Gartner nomeia Twilio líder em CPaaS pela segunda vez
Gartner® Magic Quadrant™ de 2024 para CPaaS reconhece capacidade de execução e integridade da visão da Twilio.
![Twilio positioning on Magic Quadrant for CPaaS Twilio positioning on Magic Quadrant for CPaaS](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/products/cpaas/gartner-magic-cuadrant/2024/gartner-2024-report_hero-homepage_twilio.png/_jcr_content/renditions/compressed-original.webp)
![Twilio positioning on Magic Quadrant for CPaaS Twilio positioning on Magic Quadrant for CPaaS](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/products/cpaas/gartner-magic-cuadrant/2024/gartner-2024-report_hero-homepage_twilio.png/_jcr_content/renditions/compressed-original.webp)
Twilio nomeada líder em CCaaS no Relatório IDC MarketScape de 2024
Leia o trecho para ver por que a Twilio foi nomeada líder no espaço de software de Contact Center como um Serviço (CCaaS).
![IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/h-l/idc-ccaas-report-2024/twilio_idc-marketscape-graph_hero.png/_jcr_content/renditions/compressed-original.webp)
![IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/h-l/idc-ccaas-report-2024/twilio_idc-marketscape-graph_hero.png/_jcr_content/renditions/compressed-original.webp)
Calcule o ROI da autenticação específica
A calculadora de ROI da Forrester Consulting, baseada no estudo TEI encomendado, ajuda as empresas a estimar seus benefícios com o Twilio Verify para autenticação de usuários.
![](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/d-g/forrester-report/hero_TEI-Report-2024_Twilio.png/_jcr_content/renditions/compressed-original.webp)
![](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/d-g/forrester-report/hero_TEI-Report-2024_Twilio.png/_jcr_content/renditions/compressed-original.webp)
2024
Relatório do Engajamento do Cliente 2024
Da IA à individualização, confira as principais tendências que moldam o engajamento do cliente neste e nos próximos anos.
![2024 State of customer engagement this year and beyond 2024 State of customer engagement this year and beyond](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/state-of-customer-engagement-report/2024/hero-hp-state-of-customer-engagement-report-2024.png/_jcr_content/renditions/compressed-original.webp)
![2024 State of customer engagement this year and beyond 2024 State of customer engagement this year and beyond](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/state-of-customer-engagement-report/2024/hero-hp-state-of-customer-engagement-report-2024.png/_jcr_content/renditions/compressed-original.webp)