Salt Lake City, Utah, United States
Contact Info
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About
Articles by 🍽️Zack
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The Unwritten Contract Has Been Re-Written
The Unwritten Contract Has Been Re-Written
By 🍽️Zack Oates🍕
Contributions
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What are the benefits and challenges of empowering your employees to resolve service issues?
One of the best thing that you can do is use technology to create accountability! 1. Make it easy for them to respond to customers; 2. Make it easy to track what they say; 3. Make it easy to track and celebrate publicly those who do a great job. That's the heartbeat of https://ovationup.com/
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What are the benefits and challenges of customer centricity for your business performance and growth?
Customer centricity needs to start from the top down. We need to ensure that we care about our employees and they care about the customers. One of the ways that we can showcase that we care about guests is to invest in tech to show your team how to care about guests more! That's why i started https://ovationup.com/
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How do you measure the impact and ROI of customer experience initiatives?
To calculate ROI of CX initiatives, once you understand the LTV of your customers, you can understand how valuable each individual is! At Ovation, we have found that simply responding to an unhappy guest will bring them back 5.2 times more than not responding. So to truly calculate ROI, we must take some action as well. Check out https://ovationup.com/ to learn more!
Activity
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I am excited to join Ovation’s Advisory Board and 🍽️Zack Oates🍕 to expand their lead as the best guest feedback platform helping brands with…
I am excited to join Ovation’s Advisory Board and 🍽️Zack Oates🍕 to expand their lead as the best guest feedback platform helping brands with…
Liked by 🍽️Zack Oates🍕
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I want to share some pretty groundbreaking data we collected around the number one way to skyrocket customer retention: responding...in the right…
I want to share some pretty groundbreaking data we collected around the number one way to skyrocket customer retention: responding...in the right…
Shared by 🍽️Zack Oates🍕
Experience & Education
Volunteer Experience
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Case Competition Leader
Fundación Paraguaya
- 1 year 1 month
Poverty Alleviation
Increased participation from previous case competitions at BYU through the Ballard Center by 5x. Went down to Paraguay to collect data, wrote a case and led team of volunteer to successfully run a multi-university case competition with over 180 participating students.
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Service Missionary
The Church of Jesus Christ of Latter-day Saints
- 2 years 1 month
Supervised 120 missionaries in 16 different cities across eastern Ukraine. Worked on teaching, training and serving 7 days a week for 2 years.
Honors & Awards
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Grand Prize Winner
Rice Business Plan Competition
Selected by 275 judges from the investment sector as representing the best investment opportunity and taking home $500,000 in cash and prizes, KiLife Tech bested 41 other competitors hailing from the world’s top universities. KiLife Tech developed the Kiband, a smartband for parents concerned about keeping track of young children in crowded public spaces.
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Student Innovator of the Year 2014 (2nd)
BYU
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Finalist
International Business Model Competition
Co Sponsored by Harvard, Stanford, and BYU the competition was judged by Steven Blank, Nathan Furr and Aaron Osterwaller and focuses on business modeling.
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Business Model Competition Finalist
BYU - Stanford - Harvard
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Grand Prize Winner
Miller New Venture Challenge
Business plan competition hosted by Brigham Young University.
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v100 Top Entrepreneurs of the Year
Signal Peak
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Tech-X Revenue Accelerator Graduate
Utah Tech-X
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Eagle Scout
Boy Scouts of America
Languages
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Russian
Professional working proficiency
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English
Native or bilingual proficiency
Recommendations received
15 people have recommended 🍽️Zack
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