We are in the hotel since 12 hours but already so much to say so here are our first comments.

We did our booking through the official website. It said you can have free upgrade, early check in and late check out but employees at the reception are not aware, so we didn't have any of these while there were availabilities.

When we arrive to our room there were 2 twin size beds instead of 1 king size as booked. Guys, when you see a couple arriving and if you have availability, give directly a king size bed instead of 2 small beds, that's seems logical, especially when you have a total of 80 guests in the resort + it was what we booked. Anyway electricity was not working on the room so we changed.

For the second room we waited 1 hour before maintenance was able to open the door.

Room looks and smell bad. Ac is not working, you can choose either between 10 degrees or no AC.
Maitress of the bed is so old it's not flat anymore, same for the pillows.

Wifi is not working well or not working at all.

Dinner : no menu available, depend of the memory of the waiters. We know usually it's a buffet and because of the Covid you do A la carte but be reactive and creative. Print some menus, write it on a board, use QR codes, waiters do their best but for sure they cannot remember all.

Preparation of the dinner was ok but quality of food is the worst you can find. Cesar celad with half of the ingredients, the other half looks from last week. Good point was the portion was so small that the agony was fast. Chicken, beef, salmon are probably the cheapest you can find here in RD so quality is so poor.

At the bar we wanted a mojito which is a basic cocktail but hotel said that we need to pay extra charges as it considers as premium drink.

Breakfast : writing or not, half of our order was wrong. Again no menu so waiters are not sure what they have. No process for them, they took orders of all the tables then bring it to the kitchen so first tables waited so long and probably kitchen received all orders at the same time that it took 1 hour for 2 omelettes. We ordered more food as the omelettes received were so small but after one more hour waiting we left the restaurant.

So, so far catastrophic resort, employees are nice and do their best but with no means, no process, no management? And poor quality products.
Even if the resort give discounts, it still didn't worth it.

Ok so I am always open/fair when I give my reviews. You can see a post a lot! This places website is misleading! The 1 and only option for breakfast/lunch/dinner is the open air beachside restaurant and is buffet style with minor changes daily or for meals. It is very very repetitive on the food. Serving beer out of bottles so they haven’t even ordered standard kegs and such and only small plastic cups (which isn’t out of the normal standard for some resorts). Room was supposed to be a Superior room with ocean view which I will post photos of. It is super super small, cramped and one person can barely walk between the bed/dresser. The bathroom had a toilet leak and made lots of noise when flushing. They had to fix my mini fridge but had to ask two times and came at midnight to fix (I did o.k. the time). Bed linens are super thin and decent, however, the bed pillows are definitely needed to be replaced. Bathroom towels are horrible!! Small and not always seemed to be very clean, “pool towel” system here which I never understood? I didn’t fly here to steal your cheap towel! The room was in and stickers around room was a “Select” section but was ran out of this section due to not having the proper bracelet, an easy answer on how to get one would have been nice. Also it was empty for 2 days! So yes I was taking up so much room and causing issues by being the 1 person there?? Ridiculous, be smarter and offer ideas on how to change or since there was maybe 40 people at the resort, explain for future reference but allow the random small amount of people to use it with no issues!
Servers/bartenders: staff in general: the were all great really! It’s about the 1 thing the kept this a positive experience overall and not a 1 review. Everyone was helpful and nice and seemed very appreciative of tips, and I didn’t see many give tips at all so I bet it’s rough on them all now! The ocean areas were great, awesome views and beach area. Beware the “vendors” were allowed to sell which I get, but they all sat in chairs and all around me everyday so it wasn’t always the most comfortable having 14 vendors chatting and sharing stories etc all day in the shade as you try to relax! Please fix this
Overall if you get this resort around $50/per person when everything is open and running that would be a good deal, otherwise save your money. If you want to sit at the beach/ pool and be just your group this is a great time to go, but be prepared for crowded Thur-Sat as local Dominicans come in big groups! I love it but some people don’t so just giving honest review. Try to learn some Spanish it will help you. I mix and mingle with the locals all the time and it can be a fantastic experience! Don’t be shy!

Thanks Grand Paradise but I will probably not return until regular operations are open and I am given “Select” status next trip, take care and stay safe!!