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About
4.0
#4 of 8 all-inclusives in Puerto Morelos
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Enjoy an alluring all-inclusive experience in an authentic escapade. Well-known for its family-friendly environment and redefined pampering, Hotel Marina El Cid Spa & Beach Resort provides splendid accommodations, services and amenities in a picture-perfect setting. Enjoy the upscale services available such as full-service marina and sportfishing fleet, Mayan inspired spa and activity programs for all ages in the Kids and Teens Club. The resort grants guests a more conveniente, yet equally espectacular alternative to the larger hotels in the Riviera Maya. Wether you are seeking an intimate or an adventurous retreat, this Caribbean paradise will make for the perfect escape.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbour View
Family
Languages Spoken
English, Spanish
Location
Boulevard El Cid Unidad 15, Puerto Morelos 77580 Mexico
Name/address in local language
Hotel Marina El Cid Spa & Beach Resort
10,234 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hotel Marina El Cid Spa & Beach Resort is often commended for its vibrant atmosphere and variety of entertainment options, which many guests find to contribute to a relaxing stay. The service at the resort is usually well-regarded, with staff members receiving praise for their attentiveness and professionalism. However, some travelers have expressed concerns over the value, citing unexpected charges and high-priced amenities.
While the hotel's location is favored for its scenic proximity to key attractions, opinions on the rooms are mixed, with some guests facing issues related to maintenance and odors. Despite these concerns, the cleanliness of the resort and its well-kept grounds are frequently acknowledged by guests.
Location
Picturesque
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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My wife and stayed at the Hotel Marina El Cid Spa & Beach Resort from January 26th to February 2nd 2020. We enjoyed this resort immensely; meaning we relaxed and only did two excursions.
We found the hotel to be very clean with employees visibly cleaning something all the time. The grounds were very well kept. The room was also very clean and the room cleaner visited every day, refilling the fridge and even leaving some treats before we turned in in evenings.
The buffets were good and the food continuously refilled. The restaurants were also very good. The only thing I would say, although my wife loved everything about the resort, is that neither the buffets nor the restaurants had anything outstanding (the roast beef was close). In the many resorts we’ve stayed at in the past, I often found at least one thing that I would say “I could eat that every day!”; that didn’t happen here.
The beach was better than we had expected. You can walk along on either side of the resort and you can swim easily if you walk around some rocks.
This resort is actually two resorts in one, the sister resort is the Ventus. We mainly relaxed on the Ventus side because it was quieter.
We really appreciated the fact the employees seemed happy to work there. We often witnessed employees joking and laughing while working in the restaurants or around bars or the main entrance. We didn’t get any negative vibes from them.
It was also nice to have the marina within the resort as some of the excursions launch directly from there, such as snorkeling and scuba diving.
Just as we arrived in the lobby, even before checking in, hotel employees tried to convince us to go to a presentation, the next day. We did attend the presentation the next day, in order to get the $75 rebate on activities, where they entice us into buying into their EL CID club. They said the presentation would be 90 minutes but it ended up being 3 hours. We declined all offers. We did get the $75, which we used on an Isla Mujeres excursion.
All in all, still very satisfied with the trip.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach Resort
Responded Feb 14, 2020
Dear guests, It is a pleasure for us to receive your comments, and to know that your stay was pleasant and that you enjoyed all our facilities as a family. Our guests are always our priority and offering you the best possible service is nothing more than what you deserve. I am pleased to know that our staff lived up to your expectations and that we cared for your baby as it should be. We hope to have the pleasure of serving you again in the near future. Receive a warm greeting. Sincerely
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This was our first time at Marina El Cid, and we had a wonderful time, cannot say enough good things: the staff were very friendly, helpful, and simply outstanding to go out of their way to help and in trying to engage guests to partake in the daily activities! They are food allergy aware, which was a tremendous relief for us, as we have food allergies, and were able to clarify any questions or concerns. Considering the global pandemic, the staff were constantly cleaning and disinfecting washrooms, and the facilities. The kids club was great, my boys went a couple days and had a great time. We upgraded our room to building 17, ground floor, and it's closer to the beach and pool and we had morning views of the pool and ocean which made for a wonderful and restful vacation. The only reason I cannot give this resort an "excellent" review is the beach, it's not the nicest because of the seaweed and rough surface under the water, I would recommend your bring aquasocks if you try to venture in to the water and don't mind seaweed touching you... however do go for a walk, about 6-8 minute walk, the dolphin marina is nearby, we walked in the morning, and my kids loved seeing the dolphins.
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Date of stay: March 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMELCIDRESORTS3, Gerente at Hotel Marina El Cid Spa & Beach Resort
Responded Apr 9, 2020
Dear guest, First of all, I would like to thank you for grant us the opportunity to receive your comments based on this recent stay. We are very happy to read that his vacation at our facilities as well as the service from our staff has fulfilled all your expectations. Thank you also for sharing your observations in regards yo our beach conditions, we can assure you that we always work in keeping our beach in the best shape for all our guests and in order to this our staff work cleaning the area at least twice a day. We sincerely hope to have the opportunity of welcoming you back an exceed all your expectations in the future. Cordially,
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
We arrived at Hotel Marina El Cid just a few days after it opened back up. The resort itself was beautiful. Though we booked our room at the marina side, they actually gave us a room in the Ventus side because that is the only side that is open. They have hand sanitizer to use when entering each restaurant and even have you sanitize the bottom of your shoes. Masks are not require for tourists inside, but recommended and most seemed to adhere to the recommendations. The plus side of going right now is that it was not very busy. Some days it felt like we had the place to ourselves almost. The downside is that not all of the restaurants were open. We wish we would have known this before our arrival because my husband did not bring long pants, which are required to eat at the French restaurant. We were originally fine with skipping the French restaurant, but when there was only 3 options for dinner we figured we would try to eat there. Even with the lack of restaurants open, they still would not relax the dress code a little. Even though we all looked very nicely dressed. So we had to alternate eating Italian and Mediterranean food for dinner each night. We would have preferred to know this prior to arrival. The Mercado de Delores was our favorite restaurant. Delicious Mexican food offered each day for lunch only. Plus their other food options were good as well. We would have eaten there for dinner instead of the Italian and Mediterranean if it had been an option. The service everywhere was great. We especially had great service at Zaza Lounge on the Ventus side. Oscar was an awesome. The beach is VERY rocky, but because I had read the reviews I bought water shoes for my kids. So they still had fun in the water. In fact, my son probably enjoyed it more because he had a great time looking for little shells and creatures around the rocks. The pools were nice. We spent a lot of the time at the big pool on the Marina side. The kids had a lot of fun jumping off of the cliff things into the water. Overall we had a great time. I'm glad we were able to still have a fun vacation despite all of the circumstances right now.
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Date of stay: July 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded Jul 13, 2020
Dear Wendy, Thank you so much for taking the time to write a review, and share it with us. It is very pleasant to read that you had a wonderful family time with us, and, that your kids and the whole family made new and unforgettable memories. It is our commitment to make sure that your stay at El Cid become a safe, comfortable and enjoyable time. We sincerely wish to see you again in the near future, for another great stay. Sincerely,
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We stayed for 15 days, everyday we had to call for water and beverages, also had to call 3 times to get our room cleaned! Floor was not Mopped in 15 days, Front desk workers have no communication skills,if it was not for Arturo it would of been a terrible trip. When I needed something Arturo made sure he got it done, when checking out they told us our children spent $350 American dollars at the Spa, Never even had children with us..Arturo should be the manager of the entire place his is the only one that knows what the hell is going on at the resort. Leyder at the Lobby bar is amazing and friendly, Oscar at the pool was awesome!! Valentin and Noe at the pool are absolutely wonderful people!! Thank God for the workers cause the front desk sure don't know what is going on...
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our family of 3 had a great time! So clean! The pool area was PERFECT for kids and adults. The pool is laid out so nicely. It's big with plenty of chairs available. We never had to run down early to "save spots". There is an area for the toddlers, and a climbing wall and slide for the older kids. My son is 14. He wants to return every year! He made a few new friends at the pool (age 10-14) the first day and spent much of each day at the climbing wall, teen center, and volleyball net. When we first arrived we were very confused with the layout of the resort but after the first full day we had it figured out. It's a decent size, not too big, not too small. The buffets had a large variety of things to choose from. Very clean and staff was great! We only made one dinner reservation. We personally don't like to be committed to an eating time. One thing we noticed is they don't have food service poolside. We have never been to a resort without it. It's great not having the pesty birds all over chasing after the fallen and leftover food while relaxing! We didn't spend any time at the beach except to go for walks. If you plan on going in the water be sure and bring your water shoes. There were always open hammocks and cabanas available beachside if that's what you like. The nightly entertainment was outstanding! The negatives for us were....they tried to get us to go through some sales pitch about upgrading. We declined but saw lots of others engaging in it. It's not our thing. There was also an occasional weird smell in certain areas. It wasn't terrible, just notable.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach Resort
Responded Mar 16, 2020
Dear guest, Nothing make us more happy than reading that your stay at El Cid became an unforgettable and fantastic experience. We are sincerely grateful for your kind words, and I will share your comments with our whole staff. It will be fantastic to see you again anytime soon. Best regards,
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Beautiful grounds, not much else. Food was adequate, nothing special. I prefer Pepsi, but they had only Coke products. They say all alcohol beverages, but I drink Jameson and ginger ale, they had neither. Room was adequate nothing special. One picture on the walls, ordinary bed clothes. This hotel is a time share outfit. We escaped the program but cause we recognized it right away. Most people were not so lucky. The drinks at the pool were served on ordinary plastic cups, but they collected them and reused them. That was disgusting. The beach was very small and very rocky and covered with seaweed. There was one part of the beach that was nice, but it was reserved for the platinum club , which was something you could have sign up for, at an added cost. We were very disappointed
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IvanBringas, Gerente at Hotel Marina El Cid Spa & Beach Resort
Responded Feb 14, 2020
Dear guest, First of all, thank you for your recent stay, and for your positive comments about our grounds. We sincerely regret that your stay was not as satisfactory as we would like it to be. Thank you so much for your feedback, which will be taken as an opportunity for improvement and to elevate our standards for our guest's satisfaction. Sincerely,
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We just got home from a wonderful week at Marina El Cid in Puerto Morelos. I can't say enough about this resort. This is our third visit. We were a bit nervous about travelling given the pandemic but it couldn't have gone any smoother. They had hand sanitizer dispensers all over the place, I never saw a single staff member who wasn't wearing a mask, no matter what they were doing, indoor staff wore both masks and shields, all guests were required to wear masks (I didn't see even one person who didn't comply), they had a team going all over the resort spraying all the poolside furniture, they sanitized every table in the restaurant every time it became vacant, etc. I think I've probably missed some of the steps they took but suffice to say, it would be literally impossible to do any more than they did. The safety of their guests was clearly a top priority. Also, while we were there we experienced Hurricane Zeta. The Resprt kept us fully informed of the situation, storm panels were put up in every vulnerable area, room service was deliverwed before the storm hit, and security and facilities staff blanketed the areas outside the guest roomsfor the duration of the storm. A top notch handling of a difficult situation. Our check in was smooth and quick with all the necessary protocols in place. I requested a room in a specific building and was quickly accomodated. The food is excellent! The Pad Thai in the Mercado de Dolores was amazing! There is a wide selection for every taste. Also, there's "Aromas", the coffee shop. My wife loved the cappucinos. They also offered a selection of freshly blended smoothies and juices. Fantastic! We went to the French, Italian, and seafood restaurants. They were all excellent. We spent our days either at the infinity pool by the beach or in the main pool. Both were excellent! I'm not a big fan of loud music so I found that to be a pain at times at the main pool. Both pools are well maintained and clean with plenty of loungers, patio sets, and beds. Our room was spotlessly clean when we arrived and kept that way all week. Of all the things this resort has going for it, number one is the staff! Unfailiingly polite, friendly, welcoming, attentive, from the front desk,to the drivers, wait staff, cooks in the Mercado, maids, pool atendants, and bartenders. They are what really earns a 5 Star Review! We're already thinking about a return trip!
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Date of stay: October 2020
Location
Service
Sleep Quality
Room Tip:Building 22 is a great location, close to the pools, the Mercado, and the Frenench & Italian...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded Nov 2, 2020
Dear guest, It is always great news to read that your stay with us resulted on a positive and satisfactory experience for you and your family! Thank you so much for your recognition to our staff, who, are our most valuable asset. As you mention, your safety is our top priority as it is your comfort and satisfaction. Thank you again for your recognition. This is your home and we would love to see you again soon! Cordially,
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This was our first visit with an El Cid Hotel and we're hooked! We traveled with another family of 4 (both of us have 2 kids ages 11 and 13). Pros - two sister resorts within walking distance provide a variety in restaurants/food Several smaller infinity pools (one is adult only), plus a HUGE main pool at both resorts. Easy beach access with plenty of beach chairs Quick taxi ride into Puerto Morelos ($10 USD each way/4 people) Very clean rooms and hotel grounds Very Friendly staff from servers to bartenders to groundskeepers to the front desk staff. Concierge was always available to answer questions Covid testing was done on site and was efficient, but did cost $36 USD/test/person. Private beach location and lots of security to get into the resort
Cons The teen club was never really open, and stayed dark most of the time Lots of little fees were not included - wifi had to be purchaed PER device (not per room), different views could add on to the total bill, Covid tests were not included. All water sports (except boogie boarding) were adult only "sales pitch" to sign up for vacation club and any activies through the hotel (much less expensive to book on your own!) Spa was gorgeous but very overpriced for others in the area Reservations required at most restaurants, and even when booking ahead, most of the times that were every available for us were 5 pm or 9:30 pm (which wasn't our top choices) Room service was average and typically took 60-90 minutes beyond their estimated delivery time.
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Date of stay: February 2022
Location
Service
Sleep Quality
Room Tip:Ocean view will cost $50/night more. We loved our first floor, garden view room where we could...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded Feb 22, 2022
Dear guest, It is a great pleasure for us to read your kind comments and to know that your vacation at Hotel Marina El Cid / Ventus at Marina El Cid resulted in a great and pleasant experience. Thank you for sharing your experience on this platform. We are at your service and we hope to have the opportunity to serve you again very soon! We will address your comments to the respective areas in order to improve our service. Kind regards.
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Ventus Marina El Cid is beautiful resort! There are 3 resorts together, older newer and brand new but all are Extremely clean but mostly quiet! White beach towels, speaks of a cleanness. I want to point out VIP buttler walter at Marina El Cid was serving us with extra attention reserving us drinks, getting us pool chairs and made our vacation alot better!!! Room have Very comparable beds sheets quality is luxurious, and Housekeeping changing sheets without asking, beautiful landscaping, beautiful pools, just lacking music by Ventus pool. There's entertainment and music by Marina El Cid Pool. Ventus lobby entertaining daily with live music, after live music DJ but not every day. Hotel puts bracelets on the wrist tgey scan when you get in restaurant but if you loose one they charge $20 it's way too much for something you done ventus want to have on your wrist to begging with. No wifi enternet cost $15per day. Hotel also charged us $31 some sort of taxes I didn't understand what for. For lunch we went to Hacienda restaurant not much to chooser from but they grilled tbone steaks, pork and fish was delicious! There was a decent coffee shop with pastries by ventus buffet place. Dinners need to be reserved ahead of time and often nothing available so we just go to restaurant and ask a manager to let us eat because buffet are so small and choices are few, if we pay for allinclucive $$$ I want to be served at least a dinner. Food in restaurants was good. Drinks and the view at Rooftop bar in VentusHa was phenomenal! After all we liked stayithere even it was a little boring without Pool music. There was at least 3 warm jacuzzi to warm up in the evening. Lots of cabanas at no cost no reservation needed. At the time we stayed beach was terrible, like muddy water.
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Date of stay: December 2022
Value
Location
Service
Room Tip:Need music by Ventus pool and jacuzzi it will make tourists feel more like Vacation. Not many ppl...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ivan Bringas, Director General at Hotel Marina El Cid Spa & Beach Resort
Responded Dec 13, 2022
Dear guest, We sincerely appreciate your kind words and want to tell you that we are honored to have had the pleasure of serving you and creating a fantastic experience for your entire family. We hope to have the privilege of serving you again on your next vacation. This is your house and we hope to see you again soon!
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Where do I begin?!? I loved EVERYTHING about this resort. My husband and I travel several times throughout the year and this was one of the best places we have had the pleasure of staying (and I’m a hotel snob) we are usually not pool people and would rather spend time at the beach, but the pools were so clean, large and inviting, we enjoyed them immensely! Service was top notch and I have never seen a place that was so clean and well maintained! Attention was paid to every little detail! We were never bothered by sales people and the staff members were so friendly and always took the time to greet us and make sure we were pleased with our stay. We always plan a trip in September as resorts are usually less crowded. We didn’t have to wait for anything and most evenings had the pool to ourselves. I would definitely recommend and cannot wait to go again!!
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip:Pay a few dollars extra for ocean view. So unbelievably beautiful and serene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lupita Mariscal, Otro at Hotel Marina El Cid Spa & Beach Resort
Responded Sep 23, 2021
Dear guest, I would like to start by thanking you for your recent stay t our resort. To El Cid Resorts and the rest of our destinations, it is of utmost importance to create the best vacation experience and offer the highest level of service to all our guests. Receive your review makes us feel very honored since we can identify on these positive remarks that our resort is achieving our mission, your complete satisfaction. We hope to have the pleasure of welcoming you back to our facilities soon. Sincerely, El Cid Resorts.
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Dear client,
Thank you very much for contacting us.
Regarding your previous question: Our resorts have an activities program that changes every day depending on the property, however, Marina concentrates the most of the activities a few of them are listed in your comments. We recommend you consult our activity program located in the internal channel as well as on the ground floor of your building to have the complete information daily.
In order to Yoga activities, the schedule could be found at the spa facilities.
cordially,
Dear client,
Concerning to your question:
All food and beverages (international bar and house wines) are part of the all-inclusive rate, you can feel confident drinks will be available during all your stay.
Cordially,
There are more places to choose from in the Puerto Morelos area.
PRICE RANGE
C$338 - C$562 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel marina el cid spa & beach puerto morelos, hotel marina el cid spa and beach resort, marina el cid riviera maya, hotel marina el cid riviera maya, el cid riviera maya, hotel marina el cid beach, el cid puerto morelos
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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