 10 cents from her pocket or charges the card. unbelievably obnoxious and rude, the service at the Sheraton that day reminded of prosecutors. previously they also messed up the room service dining order, forgetting some of the order. so if you are tired, keep in mind you can’t fully relax while around the sheraton staff.
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Room Tip: there is no good view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center
Responded Apr 29, 2018
We appreciate the fact that you took the time to share your thoughts regarding your stay at our establishment. We value all guest comments, and constructive feedback helps us to continually improve upon our services and facilities. Your constructive feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. I take your feedback very seriously and I will share your comments with our management team. Your letter and your constructive comments regarding our Front desk service are very much appreciated. Hoping that you will not judge us solely on the basis of this particular experience. Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.