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About
4.0
#4 of 17 all-inclusives in Puerto Plata
Location
Cleanliness
Service
Value
See why so many travellers make Grand Paradise Playa Dorada their all-inclusive resort of choice when visiting Puerto Plata. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Guest rooms offer a flat screen TV, air conditioning, and a kitchenette, and Paradise Beach Puerto Plata makes getting online easy as wifi is available.
You can also take advantage of some of the amenities offered by the all-inclusive resort, including 24 hour front desk, a concierge, and a gift shop. In addition, guests can enjoy a pool and breakfast during their visit. As an added convenience, there is free parking available to guests.
While you’re here, be sure to check out Ristorante Passatore, one of the Mediterranean restaurants that can be found in Puerto Plata, which is a short distance from Paradise Beach Puerto Plata.
During your visit, be sure to check out Malecon Puerto Plata (2.0 km), which is a popular attraction within walking distance of the all-inclusive resort.
We’re sure you’ll enjoy your stay at Grand Paradise Playa Dorada as you experience all of the things Puerto Plata has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, French, Spanish, German
Location
Puerto Plata 57000 Dominican Republic
Grand Paradise Playa Dorada
4,748 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
My sister and I just got back from our 1 week stay at the Grand Paradise, Playa Dorada. The beach and facilities are nice. No complaints with food or location. Hotel is located right on the beach with a small mall and a few bars that are walking distance. There is a fee to use the internet but since we were on a relaxing vacation that was not a concern for us. There is a per day $$ charge to use the wifi if you want.
I wanted to give a special shout out to the staff at the resort. Each and every staff member we interacted with was friendly and helpful. The servers and bar tenders were attentive and very nice. Often it’s the negative reviews that get the management’s attention. I do hope that the hotel’s management spend some time reviewing the positive reviews and ensure that their employees are recognized for all their hard work.
The hotel had daily activities (both by the pool and the beach) to keep the resort lively and active. The entire entertainment staff works extremely hard to ensure all hotel guests are having a good time. They work from the morning to late at night ensuring the guests are constantly entertained with games, music and daily shows. Alex, Esmeralda, Martin and Isaac were all very nice and always had a smile on their face. Amauris (the announcer for the shows every night) who is also part of the entertainment team was amazing! He was friendly and always full of energy. I just want to say thank you for ensuring we had a great time every night with music and the organized shows. Thank you for the dance lessons! Hope to be back next year and see the same amazing team!
Sonia (Canada)
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francis Irrizarry, General Manager at Grand Paradise Playa Dorada
Responded Feb 27, 2020
It is very rewarding for us to read that you enjoyed your recent vacation to the Grand Paradise Playa Dorada. Our staff is certainly very grateful for the mention. We look forward to welcome you again.
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Overall a good vacation. The pros- amusing entertainment team. Wendy, isaac, manny and Martin were a great team. We took part in the games and went to the shows which were very interactive. Food was great and enjoyed the drinks especially the non alcholoic since we were with our kids. Our 2nd room was great for us,roomy and comfy bed. Rooms were very clean. Now the not so fun parts... bring bug spray. The resort was great in spraying and doing their best... apart of nature. When we got there we had some issues with our rooms. Staff did what they could, we ended up just paying for an upgrade which was fine. We were not told about all the food options at check in, we had to figure that out on our own as there are food options but if you don't know it seems like you are limited to the buffet. Other resorts tell us at check in. There wasn't enough garbage bins. I didn't think about it but a reusable cup would be great to limit all the empty plastic cups flying around. Beach was nice. It was a little overwhelming all the vendors coming to try to sell you stuff. Nice walk to the mall which was a nice place to shop. If you go visit the 2nd floor. We found the best deals there.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francis I, Guest Relations Manager at Grand Paradise Playa Dorada
Responded Jan 14, 2020
Thank you very much for taking the time to weight in on some the aspect of the operation at the Grand Paradise Playa Dorada. Your insight concerning some of the services we offer at the hotel will certainly be taken into consideration in order to continue our effort to improve in all areas of services directed to our clientele. We look forward to welcoming you once again.
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We only stayed one night. I gave it a 4/5 because it’s probably amongst the nicest hotels in that area of Lanzarote & for the price it’s ok but we would rather have paid for a regular room that what we got.
We had a room with a spa tub on the balcony which could’ve been nice but it was ruined by the location, we constantly heard some kind of machines running & sometimes people who work there putting out trash though we couldn’t see them but mainly our view consisted of buildings & the street below.
The “ocean view” was way off in the distance, the view of the water was a small opening between a lot of other hotels etc. For all-inclusive the food is really great we especially enjoyed the buffet food, it was top notch for a buffet.
We also appreciated our waiter Antonio Cruz who served us a few times & was very welcoming, helpful, friendly & fun. He was the queen of the waiters! The hotel check in attendants were also very helpful, we stayed there April 22, 2022. I’m sorry I don’t remember their names now but they also made a great impression of the hotel.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are in the hotel since 12 hours but already so much to say so here are our first comments.
We did our booking through the official website. It said you can have free upgrade, early check in and late check out but employees at the reception are not aware, so we didn't have any of these while there were availabilities.
When we arrive to our room there were 2 twin size beds instead of 1 king size as booked. Guys, when you see a couple arriving and if you have availability, give directly a king size bed instead of 2 small beds, that's seems logical, especially when you have a total of 80 guests in the resort + it was what we booked. Anyway electricity was not working on the room so we changed.
For the second room we waited 1 hour before maintenance was able to open the door.
Room looks and smell bad. Ac is not working, you can choose either between 10 degrees or no AC. Maitress of the bed is so old it's not flat anymore, same for the pillows.
Wifi is not working well or not working at all.
Dinner : no menu available, depend of the memory of the waiters. We know usually it's a buffet and because of the Covid you do A la carte but be reactive and creative. Print some menus, write it on a board, use QR codes, waiters do their best but for sure they cannot remember all.
Preparation of the dinner was ok but quality of food is the worst you can find. Cesar celad with half of the ingredients, the other half looks from last week. Good point was the portion was so small that the agony was fast. Chicken, beef, salmon are probably the cheapest you can find here in RD so quality is so poor.
At the bar we wanted a mojito which is a basic cocktail but hotel said that we need to pay extra charges as it considers as premium drink.
Breakfast : writing or not, half of our order was wrong. Again no menu so waiters are not sure what they have. No process for them, they took orders of all the tables then bring it to the kitchen so first tables waited so long and probably kitchen received all orders at the same time that it took 1 hour for 2 omelettes. We ordered more food as the omelettes received were so small but after one more hour waiting we left the restaurant.
So, so far catastrophic resort, employees are nice and do their best but with no means, no process, no management? And poor quality products. Even if the resort give discounts, it still didn't worth it.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My partner and I had a very nice time at Grand Paradise. We booked a room with an ocean front which was beautiful. The food was good and there were a ton of options. The staff was really friendly and very helpful. A special shoutout to Alex who made our trip really enjoyable. The variety of activities available at the resort was great. We went on the bike tour and often participated in the activities at pool side.
A couple of downsides- you have to pay for use of the safe in your room and wifi costs $45USD per day.
Other than that our trip was great. We would like to go back.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francis Irrizarry, General Manager at Grand Paradise Playa Dorada
Responded Feb 27, 2020
Thank you for taking the time to share your views regarding our facilities and services. We appreciate very much you highlighting the positive impact that the staff from our animation team caused. We look forward to welcome you again.
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very quiet hotel , has everything to rock and roll but doesn 't, lack of entertainment before and after dinner, nothing to do but sit at the bar, no real beat that you are on vacations. The pool and beach are great but the swimup bar is in the shade, in December it is too cold to sit the in cold water. the rooms are to be chosen carefully, we picked the cheapest prices and were on the 4 th floor with no elevator so if you have mobility issues, get the first floor
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francis Irrizarry, General Manager at Grand Paradise Playa Dorada
Responded Feb 27, 2020
Thank you very much for taking the time to share the experience of your recent vacation at the Grand Paradise Playa Dorada. We look forward to welcome you again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from vacation. We were impressed with everything C-19 related. The buffet was open on weekends only, due to small numbers during the week. Food was very good, we were upgraded due to small numbers at the resort. If you travel from Ontario, you will be impressed at how much better they have handled themselves. Great food, fun at VIP pool, great drinks and rooms very clean and AC is cold! Low numbers, so get your own space - no activities by staff, food selection is minimal only because 30 to 40 there during the week. We felt very safe and this was our 2nd visit.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our vacation here from December 14th to 21st was phenomenal! The hotel had sit down meals for 4 days and on the final 3 they opened the buffet, with staff serving and physical distancing. There was a limited amount of people that could come into the buffet, masks had to be worn, sanitizer used before entering and it was all open air. The hotel was booked only at 30% capacity and we had the pool all to ourselves. Masks had to be worn in all common areas but you could remove them at the pool and beach, when you're with your bubble. They upgraded us to VIP for free, giving us access to two separate pools and bars. Internet was free. The flight there was more full than we would have liked but the way back was practically empty. We are very blessed to have gone away, our winter/covid blues were really starting to set in and this has become a tradition for us.
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Date of stay: December 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have never seen such hardworking staff who are so FRIENDLY and really care about their patrons. Special shout out to MARTIN for being our best guy, and Alex for being awesome! We love you <3
This resort is incredibly clean. The rooms are done up nicely and never musty. We had a supersaver room and we LOVED it. There are some stairs but not too many, you get a huge room and bathroom with high ceilings. No balcony but doesnt make a difference. You have to wait a while, but then the shower water is piping hot.
Food was lovely, very varied. Could do with an additional a la carte as there were only 2.
We had the select upgrade and highly recommend-- its almost worth it just for the safe and wifi free, but the little foods and sandwich bar are amazing and the drinks are strong. Actually, drinks were pretty strong throughout resort.
Didn't have trouble finding a pool chair. Lots of Canadians. What else can i say? Just go!
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Date of stay: February 2020
Value
Location
Service
Room Tip:supersaver is great!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francis Irrizarry, General Manager at Grand Paradise Playa Dorada
Responded Mar 6, 2020
We are happy to read that you and your family were satisfied with the overall services of the hotel. We appreciate very much your mention of our staff's efforts to provide the attentive service that really made you feel at home. We look forward to welcome you once again.
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Finally booked an oceanfront room where I would drool for several years when walking by it on Playa Dorada. The stay was pleasurable when we learnt how to adjust for the minor challenges. The hot water issue needs to be resolved as it takes a very long time for it to get somewhat comfortable. As for the rest, we had a comfortable room, breathtaking views, great service, good food and an incredible beach. I only wish they have free wi-fi as it cost me a little fortune to use an acceptable Canadian plan for the two weeks as I was expecting very important calls and emails. I was not impressed by the cost of the safety box either but overall we truly enjoyed our stay and may return.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francis I, Guest Relations Manager at Grand Paradise Playa Dorada
Responded Feb 16, 2020
Thank you very much for taking the time to share the experience of your recent vacation at the Grand Paradise Playa Dorada. We look forward to welcome you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was open for domestic vacationers during pandemic. Now claims to be closed to foreign travelers including time share owners due to major renovation. The GPPDH is not forthcoming with information regarding time lines for reopening. Or if the hotel was sold and will not be again open to foreign travelers under the named Amhsamarina chain of hotels.
As of Sun June 6 2021 the GPPDH will not be accepting guests or reservations. And hope to reopen after the Dec 2021 high season. This is my information given as a time share owner to the resort.
There are more places to choose from in the Puerto Plata area.
ALSO KNOWN AS
grand paradise playa dorada hotel puerto plata, paradise beach club puerto plata, paradise beach resort casino, paradise beach puerto plata, paradise beach club casino
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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