Had a good stay very clean hotel however watch for the extra fees example parking fee of $15, state tax misc even though state tax was applied already, lodging tax and a destination fee. So what appeared as a good rate through TripAdvisor came out to be much more
Worse hotel experience ever. We got the room late. The reception staff were rude (apart from jacob ) and did not gave us the exact time when room will be given . They kept on telling us 10mins and then made us wait for 4-5 hours. Our whole day was planned and it got ruined. Also I was not happy with the precautions they were takimg in coronavirus. The service was also too bad. the toiletries were not given and when asked we were told they don't have it. Only Park prime which is the restaurant there is good . Rest was horrible and not at all worth risking life and blowing money.
DO NOT FALL FOR THE PICTURE OF RIVER SIDE VIEW. THE RIVER IS VERY FAR AND YOU WILL SEE PARKING LOT AND GARDEN OUTDISE YOUR BALCONY AND AFTER THAT RIVER.
Dear 225priyankaj
Thank you for staying and sharing your concerns via Google and Tripadvisor. I apologize that your room was not ready early in the day and that we were unable to get you in many hours prior to check in time. The summer is very busy and staffing works as quickly as possible to turn rooms over once the prior guest departs. I will also advise our clerks again to offer to hold luggage at no charge and advise guests that we are not able to always get them in when they would like prior to the 4pm check in time, so they can tour prior to the room being ready. I am also not sure what toiletries you asked for as we have most available if they are not already in the room. We will not enter rooms however if someone is not there due to COVID restrictions for the safety of our guests and staff. If you can tell me more about the issue and when you stayed, I would gladly look into this further.
As for the room and view, I am unable to remove the large trees that line the park and river edge/sidewalk as it is part of the Falls State Park. Most of our guests appreciate this serene view with gardens and trees and water beyond and am sorry that you were disappointed.
Again thank you for staying.
check in was very efficient --Room was well cleaned--even the tv remote was encased in plastic--well done!! This location offers the opportunity to not move your car in order to tour the falls or the downtown--Loved being able to walk .
The only negative is the $15 parking charged daily-- if I was parking there and using an airport that fee would be acceptable...Being a Hilton Honors member I feel that the fee is too much!!!
Had breakfast at hoel and it was very good but again a little pricey especially when you have 4 adults and 3 kids ( 7-12)
I found this hotel to be clean, comfortable and very accommodating to guests. It's also steps away from Niagara Falls State Park, so you can literally walk out the back doors of the hotel across the street to the park. It's also just 2 blocks away from the casino for those who are interested, also a short walk. Additionally, I found the Parkway Restaurant to have very good food (try the French Dip). We had Ashley as our server for a few days and she was absolutely fantastic. I would recommend this hotel when visiting the area.
As a timeshare and gold member of Hilton, we were really disappointed in this property. Air conditioning unit did not sink up to the room thermostat and did not keep the room at an even temperature. We woke up in the middle of the night to a stuffy and hot room. The elevator did not work. I actually had to go mention it to the front desk even though there was a long line at the elevator. Maintenance took my family up the service elevators. Upon arrival, we weren't given our waters as gold members and when asked the front desk. They said forgot and actually didn't even have any. The restaurant in the hotel was awful. $50 steak not cooked well. But since we waited so long for our food and service, we didn't dare return it otherwise it would have taken another hour. We tried the restaurant again for breakfast, and waited 2hrs for our food. We asked to speak to management. A manager came to speak to us, noted our concerns and then went to speak to the staff. She never returned and she caught us on our way out of the restaurant. Our breakfast was free but we won't be back to this property.
