Recently my boyfriend and I went to Puerto Plata and stayed here, however our travel agent booked us at the wrong resort. During our stay here for 5 nights we were violently ill and miserable. First of all, we had to pay $18 to get a safe key for the week, the safe was old and rusted and could easily be tempered with without a key.
The rooms were bare, the balcony door did not lock, the mini fridge was old and noisy, they were cleaned daily however we did not receive fresh towels until around 4pm.
The food... there was nothing that satisfied my taste buds at all, the fruit and cheeses appeared incredibly soggy and unappetizing, there was very little we could eat at any meal. Both myself and my boyfriend fell ill the second night, it got so bad by the 3rd day that we could barely leave our room. Luckily we were moved to the Sunscape resort for our last two nights where we could actually eat. Both of us have lost weight from not eating enough, we arrived home Thursday and I am still very ill. We were also not the only guests to get sick. There were multiple people we met who couldn't leave their rooms or eat anything either.
The beach was lovely, when we did make it out there we thought the views of the mountain were amazing, the beach was not always clean nor the water but there were always chairs available.
The staff were very friendly and interactive with all the guests although some were a little unprofessional at times, the bartenders were enthusiastic and fun. The front desk staff were a little unorganized.
Wifi was only available in the lobby.
The nightly entertainment wasn't really anything special.
We weren't supposed to be at this resort but since this is where we ended up, I wouldn't recommend booking your vacation here at all. Yes the prices are very cheap but so is the hotel and it's not worth getting sick for. We lost several days of our first vacation together which is devastating as we both worked so hard to be able to get away. The entire thing was a real waste of money.

This hotel is approximately 20 min from the airport! Upon arrival, this hotel appears very basic. Had to wait until 230 to check in but it was quick and friendly! Spent the 2 hr wait time having lunch and sitting in the sun.

Our room, main floor building 22, was clean and fresh, king bed was comfortable.

Breakfast, lunch and dinner there was always a modest selection of food, tasty just the same! The Kokomo Beach Grill serves delicious hamburgers and fantastic pizza as a pleasant option.

The main bar and beach bar serve all basic drinks, could use a slushie pina colada/margarita machine. But the bartenders make up for this with their very personable attitudes, and at the main bar, their humour and blender for frozen drinks.

The entertainment during the day and evening were always friendly and humourous!
The beach was beautiful, you could walk for miles if you chose to.

We had lots of rain and it washed a lot of debris up onto the beach, not a pretty sight.. But on the sunny days they were busy trying to clean it up. My suggestion is to walk the beach on the rainy days, be a child once again and you won't be disappointed.

During the heavy rain, the hotel had may power outages, so bring a flashlight. Also water shoes as the path ways retain much water during the heavy rain.

The ala carts are just basic but can be a change from the buffet.

There is a small shopping mall within a 5 min walk from the hotel. As well there is the Orange Market on the beach, about 10 min walk to the left from the hotel.
All prices are in American dollars, we brought RD pesos, just know your conversion for the best deals.

What makes this 3 star hotel a 3.5 star is definitely the people serving you. They are friendly, attentive, professional, caring and entertaining.

Great trip!!

Overall experience was better than places we've stayed in Cuba but not as good as Casa Marina Reef Resort nearby in Sousa DR. Rooms, lobby and public washrooms have been renovated. Beach grill has great pizza, service and views. The swimming pool is large enough for swimming lengths and quite clean. Gym is useful for workouts with its free weights and machines. There's a different staff show every night some of which are quite remarkable like the fire and water shows, others not so good. Overall the service is friendly but it would be helpful if the wait staff had a bit more English to help out the guests (e.g., types of juice, hot water for tea, a little milk in coffee). White wine was undrinkable and the red wine wasn't much better. Buffet meals had themes and lots of variety but the quality was variable depending on the chef/staff in charge who changed mid-way during our week. Breakfast grill was great but the toasters never worked so never got toast at breakfast. Cleanest windows and rooms that we have seen at any resort.