Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Calle Principal Playa Dorada, Puerto Plata 57000 Dominican Republic
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About
4.5
#12 of 45 hotels in Puerto PlataLocation
Cleanliness
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Looking for a place to stay in Puerto Plata? Then look no further than Emotions by Hodelpa Playa Dorada, a romantic hotel that brings the best of Puerto Plata to your doorstep.
Emotions by Hodelpa Playa Dorada offers guests an array of room amenities including a flat screen TV, a refrigerator, and air conditioning, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking.
Travellers looking to enjoy some surf and turf can head to Le Petit Francois. Otherwise, you may want to check out a seafood restaurant such as Le Petit Francois, Ristorante Passatore, or Big Lee's Beach Bar.
Puerto Plata is also home to Casa de Cultura, a popular art museum that is not too far from Emotions by Hodelpa Playa Dorada.
We’re sure you’ll enjoy your stay at Emotions by Hodelpa Playa Dorada as you experience everything Puerto Plata has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Casino and Gambling
Babysitting
Wifi
Fitness classes
Hot bath
Pool / beach towels
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Snorkelling
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Romantic
Business
Languages Spoken
English, Spanish
Location
Calle Principal Playa Dorada, Puerto Plata 57000 Dominican Republic
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 64 out of 100
64
10 Restaurants
within 1 kilometer
Reviews
4.5
3,857 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Emotions All Inclusive Puerto Plata is celebrated for its spotless environment, with reviewers consistently lauding the cleanliness of its rooms and grounds. Guests revel in the hotel's vibrant atmosphere, although a few find it on the noisy side.
While the hotel's service garners applause for staff congeniality, the 'all-inclusive' tag has been called into question due to extra charges, causing some to question the overall value. The lodging's prime location is a hit among visitors, as is the range of amenities, despite occasional maintenance and availability issues.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
We have just come back from of trip to Puerto Plata, staying at the Emotions Resort , check in was fairly quick 20minutes, we were there at 1.30pm , check in is 3.00pm, but our rooms was ready so we went directly to our room. The room was clean but rooms are small, no chair in the room, not enough space for one. Housekeeping is very late, we went into town came back at 3.00pm room not done, came back from the beach one day at 5.00pm, staff just finishing cleaning. 3days no clean towels left, you cannot drink the water there, when we arrived there were 2-500ml bottles and a 1 litre bottle in the room, never ever got replaced once, there was a water cooler on the ground floor so went there to fill the bottles. I you want a shower don’t try to get one between 5.00/6.30pm all you will get is cold water.
The staff are very helpful and friendly , the resort is very clean and well maintained. The beach is also very nice and clean, but you get bugged every 15mins by the women offering pedicures and manicures , won’t take no for an answer at first, after 5mins you have to tell them to go away you don’t want one, 15mins later there will be another one pressing you to have a pedicure/pedicure . The food in the buffet is a hit and miss , only 1 toaster so there was always a line up in the mornings , they run out of white bread have to wait for it to be replaced, same for bacon. The Mexican and Italian restaurants the food is amazing as with the rest of the resort staff very friendly. Apart from the late housekeeping,no hot water and drinking water not replaced ,minor issues, I would recommend these place and will return.
The staff are very helpful and friendly , the resort is very clean and well maintained. The beach is also very nice and clean, but you get bugged every 15mins by the women offering pedicures and manicures , won’t take no for an answer at first, after 5mins you have to tell them to go away you don’t want one, 15mins later there will be another one pressing you to have a pedicure/pedicure . The food in the buffet is a hit and miss , only 1 toaster so there was always a line up in the mornings , they run out of white bread have to wait for it to be replaced, same for bacon. The Mexican and Italian restaurants the food is amazing as with the rest of the resort staff very friendly. Apart from the late housekeeping,no hot water and drinking water not replaced ,minor issues, I would recommend these place and will return.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Dueño at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Responded Sep 7, 2021
We are very grateful and happy to know your appreciation about your recent stay. We remain with open arms to receive you again, thank you very much for your recommendations for our future visitors, Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing hotel and even better people! Hotel rooms were new and spotless, beds very comfortable and always had hot water and WIFI throughout resort. Richi is fantastic and so much fun, always friendly and ready to help all have a great time and share a laugh. The rest of the team were fantastic too! No complaints about the food, tons of variety and always hot and delicious! Highly recommended!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hoteleshodelpa, Guest Relations Manager at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Responded Jan 25, 2020
Dear O5592WEmelaniem, Thank you for your review and for choosing our hotel for your holidays! We are pleased to read that you enjoyed your overall experience, we will make sure that Richi and the animation team gets your comments. We hope to see you back soon! Warm regards, Alba, Guest Services Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We just got back from Emotions. My sister and I stayed in the adult building which was very clean, had no complaints with our room except not many places to hang towels etc. The grounds at the resort were always kept clean. Went to the beach once as there was no real shelter for the sun. The ocean was pretty rough and middle of the week the beach was covered in seaweed. The main pool at the resort was k but not enough lounge chairs for all the people, if you didn't go early in the morning you were out of luck, only 1 bar at main pool and day it rained it was closed. The Italian, Mexican and Dominican restaurants were a joke, you couldn't make reservations it was 1st come 1st serve and if you wanted wine you had to pay, like I thought this was an all exclusive resort so we only ate at italian restaurant and then the buffet rest of our stay. Boring at night, nothing to do, sure there was disco at 9:45 for younger crowd????. Would not go back or recommend
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: Get room with balcony and a nice view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Dueño at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Responded Sep 7, 2021
We are very sorry that your stay did not go as well as we expected. We take note of your perception in every aspect, we present our most sincere apologies, we will be working tirelessly to achieve your sufferings. We have informed all our leaders involved to continue improving and making them live a memorable experience with love. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The note should be 3.5
Pros;
Good food, not great but good. Oregano is not particularly good but the Mexican food restaurant was by far the best, The deserts on every restaurants is just a small pastries...so don't expect anything.
The room was clean,
Some employees were friendly some werent I gave tips to some, and i choose the more worthy very carefully
The CONs..
The pool is small and not clean, lots of sands at the bottom. The chairs are rare, you have to get up early to secure one before someone secures just about every chair around the pool
The buffet was good but repetitive, the area is clean
The advertising says that there is a pool upstair but that pool, like the Aroma restaurant is for VIP only. I believe you have to purchase some special vacation plans to have acces to that pool and restaurants.
The old Milwaukee bar and the win bar are not inclusive, you need to pay for your drinks and the wine insn't cheap.
the drinks are very ordinary, nothing fancy there.
During my stay the pool was terrible, big waves and dirts all over the place. thE whole week except one day it was not allow to swim in the water.
The restaurant near the beach was clean, like the restroom but the food was basically the same as the buffet stuff.
The room was all right but the regular one had no furniture, not a single chair..and you have to chase the maid to get an extra roll of toilet paper or shampoo. That was a painfull thing to do every day. Same for the mini bar you need to beg to get it replenished...i suggest you call the front desk, Don't ask the maid..most of the staff of this place don't quite understand English.
During the Week-end this place gets invaded by Dominicans locals. Its very annoying
The sellers on the beach are everywhere. They won't harass you but will be around you all the time.
Overall a decent place but be aware that it is not all free or inclusive. It would be all right to recommend this place..but i surely won't go back there.
Pros;
Good food, not great but good. Oregano is not particularly good but the Mexican food restaurant was by far the best, The deserts on every restaurants is just a small pastries...so don't expect anything.
The room was clean,
Some employees were friendly some werent I gave tips to some, and i choose the more worthy very carefully
The CONs..
The pool is small and not clean, lots of sands at the bottom. The chairs are rare, you have to get up early to secure one before someone secures just about every chair around the pool
The buffet was good but repetitive, the area is clean
The advertising says that there is a pool upstair but that pool, like the Aroma restaurant is for VIP only. I believe you have to purchase some special vacation plans to have acces to that pool and restaurants.
The old Milwaukee bar and the win bar are not inclusive, you need to pay for your drinks and the wine insn't cheap.
the drinks are very ordinary, nothing fancy there.
During my stay the pool was terrible, big waves and dirts all over the place. thE whole week except one day it was not allow to swim in the water.
The restaurant near the beach was clean, like the restroom but the food was basically the same as the buffet stuff.
The room was all right but the regular one had no furniture, not a single chair..and you have to chase the maid to get an extra roll of toilet paper or shampoo. That was a painfull thing to do every day. Same for the mini bar you need to beg to get it replenished...i suggest you call the front desk, Don't ask the maid..most of the staff of this place don't quite understand English.
During the Week-end this place gets invaded by Dominicans locals. Its very annoying
The sellers on the beach are everywhere. They won't harass you but will be around you all the time.
Overall a decent place but be aware that it is not all free or inclusive. It would be all right to recommend this place..but i surely won't go back there.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hoteleshodelpa, Guest Relations Manager at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Responded Feb 12, 2020
Dear PierreC1, Thank you for sharing the review of your recent stay, we are pleased to know that you enjoyed the desserts at the Mexican restaurant, that your room was clean and the friendliness of our staff. Thank you for your suggestions for the variety of our buffet which gives us the opportunity to improve so that our customers enjoy the most during their stay, let us tell you that if you place the sign of not disturbing in the room our staff can not place the amenities and refill the mini bar for this reason you did not receive the excellent service we had expected you to receive, in our Milwaukee we have local beers in draft within the all-inclusive, the ones that have an additional cost are international beers, we hope it gives us the opportunity to return again and enjoy all the services that are within the all inclusive and live a memorable experience. Warm regards from Alba, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emotions by Hodelpa gave my party of 6 world-class hospitality at a fair price. The staff exhibited professionalism, flexibility, attentiveness, and courtesy. The wifi was fast. Their covid measures were adequate and up to international standards. The rooms were clean and well-conditioned. However, the bath area was at the same level as bathroom so the bath water would spill out of bathroom and into the bedroom.
I did not particularly like that while we were sitting at the beach, the independent mobile vendors (i.e. trinket sellers, masseuses, fresh coconuts sellers, hair braiders, etc.) would come up to us peddling their products or services every few minutes. But I understand they are just trying to make an honest living. They are very aggressive though.
I loved their food waste controls. Kudos to this hotel's management for limiting the amount of food at the buffet, thereby cutting costs and throwing out less food at the same time. I would love to see this hotel do something like the Las Vegas casino hotels do with their food waste feeding it to livestock farmers, and thus decreasing food waste even more. Keep up the great work.
P.S. Roberto and Jose, the waiters, always did an amazing job. I saw those guys work hard and provide outstanding service to me and my family, as well as to other guests.
I did not particularly like that while we were sitting at the beach, the independent mobile vendors (i.e. trinket sellers, masseuses, fresh coconuts sellers, hair braiders, etc.) would come up to us peddling their products or services every few minutes. But I understand they are just trying to make an honest living. They are very aggressive though.
I loved their food waste controls. Kudos to this hotel's management for limiting the amount of food at the buffet, thereby cutting costs and throwing out less food at the same time. I would love to see this hotel do something like the Las Vegas casino hotels do with their food waste feeding it to livestock farmers, and thus decreasing food waste even more. Keep up the great work.
P.S. Roberto and Jose, the waiters, always did an amazing job. I saw those guys work hard and provide outstanding service to me and my family, as well as to other guests.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Dueño at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Responded May 24, 2021
Dear Frank_in_SoFLo! We are very grateful and happy to know your appreciation about your recent stay. We remain with open arms to receive you again, thank you very much for your recommendations for our future visitors, Best regards, Dhaira Martinez
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front desk staff are not friendly. We arrived late at night desk clerks were too busy joking with each other. At check out time We asked for a late check out was told it's $15 per hour. Then it suddenly became $10 per hour PER PERSON! We had no water in our room upon arriving. The bar fridge was empty upon arrival we hunted someone down the next day to stock it. Asked for diet soda and never got it. The rooms are well worn with mouldy caulking in the bathroom. We found a wad of gum on top of the headboard. Food is average at best. No vegetarian options other than pasta or salad (no protein) asked about a before burger our patty but no one understood us so we gave up. Get to breakfast early or they run out of yogurt and fruit etc. Wait staff in the buffet are hit and miss. We found a great person to help us at breakfast. Want a latte? Ask for espresso con leche. Bring your own refillable mug. Best idea we had before coming here. Use it for everything... Bar drinks, soda and water which is in the foyer of your building. The beach is brown sand if that matters to you. Found the beach had lots of seaweed. Very few loungers at pool or the beach. I saw people getting seats at 8am to save them! No Beach umbrellas either. The shows were very amateur. We had a swim up room building 20 glad to have it as it was quieter than the pool or beach (both had loud music) and lots of room to layout in Sun or shade. Keep your expectations low... And it's ok.. it's no 4.5 star
Resort!!
Resort!!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Dueño at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Responded Sep 7, 2021
We are very sorry that your stay did not go as well as we expected. We take note of your perception in every aspect, we present our most sincere apologies, we will be working tirelessly to achieve your sufferings. We have informed all our leaders involved to continue improving and making them live a memorable experience with love. Best Regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Short and Sweet:
If you want hot/warm water or water pressure for a shower don't go. Want a lounger by the pool or beach don't go, 58 loungers were available near the pools and people put towels on them to reserve them VERY early. Yes only 58! Want to eat anywhere other than the Buffet and want to make reservations - don't go!
Good, resort clean and most of the staff very friendly!
Rating 3.5 would be the max for this resort
If you want hot/warm water or water pressure for a shower don't go. Want a lounger by the pool or beach don't go, 58 loungers were available near the pools and people put towels on them to reserve them VERY early. Yes only 58! Want to eat anywhere other than the Buffet and want to make reservations - don't go!
Good, resort clean and most of the staff very friendly!
Rating 3.5 would be the max for this resort
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Dueño at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Responded Sep 7, 2021
We are very sorry that your stay did not go as well as we expected. We take note of your perception in every aspect, we present our most sincere apologies, we will be working tirelessly to achieve your sufferings. We have informed all our leaders involved to continue improving and making them live a memorable experience with love. Best Regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed a wonderful week here. The beach was clean and soft and the whole resort was excellently maintained. The staff was friendly and helpful, especially the elite concierge staff. It was a short walk to everything.
We thought the food was good compared to other resorts we’ve stayed at. We went to all three a la carts and as Elite/VIP we also went to Aroma a couple nights. The beach buffet was our least favorite but it was convenient. The coffee shop is a nice amenity. There are plenty of places to find a drink. Roberto the bartender at Opus (VIP) is the best!
We were on vacation so we didn’t spend much time in our room but the only reason I can’t give a full five stars was our unit. We had a one bedroom in building 16 which doesn’t seem to have been renovated as I understand much of the resort has been. For the amount of timeshare points we spent the unit was disappointing compared to others we’ve stayed in for much fewer points. It was clean and spacious enough with a nice balcony. The bed and pillows were super comfortable and the room was quiet so we slept very well. But there were very few drawers so we just lived out of our suitcases. The only mirror was in the too small bathroom - a pain when your both trying to get ready to go out! And the bathroom flooded every time you took a shower. There was nothing in the kitchen except a couple coffee mugs. No utensils or glasses. We had to open the coffee packets with my husband’s razor. The unit reminded me of a Super 8 studio room honestly.
But still, I would very much recommend the resort!
We thought the food was good compared to other resorts we’ve stayed at. We went to all three a la carts and as Elite/VIP we also went to Aroma a couple nights. The beach buffet was our least favorite but it was convenient. The coffee shop is a nice amenity. There are plenty of places to find a drink. Roberto the bartender at Opus (VIP) is the best!
We were on vacation so we didn’t spend much time in our room but the only reason I can’t give a full five stars was our unit. We had a one bedroom in building 16 which doesn’t seem to have been renovated as I understand much of the resort has been. For the amount of timeshare points we spent the unit was disappointing compared to others we’ve stayed in for much fewer points. It was clean and spacious enough with a nice balcony. The bed and pillows were super comfortable and the room was quiet so we slept very well. But there were very few drawers so we just lived out of our suitcases. The only mirror was in the too small bathroom - a pain when your both trying to get ready to go out! And the bathroom flooded every time you took a shower. There was nothing in the kitchen except a couple coffee mugs. No utensils or glasses. We had to open the coffee packets with my husband’s razor. The unit reminded me of a Super 8 studio room honestly.
But still, I would very much recommend the resort!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Dueño at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Responded Sep 7, 2021
We are very grateful and happy to know your appreciation about your recent stay. We remain with open arms to receive you again, thank you very much for your recommendations for our future visitors, Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let us all remember we are still in a global pandemic! then so many things that were norm in these types of resorts had to change, knowing this:
the resort is Super clean, rooms, grounds, restaurants, to enter the buffet you have to wear disposable gloves , hand sanitizers every where, we felt so safe as everyone was so respectful to the COVID rules.
the staff are so nice, so polite and so willing to help you, always smiling and very respectful, beach is so nice and the area is so beautiful, we stayed in adult only with our own pool well worth to pay extra $70.Entertainment team : Carlos is the coolest of all, Bruno is so kind and friendly we love them and miss them already. if you like small resorts this is a great place, so cozy and everything close by. the only thing that might not be too well is the food variety and only three inclusive restaurants .But the Chrismas eve dinner was awesome. my daughter and I enjoyed our week there a lot. Viva DR, Viva PP , Viva Emocions y todos los chicos ,ustedes son los mejores, Gracias
the resort is Super clean, rooms, grounds, restaurants, to enter the buffet you have to wear disposable gloves , hand sanitizers every where, we felt so safe as everyone was so respectful to the COVID rules.
the staff are so nice, so polite and so willing to help you, always smiling and very respectful, beach is so nice and the area is so beautiful, we stayed in adult only with our own pool well worth to pay extra $70.Entertainment team : Carlos is the coolest of all, Bruno is so kind and friendly we love them and miss them already. if you like small resorts this is a great place, so cozy and everything close by. the only thing that might not be too well is the food variety and only three inclusive restaurants .But the Chrismas eve dinner was awesome. my daughter and I enjoyed our week there a lot. Viva DR, Viva PP , Viva Emocions y todos los chicos ,ustedes son los mejores, Gracias
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Date of stay: December 2021
Rooms
Cleanliness
Service
Room Tip: adult only area building 12&13 is great
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Dueño at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Responded Jan 2, 2022
We are very grateful and happy to know your appreciation about your recent stay. We remain with open arms to receive you again, thank you very much for your recommendations for our future visitors, Best regards, Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friends and I decided to go on a girls trip to this resort. We booked two months prior to our stay and then less than a week later when we looked at the reviews and we were shocked. There were several recent reviews that turned us off, to the point that we considered cancelling our stay. But let me tell you that we were very pleased with our stay. Almost everything negative that we had read was not true.
All of the resturant were open, the buffet does have a smaller selection but it wasn’t as bad as people said. The snack bar usually had fresh food with different options. There actually is a disco, they just need to do better at advertising where it is as a lot of people could not find it. The wifi was hit or miss in certain areas but worked for the most part. I did hear however that some people had to swap rooms a couple of times due to mold, and other issues but our rooms were fine. The beach was absolutely beautiful.
As for the staff they were amazing! All so kind and friendly! The animación was very talented and entertaining. They all knew english well, José (5 star) also spoke French and Italian which I found very inclusive. José (5 star), Michel and Carlos go above and beyond to make sure the guests on the resort are enjoying themselves. Whether it was water aerobics, dance lessons, volleyball and participating in the shows they never failed to amaze us. Thank you to José (5 star), Michel, Carlos and the rest of the animación team.
The waiters and bartenders were also amazing. Thank you to Pedro, Henderson, Digones, Adriel, Brian, and Ricardo. Also a big shoutout to Junior that made us omelettes everyday. Kelvin and Masases at the front desk were amazing as well.
The cleaning and maintenance staff were also great at doing their jobs and ensuring you had a safe stay. Yudi the cleaning lady in building 13 did an excellent job daily. Piero Yaniel would
make sure our mini bar was stocked and would ask us what we preferred or needed. If we were short on anything and we saw him in the building he would get us what we needed right away.
In all, my friends and I would love to return to Emotions. We were glad we did not cancel our vacation and we can’t wait to go back!!
All of the resturant were open, the buffet does have a smaller selection but it wasn’t as bad as people said. The snack bar usually had fresh food with different options. There actually is a disco, they just need to do better at advertising where it is as a lot of people could not find it. The wifi was hit or miss in certain areas but worked for the most part. I did hear however that some people had to swap rooms a couple of times due to mold, and other issues but our rooms were fine. The beach was absolutely beautiful.
As for the staff they were amazing! All so kind and friendly! The animación was very talented and entertaining. They all knew english well, José (5 star) also spoke French and Italian which I found very inclusive. José (5 star), Michel and Carlos go above and beyond to make sure the guests on the resort are enjoying themselves. Whether it was water aerobics, dance lessons, volleyball and participating in the shows they never failed to amaze us. Thank you to José (5 star), Michel, Carlos and the rest of the animación team.
The waiters and bartenders were also amazing. Thank you to Pedro, Henderson, Digones, Adriel, Brian, and Ricardo. Also a big shoutout to Junior that made us omelettes everyday. Kelvin and Masases at the front desk were amazing as well.
The cleaning and maintenance staff were also great at doing their jobs and ensuring you had a safe stay. Yudi the cleaning lady in building 13 did an excellent job daily. Piero Yaniel would
make sure our mini bar was stocked and would ask us what we preferred or needed. If we were short on anything and we saw him in the building he would get us what we needed right away.
In all, my friends and I would love to return to Emotions. We were glad we did not cancel our vacation and we can’t wait to go back!!
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"If you are not 6 feet tall, you will not be able to utilize the hangers in the adult only rooms. "Read full review
"Excelente servicio me gustos todos la comida la arrencion los empleado bien decente y servicial las habitaciones súper limpia me gustos todo"Read full review
"To relax and come enjoy your stay in this wonderful hotel with great amenities for the whole family, and come ready for the nice cool beers"Read full review
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PRICE RANGE
C$205 - C$328 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
425
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingEmotions All Inclusive Puerto Plata, Ascend Hotel Collection - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Emotions All Inclusive Puerto Plata, Ascend Hotel Collection
Which popular attractions are close to Emotions All Inclusive Puerto Plata, Ascend Hotel Collection?
Nearby attractions include Golden Beach (Playa Dorada) (0.5 km), Playa Dorada Mall (0.3 km), and Barrels to Bottles Liquor Store & Pub (0.3 km).
What are some of the property amenities at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection?
Yes, free parking is available to guests.
What are some restaurants close to Emotions All Inclusive Puerto Plata, Ascend Hotel Collection?
Conveniently located restaurants include Le Petit Francois, Ristorante Passatore, and Green Jack Restaurant.
Are there opportunities to exercise at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Emotions All Inclusive Puerto Plata, Ascend Hotel Collection have airport transportation?
Yes, Emotions All Inclusive Puerto Plata, Ascend Hotel Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Emotions All Inclusive Puerto Plata, Ascend Hotel Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Emotions All Inclusive Puerto Plata, Ascend Hotel Collection?
The staff speaks multiple languages, including English and Spanish.