Mike Simpson’s Post

VERY excited about this post in partnership with Gainsight. Gainsight's Customer Success team achieved a 42% increase in deals won by using Sales Navigator to accurately identify key personas and build stronger relationships. Thanks to the amazing partnership with Andrey Levin and Easton Taylor and the rest of the Gainsight team. If you want to learn more about how Gainsight achieved these impressive results, check out their case study here: https://lnkd.in/dcT4ycyt  #CustomerSuccess #SalesNavigator #RelationshipBuilding #DeepSales

Groove delivered 238% ROI and payback in less than six months! According to a recent Forrester study, customers who used Groove saw marked improvements in: - The number of first meetings booked - Increased deal conversion for new business - Increased customer renewal rates Sellers and managers gained efficiencies by streamlining manual tasks and leveraging existing content and best practices stored in the platform to save time with outreach, onboarding, and coaching prep. The results? 238% return on investment. $7.53M NPV. Payback in fewer than six months. Check out the full “The Total Economic™ Impact of Groove, A Clari Company,” here: https://bit.ly/49O6FoJ

✨ Register now! ✨ Join ChurnZero upcoming webinar 🎧 hosted by Success in Black member Adil Dittmer Beyond ROI: Reverse engineering the buyer journey for renewal success Wednesday, November 15, 2023, 2:00 - 3:00 PM EST Some of the points covered during the webinar include: - Why ROI is not a compelling value driver in this economy - How to proactively approach renewals by reverse engineering the buyer and finance mindset - What techniques can build stronger customer relationships Follow the link 🔗 in the comments to register 😉 #successinblack #churnzero #webinar #customersuccess

Groove delivered 238% ROI and payback in less than six months! According to a recent Forrester study, customers who used Groove saw marked improvements in: - The number of first meetings booked - Increased deal conversion for new business - Increased customer renewal rates Sellers and managers gained efficiencies by streamlining manual tasks and leveraging existing content and best practices stored in the platform. This saved them time with outreach, onboarding, and coaching prep. The results? 238% return on investment. $7.53M NPV. Payback in fewer than six months. Check out the full “The Total Economic™ Impact of Groove, A Clari Company,” below.

Looking for new ways to grow your book of business? Join us next Wednesday for a Retention Seekers virtual webinar with Tina F. , Global Head of Account Management at Hofy and Richard Convery, CEO at Ascendr and Customer Success Expert as we'll be diving into... 🚀 Growing the account & book of business 💥 KPIs around identifying upsell opportunities 💯 Steps that make a successful upsell and cross-sell Register at the link in the comments & get your burning questions ready 🔥 #sales #webinar #customersuccess #saassales

💫 Trying to uncover the secrets to early customer acquisition? 📝 Check out our panel "How to Find Customers Before Your Product Is Ready" with Kalev Kaarna, Mari Luukkainen, Salla Franzén and kozue nakayama on 12th of October, Main Stage at #NORDEEP2023 Business Summit. 💡 What do you want to know about finding customers before your product is ready? Share your questions below! 🎫 Still don't have a ticket? Get it here asap! www.nordeep.com/tickets #deeptech #startupinsights #prelaunchstrategies #startupjourney

🌟 𝐓𝐡𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐖𝐢𝐭𝐧𝐞𝐬𝐬! ✨ Nothing makes us more proud than sharing amazing feedback from our customers! 🎉 This testimonial video is a true celebration of the success and partnership between us and our client in Brazil. 💼 The CRMTiger customer praises our company, highlighting how our solution revolutionized their business processes. 🚀 Let yourself be inspired by their story and discover how our capable team and personalized solutions can transform your business too! 🌟 Watch the full video and discover how we can take your business to the next level! https://bit.ly/3QMHNX9 #CRMTiger #ClientSuccess #BusinessTransformation

Customer Success folks, you get screwed. Sales gets all the attention. Landing a new customer is 'sexy'. Keeping a customer is somehow 'boring'. So much GTM energy goes into top of funnel > handoff to post sales. Even compensation and incentives. Yet all the value for the customer comes post sales. These teams are almost always understaffed and overworked. Rarely having resources and investment they deserve. That is why we are so proud to be sponsoring at #Pulse2024 next week. A collection of 3,000+ of the best minds in Post Sales: - Customer Education & Academies - Customer Success Management - Implementation & Onboarding - Customer Communities - Product experience Coming together to share best practices, technology, and expertise. All in the pursuit of one of the most important departments in a business. Excited to get together with our industry friends and meet new ones! If you are attending, drop us a note - we would love to meet you. Thanks to our partners @Gainsight for having us! Details on the #pulse2024 🔗 👇🏻 #customered #customersuccess #postsales #saas #customereducation #communities

Groove delivered 238% ROI and payback in less than six months! According to a recent Forrester study, customers who used Groove saw marked improvements to: - The number of first meetings booked - Increased deal conversion for new business - Increased customer renewal rates Sellers and managers gained efficiencies by streamlining manual tasks and leveraging existing content and best practices stored in the platform to save time with outreach, onboarding, and coaching prep. The results? 238% return on investment. $7.53M NPV. Payback in fewer than six months. Check out the full “The Total Economic™ Impact of Groove, A Clari Company,” below.

Diving into the nuances between sales and revenue enablement isn't just splitting hairs—it's uncovering the fundamental focus of our business strategies. Semantics matter and a shift from 'sales' to 'revenue' can broaden our horizons, pushing us to think beyond the initial deal to the full customer journey. It's not just about the start; it's about the sustenance and success of ongoing relationships. #SalesEnablement #RevenueEnablement #CustomerCentricity #customervalue