All You Need to Know About the Rooms
at Hilton Milan
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Room/Suite (520)
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Guests1 room, 2 adults, 0 children
C$350
C$306
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C$350
C$306
C$350
C$306
Get rewarded with One Key
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Room review highlights
... that was possible. Without asking us they put us in smoking room although we did not know about it. During the middle of the...
... & service is prompt. We were upgraded to King executive room on 8 floor with lounge access ( iam hhonors diamond). Room...
... sent to two dirty rooms at 10pm and only received a clean room after one hour of back and forth. I missed my friend's...
Most popular question about the rooms
Hi. Will plan to travel in Sparing 2023. Please let me know if this hotel room comes wtih 1. In room safe, 2. Shampoo and Conditionars, and 3. Room Slippers. Thank you
Answer from LUIS M
Mar 2023 |
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Featured room amenities
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Reviews that mention rooms
Write a reviewWe stayed here for 6 nights largely because excellent reviews we read on TripAdvisor. Unless you stay on the "executive floors", the service is not really that good. For example, we arrived early and asked for early check in. With some fees, that was possible. Without asking us they put us in smoking room although we did not know about it. During the middle of the night we woke up because dense smell of cigaret smoke coming through the vent. We complaint to the front desk about it, but their answer was that we did not specify on our reservation for non-smopking room. We are from US (the majority of people are non-smokers) and Hilton is American company, the front desk could have asked us whether smoking room is OK. By the way I am a Hilton HHonor elite member and stay at Hilton at least 4 times/year across the world. They do have our profile specifying "non-smoking room". After some argument, they moved us to a non-smoking room. Generally service was not that good. We had to use the same little bottle of shampoo and little bar soap for 2-3 days unless we called the front desk and ask for them. They did not change towels every day and despite our request, they forget to put wash rugs. When we complain to the front desk, a woman named Christina started argue with me and with my wife and said it is our fault. As you may guess from my other reviews, we are very friendly and not so fussy people. About location, many reviewers states that it is near the central station. Unless you wish to use rails everyday to go far, I am not sure why this is such a big deal. The station is dirty and full of 'scary looking' people sitting around. This hotel is far from the city center where Duomo, Gallaria, and castle are located (i.e., not walking distance away). Unlike what some reviewers stated, we did not find many good restaurants except one or two. The surrounding of the hotel is very quiet. It is great if you live in Milan but not if you wish to have good time for your vacation. Breakfast was OK. So unless you are in Milan for business and must stay here on executive floor, find a nicer hotel near the city center.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stefania R, Guest Relations Manager at Hilton Milan
Responded Aug 6, 2014
Dear Sensei62, Thank you for taking the time to post your review. I am sorry that the overall level of service received was below your expectations. I have taken note of all your comments and shared them with my Team for further review. Guests’ feedback is very appreciated , even if negative, as it provides an exceptional tool to improve future performance. Best regards. Stefania Russo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is next to central station , Milan & is at walkable distance . Hotel lobby under renovation & hence have made make shift arrangement in seperate hall. Staff is courteous & service is prompt. We were upgraded to King executive room on 8 floor with lounge access ( iam hhonors diamond). Room was spacious With balcony. Breakfast was very good with fresh juices/ omelette station with nice varieties of food.
Overall great experience .
Overall great experience .
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Room Tip: choose room on high floor.
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HiltonMilan, General Manager at Hilton Milan
Responded May 23, 2016
Dear Guest, thanks for sharing your opinion on Tripadvisor. I'm glad you enjoyed your stay with us and I would like to thank you for your kind words of appraisal. We look forward to welcoming you back in the near future to show you our newly renovated lobby and restaurant. Best regards, Nassos Papazoglou General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was sent to two dirty rooms at 10pm and only received a clean room after one hour of back and forth. I missed my friend's wedding rehearsal dinner and the hotel management was completely unapologetic of the situation citing that "it is not a front desk issue but rather housekeeping." They tried to give me a free breakfast and access to the lounge in lieu of my trouble, however, I am already an HH member.
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Review collected in partnership with Hilton Hotels & Resorts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HiltonMilan, General Manager at Hilton Milan
Responded Aug 24, 2017
Dear Guest, Thank you for posting your response following your recent stay with us. I am really sorry and sincerely apologize for the incidents you mention in your comment. This is definitely not the kind of service we are willing to our guests. I would like to assure you that your feedback have been passed to our executive team in order to take appropriate actions that a similar experience remains an exception. I still hope we will have the chance to welcoming you back at the Hilton Milan and assist you with the highest standard of quality and service. Best regards, Nassos Papazoglou General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve heard some complains from my colleagues about the rooms size and quality of the hotel so my expectation was not high. Fortunately service was nice, my room was spacious, lobby and breakfast area looks pretty good and location is just next to the main central station. Price seems to be sky-high but this is somehow common to all hotels in Milan.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Viviana D, Guest Relations Manager at Hilton Milan
Responded Jan 24, 2015
Pavel K, Thank you for your review of Hilton Milan. We are pleased to read that you enjoyed your stay . We place high value on the quality of our service and the level of comfort of our guests. We have shared your comments with the Team Member. Viviana De Martino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am writing this review within two hours of being here.
Check in was quick and fast. A guy called Andrea checked us in and he was very friendly and helpful.
We checked into our room where the toilet seat had piss stains on it. We called and asked them to change our room, which they did. The new room had the same thing - piss stains on the toilet seats!!!
What kind of 5 star hotel run by a well known brand such as Hilton allows room for mistakes of this kind. After our first complaint someone should have checked our second room before releasing it? Isn't a housekeeping supervisor supposed to check the rooms before releasing it into the system?
They also charge €6 to serve food to your room???
After a long journey you would expect to come to a clean room which you are paying top dollar for - don't expect that if you plan to stay at this hotel. Stay away from this dump.
The housekeeping department should get an award for such attention to detail they display at this hotel.
Check in was quick and fast. A guy called Andrea checked us in and he was very friendly and helpful.
We checked into our room where the toilet seat had piss stains on it. We called and asked them to change our room, which they did. The new room had the same thing - piss stains on the toilet seats!!!
What kind of 5 star hotel run by a well known brand such as Hilton allows room for mistakes of this kind. After our first complaint someone should have checked our second room before releasing it? Isn't a housekeeping supervisor supposed to check the rooms before releasing it into the system?
They also charge €6 to serve food to your room???
After a long journey you would expect to come to a clean room which you are paying top dollar for - don't expect that if you plan to stay at this hotel. Stay away from this dump.
The housekeeping department should get an award for such attention to detail they display at this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HiltonMilan, General Manager at Hilton Milan
Responded Jul 8, 2015
Dear Apinash, first of all I would like to apologize for the incident occurred and for your bad experience. I do really apologize for what you experienced during your stay at Hilton Milan. I assure you that this was really far away from our standard. After checking with the housekeeping supervisor, she confirmed me that the problem with the toilet was mineral residue of the cleaning product not rinsed properly. Please be assured that we have already taken corrective action on this matter in order to avoid similar incident in the future. We hope we can welcome you back at our Hotel in the nearest future and please feel free to contact me for any assistance you may require. Best regards, Nassos Papazoglou General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Questions & answers about the rooms
Answer from LUIS M
Mar 2023 |
Hi,
With. I’m room safe shampoo and conditioner I do know that is provided by the hotel in the room.
About the 3 pair of sleepers I really don’t know but I’m sure that the amazing hotel staff will do their best to get that for you
Enjoy your travel
Luis Martins
dew4343 asked a question Jan 2023
Answer from Spachick64
Jan 2023 |
I would say early check in No ! We got there and our room wasn’t ready so we left the bags and went out to the city
Hotel was very busy at the time and of course the high status card holders are allowed late check outs so it will ultimately depend on the day
Email them about a day room as they can possibly give you a reduced rate
Answer from kencoutts
Jun 2019 |
Sorry to be a little late in responding.
Yes if Hilton Honors then wifi is free.
But also check with hotel before booking, using web or phone.
It is a fantastic location, enjoy your stay.
Answer from bbcbrainwash
Dec 2018 |
The only difference is that in delux category hotel can accommodate an extra bed if guest requires.
Answer from VinMerlot
May 2018 |
Sorry I am not familiar with the type of room you have booked. Not all rooms have been refurbished. We stayed twice, late April and mid May. This is an extremely well run hotel with great service and close proximity to Milan Central Station. Might be worth a telephone call to hotel, all staff were very helpful. Safe travels!
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