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About
4.5
#7 of 45 hotels in Puerto Plata
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Finding an ideal charming hotel in Puerto Plata does not have to be difficult. Welcome to Viva Wyndham V Heavens - An All-Inclusive Resort, a nice option for travellers like you.
Viva Wyndham V Heavens - An All-Inclusive Resort offers guests an array of room amenities including a flat screen TV, a minibar, and air conditioning, and getting online is possible, as free wifi is available.
The hotel offers a concierge and room service, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking.
While in Puerto Plata, you may want to check out some of the restaurants that are a short walk away from Viva Wyndham V Heavens - An All-Inclusive Resort, including Le Petit Francois (0.7 km), Ristorante Passatore (0.3 km), and Lucia (0.6 km).
If you’re looking for things to do, you can check out Malecon Puerto Plata (1.6 km), which is a popular attraction amongst tourists, and it is within walking distance.
Viva Wyndham V Heavens - An All-Inclusive Resort looks forward to welcoming you on your visit to Puerto Plata.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
Spanish
Location
Playa Dorada Complex, Puerto Plata 05700 Dominican Republic
Viva Heavens by Wyndham
3,001 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Viva Heavens by Wyndham garners mixed feedback, with guests enjoying its vibrant atmosphere, packed with shows and parties that cater to a diverse crowd. While the staff often receives praise for their attentive service, there are mentions of service inconsistencies.
Room experiences vary, with some guests appreciating the spaciousness and others pointing out maintenance and cleanliness issues. Though the hotel's cleanliness generally earns commendations, reviewers warn about hidden costs and note the need for updated amenities and better minibar services.
Atmosphere
Lively
Rooms
Basic
Value
Pricey
Cleanliness
Mixed
Service
Friendly
Amenities
Limited
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I've stayed in 3 different resorts, this is the only one I'd definitely go back to. We enjoyed the following: it was adults only, everywhere was CLEAN. We stayed in an Ambrosia Suite, it was roomy there was hot water (shower) at any time of the day! The food was good, buffet food was fresh. We tried 2 of the 4 restaurants. The Italian was the best. The food was excellent, + you're out by the beach and it was a great atmosphere. The beach was nice, not crowed. There are always beach vendors, just politely say no thanks, they will keep going. The pool area was central for the entertainment group to have activities, you could join or not. Yoga, water aerobics, it was even fun to watch if you weren't participating. The only con was that our room was close to the theater. The music goes until about 2 a.m. We were ok with it, but some people, I think wouldn't appreciate it. The staff is VERY friendly, we had zero issues. We had a very enjoyable, relaxing time!
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivaWVHeavens, Director General at Viva Heavens by Wyndham
Responded Jan 31, 2020
Dear 255cathyv, Thank you very much for taking the time to write a review about the Viva Wyndham V Heavens on TripAdvisor. We are so glad to hear that you thoroughly enjoyed your stay with us and that the Viva Wyndham V Heavens contributed in making your vacation a fantastic experience! Once again thank you very much for sharing your experiences. We would be delighted to welcome you back in the near future. Kind regards, General Manager Viva Wyndham V Heavens.
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We stayed at Viva Wyndham V Heavens in late January for a week and being our first trip to Puerto Plata, we were not exactly sure what to expect. We flew Sunwing and were pleased with our flights and ground transportation. The only issue we experienced with our booking was a minor room mix-up which was resolved within a couple of hours. We found the resort grounds very clean although compared to some others we have stayed at in the Caribbean, we would describe it as "a bit tired". Nothing more than a good scrub and a fresh coat of paint would make a big difference. We found the restaurants very consistent and enjoyed the Italian and Mexican the most. The buffet was well stocked and the beach restaurant and buffet provided an outdoor or air conditioned option at lunch. The bars at the beach and by the pool were great and all serving staff were very friendly and welcoming. All in all a great week with fantastic weather!
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivaWVHeavens, Director General at Viva Heavens by Wyndham
Responded Feb 7, 2020
Dear FreakinCold5, We really appreciate your review published on TripAdvisor. We are grateful for your remarks and especially we are happy to know that you had a great vacation at our resort. We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. Both your pros and cons comments have been forwarded to the responsible managers, please be sure that they will be taken into consideration as they will assist us to continue improving. Best regards, General Manager Viva Wyndham V Heavens.
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The rooms are nice but if you have a shower at 8 AM or 5 PM good luck because there is little or no pressure at all. The food is good but gets very repetitious if you were there for two weeks the Mexican is good Italian and the buffet is good. The bartenders do not know how to make drinks and if you tell them they don’t really listen half the time anyways as example I asked for a little ice and some beer and he gave me a whole glass of ice and a little beer? The bartenders seem to do what they want. It is a poor country And they don’t know what to do with their garbage and ends up in the ocean so the beaches can be a bit dirty sometimes. The entertainment staff work hard to keep you happy and busy if you want to. I’ve been to places were vendors try to sell stuff and it’s kind of fun but this place they never stop harassing you even if they asked you six or 10 times before. The room cards do not work half the time as we went through six cards going up and down the stairs as we were on the third level. If you like going to sleep early don’t bother as it is usually noisy till 11 PM but if you’re close to the theatre it last longer .
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivaWVHeavens, Director General at Viva Heavens by Wyndham
Responded Feb 11, 2020
Dear 280gregk, Thank you for publishing your positive review on TripAdvisor. Our continuous commitment is to provide a quality service to all off our guests. Therefore it is very rewarding receiving your feedback regarding your recent stay at our property. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Wyndham V Heavens. Best regards, General Manager Viva Wyndham VHeavens
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The rooms were nice, big and clean, every room has a WiFi modem in it and it worked all the time with no issues, once you go to the beach it became spotty, it worked around the pool area as well..The positive feed back cannot be said for the food however, the taste was bland for the most part, mostly the same thing every day at the buffet. I would stay away from 'Blend' restaurant as the service as not good at all, we waited a long time to be served (more than an hour, once we were at the table), the staff had no apologies whatsoever, I left my group and ate at the Buffet. the servings were also extremely small. If you want a-la-carte go to the 'Dominican' restaurant where the food and service was much better than 'Blend'. I did not get the chance to eat at the Mexican nor the Italian restaurant.. But heard only good things about them.
The entertainment was also bland, they should of had much better music and choreography, however, the staff really worked hard and tried their best to entertain whenever they had to. The staff/entertainers were all friendly.
The resort is very clean including the public bathrooms.
All staff were attentive and provided good service.
Just some observations; for the duration of my stay and for the time I stayed there, I noticed that the resort had a lot of 55+ year old. Not too many 30-40 year old's.
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:Reserve the pool chairs in the morning by placing your towel on it if the pool is your thing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivaWVHeavens, Director General at Viva Heavens by Wyndham
Responded Jan 31, 2020
Dear joeydavid9, Thank you for sharing your comments with us on your recent vacation at the Viva Wyndham V Heavens. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities. Again thank you for choosing to stay with us and we hope to have the oportunity to receive you again. Kind regards, General Manager Viva Wyndham V Heavens.
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This was our first trip to Puerto Plata, and we came because of the price (my wife is a teacher so our times are limited and expensive at Christmas and Spring Break). Our biggest complaint was the attitudes of the service staff. Our room key malfunctioned several times on three different days; even after having maintenance take the key pad apart, we were told, simply, not to keep the room card next to the cell phone, which we never did. Not a sorry for the inconvenience, no offer to switch us to another room, nothing, and this from three different front desk staff. Next, the entertainment staff, while trying their best, were mediocre at best. The shows seemed more like dance parties than actual performances. While the performers were very friendly, engaging and hospitable, the shows themselves appeared amateurish at best. My advice if you want to go here, and for the price it is an attractive offer, is as follows: bring a Swell bottle or other drink container because you are given one bottle of water per day (I applaud this waste reduction effort, but they need to warn people beforehand). There is a bit of a walk from the resort to the beach so be prepared. The majority of the restaurants are not equipped to handle more than 4 people at a time so be forewarned if you have a large group with you. And finally, the new Years celebration was disorganized, late and uneventful; we were given wrong information about the times and seating arrangements, and had a very long wait until the show started.
On the positive: the weather was hot, the beach was nice, the vendors on the beach, while persistent, were very friendly, the bartenders on the beach were warm and welcoming.
In summary, I would not recommend you stay away from this resort, just be prepared - you get what you pay for.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivaWVHeavens, Director General at Viva Heavens by Wyndham
Responded Feb 5, 2020
Dear ge0jarvis, First of all, we would like to thank you for your comments and the time you invested in writing us. We sincerely value your comments and we can assure you that our Management has been informed about your unpleasant experience and observations. We consider the satisfaction of our clients our primary goal and that is why your opinion is essential to the continuous improvement and maintenance of the quality of our service. Thank you for the opportunity to serve you at our resort. Kind regards, General Manager Viva Wyndham V Heavens.
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My girlfriend and I needed a well-deserved vacation from COVID and the cold harshness of Canada and arrived to Viva Wyndham V Heavens on December 11th for a week in 2021.
Despite Air Canada losing our luggage, and our initial room at check in having a faulty balcony door (did not close) and safe; the following day the front desk staff upgraded us to a better room on a top floor.
Overall experience here at Viva Wyndham V Heavens was amazing. Small adult only resort, great maintained pool, all workers had smiles and would accomodate you the best they could. We spent a majority of our time at the beautiful white sand beach, then spent the late afternoon at the cozy rooftop pool to soak in the sun.
Food was surprisingly great (I normally travel to Cuba). There was no reservations required at the Al La Carte's, we enjoyed all the steak, chicken, and even fish dishes (i'm not a typical fish eater). It was a nice surprise to have waffles every morning at the breakfast buffet, along with fresh fruit and coffee.
Entertainment staff was great! Now wherever I travel I bring my DJ gear down to connect with the local animation team and give them a nice break at certain programming times. They took me in as one of their own, and I dj'ed the Foam Party and the Nightclub (was 1st night reopening party - due to COVID).
Overall we would come back again and again, if you want that quite couple, small resort style getaway, this is the perfect place. We met so many new friends from across the globe on this trip and are thankful for it!
<3 Zach "ATK" and Jordan
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Date of stay: December 2021
Location
Service
Sleep Quality
Room Tip:Our upgraded top floor room was everything we could have asked for.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivaWVHeavens V Heavens, Propietario at Viva Heavens by Wyndham
Responded Mar 27, 2022
Dear zachatk , Thank you for your kind and detailed review of our Resort, its facilities and services. We truly appreciate you chose our resort for your vacation. We are thrilled to hear you had an excellent time and hope that your review will help other visitors to choose us. It is more than wonderful to hear that you thoroughly enjoyed your stay, we truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham V Heavens. Thank you so much for your enthusiastic and motivating comments and we assure you that we will try our utmost to make your next visit even better than the first one. Kind regards, Customer Care Viva Wyndham V Heavens
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Great resort, everything is nearby, Stefanie at pool bar is AMAZING, entertainment staff Mama Bee, Black Lion, Daddy Kool, Snow White, Aladin...wow you guys are outstanding making everybody feel like they are VIP guests and making our stay lots of fun!
We had the amnesia suite, room was spacious as advertised, cleaning was good except we came back to the room one time at 4 and the room wasn’t done we opted to not have it cleaned and just asked for toilet paper and towels. Water goes from desired temperature to cold then boiling hot, need to be very careful not to burn yourself.
My big disappointment was the food, having been to other adult only resorts I expected more, fish overcooked, bad tomato sauce for pasta, the best was the Mexican but even that wasn’t great. The buffet is very limited in choices.
Beach is very nice, walk to the beach is beautiful, 4-5 minutes tops, not any further than you would have to walk if you were in a bigger resort.
We will not go back because of the sub par foor, I would give the food a 2 out of 5, but the resort itself and staff deserve 5 stars.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivaWVHeavens, Director General at Viva Heavens by Wyndham
Responded Jan 28, 2020
Dear skatingangel, Thank you for publishing your review on TripAdvisor. Our continuous commitment is to provide a quality service to all of our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property, but regret that not everything has meet your expectations. We assure you that your comments have been taken into account for improving the quality of our services. We would like to kindly inform that the cleaning service in the room is normally made from 9 till 5. Please do not forget that we will be pleased to welcome you back at Viva Wyndham V Heavens. Best regards, General Manager Viva Wyndham VHeavens
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We just recently returned from our third visit to this resort and were not disappointed. We love the size and quietness of this location and it is a place where many things are done right. For example, there is no need to book a la cartes ahead of time, beach towels are in the room on your arrival and the cost of using the safe is included in your price. The food is excellent and there is always a wide variety to choose from. The beach is beautiful and so is the pool area. The resort is kept very clean and the staff (too many names to mention), work hard to please their guests. No resort is perfect but for us this one comes pretty close! We will be back next month and look forward to another great vacation. Thank you!
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivaWVHeavens, Director General at Viva Heavens by Wyndham
Responded Mar 10, 2020
Dear Shelley C, We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor. We are very pleased to know that you enjoyed your visit to our beautiful Resort. We are also delighted to hear that you are part of our group of loyal guests, whom frequently honor us with their preference. We are looking forward welcoming you back in a very near future! Kind regards, General Manager Viva Wyndham V Heavens.
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Just two days back from a wonderful vacation experience at Wyndham Heavens. The staff,food and beach are all very good. A few recommendations about the trip.
1) Movie theater. If you head out the front door of the resort and turn left you will see a mall about a block away. Although there are no signs outside of the mall indicating that there is a movie theater, there is a very good three screen theater on the second floor. It is a challenge to find if you go up the center stairs leading in to the mall, but if you make a couple of right hand turns you will find it. Most movies are in Spanish, but some are in English with Spanish subtitles. Look at the list of movies and they indicate which ones use subtitles. We saw Star Wars and Knives out. Both were around 9.00pm, but when we return we will check out movie times early. The prices are only $3 american per person and you get a very large bag of delicious popcorn for less than $2. 2)Get in line early if you want to go the Mexican or Italian Restaurants. All a la cartes are very good, however these are the two most popular. 3)Get American dollars before you go. No need to transfer to Dominican pesos and pay very high exchange fees, especially if you are from anywhere outside of the US. The american dollar is just as acceptable everywhere as the peso.
Recommendation. 1)Our only suggestion for improvement is to have softer beds. The mattress was quite hard.
Loved this small, but charming resort and would recommend it to anyone.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivaWVHeavens, Director General at Viva Heavens by Wyndham
Responded Jan 5, 2020
Dear donp998, We would like to thank you for sharing your review with other travelers on TripAdvisor. We truly appreciate you have chosen Puerto Plata and especially our resort for your recent vacation. We are thrilled to hear you had an excellent time and hope that your detailed review will help other visitors to choose us. Rest assure that your suggestion have been taken into account for improving the quality of our services. Please do not forget that we will be pleased to welcome you back at Viva Wyndham V Heavens. Best regards, General Manager Viva Wyndham VHeavens
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1st off, I must thank "all" the resort staff, who made our 7 day stay perfect. The check in, with the cold towels and welcome fruit punch, and the gentle man who let us sit, and brought all the paper work over to us to complete the check in procedure, was a perfect start to our stay.
I also want to mention, Andy who is the Sunwing and Nexus Tours rep. While not an employee of Wyndham V Heavens, his help and direction is an asset to the resort.
The resort is beautifully maintained. Constant cleaning of the public areas, washrooms and walkways, makes one comfortable during these trying times. The gardens through out are very pleasing, adding to our experince. Upgrades were also being done, as we saw painting and a few repair projects on the go.
As we both use walkers, the walkway to the beach was easy and very enjoyable with the lagoon alongside. We sat and watched the turtles and various ducks that call the lagoon home. The resort is very handicap friendly, for our purposes. We appreciated the beachside deck, where we could sit and enjoy a couple of Pina Coladas.
The entertainment team, added a lot of energy throughout the resort, and included everyone in their banter, without making any one feel pressured or awkward. Thanks to Joel, and the many bar staff, poolside and beachside that served us our black coffe and various adult beverages.
We stayed in an "Amnesia" suite, main floor, in building 3. The room was very clean, well maintained, and we enjoyed having the extra space and the balcony. Mattress was good and comfortable, but bed wasn't stable and could use a heavier base. White linens sparkled, and the bath towels were large, which is very unusual these days. Faceclothes were not provided, but 2 robes, 2 pool towels were. A large palm seperated us from the service area. Noise wasn't excessive, mostly laundry skiffs being rolled to the laundry in the late afternoon. We had problems with the safe the 1st two days, but 2 immediate responses fixed the problem.
Food was plentiful, lots of choices, but lacking in a few areas. The was no bacon at breakfast and the meats provided weren't appealing. The made to order omelettes were wonderful. At lunch and dinner, the meats provided in the made to order area, tended to be over cooked and dry. There were lots of vegetables, fruits and several choices of fresh bread rolls each meal. A selection of interesting cakes and pastries and ice cream rounded off each meal. We visited the Italian, Fusion and Mexican a-la-carte, where we had some interesting dishes, some we liked better than others but that is an indivdual taste. I found the presentation in the Mexican very interesting. The servers were very helpful, very friendly, and seemed willing to please.
We are planning another visit to V Heavens, hopefully in the near future.
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Date of stay: November 2021
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivaWVHeavens V Heavens, Propietario at Viva Heavens by Wyndham
Responded Nov 28, 2021
Dear montgori, Thank you for your kind and detailed review of our Resort, its facilities and services. We truly appreciate you choosed our resort for your vacation. We are thrilled to hear you had an excellent time and hope that your review will help other visitors to choose us. It is more than wonderful to hear that you thoroughly enjoyed your stay, we truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham V Heavens. Thank you so much for your enthusiastic and motivating comments and we assure you that we will try our utmost to make your next visit even better than the first one. Kind regards, Customer Care Viva Wyndham V Heavens.
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Viva Heavens by Wyndham?
Many travellers enjoy visiting Fortaleza San Felipe (6.6 km), Casa Museo General Gregorio Luperón (5.8 km), and Logia Masónica Restauracion No. 11 (5.8 km).
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
