Neale C. Richards’ Post

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Account Executive @ Sprout Social | ex-Salesforce

At Sprout Social, Inc., we practice what we preach. And that includes using our own tools to amplify our strategies.  A recent case study explored how Sprout’s social team and customer care teams used Sprout’s Inbox Activity Report to find opportunities to improve our own support strategy. I thought these results were pretty amazing: ✅ 55% decrease in average response time  ✅ 36,000 messages handled in the Smart Inbox This is such a great example of how Sprout can help you use social media as the missing link between business goals and brand—or in this case, customer care—performance. Check out the case study for yourself: https://bit.ly/4b63vxk

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