All You Need to Know About the Room Service
at AC Hotel by Marriott Victoria Suites
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Room Service review highlights
... A 1 star Michelin restaurant next door which offers room service (!) Cons: A bit out of the way, but only a few minutes...
... breakfast and, while its restaurant is being rebuilt, room service as well. I don't know how many stars the Spanish...
... would be better! Some of the food (buffet breakfast and room service) wasn't good. It wasn't very fresh. The chicken salad...
Featured room service amenities
24-Hour Front Desk
Reviews that mention room service
Write a reviewQuick comment - You won't find better value for cost in all of Barcelona
Pros:
Friendly, attentive staff
Quiet location
Large, comfortable rooms (suites)
A 1 star Michelin restaurant next door which offers room service (!)
Cons:
A bit out of the way, but only a few minutes walk to a metro station
Longer review:
This hotel is no where near the tourist areas of the old town nor the beach so if you're looking to walk out of your hotel and either be on Las Ramblas or the beach, don't stay here. BUT - if you are willing to use the convenient metro system to get around, and you don't need 5 star luxury amenities like a down duvet, separate walk-in shower etc. then this should be tops on your list!
You seriously won't find any hotel in Barcelona that offers what this hotel does for the price. Most rooms in Barcelona are small - small, small, small - unless you're willing to pay a minimum of 300Euros (up to 1000Euros or more) a night for one of the true luxury hotels like the Arts. This is an all-suite hotel so you've got a separated living room, large bedroom and bathroom. All that for less than you'd pay at most hotels in the city for a tiny 20sq room!
The breakfast is not five star, but certainly acceptable all the "continental" breakfast things as well as eggs and bacon. As mentioned, attached to the hotel is the 1 star Michelin restaurant called Neichel or something - and during (Spanish) lunch and dinner times, you can get room service from that restaurant.
Pros:
Friendly, attentive staff
Quiet location
Large, comfortable rooms (suites)
A 1 star Michelin restaurant next door which offers room service (!)
Cons:
A bit out of the way, but only a few minutes walk to a metro station
Longer review:
This hotel is no where near the tourist areas of the old town nor the beach so if you're looking to walk out of your hotel and either be on Las Ramblas or the beach, don't stay here. BUT - if you are willing to use the convenient metro system to get around, and you don't need 5 star luxury amenities like a down duvet, separate walk-in shower etc. then this should be tops on your list!
You seriously won't find any hotel in Barcelona that offers what this hotel does for the price. Most rooms in Barcelona are small - small, small, small - unless you're willing to pay a minimum of 300Euros (up to 1000Euros or more) a night for one of the true luxury hotels like the Arts. This is an all-suite hotel so you've got a separated living room, large bedroom and bathroom. All that for less than you'd pay at most hotels in the city for a tiny 20sq room!
The breakfast is not five star, but certainly acceptable all the "continental" breakfast things as well as eggs and bacon. As mentioned, attached to the hotel is the 1 star Michelin restaurant called Neichel or something - and during (Spanish) lunch and dinner times, you can get room service from that restaurant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from acvictoriasuites, Director General at AC Hotel by Marriott Victoria Suites
Responded Oct 16, 2013
Dear Guest, THANK YOU!!....for being so expressive in your description about our hotel. You hit the nail on the head when you mention you won't find better value for cost in all of Barcelona: we offer very big junior suites for the same rate than most standard room in any of the 4* or 5* hotel in the city centre. And we are not at all far away from it either, it just takes 10-15 minute by taxi or 25 min. by metro, so the trade-off space-location is not bad. I'm also happy you dined in one of our two restaurants: The Neichel. This restaurant is a classic in town; Jean Louis Neichel, the chef, has been able to defend its 1* Michelin star for the last 25 years! I'm sincerely glad you enjoyed your stay with us. Kindest regards, Maraya Perinat General Manager AC Hotel Victoria Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can't say enough good about this hotel, where I spent a little over a month while I looked for an apartment in Barcelona, an immensely frustrating and time-consuming process because of the inefficient real estate system used here and because late July-August is the traditional vacation season, including for just about every real estate agency in town.
I arrived July 23 on a sweltering night to the realization that the apartment I had booked until Aug. 10 did not have air conditioning! I called AC Hotel Victoria Suites, where my reservation was to begin Aug. 10, and Front Desk Manager Natalia said they could accommodate me the following day.
A converted former condo building, the hotel has suite-size rooms with high ceilings, space to work, a living area, kitchenette and large bedroom. The front faces the very quiet side street Beltran i Rozpide and the back a dead end. They're rebuilding the pool and restaurant, but I never found the construction intrusive.
The best thing about the hotel is its staff, a group of outstanding professionals who are welcoming, pleasant and go the extra mile to meet your every need. I had a bunch of documents to download, sign and have scanned while I was there, and the young Front Desk ladies and gentlemen could not have been more helpful. Ditto on the many times I asked for directions on how to get to a particular address to look at an apartment. Many of them native Barcelonians, they're a wealth of information on good restaurants and other things to do and see in one of the world's greatest cities.
General Manager Cristina Garcia Amoros runs a very good ship, and if you belong to the outstanding Marriott Rewards Program, you'll earn valuable points for future stays with Marriott around the world.
The hotel is located in the quieter and residential Pedralbes area of Barcelona, but there is excellent and fast access to the touristic center by Metro, bus, tram and taxi. The hotel serves a daily and very good buffet breakfast and, while its restaurant is being rebuilt, room service as well.
I don't know how many stars the Spanish government has given AC Hotel Victoria Suites, but they've earned five stars and more in my book.
I arrived July 23 on a sweltering night to the realization that the apartment I had booked until Aug. 10 did not have air conditioning! I called AC Hotel Victoria Suites, where my reservation was to begin Aug. 10, and Front Desk Manager Natalia said they could accommodate me the following day.
A converted former condo building, the hotel has suite-size rooms with high ceilings, space to work, a living area, kitchenette and large bedroom. The front faces the very quiet side street Beltran i Rozpide and the back a dead end. They're rebuilding the pool and restaurant, but I never found the construction intrusive.
The best thing about the hotel is its staff, a group of outstanding professionals who are welcoming, pleasant and go the extra mile to meet your every need. I had a bunch of documents to download, sign and have scanned while I was there, and the young Front Desk ladies and gentlemen could not have been more helpful. Ditto on the many times I asked for directions on how to get to a particular address to look at an apartment. Many of them native Barcelonians, they're a wealth of information on good restaurants and other things to do and see in one of the world's greatest cities.
General Manager Cristina Garcia Amoros runs a very good ship, and if you belong to the outstanding Marriott Rewards Program, you'll earn valuable points for future stays with Marriott around the world.
The hotel is located in the quieter and residential Pedralbes area of Barcelona, but there is excellent and fast access to the touristic center by Metro, bus, tram and taxi. The hotel serves a daily and very good buffet breakfast and, while its restaurant is being rebuilt, room service as well.
I don't know how many stars the Spanish government has given AC Hotel Victoria Suites, but they've earned five stars and more in my book.
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Room Tip: I was in Room 103 and loved it.
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The room was good, with a separate area with a sofa/table/two chairs, and a v.comfy bed. Bathroom good. All very modern and business-like. A large balcony with access from sleeping area and sitting area looked nice, it would be great in summer, as would their outdoor swimming pool. Just a few issues. We had a tiny kitchenette attached - it had a water heater/coffee maker that only gave out warm (not hot) water - a kettle would be better! Some of the food (buffet breakfast and room service) wasn't good. It wasn't very fresh. The chicken salad was deep fried chicken nuggets with salad and floppy bacon (ie, not very healthy). Same for goats cheese salad. And the worst, we ordered a chocolate desert that came with mould on it! It went back and of course it was taken off the bill (we didn't want a replacement...). The staff were professional and polite, however their English was limited, so I'm not sure they understood the problem (though the mould was visible!). We checked out at mid-day the next morning, and the food tray was still in the corridor where we'd left it the night before, we'd expected it to be collected the previous evening. Despite the food problems, we'd go back there again if we needed to be in that part of Barcelona - it isn't in the historic centre - but I wouldn't eat there again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from acvictoriasuites, Director General at AC Hotel by Marriott Victoria Suites
Responded Jul 16, 2010
Dear Guest, Somehow I have skipped your comment and had not read it until now. If you are thinking of coming back to Barcelona, do come now! Although the weather is quite warm, you will be able to refresh in the swimming pool. There are only a few urban hotels in the city who can offer this service and we are happy to be one of them! In reference to the food, I'm sad to read that your experience was not nice. Although it's been a long time since your stay, I have printed your comment and talked about it with the person responsible of the food area. Thank you for your opinion, they often help us identify problems which must be addressed. Kind Regards, Maraya Perinat AC Victoria Suites Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Initially upon arrival, we were disappointed with 1 king bed + 1 rollaway bed, since we had requested a sofa bed when reserving a month prior.
Although the hotel was fully booked, we were moved the following day to a wonderful 2 bedroom suite, 2 single beds in 2nd bedroom + a very spacious living room. Much appreciated!
Mini bar, room service & on site restaurant with pretty outdoor terrace & excellent service.
Nice breakfast until 10:30 am, with a decent variety, juice, eggs, fresh fruit, cereals, yogurts, croissants, chocolate danish, loaf cakes, etc..
Comfortable beds, spacious bathroom with tub and shower + the entire hotel is kept impeccably clean, inside and out.
Family friendly and located in a safe, quiet area, very close to Diagonal. The Bus Turistico stops are close by.
Very attentive, helpful & friendly reception staff, special thanks to Alberto, Antonio, Eloise and the hotel manager Natalia....Muchas gracias!
Above & beyond! We were caught up in the terrorist attack on La Rambla, and couldn't use the Bus Turistico we had paid for. The following day, the bus company refused to refund the 2 tickets, which is quite shameful, but the hotel went above and beyond by refunding us the 60 euros. Commendable!
Although the hotel was fully booked, we were moved the following day to a wonderful 2 bedroom suite, 2 single beds in 2nd bedroom + a very spacious living room. Much appreciated!
Mini bar, room service & on site restaurant with pretty outdoor terrace & excellent service.
Nice breakfast until 10:30 am, with a decent variety, juice, eggs, fresh fruit, cereals, yogurts, croissants, chocolate danish, loaf cakes, etc..
Comfortable beds, spacious bathroom with tub and shower + the entire hotel is kept impeccably clean, inside and out.
Family friendly and located in a safe, quiet area, very close to Diagonal. The Bus Turistico stops are close by.
Very attentive, helpful & friendly reception staff, special thanks to Alberto, Antonio, Eloise and the hotel manager Natalia....Muchas gracias!
Above & beyond! We were caught up in the terrorist attack on La Rambla, and couldn't use the Bus Turistico we had paid for. The following day, the bus company refused to refund the 2 tickets, which is quite shameful, but the hotel went above and beyond by refunding us the 60 euros. Commendable!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from acvictoriasuites, Front Office Manager at AC Hotel by Marriott Victoria Suites
Responded Jan 16, 2018
Dear guest, Thank you for taking the time to share your experience with us, I am glad to hear that you enjoyed your stay with us but a little sad to know that you stayed during those episode. All the members of our staff remembers you and your family. They were hard days for all of us. We appreciate you sharing your thoughts and we will be happy to welcome you back on a future, Best regards Andrea Garrido
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The plus points of this hotel are the size of the rooms/suites and the helpfulness of most of the staff, who are - in the main - excellent. It is on easy bus, tram and metro routes to bars, restaurants and the main tourist areas, but there isn't much within walking distance, other than the L'Illa Shopping Centre (quite a good afternoon's browsing and shopping) and a moderately sized El Corte Ingles. The pool is quite nice, although could do with a few more sunloungers at busy times. Breakfast is pretty good, with a wide range of choices, and a rather annoyingly slow 'nespresso' coffee machine, which also provides a dribble of hot water if you prefer tea.
The downside of the hotel is that it has limited room service and not particularly comfortable beds. They're OK. It's all OK, and if you get a good deal ,it's not a bad place to stay. Make that a 'really good deal'....
The downside of the hotel is that it has limited room service and not particularly comfortable beds. They're OK. It's all OK, and if you get a good deal ,it's not a bad place to stay. Make that a 'really good deal'....
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Room Tip: Rooms on the opposite side of the hotel to the pool have full balconies.
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from acvictoriasuites, General Manager at AC Hotel by Marriott Victoria Suites
Responded Sep 1, 2014
Dear customer, Thank you very much for taking in comment about our property; as you said, besides the installations, our best value is the helpfulness of ourr staff, in our business is the main value and makes the customer feels in their own house. I will pass your comment to all of them; your positive remarks are the best way to motivate them and improve every day our service. We are located in one of the best and quitest areas of Barcelona, and only 5 minutes walking from the closest metro station. Our location is perfect for those who want to feel the city in a quite location. We truly appreciate you sharing your thoughts with us, so we may continue delivering the best service in the future. Sincerely, Cristina García Amorós General Manager AC Victoria Suites by Marriott
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.