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Nickolas Croteau
Name a POS company that has more actionalable data than Toast 📊 Hint - There isn't one! 😉 Check out our latest Restaurant Trends Report, using data powered by Toast's Benchmarking tool, which leverages an AI-based classification tool and allows users to compare restaurant and menu category performance against aggregated data from Toast restaurants. Want to know how your restaurant stacks up compared to your peers? Send me a DM and I'll show you how you can leverage benchmarking to increase profitability. #ToastPOSAI #ToastBenchmarking #restauranttrendsreport #ToastCommunity #ToastTab #ToastPOS #BuiltForYou #BuiltForRestaurants #SyracuseRestaurants
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Jordan A.
Attending Pulse and curious about transforming client success? Make sure you register for the "Grit, Grace, and Gainsight" session led by Christina Wold, Ashley DePolo, Alexandra Schwenke, Brian Winter and Eric Heisler to see how SAP has masterfully integrated Gainsight into their strategy, setting a new standard for client engagement. #pulse #gainsight 🔗 Want a sneak peek? Check out more here:
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Elli Dugger
I recently wrote a blog featuring Joseph Connelly from Chipotle Mexican Grill, and honestly, it made me hungry! So I used my Chipotle mobile app to order ahead and skip the line (and get a free drink using my rewards on the app - bonus!). It's a great feeling to know BigPanda plays an important role in preventing potential outages and making sure incidents do not get in the way of keeping the app up and running so I can order my food quickly! “BigPanda funnels our alert data, identifies incidents in real-time, and automatically builds out full context tickets so the appropriate team is alerted for incident triage, cutting our MTTR in half.” —Joe Connelly, Chipotle Mexican Grill Read the full blog here: https://lnkd.in/gP9w3tpP
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Siddhartha Dasgupta (Sid)
Today's nugget: Make your creative and messaging stronger. That's the holy grail that will drive recall & tap into the consumer's need & move them to purchase eventually. This is primary. Optimizations, frequency, reach, impressions, etc... mean zilch if your creative isn't strong. Period. #MediaBuying #DigitalMedia #Branding #MediaPlanning #Consumers #Marketing #Performance #Brandformance
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Neale C. Richards
At Sprout Social, Inc., we practice what we preach. And that includes using our own tools to amplify our strategies. A recent case study explored how Sprout’s social team and customer care teams used Sprout’s Inbox Activity Report to find opportunities to improve our own support strategy. I thought these results were pretty amazing: ✅ 55% decrease in average response time ✅ 36,000 messages handled in the Smart Inbox This is such a great example of how Sprout can help you use social media as the missing link between business goals and brand—or in this case, customer care—performance. Check out the case study for yourself: https://bit.ly/4b63vxk
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Eden Amirav
Excited to give a huge shoutout to some phenomenal leaders in the e-commerce industry who are spearheading the "Profit Movement"! 🚀 First off, Taylor Holiday, CEO at Common Thread Collective, who probably offers the highest quality content out there in multiple formats—templates, videos, texts, podcasts, and more - all about profitable scaling. The resource list is invaluable—if you haven't checked it out yet, I'd highly recommend pausing what you're doing and diving into it now! Next, Ben Yahalom, President at True Classic, not only leads an amazing bootstrap profitable business but also shares “how it’s done” across podcasts, conferences, and smaller group events. His willingness to share their success path is both inspirational and thoughtful. Ben Cogan, founder of Agora and many other e-commerce activities, writes the most thoughtful content pieces focusing on DTC financials, profitability, and investments by VCs and public companies. His macro/strategic financial view helps us understand why most businesses fail and why some succeed. Fan Bi, whose super-focused financial metric assessments are a game changer. He shares his way of assessing brands for financial efficiency, focusing on comparables, margins, and spanning multiple industries. And Roman Raisuddin Khan, an all-around player—running an agency, operating brands, engaging in big marketing activities, and actively assessing and buying brands. Known for reflecting the founder’s POV, for better or worse, he offers unique viewpoints on how to look at DTC brands. It’s inspiring to see not just how these individuals drive their businesses and guide their clients with a profit-first approach but also how they dedicate their personal time to create incredibly valuable content for the community, with a commitment to steering the e-commerce industry towards a more profit-minded approach. Thanks to their efforts, we're witnessing a transformative shift towards healthier DTC businesses. This is not just a win for individual companies but a massive leap forward for the entire industry. A big thank you to Taylor Holiday, Ben Yahalom, Ben Cogan, Fan Bi, and Roman Raisuddin Khan!
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Michael Donauer
What does a Product Growth Manager even do? [summer edition] Well...You can't sear a steak on a cold grill. I help source the heat. In this analogy, the grill is what you're selling (e.g. product). The steak is the revenue. Better grilling experience? More barbecues. Everyone wins! "Heat" is essential in delivering a good experience, but every tool isn't equal. Different problems require different solutions (e.g. time and temperature). For example, searing a steak takes minutes while smoking a brisket takes days. Here's a simple test to see if you think like a growth strategist... TEST: When a leader at your company last presented a "Big Idea" (aka strategic decision), were you more likely to be accepting or curious about the announcement? **NOTE: There's no wrong answer 😉 Accepting first ? That's equivalent to reading the thermometer. You're tactical. Curious first? That's equivalent to setting the thermostat. You're strategic. A growth strategist does both... MAKE intentional decisions (strategy) and REGULATE the outcomes (tactics). In both cases, act accordingly. #CXStrategy #BigLittleThings https://about.me/mdonauer
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Julia Callicrate
At Woo, we’re pretty checkout obsessed. I’ll talk more about Woo’s customizable checkout experience soon but today, I want to share what sellers can do when the worst scenario happens through the lens of a shopper (me). Yesterday, I was purchasing special event tickets to a theme park. I won’t name names but suffice it to say if their checkout breaks, it’s in the millions of dollars in losses. I know how to troubleshoot so I go through all the steps I can think of before reaching out to support - this is officially a bug: Me: hey, I think you have a bug at checkout, I already did X,Y,Z for troubleshooting! Support: let’s try troubleshooting again. (20 mins later) Support: oh, it’s a bug. Multiple people are experiencing this issue. I will submit a report. Please try buying tickets again later! What did I learn from this experience? * Embrace omnichannel. Save carts (even guest checkout!), save preferences, and offer lightning-fast checkouts, like WooPay. If your checkout breaks temporarily, make the recovery as easy as possible. * High stakes = higher effort. This was an expensive vacation ticket and there is no alternative for me, including “forgetting about it.” I needed these tickets. If this was low stakes? I would likely forget about it. If you are a seller, offer a discount for a short period after the bug is fixed. There are creative ways to make something even low stakes matter more. * Listen to your users. If a user swears it’s you and not them, maybe check for red alerts, first, before spending time troubleshooting an obvious bug. Make sure your support reps can access a list of urgent bugs and make it easy for them. Would you rather spend 30 mins troubleshooting or 1 min checking for an existing bug report? * Be transparent, be loud. If you know of a issue that’s impacting your checkout, show it. A banner at the top of the checkout page acknowledging things are down with an ETA of a fix would go a long way to repair user trust. “Try again later” randomly is not fun for the shoppers. Even behemoth theme park checkouts break. It helps to have an emergency plan in place and know what steps your unique business can take to mitigate some of the losses.
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Aaron Newton
Consider that Starbucks is a market leader in consumer technology and loyalty and is armed with data and insights to make strategic decisions that can mitigate the macro-economic impacts driving customer frequency down and they still can't hold the line. Restaurants that don't have those resources are absolutely suffering far worse, unable to understand why, and making guesses about what they can do to turn it around. Restaurant loyalty and top-notch apps in 2024 are a must-have to navigate such treacherous waters.
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Nadya BENAZZA
LiveRamp CFO Lauren Russi Dillard joined the PYMNTS "Day in the Life of a CFO" series to discuss why financial leaders should forge more strategic partnerships across the enterprise to navigate today's complex business environment. “We exist for our customers, and if we take care of our customers, the rest falls from there. The finance team’s customer is the business itself. It is a constant that has only become more important.” Watch Lauren's interview to learn more about how CFOs can excel by remaining nimble and leaning into data:
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Kelly Duggan
Webinar Alert: Salsify x Kroger: The New Connection Powering Product Syndication When: May 15th, 2024 | 1:00 P.M. ET What: Salsify has built a new direct connection to the Kroger Item API to support content refresh using the same system of record and system of work that you use for your other retailers. Salsify customers will be able to leverage next-generation PXM capabilities and AI-propelled automation that makes syndicating product content to Kroger less complex, with less manual work, so you can spend more time in the market. In this webinar, you’ll learn how this new direct connection: • Streamlines getting ready to go to market and increase the amount of time spent in market selling • Enables conversion-driving product experiences with complete, accurate, and compelling product content • Reduces costs by consolidating redundant, disparate systems and processes into one unified PXM platform. Click the link below to register today! #salsify #kroger #ecommerce #digitalshelf #digitaltransformation #digitalstrategy #grocery #groceryecommerce
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Tatiana Machado-Griffin, MAOL
What’s new in Sprout? We just shared many AI capabilities and more. ⤵ At Sprout’s first-ever quarterly launch event, Breaking Ground, Sprout Social, Inc. gave customers an exclusive look at new capabilities they can use right now—and a peek at what’s to come. Check out the link below to browse all of the new, exciting things you can do in Sprout to break new ground for your social strategy.
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Saranya Narayana Swamy
Thank you, Everstage for the opportunity to share my insights. :) RevOps is a vital function that significantly contributes to an organization's success. Here are some tips to excel in this role and drive the organization towards success. #revops #revopsonboarding #revopseverboarding
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Taylor Smith
Uncover growth opportunities in underserved grocery markets with Placer.ai's new white paper, Unlocking Potential in Underserved Grocery Markets. Discover how grocery chains compare to dollar stores and superstores, identify states with untapped markets and rising visits, and gain strategies for targeting areas with high demand. Read now - https://lnkd.in/e3p69xUV
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Sebastian Arrese
Finally able to talk about what we've been working on for the last year. Tenzo's Card Wizard is live! Define what your goals are ( Reduce labour costs? increase average ticket price?sell the happy hour special? it's up to you!), pick the cards you need and empower your teams to do a better job! Tenzo - Restaurant PerformanceOps helps keep everyone on the same page and get your teams to make better decisions, whether they're at your supplier's office, the restaurant floor or the kitchen! #tenzo #cardwizard #restauranttechnology
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Aubrey Chapnick
If you’ve ever felt the pressure to “launch” before the product is ready, you appreciate this post from Coda. They just announced Coda Brain, the second step in their new partnership with Snowflake. What I like about this blog post is that it clearly communicates the “vision” for their new product - not necessarily that these are the exact features. Overall it’s a well-executed pre-launch that I suspect will get a lot of waitlist signups. If you find this example helpful, check out hundreds more awesome PMM examples at PMM Files! Link below 👇 #productmarketing
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