Gartner désigne de nouveau Twilio leader du marché des CPaaS
Le Magic Quadrant™ 2024 de Gartner® pour le CPaaS reconnaît la capacité de Twilio à exécuter et à aboutir sa vision.
![Twilio positioning on Magic Quadrant for CPaaS Twilio positioning on Magic Quadrant for CPaaS](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/products/cpaas/gartner-magic-cuadrant/2024/gartner-2024-report_hero-homepage_twilio.png/_jcr_content/renditions/compressed-original.webp)
![Twilio positioning on Magic Quadrant for CPaaS Twilio positioning on Magic Quadrant for CPaaS](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/products/cpaas/gartner-magic-cuadrant/2024/gartner-2024-report_hero-homepage_twilio.png/_jcr_content/renditions/compressed-original.webp)
Twilio a été nommé leader CCaaS dans le rapport IDC MarketScape pour l'année 2024
Découvrez dans cet extrait pourquoi Twilio a été nommé leader dans le domaine des logiciels de centre de contact en tant que service (CCaaS).
![IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/h-l/idc-ccaas-report-2024/twilio_idc-marketscape-graph_hero.png/_jcr_content/renditions/compressed-original.webp)
![IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/h-l/idc-ccaas-report-2024/twilio_idc-marketscape-graph_hero.png/_jcr_content/renditions/compressed-original.webp)
Calculez le ROI de l'authentification spécifique
Le calculateur de ROI de Forrester Consulting, basé sur l'étude commanditée par TEI, permet d'estimer les bénéfices de Twilio Verify pour l'authentification des utilisateurs.
![](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/d-g/forrester-report/hero_TEI-Report-2024_Twilio.png/_jcr_content/renditions/compressed-original.webp)
![](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/d-g/forrester-report/hero_TEI-Report-2024_Twilio.png/_jcr_content/renditions/compressed-original.webp)
2024
Rapport 2024 sur l'État de l'Engagement Client
De l'IA à l'individualisation, découvrez les principales tendances qui façonnent l'engagement client actuel et futur.
![2024 State of customer engagement this year and beyond 2024 State of customer engagement this year and beyond](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/state-of-customer-engagement-report/2024/hero-hp-state-of-customer-engagement-report-2024.png/_jcr_content/renditions/compressed-original.webp)
![2024 State of customer engagement this year and beyond 2024 State of customer engagement this year and beyond](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/state-of-customer-engagement-report/2024/hero-hp-state-of-customer-engagement-report-2024.png/_jcr_content/renditions/compressed-original.webp)