Marien Puerto Plata
Carretera Luperón. Km. 5 Playa Dorada, Puerto Plata 57000 Dominican Republic
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Fully refundable before Thu, Aug 1
Breakfast included
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C$234
Fully refundable before Thu, Aug 1
Breakfast included
Get rewarded with One Key
C$234
Breakfast included
C$234
C$195
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#2 of 17 all-inclusives in Puerto PlataLocation
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Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Ocean View
Languages Spoken
French, Spanish
Property amenities
Free parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Paid wifi
Fitness classes
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Diving
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Location
Carretera Luperón. Km. 5 Playa Dorada, Puerto Plata 57000 Dominican Republic
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 47 out of 100
47
131 Restaurants
within 10 kilometers
72 Attractions
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8,449Reviews846Q+A100Room tips
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Detailed Reviews
Booked VIP Adult Only:
We got to the resort at Noon. We were taken to the VIP Reception in the pouring rain (with no offer of an umbrella) It took until close to 4pm to get our room.
Quick summary:
Pros: The staff did work hard to keep on top of the endless water everywhere.
The a la carte restaurants were good
Cons:
Not sure what spending the money of the Adult Only VIP really did for use. Usually there is an Adult Only section of the resort or Adult only features, not here. VIP is suppose to allow you top shelf liquor....The lobby bar would serve it to me but not my husband ???!!? So I think the $200 more each for VIP really equaled out to free Wifi on two devices for the week and a free safety deposit box. The "peaks" were not worth it and a joke.
The hand dryers in the bathrooms around the resort rarely worked.
The buffet was hit or miss, usually a miss
I never went in the shops in the lobby due to the hecklers trying to lure you in
The bar in the lobby was in a different room, odd from other resorts. No table service, live music or entertainment in the lobby
The resort needs a total renovation. Once we had water that I called hot, most likely luke warm or cold
Maybe would rate it a 3 Star
We got to the resort at Noon. We were taken to the VIP Reception in the pouring rain (with no offer of an umbrella) It took until close to 4pm to get our room.
Quick summary:
Pros: The staff did work hard to keep on top of the endless water everywhere.
The a la carte restaurants were good
Cons:
Not sure what spending the money of the Adult Only VIP really did for use. Usually there is an Adult Only section of the resort or Adult only features, not here. VIP is suppose to allow you top shelf liquor....The lobby bar would serve it to me but not my husband ???!!? So I think the $200 more each for VIP really equaled out to free Wifi on two devices for the week and a free safety deposit box. The "peaks" were not worth it and a joke.
The hand dryers in the bathrooms around the resort rarely worked.
The buffet was hit or miss, usually a miss
I never went in the shops in the lobby due to the hecklers trying to lure you in
The bar in the lobby was in a different room, odd from other resorts. No table service, live music or entertainment in the lobby
The resort needs a total renovation. Once we had water that I called hot, most likely luke warm or cold
Maybe would rate it a 3 Star
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belive-Marien, Director de Relaciones Públicas at Marien Puerto Plata
Responded Mar 11, 2020
Dear Denise P On behalf of the address of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacation in Puerto Plata, RD, as well as for taking part of your valuable time to inform us about your recent experience through this site. Web. It was and will be a pleasure for us to have had the opportunity to assist you. We would like to offer our sincerest apologies for the difficulties that I may have experienced during your stay and that were not expected during your stay regarding the service that you received at check-in as well as the drinks and other comments that were not filled your expectations .. The comments of our customers are very important to us and we firmly believe that the quality of service we strive for can only be achieved by listening to the suggestions and comments of our customers. Our main interest is to guarantee the satisfaction of our guests while they are in the property and to offer customized solutions or alternatives in the place during their stay if irregularities are reported. We know that it is difficult to change your perception of us and we sincerely regret that your experience in our establishment was not what you had anticipated and that we could not meet your expectations in any way. We assure you that we are constantly working to improve our product, both in service and in infrastructure. It will be a pleasure for us if you allow us another opportunity to serve you, and make your experience pleasant. Receive a warm greeting
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was at this resort from jan 23-30 with my husband, brother, and 6month old. This was probably my 6th time to the DR so I was pretty familiar with what to expect from our visit. We booked this trip last minute so got a good deal. When we first arrived, check in process was slow but were welcomed with a welcome drink which was nice. The staff at the resort for the most part were very friendly.
The whole resort basically only has a pool bar and beach bar and the bartenders work fast but given the amount of guests there was almost always a long line, they could benefit from a third bar.
The buffet had ok variety but expected a little more. Really enjoyed the omelet station in the morning and fresh juice was amazing. I loved the salad bars at lunch and dinner.
Service however could be greatly improved, almost every morning I had to flag someone down multiple times just to bring over coffee for the table, asked for salt and pepper but the waiter never came back. Anytime you asked for anything, felt like you just had to do it yourself.
That a la cartes were wonderful, better food and service, but had to wait over an hour in line with guest services to get a reservation.
The rooms were a bit outdated but clean, maid was better after we tipped her. She always made sure to bring us extra water since we had a baby in the room and I was constantly sanitizing and preparing bottles. I very much appreciated that.
Mid week my husband got very sick from something he ate, but my brother and I were fine. I however started having tummy troubles the day we left to go home, so that turned us off the food quite a bit.
I heard other guests make comments about the lack of quality of the food,but I think you have to also understand where you're traveling to and what they have available. On the other hand, I've also had much better experiences at other resorts compared to this one.
The pool is one large pool so it was quite cold, the beach is beautiful but didn't have very much shade which was difficult for us with a baby so we spent most of our time by the pool. If you wanted a hut by the pool, you needed to put your towel down on a lounge chair as early as 5am because theyd all get taken, even if it said you werent allowed to do that.
If you get a good deal, this is an alright choice to visit, but personally we'll be trying out a different resort next time around.
The whole resort basically only has a pool bar and beach bar and the bartenders work fast but given the amount of guests there was almost always a long line, they could benefit from a third bar.
The buffet had ok variety but expected a little more. Really enjoyed the omelet station in the morning and fresh juice was amazing. I loved the salad bars at lunch and dinner.
Service however could be greatly improved, almost every morning I had to flag someone down multiple times just to bring over coffee for the table, asked for salt and pepper but the waiter never came back. Anytime you asked for anything, felt like you just had to do it yourself.
That a la cartes were wonderful, better food and service, but had to wait over an hour in line with guest services to get a reservation.
The rooms were a bit outdated but clean, maid was better after we tipped her. She always made sure to bring us extra water since we had a baby in the room and I was constantly sanitizing and preparing bottles. I very much appreciated that.
Mid week my husband got very sick from something he ate, but my brother and I were fine. I however started having tummy troubles the day we left to go home, so that turned us off the food quite a bit.
I heard other guests make comments about the lack of quality of the food,but I think you have to also understand where you're traveling to and what they have available. On the other hand, I've also had much better experiences at other resorts compared to this one.
The pool is one large pool so it was quite cold, the beach is beautiful but didn't have very much shade which was difficult for us with a baby so we spent most of our time by the pool. If you wanted a hut by the pool, you needed to put your towel down on a lounge chair as early as 5am because theyd all get taken, even if it said you werent allowed to do that.
If you get a good deal, this is an alright choice to visit, but personally we'll be trying out a different resort next time around.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belive-Marien, Director de Relaciones Públicas at Marien Puerto Plata
Responded Feb 3, 2020
Dear MyaB565 On behalf of the management of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacations in Puerto Plata, R. D., as well as for informing us about your experience through this website. We are pleased to know that our services and facilities exceeded your expectations and that you enjoyed your stay with the exquisite cuisine that we offer in addition to the good service received by our collaborators. You can be sure that your comments regarding the maid and about adding another bar have been sent to the different departments of the hotel, so that they know your suggestion and great satisfaction. For us it was and will be a pleasure to have had the opportunity to serve you. We understand that the experiences of our guests play a key role that leads us to achieve excellence in service. We hope to welcome you again and make your experience wonderful again. Best regards, John Acosta Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would just like to say do not be alarmed by the bad reviews, we were a bit worried because of these reviews but were pleasantly surprised upon arrival!
Anyways, the location of this resort is ideal, it's only about a 10 minute ride from the airport and close to the city of Puerto Plata.The service was very good, every staff member we encountered was friendly, kind, and helpful. Our Air Canada representative, Karen, was also super helpful. We enjoyed the food a lot (neither of us are picky eaters), we were always able to find something we liked at every buffet. We enjoyed the omelette bar in the main buffet pretty much every morning. We ate at all 3 al la cart restaurants that were included in our package; the Mexican, Brazilian, and Mediterranean... all were great, the Mexican was our personal favourite! The beach was beautiful and a nice place to relax, the only hindrance was the locals from the flea market who will try really hard to get you to come to their shop (I wouldn't recommend going as they try and rip you off big time) if you tell them no thank you they will walk away, security at the beach is also good at keeping them in check. The pool was always a fun atmosphere, there are activities going on all day... shoutout to the entertainers Chihuahua and Mosquito! Sure the rooms are a bit outdated, but you also don't go on a tropical vacation to sit in your room... however, the rooms were very clean and well kept by the maids. One improvement that this resort should make is their cup situation, at the pool bar and snack bar by the beach they have tiny plastic cups for drinks, it's a big waste of plastic and a bit annoying when your drink is finished in a couple sips. That being said, if you plan on drinking a couple (or many) drinks in a day BRING A REUSABLE CUP, you won't regret it. We also went not the waterfall excursion, it was a great experience and so much fun, but it's not for you if you don't like heights. Overall we had a great time and would definitely return and recommend this place to others!
Anyways, the location of this resort is ideal, it's only about a 10 minute ride from the airport and close to the city of Puerto Plata.The service was very good, every staff member we encountered was friendly, kind, and helpful. Our Air Canada representative, Karen, was also super helpful. We enjoyed the food a lot (neither of us are picky eaters), we were always able to find something we liked at every buffet. We enjoyed the omelette bar in the main buffet pretty much every morning. We ate at all 3 al la cart restaurants that were included in our package; the Mexican, Brazilian, and Mediterranean... all were great, the Mexican was our personal favourite! The beach was beautiful and a nice place to relax, the only hindrance was the locals from the flea market who will try really hard to get you to come to their shop (I wouldn't recommend going as they try and rip you off big time) if you tell them no thank you they will walk away, security at the beach is also good at keeping them in check. The pool was always a fun atmosphere, there are activities going on all day... shoutout to the entertainers Chihuahua and Mosquito! Sure the rooms are a bit outdated, but you also don't go on a tropical vacation to sit in your room... however, the rooms were very clean and well kept by the maids. One improvement that this resort should make is their cup situation, at the pool bar and snack bar by the beach they have tiny plastic cups for drinks, it's a big waste of plastic and a bit annoying when your drink is finished in a couple sips. That being said, if you plan on drinking a couple (or many) drinks in a day BRING A REUSABLE CUP, you won't regret it. We also went not the waterfall excursion, it was a great experience and so much fun, but it's not for you if you don't like heights. Overall we had a great time and would definitely return and recommend this place to others!
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip:��We liked building 5, very central location to lobby, beach, pool, buffet, and bar.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belive-Marien, Director de Relaciones Públicas at Marien Puerto Plata
Responded Feb 28, 2020
Dear milennaaa Thank you for choosing ---------- for your vacation. You cannot imagine how proud we are to receive your wonderful review about your experience with us. Thank you very much for sharing your positive thoughts about us. We are aware that it is a great challenge to please everyone, but we are making every effort to make it possible. Surely, your comment will help other travelers to clarify their doubts about the services and accommodation that we are offering. We welcome the mention of mosquito and chihuahua from the animation department which stand out for their kindness and professionalism Once again, thank you very much and we hope to welcome you soon. John Acosta Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very ordinary food, missing entertainment, undrinkable wine, old and not very clean room, dangerous if you leave the resort on the beach. No play area for young children. To check in, it took almost 2 hours for us. The beach has a lot of algae and it is not cleaned. Paid WiFi or otherwise it never works, in theory available one hour a day near the pool, but no. The cleaning lady comes during the siesta of the young children and we cannot speak to her to explain that it is not the best time to come and clean the room because they speak no word of English or French, only Spanish. We do not recommend this resort.
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Review collected in partnership with Be Live Hotels
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belive-Marien, Director de Relaciones Públicas at Marien Puerto Plata
Responded Jan 15, 2020
Dear Guest On behalf of the address of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacation in Puerto Plata, RD, as well as for taking part of your valuable time to inform us about your recent experience through this site. Web. It was and will be a pleasure for us to have had the opportunity to assist you. We would like to offer our sincerest apologies for the difficulties that I may have experienced during your stay and that were not the ones expected during your stay regarding the cleanliness of the rooms, wine quality, difficulty with the cmarist which we do not see the reason since he only had to call reception and inform that the cleaning schedule is at another time that the children are not in their nap and other situations which, due to their comments, did not meet their expectations The comments of our customers are very important to us and we firmly believe that the quality of service we strive for can only be achieved by listening to the suggestions and comments of our customers. Our main interest is to guarantee the satisfaction of our guests while they are in the property and to offer customized solutions or alternatives in the place during their stay if irregularities are reported. We know that it is difficult to change your perception of us and we sincerely regret that your experience in our establishment was not what you had anticipated and that we could not meet your expectations in any way. We assure you that we are constantly working to improve our product, both in service and in infrastructure. It will be a pleasure for us if you allow us another opportunity to serve you, and make your experience pleasant. Receive a cordial greeting John Acosta Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this resort for 7 nights and had all around wonderful experiences! The rooms were clean, the staff were awesome, the food and drinks were good, and the pool/scenery was amazing.
Rooms: The rooms were clean and kept up well, lots of space, tvs had lots of channels (some good ones in English like HBO), our fridges were stocked regularly, and we came back each day to fresh towels and clean floors (which was wonderful to get rid of the sand)
Staff: Our maid Maritza was amazing! She always brought us lots of water and beverages to have in our room and clearly washed everything in the room down. We never came back to a dirty room. She was also extremely friendly and sweet. She would say hi to us every morning and when we left made sure to say goodbye and all around made our experience great! If you wanna party and have a good time, find Sexy Tequila. He made was the life of the party and made our entire trip a blast.
Food and Drinks: The food was pretty good, better than what we had the previous year in Cuba. The a la cartes were all really yummy and had great service. There was also always food available. When the buffet was closed, the snack bar was open for mid-day and late-night meals (the burgers were incredible). Also, the bars have lots of drink options and cocktails to try.
Resort: The resort was very close for most excursions and the scenery is breath taking. The large pool is cleaned nightly and is well laid out. In the background you can see mountains and nature which was very beautiful. The beach is within walking distance and lots of on resort games and events were held there, like beach volleyball. There are also LOTS of shops to buy stuff at. There are a couple duty frees as well as souvenir shops for everything from sunscreen and hygiene items to designer bags.
Entertainment: Other than the awesome entertainment staff, the resort held events all week. The best were the beach fire party and the pool foam party.
CONS: All around this resort was amazing, the main issue we had was with the third-party businesses that have shops at the resort (ex. tables set up with trinkets, excursions, photography etc). The employees for these businesses (not affiliated with the resort employees) were pushy at times and it got annoying. My only other complaint is the walls and windows are thin so if people were out partying late it got pretty noisy (but that goes for any resort).
Rooms: The rooms were clean and kept up well, lots of space, tvs had lots of channels (some good ones in English like HBO), our fridges were stocked regularly, and we came back each day to fresh towels and clean floors (which was wonderful to get rid of the sand)
Staff: Our maid Maritza was amazing! She always brought us lots of water and beverages to have in our room and clearly washed everything in the room down. We never came back to a dirty room. She was also extremely friendly and sweet. She would say hi to us every morning and when we left made sure to say goodbye and all around made our experience great! If you wanna party and have a good time, find Sexy Tequila. He made was the life of the party and made our entire trip a blast.
Food and Drinks: The food was pretty good, better than what we had the previous year in Cuba. The a la cartes were all really yummy and had great service. There was also always food available. When the buffet was closed, the snack bar was open for mid-day and late-night meals (the burgers were incredible). Also, the bars have lots of drink options and cocktails to try.
Resort: The resort was very close for most excursions and the scenery is breath taking. The large pool is cleaned nightly and is well laid out. In the background you can see mountains and nature which was very beautiful. The beach is within walking distance and lots of on resort games and events were held there, like beach volleyball. There are also LOTS of shops to buy stuff at. There are a couple duty frees as well as souvenir shops for everything from sunscreen and hygiene items to designer bags.
Entertainment: Other than the awesome entertainment staff, the resort held events all week. The best were the beach fire party and the pool foam party.
CONS: All around this resort was amazing, the main issue we had was with the third-party businesses that have shops at the resort (ex. tables set up with trinkets, excursions, photography etc). The employees for these businesses (not affiliated with the resort employees) were pushy at times and it got annoying. My only other complaint is the walls and windows are thin so if people were out partying late it got pretty noisy (but that goes for any resort).
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Date of stay: February 2020
Value
Location
Service
Room Tip: Building 3 was close to the snack bar and got loud at night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belive-Marien, Director de Relaciones Públicas at Marien Puerto Plata
Responded Mar 4, 2020
Dear U1388WWoliviam On behalf of the management of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacations in Puerto Plata, R. D., as well as for informing us about your experience through this website. We are very pleased to know that our services and facilities exceeded your expectations and that you enjoyed your stay with the exquisite cuisine, good entertainment and other positive comments as well as the excellent service and kindness you received from our collaborators, thanking you for the mention of Tequila animation employees, chambermaid Maritza who do an excellent job in their areas You can be sure that your comments about the stores and vendors in the hotel area have been sent to the different departments of the hotel, so that they know your suggestion and great satisfaction. For us it was and will be a pleasure to have had the opportunity to serve you. We understand that the experiences of our guests play a key role that leads us to achieve excellence in service. We hope to welcome you again and make your experience wonderful again. Best regards, John Acosta Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our third visit to the DR and our first to Puerto Plata. Reason for visiting was a family wedding. We paid extra for the VIP rooms so we were in building 9. The room definitely needed an update - furniture that had seen better days and musty smell (don’t remember it that bad in other places I’ve visited). The wall with the adjoining door was pretty thin so we could hear our neighbours anytime they were there (and them us). Very loud in the hallways as someone else mentioned and doors slammed all the time. Wifi was spotty all week on the side facing the fence. We knew people on the other side of the building who didn’t seem to have the same problem. The view of cows and pigs was fine, but kids begging us to throw them drinks or food was off putting. Security had to walk up and down all day and night.
Never quite understood the towel situation. Maid would knock and walk in without waiting to drop off towels (keep Do Not Disturb sign up if you want privacy). Or take them away when we weren’t there. Pool towels only sometimes got replaced in the room, again at night when we weren’t there. Didn’t know when or if someone would be coming by.
Disappointed that there wasn’t an adults only pool area, though the kids were well-behaved. Also they stuck to the pool with the rope divider. The VIP beach area was good as were the VIP drinks. VIP lounge good for internet most of the time.
Service in the buffet was just ok. I came prepared to tip at every meal but only felt it justified maybe 3 or 4 times. Often waited a long time for water when we sat down, and additional drink orders didn’t always come. Food selection was small but generally tasty. Pasta at dinner and fresh churros at breakfast were great.
We enjoyed the Rodizio restaurant the most. Mexican was pretty good too. Don’t expect to get a seat because you are VIP. You still need to reserve.
The cats were an added bonus. Lots of them around mealtime and they were healthy looking.
The resort should not be selling itself as 5 star. Maybe 2 1/2 or 3. A major renovation and better service would move it up the dial.
Never quite understood the towel situation. Maid would knock and walk in without waiting to drop off towels (keep Do Not Disturb sign up if you want privacy). Or take them away when we weren’t there. Pool towels only sometimes got replaced in the room, again at night when we weren’t there. Didn’t know when or if someone would be coming by.
Disappointed that there wasn’t an adults only pool area, though the kids were well-behaved. Also they stuck to the pool with the rope divider. The VIP beach area was good as were the VIP drinks. VIP lounge good for internet most of the time.
Service in the buffet was just ok. I came prepared to tip at every meal but only felt it justified maybe 3 or 4 times. Often waited a long time for water when we sat down, and additional drink orders didn’t always come. Food selection was small but generally tasty. Pasta at dinner and fresh churros at breakfast were great.
We enjoyed the Rodizio restaurant the most. Mexican was pretty good too. Don’t expect to get a seat because you are VIP. You still need to reserve.
The cats were an added bonus. Lots of them around mealtime and they were healthy looking.
The resort should not be selling itself as 5 star. Maybe 2 1/2 or 3. A major renovation and better service would move it up the dial.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belive-Marien, Director de Relaciones Públicas at Marien Puerto Plata
Responded Feb 11, 2020
Dear Pretty_Kitty_Ottawa On behalf of the address of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacation in Puerto Plata, RD, as well as for taking part of your valuable time to inform us about your recent experience through this site. Web. It was and will be a pleasure for us to have had the opportunity to assist you. We would like to offer our sincerest apologies for the difficulties that I may have experienced during your stay and that were not the ones expected during your stay in relation to the updates of the rooms, the view from it, entrance of the chambermaid to the room and Other comments which did not meet your expectations. Our clients' comments are very important to us and we firmly believe that the quality of service we strive for can only be achieved by listening to the suggestions and comments of our clients. Our main interest is to guarantee the satisfaction of our guests while they are in the property and to offer customized solutions or alternatives in the place during their stay if irregularities are reported. We know that it is difficult to change your perception of us and we sincerely regret that your experience in our establishment was not what you had anticipated and that we could not meet your expectations in any way. We assure you that we are constantly working to improve our product, both in service and in infrastructure. However, we are pleased to read that you have enjoyed our services in the beach vip area in addition to the good service received in the Rodizio and Mexican restaurant as well as the excellent service received by our staff, who are committed to making vacations of the guests are pleasant and pleasant. It will be a pleasure for us if you allow us another opportunity to serve you, and make your experience pleasant. Receive a cordial greeting John Acosta Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel reception staff were not what we are accustomed to at any resort we have been to that is rated at 4 stars or better. We arrived and basically got the run around, they instructed us to the VIP check in, it was in a different building. The receptionist asked us what we were doing there,we told her that the main desk sent us, she proceeded to tell us we were at the wrong check in,then asked if we wanted to upgrade. Well that wasn't happening,so we were sent back out to the main desk where we waited in line again. we finally got registered and requested a second floor room, and they told us no problem,that we would have to wait about 2 hours for the room. After waiting 3 hours, we finally got our room and when the bellman took us to our room, it was on the first floor, i had to go back up and talk to the person at the front desk,asked to speak to the manager, and of course no manager. I had to demand they correct their error. They told me they'd send the bellman to the first room in 20 minutes, so we could move to the new room. Well an hour passed and I had to return to the lobby to demand my room.I finally got my key to the room and had to move my luggage myself even though i was told the bellman would be right down to help me. No sign of anyone to help us. The worst of it is that it poured rain the whole time this all happened.
My wife and I requested that the Sun Wing representative help us to move, as our initial experience at Be Live Marien was extremely poor and unsettling. We wanted to leave right away, she told us she couldn't reach her office because of a communication problem. Told us to check with her the next morning. We did so and ended up waiting for her for over 2 hours to tell us they couldn't move us without charging us more than we paid when we booked the hotel.
This was the worst All-Inclusive experience we have ever had,and we've been to over 50 hotels all over the Caribbean.
Buffet was very average, food cold at times,poor selection or always the same, rehashed food. A La' Carte' restaurants were excellent, and the staff were good in the food service areas and also cleaning staff.
Entertainment fair to poor and staff unprofessional.
Check in staff fair to poor, customer service and professionalism are lacking.
Rooms are old and tired, reasonably clean.
Beach is good.
Nice to have TV when its raining and you can't leave your room, well you get 3 english channels and that's it.
Fitness centre is a joke, looks great when you first walk in, but equipment is mostly old and poorly maintained, if it even works, staff spent all their time either working out themselves or chatting with their buddies who are working out. No towels, equipment dirty, never wiped down.
You also have to pay extra for a safe lock, $3/day, ridiculous!
This is not a very well run hotel and I can say for sure that we will not return to this Hotel.
We are also very disappointed with Sun Wing as I believe they share some of the responsibility in our poor experience, with their representative being absolutely no help.
We will not be recommending this hotel to anyone we know!
My wife and I requested that the Sun Wing representative help us to move, as our initial experience at Be Live Marien was extremely poor and unsettling. We wanted to leave right away, she told us she couldn't reach her office because of a communication problem. Told us to check with her the next morning. We did so and ended up waiting for her for over 2 hours to tell us they couldn't move us without charging us more than we paid when we booked the hotel.
This was the worst All-Inclusive experience we have ever had,and we've been to over 50 hotels all over the Caribbean.
Buffet was very average, food cold at times,poor selection or always the same, rehashed food. A La' Carte' restaurants were excellent, and the staff were good in the food service areas and also cleaning staff.
Entertainment fair to poor and staff unprofessional.
Check in staff fair to poor, customer service and professionalism are lacking.
Rooms are old and tired, reasonably clean.
Beach is good.
Nice to have TV when its raining and you can't leave your room, well you get 3 english channels and that's it.
Fitness centre is a joke, looks great when you first walk in, but equipment is mostly old and poorly maintained, if it even works, staff spent all their time either working out themselves or chatting with their buddies who are working out. No towels, equipment dirty, never wiped down.
You also have to pay extra for a safe lock, $3/day, ridiculous!
This is not a very well run hotel and I can say for sure that we will not return to this Hotel.
We are also very disappointed with Sun Wing as I believe they share some of the responsibility in our poor experience, with their representative being absolutely no help.
We will not be recommending this hotel to anyone we know!
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Date of stay: March 2020
Rooms
Location
Service
Room Tip: You could get wet on the ground floor if it rains enough
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belive-Marien, Director de Relaciones Públicas at Marien Puerto Plata
Responded Mar 11, 2020
Dear Caribbeanhaven On behalf of the Be Live Collection Marien Hotel Management, we thank you for choosing us to enjoy your vacation in Puerto Plata, RD, as well as for taking part of your valuable time to inform us about your recent experience through this site. Web. It was and will be a pleasure for us to have had the opportunity to assist you. We would like to offer our sincere apologies for the difficulties that I may have experienced during your stay and which were not the ones expected during your stay in relation to the difficulties that occurred with the checkin, and later with the rooms in addition to the cleaning in the gym. , variety of food and other situation which did not meet your expectations. The comments of our clients are very important to us and we firmly believe that the quality of service we strive for can only be achieved by listening to the suggestions and comments of our clients although their comments questioning our online reputation we respect but do not share. Since we have a high number of repeat customers who give their comments on the good service provided in this complex. Our primary interest is to ensure the satisfaction of our guests while on property and to offer personalized or alternative solutions on-site during their stay if irregularities are reported. We know that it is difficult to change your perception of us and we sincerely regret that your experience at our establishment was not what you had anticipated and that we were unable to meet your expectations in any way. We assure you that we are constantly working to improve our product, both in service and infrastructure. However, we are pleased to read that you have enjoyed our exquisite gastronomy in the a la carte restaurants, as well as the excellent service and friendliness received from our housekeeping and restaurant staff who are committed to making your vacation guests are pleasant and pleasant. It will be a pleasure for us if you allow us another opportunity to serve you, and make your experience a pleasant one. Receive a cordial greeting John Acosta Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We traveled to Be Live Puerto Plata for one week,we had requested a Superior room Through Sunwing vacation. We were going with a group of 21 people.
We travel frequently and are OK with things not being perfect, we’ve learned to “pick your battles”so to speak. This resort is very small, the property is quite lovely it has beautifully maintained gardens and a beautiful beach right in front of the resort with tons of shade.
We only visited two of the restaurants the Brazilian and the Mexican both were fine as far as food and service go. My only issue is when you have booked a Superior room and once you get to the desk to inquire about the extras that you should get for the extra money and are told flat out you’ve got all the extras you were going to get ...it was a little disappointing to me I didn’t fuss I just moved on.I wouldn’t let that affect my trip and I will probably speak to my Sunwing representative I only wish I had brought a copy of what the superior room was supposed to include. I was disappointed to spend extra money and get no extras in a room that was very much below our standards. We did have fresh sheets and fresh towels daily the room was fairly clean but extremely dated!
If you are looking for a fairly cheap vacation with friends or with the family I would recommend this resort the food was fine everywhere and there is handicap accessibility throughout the resort!
We travel frequently and are OK with things not being perfect, we’ve learned to “pick your battles”so to speak. This resort is very small, the property is quite lovely it has beautifully maintained gardens and a beautiful beach right in front of the resort with tons of shade.
We only visited two of the restaurants the Brazilian and the Mexican both were fine as far as food and service go. My only issue is when you have booked a Superior room and once you get to the desk to inquire about the extras that you should get for the extra money and are told flat out you’ve got all the extras you were going to get ...it was a little disappointing to me I didn’t fuss I just moved on.I wouldn’t let that affect my trip and I will probably speak to my Sunwing representative I only wish I had brought a copy of what the superior room was supposed to include. I was disappointed to spend extra money and get no extras in a room that was very much below our standards. We did have fresh sheets and fresh towels daily the room was fairly clean but extremely dated!
If you are looking for a fairly cheap vacation with friends or with the family I would recommend this resort the food was fine everywhere and there is handicap accessibility throughout the resort!
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belive-Marien, Director de Relaciones Públicas at Marien Puerto Plata
Responded Feb 28, 2020
Dear travelbugN_s_ On behalf of the management of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacations in Puerto Plata, R. D., as well as for informing us about your experience through this website. We are very pleased to know that our services and facilities exceeded your expectations and that you enjoyed your stay with the exquisite cuisine that we offer daily clean towels as well as the excellent service and friendliness you received from our collaborators. You can be sure that your comments regarding the updates of the rooms have been sent to the different departments of the hotel, so that they know your suggestions and great satisfaction. For us it was and will be a pleasure to have had the opportunity to serve you. We understand that the experiences of our guests play a key role that leads us to achieve excellence in service. We hope to welcome you again and make your experience wonderful again. Best regards, John Acosta Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would not recommend this Resort to anyone. Two days without hot water in the complex I was staying in. Got scolded for taking a couple of sandwiches to my room from a waiter in the Buffet Restaurant. The beach was not the cleanest. WiFi 1 Hour/Day in one hot spot if you could get on it maybe once every three to four days. They charged $3.00/day for a key to your safe. My room was on 3rd floor (no elevator). On many occasions it stunk of cat piss in the hallways in the complex I was staying in. Maid service was not good, she would take the towels in the morning and you would not have any towels until the evening on that day. My room smelled of mold so I had to have the patio door open all the time and the fan running. Maid would not respect The Do Not Disturb Sign I would put on the door, on several occasions she caught me naked coming out of the shower. Latch over was broken on my door. She woke me up early when she would knock and just enter my room.
On a positive note which made my stay a lot better: Entertainment Team was absolutely
Awesome! Bladimir, Espagueti, Tracy, Jesus, Chihuahua and Skinnyboy Jordalis. The Evening Shows were excellent. I feel the Animation Team and the Entertainment is what keeps this Resort going.
The meals were ok but I like my meat Well Done not raw in the middle. Their Breakfast was the highlight of my day.
On a positive note which made my stay a lot better: Entertainment Team was absolutely
Awesome! Bladimir, Espagueti, Tracy, Jesus, Chihuahua and Skinnyboy Jordalis. The Evening Shows were excellent. I feel the Animation Team and the Entertainment is what keeps this Resort going.
The meals were ok but I like my meat Well Done not raw in the middle. Their Breakfast was the highlight of my day.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belive-Marien, Director de Relaciones Públicas at Marien Puerto Plata
Responded Jan 25, 2020
Dear colletten2020 On behalf of the address of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacation in Puerto Plata, RD, as well as for taking part of your valuable time to inform us about your recent experience through this site. Web. It was and will be a pleasure for us to have had the opportunity to assist you. We would like to offer our sincerest apologies for the difficulties that I may have experienced during your stay and that were not the ones expected during your stay in relation to the inconveniences encountered with hot water, delay with the replacement of towels, attitude of the staff of restaurant and concerning the entrance of the chambermaid to the room with the sign of do not disturb which does not correspond to the internal policies of our hotel receive our most sincere apologies Our clients' comments are very important to us and we firmly believe that the quality of service we strive for can only be achieved by listening to the suggestions and comments of our clients. Our main interest is to guarantee the satisfaction of our guests while they are in the property and offer customized solutions or alternatives in the place during their stay if irregularities are reported. We know that it is difficult to change your perception of us and we sincerely regret that your experience in our establishment was not what you had anticipated and that we could not meet your expectations in any way. We assure you that we are constantly working to improve our product, both in service and in infrastructure. However, we are pleased to read that you have enjoyed our gastronomy especially breakfast in addition to the excellent activities by the entertainment staff who are committed to making the holiday of the guests pleasant and enjoyable. It will be a pleasure for us if you allow us another opportunity to serve you, and make your experience pleasant. Receive a cordial greeting John Acosta Community Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me start saying that
Staff is great - they are responsive when issues occur and always have a smile on their faces.
We have had a couple of issues, a clogged drain and A/C not working within different days and the issues were fixed within the hour.
Our room flooded after terrible rainfall and staff responded and rectified this immediately.
The room are a bit dated and need some TLC,but they are kept very clean.The all resort in general is kept really clean.
Food at the buffet was not the greatest but ok - not a ton of variety but this was expected. The a la cartes went from great to good in the following order: Mexican, Mediterranean and Brazilian.
The entertainment staff were really good, we had a couple of days of bad weather but they kept us entertained all day, especially since we have 2 kids that easily get bored !
One suggestion, bring you own sunscreen and after sun care because the store at the resort are very very overpriced.
I would also suggest to do a tour of puerto plata, we had fun and we get to explore the town and learn about their lifestyle.
Staff is great - they are responsive when issues occur and always have a smile on their faces.
We have had a couple of issues, a clogged drain and A/C not working within different days and the issues were fixed within the hour.
Our room flooded after terrible rainfall and staff responded and rectified this immediately.
The room are a bit dated and need some TLC,but they are kept very clean.The all resort in general is kept really clean.
Food at the buffet was not the greatest but ok - not a ton of variety but this was expected. The a la cartes went from great to good in the following order: Mexican, Mediterranean and Brazilian.
The entertainment staff were really good, we had a couple of days of bad weather but they kept us entertained all day, especially since we have 2 kids that easily get bored !
One suggestion, bring you own sunscreen and after sun care because the store at the resort are very very overpriced.
I would also suggest to do a tour of puerto plata, we had fun and we get to explore the town and learn about their lifestyle.
Read more
Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Belive-Marien, Director de Relaciones Públicas at Marien Puerto Plata
Responded Mar 7, 2020
Dear matlor76 On behalf of the management of the Be Live Collection Marien hotel, we thank you for choosing us to enjoy your vacations in Puerto Plata, R. D., as well as for informing us about your experience through this website. We are pleased to know that our services and facilities exceeded your expectations and that you enjoyed your stay with the exquisite cuisine in the à la carte restaurants. Good cleanliness of the rooms we offer, in addition to the good entertainment and good expectations as well as the excellent service and friendliness you received from our collaborators. You can be sure that your comments regarding the greed of the food in the buffet, according to you that exhibit the rooms have been sent to the different departments of the hotel, so that they know your suggestions and great satisfaction. For us it was and will be a pleasure to have had the opportunity to serve you. We understand that the experiences of our guests play a key role that leads us to achieve excellence in service. We hope to welcome you again and make your experience wonderful again. Best regards, John Acosta Community Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You will find an email address for a Madeline Cabrera, social media coordinato, in the reply to my review by dkqc. It won't let me include it here.
You will find an email address for a Madeline Cabrera, social media coordinator, in the reply to my review by dkqc. It won't let me include it here.
I don't know about kids and disco. Sorry. We aren't partiers, but I think it's kind of both, depending on what you are looking for. Sometimes it's quiet, but there are definitely partiers there!
Wifi was free and everywhere but the beach...but not that fast. The vip lounge had fast wifi
…
"Eat early. Towards the last hour of the buffet time slots food runs out. Tennis has to be reserved if you're interested."Read full review
"They will lie to you from the moment you check in to when you confront them with your itinerary and they will stand by their lies."Read full review
"Find your daily pool spot early by the entertainment building you won’t regret it 🍻💕"Read full review
…
PRICE RANGE
C$165 - C$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
be live grand marien hotel puerto plata, grand oasis marien hotel, coral marien puerto plata, oasis marien, marien coral resort, grand oasis marien puerto plata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
490
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Marien Puerto Plata
Which popular attractions are close to Marien Puerto Plata?
Nearby attractions include Joyeria Las Americas (4.3 km), Rigo /Leonel /Marleny /and Agustin tours and excursión / Popdominicantravel tours and excursions (3.2 km), and Rancho Lorilar (2.2 km).
What are some of the property amenities at Marien Puerto Plata?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Marien Puerto Plata?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marien Puerto Plata?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Marien Puerto Plata?
Conveniently located restaurants include Big Lee's Beach Bar, Los Tres Cocos, and Le Petit Francois.
Are there opportunities to exercise at Marien Puerto Plata?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Marien Puerto Plata have airport transportation?
Yes, Marien Puerto Plata offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marien Puerto Plata?
Yes, dry cleaning and laundry service are offered to guests.
Does Marien Puerto Plata offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Marien Puerto Plata?
The staff speaks multiple languages, including Spanish and French.