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    • Terms & Conditions

    Venue Entry

    1. All purchasers must be over 18 years old at the time of purchase. Unfortunately, we cannot allow people under the age of 18 to enter our venues.
    2. In order to gain entry to events where alcohol is being served, you must show one of the following forms of 18+ age verification ID: passport, driving license, or PASS accredited card (see Pass-Scheme.org for details). Failure to present one of these forms of ID at the venue will result in you not being able to attend the event. You are also required to show your Loughborough University Student Card.
    3. Management reserve the right to refuse admission.
    4. LSU may conduct security searches during the event or activity. LSU may refuse admission to, or eject, the ticket holder if the ticket holder refuses to be searched, or (in our reasonable opinion), the admission of the ticket holder might be a risk to the safety of other attending the venue. This may include if the ticket holder appears to be under the influence of alcohol or drugs or is acting aggressively or anti-socially. No refunds will be offered to customers in these circumstances.
    5. The last entry time is 12.00am (midnight) unless otherwise specified.
    6. LSU operates a no re-entry policy to our club night events. If you need to leave for any reason you must speak to a member of Security or Venue Management, and this will be assessed on a case-by-case basis. There is no guarantee of re-entry.
    7. No illegal substances, legal highs, pyrotechnic articles, lasers, glow sticks, glass items, High visibility clothing, perfume bottles or other liquids, spiked bracelets/belts, weapons, or offensive items may be brought into the venue. Management reserves the right to refuse the admission of any item.
    8. Only handbags and other small bags (no bags larger than 35cm x 40cm x 19cm – A4) and handbag sized umbrellas are allowed in the venue, and we reserve the right to confiscate any prohibited items.
    9. When purchasing a ticket and attending LSU, you consent to being photographed, filmed and/or sound recorded for broadcast and/or publication, without payment.
    10. Please note strobe lighting, show smoke, pyrotechnics, CO2 or lasers may be used during events. Sound levels may be loud. Hearing protection is available on request.
    11. Any medication brought into the venue must be in a sealed package with a prescription label matching your ID and identified to security upon entry. The quantity of such medication must only be as necessary for the period of the event.

    Event Tickets

    1. Loughborough Students' Union operate a completely electronic ticketing system.
    2. All tickets purchased via the LSU Website or the Students' Union website are assigned to your Student ID. Tickets are non-transferable and must only be used by the purchaser. Any usage outside this may lead to your ticket(s) being revoked without a refund. Tickets purchased via the LSU Website and SU App contain the name of the Purchaser and these details will be checked against the Photo ID of the Purchaser at the venue entrance(s).
    3. You will need to have registered online with Loughborough University and opted-in to share your information with Loughborough Students' Union (LSU) prior to being able to purchase tickets.
    4. Students are permitted to purchase 1 x 'Guest Ticket' for one non-student guest. All guests must provide legal ID and enter the venue at the same time as the Lead Student Booker. Guest details are requested within the Checkout Process. When we collect data from you about a guest to register them as attending an event, you agree that you have notified any other person whose personal data that you provide to us of this privacy notice and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with our privacy policy.
    5. The sale of event tickets is final. Tickets are non-refundable and non-transferable once booked or purchased (including purchases made in error, tickets purchased for the wrong event or non-attendance due to personal choice, illness or injury). Please ensure you have selected the right ticket/product for you before purchasing.
      There are certain instances in which a refund may be given:
      • The entire event has been cancelled by the SU. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Please note that relocation of the event to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders.
      • The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.
      • For events with headline artists, Loughborough Students' Union management reserves the right to change the billing as a result of external circumstances. Where the event has taken place, refunds will not be offered, but all efforts will be made to source an equivalent replacement headliner.
      • The event has sold out, and there are people waiting for extra tickets. In this instance refunds may be given, and the tickets then resold to people on the waiting list once the re-sale cash has been received in full.
      • In all instances management's decision is final based on the individual circumstances.
    6. You may be contacted via e-mail, text message, or phone, for the purpose of this event and ticket fulfilment.
    7. If purchasing an Early Bird Ticket, the last entry is 11.30 pm (as specified upon purchase). Admission after this time will be refused.
    8. Athletic Union Club Members purchasing a 'Late Fixture Ticket' for Hey Ewe, should only do so if they're unable to enter the venue prior to 12.00 pm (Midnight). The last entry for Late Fixture Ticket holders is 1.00 am. Admission after this time will be refused.

    LSU Season Pass

    1. The LSU Season Pass non-refundable and non-transferable once booked or purchased (including purchases made in error, tickets purchased for the wrong event or non-attendance due to personal choice, illness or injury). Please ensure you have selected the right ticket/product for you before purchasing.
    2. To receive a ticket/QR code for entry to eligible events, it is your responsibility to reserve your free ‘Season Pass' ticket (via the LSU Website or SU App) by 1.00 pm (on the day of the event). Season Pass Ticket Holders are eligible to redeem 1 x ticket per allocated event (where applicable). Any Season Pass Holder without the accompanying reserved ticket/QR Code will not be permitted entry to the event/venue.
    3. Event tickets are not for resale.
    4. The LSU Season Pass includes entry to selected events and does not include Freshers, Refreshers, or any third-party events hosted by LSU/external promoters.

    Hall Subscriptions

    1. All Hall Sub packages on-sale via the Loughborough Students' Union website are sold on behalf of the Halls. Any enquiries relating to a Hall Subscription Package should be directed to the relevant Hall Chair or Hall Warden.
    2. Refund requests for Hall Subs will only be considered in exceptional circumstances (including, but not limited to, illness and adverse personal circumstances). Refund requests made after the Hall of Residence arrival date will not include the Freshers' supplement (included with First-Year Hall Subs and Single Semester Hall Sub packages). To request a refund, please contact the Hall Warden in the first instance.

    Athletic Union Memberships

    The following piece is only applicable to memberships to Athletics Union clubs. Loughborough Sport is responsible for all the operations of these groups and a full list can be found at: Sports | Sport | Loughborough University (lboro.ac.uk)

    For any refund submitted during the same academic year as the club membership was purchased: