The front desk staff are very kind, friendly and delightful. We enjoyed our stay and they certainly made it memorable by upgrading us to a family room (we are SPG members eligible for upgrade). We had the family suite - it was very spacious and while we were only 4 - it could accomodate 5-6. The hotel is located in a residential area and conviently located to the metro, bus stop, hop and off stops. It's a bit away from the city center, but worked well for us to come back to a quiet place.
Regarding rooms:
We were on the first floor, but if you are a light sleeper - facing the street on the first floor will result in you hearing all the street chatter. For us it didnt matter as we came back to the room at around midnight and we tired. If you are a light sleeper be sure to take a higher level floor away from the parking on the street
Overall - awesome hotel, even more amazing front desk staff, great housekeeping. Will definitely return.
The hotel is extremely clean and rooms are spotless. The housekeeping folks do an amazing job. There is absolutely nothing that was stained in our room.
Only downside, they were no USB sockets in this hotel - be sure to bring your own adapter.
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