Their WiFi is terrible. Last Saturday and Sunday, I waited for 20 min on several and I mean several occasions to load a page from a website. For what you pay for a room, you would think this hotel would have a functional WiFi. The hotel was full and bet you that the front desk would come up with some excuse as to why it took me so long to load a page. My IPad is new and this is unacceptable. Also, the hotel charges extra fees, they are $20 a night. They say the extra fee is to maintain the parking lot, pay for pool chemicals. With Covid 19, restaurant, bar, etc are closed. Why don’t they just say resort fee, sneaky.....front desk staff was nice.
Date of stay: May 2020Trip type: Travelled on businessValue
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Justin Hart, General Manager at Carmel Mission Inn
Responded Aug 19, 2020
Thank you for your feedback! We are currently in the process of upgrading our internet, and when complete, it is going to be great. Looking forward to your next stay with us!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.