Cayo Guillermo is located one of the most beautiful and white-sandy beaches with more than 1300 palm trees, and swept by very transparent waters. The area was an inspiration for Ernest Hemingway, and fishing the great blue river, always on his Pilar Yacht, he created part of his work. The hotel is perfect for couples and families but also for diving, fishing. We also organize the wedding of your dreams in this paradise.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Bay View
Languages Spoken
Spanish
Location
67210 Cuba
Hotel Camino del Mar
5,829 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I stayed at Melia Cayo Guillermo from February 16th-26th with my boyfriend and we had a wonderful time! The beach is beautiful and we went swimming in the ocean nearly every day. We never had trouble finding lounge chairs by the pool or at the beach. We also took the bus to Playa Pilar, which is only a short trip from the hotel and is definitely worth a visit! We had beautiful weather most of the time we were there, with only one rainy day.
Our room was lovely, our air conditioning was super powerful and we had a beautiful view of the ocean from our balcony. The tv in our room got plenty of English channels! There is always plenty to eat, lots of selection at the buffet and snacks available 24/7 at the pool bar. We had lunch a few times at the beach restaurant and ate at the International (try the rabbit!) and Mediterranean à la cartes, all of which were delicious.
We only dealt with a couple of little problems during our stay. We had tiny little ants on our bathroom counter for a couple of days, so if you’re getting drinks in reusable cups make sure to rinse them out well! We also found it a bit tough to get an extra bottle of water after drinking all of ours, tried the front desk and guest services but ended up having to wait for the minibar to be restocked the following morning.
Overall, our trip was so relaxing and we really enjoyed ourselves. The resort is a bit older, but you can tell that renovations and improvements are constantly underway. While this is not the place to stay if you’re looking for nightlife or to party, if you want a relaxing and laid-back beach vacation Melia Cayo Guillermo is perfect. This place is small, simple, and there is always lots to do, from morning cappuccinos at the lobby bar to watching the sunset from the pier! The staff truly goes above and beyond to make sure that you have everything you need. The manager, Carlos, went out of his way every day to check in on us, and staff at the pool bar, Terry and Yasnery, provided us with excellent and friendly service all day every day.
Thank you to everyone at Melia Cayo Guillermo for a wonderful vacation! We will see you again soon
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_GeneralMCG, Director General at Hotel Camino del Mar
Responded Mar 4, 2020
Hello juliagrace9: Thank you very much for your comment. I like that the clients feel good in our hotel and more ... because you are part of the great family that is Melia Guillermo. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. We took note of the small incidents with the corresponding administrative staff so that they do not happen again. Thank you for choosing us and we appreciate the recommendation to future visitors and friends. We hope to see you soon on your next vacation, in this your new home, Melia Cayo Guillermo. We wait for you !!! Best regards ..... Carlos Martínez-Almoyna Jensen Director general / General Manager
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I was here last week. I fell in love with the nature, explicitly this hotel and the staff. They did well with the landscape where in you can enjoy the view of the coconut trees going through the beach unlike in some resorts. People are lovely here. They wont ask for a tip but their service would make you wanna give it. (I would suggest that you’d bring them soaps, toothbrush & toothpaste, salt & pepper, or any of their daily necessities for they have a hard time getting these at their local town and expensive.) Giving hugs and kisses are a normal thing for they would treat you like family. Also, they try their best speaking in English and French. Mostly, thumbs up for Carlos, the manager, not only he attends to your need but he also treat the staff well too. Kudos to Ynares, Dyami, Terry, Dannier and the dancers! I must say travelling alone was so much fun because of these peeps!! I’ll certainly be back next year ❤️❤️❤️
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_GeneralMCG, Director General at Hotel Camino del Mar
Responded Feb 20, 2020
Hello Travellocca13: Thank you very much for you comment, it´s good to know that our hotel was the special place for you and felt welcomed. Our reason for being is to make customers feel at home and feel satisfied with the service provided. Thanks for recognize our staff, that is well trained and professional, and thanks for your personal recommendation!!! we will wait for you, it will be a pleasure to have you back !!! Thanks for choosing us and follow us on our social networks and you will feel a little closer to us. We hope to see you next, to enjoy a wonderful beach and again have an excellent time. See you soon Family!! Best regards. Carlos Martínez-Almoyna Jensen Director General / General Manager
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This was our first time staying at Melia Cayo Guillermo and our first time in the Cayo area. We had the best Cuba Vacation Ever!! We were there March 9th to the 19th 2020. The moment you arrive you become captivated by the entrance and lobby. Absolutely beautiful. The staff were all amazing, we especially note that the front desk staff were very accomodating, Eduardo was superb and managed to swith us to an upgraded room on our second day there. Every day we saw him he always had a smile and checked with us to ensure all was okay. All of the staff working at the pool snack bar were wonderful. What a fun group of people they were. They were always singing, laughing and provided great service. We also appreciated that we could get a later breakfast at the pool snack bar. The lobby bar was okay, we found the staff to be less friendly and it lacked the welcome feeling ambiance. We often felt it was inconvenient to serve guests. They do make a fantastic Spanish Coffee though!! We found the food to be very good, there was always something on the buffet to enjoy. Edel was our most favorite at the buffet, always smiling and ensuring we had everything we wanted. Our room was spacious, clean and very comfortable. We slept very well. ( we had a jr suite,) The mini bar was stocked daily and the maid folded our towels into swans every day The beach, well it is fantastic, crystal clear water, plentiful palapas for shade and lounge chairs. Not once could we not get a lounge in the shade. The pool is beautiful and again there are plenty of poolside lounge chairs. This is a smaller resort with just over 300 rooms which is what we like, yet it seems spacious. The gardens are gorgeous and give you a nice place to walk and just take a moment. We are both in our 60's so we truly appreciated the resort size and the layout. I can't say enough about this resort and we look forward to returning hopefully next year. And a huge shout out to Carlos, the General Manager. This gentleman really cares about the guest experience.
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Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carlos Martínez-Almoyna Jensen , Director General at Hotel Camino del Mar
Responded Dec 21, 2021
Hello Kaileegirl: Thank you very much for your comment, we work so that the client enjoys and especially that he feels comfortable and at home. For us, it is a pleasure that our hotel has been to your liking, especially that you enjoyed the activities that we had prepared for you. Thank you for recognizing the work of all our staff, to all of them we will send your comments. We exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, We're not longuer meliá but you can find Camino Del Mar Cayo Guillermo, there are all the updates there. have a greate day!! See you soon Carlos Martínez-Almoyna Jensen Director general / General Manager
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I have had the pleasure of staying at this beautiful resort one more time, each time surpasses my expectations and their staff goes above and beyond. The room are spotless and the great variety of activities makes the stay an unforgettable experience. Highly recommend this hotel.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_GeneralMCG, Director General at Hotel Camino del Mar
Responded Mar 2, 2020
Hello y0scarc: Thank you very much for your comments, it´s a pleasure to us to serve you and I am happy that you feel pleased in everything. Thank you for recognizing our services and thank you very much for the personal recommendation !! So I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because you are already one of us ... See you!! Best Regards Carlos Martínez-Almoyna Jensen General Manager / Director General
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When we arrived at the resort the staff was very welcoming and extremely helpful. Our room was ready about an hour after arrival and upon entering the room was dated(that's Cuba) but immaculately clean. The staff was more than accommodating and after a few days, it almost felt as if we were family. We stayed at this resort for a month and never once did we have any major issues. If something wasn't quite right the issue was fixed immediately. The buffet was incredible with an abundance of main dishes, salad, and desserts. The staff at the buffet were friendly and very helpful along with guest services. There were plenty of excursions to keep you busy and they were reasonably priced. The maintenance staff kept the landscaping immaculate and all were very friendly and accommodating. A couple of the workers even put a clothes line for us so we could hang out our clothes, as there are no laundry facilities available, but one of the employees offered to take our laundry home which she did and when she gave us our laundry back they were neatly folded and super clean. When we offered to pay her, she was very upset and refused. I could go on and on about how we were treated, but that would take forever. We will be returning next year to again meet our Cuban family but this time with our family. Looking forward to our next stay at The Melia Cayo Guillermo.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip:Higher floors have a better view of the beach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_GeneralMCG, Director General at Hotel Camino del Mar
Responded Mar 12, 2020
Hello CayoGuillermo: Thank you very much for your comments, it´s a pleasure to us to serve you and I am happy that you feel pleased in everything, we love to meet our clients and make them feel like family and gor that, we took note about what you tell us. Thank you for recognizing the work of our team and our services.Thank you very much for the personal recommendation !! then I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because it is already one of us ... because now it is part of the Great Family that is Melia Cayo Guillermo... See you!! Best Regards Carlos Martínez-Almoyna Jensen General Manager / Director General
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We recently returned from a week at the Melia Cayo Guillermo (January 11-18, 2020). Although there were some small issues when we arrived we had a great time. We arrived in the morning so our room was not ready right away - not an issue. When we got to our room the door would not open - it was stuck due to swelling of the wood as the air conditioning was not working properly, our safe did not work and, while our toilet flushed, it was insufficient to flush properly and required multiple flushes. We reported these issues to guest services. The air conditioning was fixed right away and the door and safe were fixed the next day. Apparently the toilet was worked on but it continued to malfunction the rest of the week however, was not an issue. We had no other issues with our room the rest of the week, it was comfortable and clean.
One issue we had with the resort was the public washrooms. In the pool bar women's washroom the toilets did not flush at all. All of the women's washrooms were out of paper by the end of the day and were not refilled until much later the next morning. In two of the men's washrooms the urinals were not functioning.
Surprisingly, except for 1 day, there was no bread at lunch or dinner, only breakfast.
We found the resort itself beautiful, very picturesque. We found the food good but the buffet was repetitive with very little variety day to day or even meal to meal. Like everywhere else in Cuba that we have been too, the staff at the resort are wonderful, particularly Adinys at the lobby bar and the international restaurant, Dairon at the lobby bar, Lisbany and Nayalis at the buffet, Barbara and Yeniel at the pool bar. They all made our vacation and little more special.
If you are unfamiliar with Cuban resorts I would not recommend this resort for your first visit. We have been to Cuba 18 times and are very familiar with the issues most resorts have to deal with. Our expectations were not high as the price was very, very reasonable.
As it was very windy the week we were there we were unable to spend time on the beach. We did visit it and it looked beautiful with lots of palapas for shade. The pier is a great touch. We spent the week by the pool which was very nice with a fair amount of shade.
All in all it was a pleasant vacation
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_GeneralMCG, Director General at Hotel Camino del Mar
Responded Jan 31, 2020
Hello Thank you very much for letting us know your comment on the site, our sincerest apologies for the incidents that occurred during your stay, we have taken note to correct them and improve the quality of services in general. we really like that feedback between our customers and us. We are pleased to know that you enjoyed the attention of our staff, who do everything possible to make you happy with professionalism and experience, to all of them we extend your comments.. We invite you to fallow in our social network. Our apologies for all perceived inconveniences. Thank you!! Best regards... Carlos Martínez-Almoyna Jensen Director Genral / General Manager
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I find Melia one of the better resort chains in Cuba. This resort is ideally located on a long beautiful beach. There is a dive shop on site. The staff are truly wonderful, and greeted us as family at each meal. Our room was lovely and kept clean each day. The on-resort activities were well managed. We caught the bus to move around on Cayo Guillermo and Cayo Coco, which was fun. The food was quite good though selection was limited based on a day visit to another Melia. I would give it five stars except the resort is getting dated. Our door needed maintenance and the room below was missing glass in the patio door. We had no issues with water or power, though part of the resort was closed because the AC wasn’t working. I understand the resort property is owned by the Cuban government and managed by Melia - the owner needs to invest in a refresh in my view. For the price, the resort is hard to beat.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_GeneralMCG, Director General at Hotel Camino del Mar
Responded Feb 24, 2020
Hello dough104: Thank you for your comment. We like that our clients feel good in our hotel... because now you are part of the great family that is Melia Guillermo. We appreciate your recognition for our efforts, as it helps us to continue working every day to obtain the quality and efficiency of the product. Thank you for choosing us and we appreciate the recommendation to future visitors and friends. Follow us on our social networks and you will feel a little closer to us. We hope to see you soon here, to enjoy a wonderful beach and again have an excellent time. We will be waiting for you!!! Best regards Carlos Martínez-Almoyna Jensen Director general / General Manager
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Terrible hotel doesn't even have the basic amenities figured out. No Running water, No A/C, bed bugs, problems with lack of batteries for the in-room safes. Drinking water promised every day to be provided in the room, didn't get a bottle once even after asking multiple times. Way below even standards in Cuba. An entire building block had no running water while we stayed there. Some rooms are infested with bed bugs, we were unfortunate enough to start with one of those rooms. There was some good; beach was gorgeous, food was okay - extremely over salted but decent selection. After 3 terrible days in this supposed 4 star resort we were finally moved 2 resorts down to the Grand Imperial Muthu from MGM. We'll never book a vacation in another Melia run hotel. The Air Transat Rep for the Hotel (Frank) is possibly the worst rep we've ever encountered, argumentative, arrogant and accuses customers of lying when you bring concerns up. Tours organized by Frank are terrible and not worth purchasing. Any problems that arise he dissolves himself of accountability.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_GeneralMCG, Director General at Hotel Camino del Mar
Responded Jan 17, 2020
Hello G7182FPdanm: Thanks for your comments on the website, we really like that feedback between our customers and us. We offer our most sincere apologies for the inconveniences that occurred during your stay at the hotel. We are working to improve our hotel and the quality of services in general. We took note of your opinions and we are working to improve our product.Otherwise, we will work on the basis of your recommendations and we will continue to improve your confidence, you can follow our progress in social networks. We invite you to fallow in our social network. And so if you decide to visit us again here we wait for you. Our apologies for all perceived inconveniences. Thank you!! Best regards... Carlos Martínez-Almoyna Jensen General Manager
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This is a small (300 room) resort. It is very nice and clean, but showing it's age a bit. The beach is beautiful white sand, great for long walks. The water is shallow and crystal clear. There is a long pier on the beach. It was not very busy when we visited, so there was never a shortage of beach or pool chairs. We like to relax, and this was a great place for it. The food was good and tasty, although there was not always great variety. We found it was best to arrive at the buffet early. Every staff member we dealt with was friendly and helpful, especially Lesbany (I hope I spelled it correctly) one of the waiters in the buffet. He went out of his way to make us feel at home. Each evening there was very good live music in the lobby, or outside, depending on the weather. This was our second visit to Cuba, first time at this resort, and we hope to return. The people in Cuba always make us feel as though they really appreciate Canadian tourists choosing to visit Cuba.
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Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_GeneralMCG, Director General at Hotel Camino del Mar
Responded Mar 12, 2020
Hello O8322PDpaul: First of all, thank you very much for your encouraging comment, it is our duty and obligation, to make our clients deposit all their trust in us, this being the basis of our work. Also thank the recognition of our staff, which is delivered and continues striving to give the best service to our customers. Thank you very much for the personal recommendation !! then I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because it is already one of us ... because now it is part of the Great Family that is Melia Cayo Guillermo ... With the greatest affections ... Best Regards Carlos Martínez-Almoyna Jensen Director general / General Manager
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We had a premium room #1140 which was very nice, close to everything the pool, the beach the restaurants. The staff were awesome Norka was our maid and she does an excellent job of cleaning and ensuring we have everything we need. We celebrated our 35th wedding anniversary while we were there. The customer service reps Angel and Mayelin arranged a beautiful supper at one of the a la carte restaurants for this event. We can't thank you enough for making it so special. The hotel gave us a free massage which I thoroughly enjoyed. We enjoyed all the restaurants the food was great and your staff are very efficient and friendly. We thank all of you for making our stay so perfect. The animation team and their friendly games broke up the day and your attention to ensuring all your guests are enjoying themselves was clearly evident. Keep up the good work. God willing we hope to see everyone again next year.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Director_GeneralMCG, Director General at Hotel Camino del Mar
Responded Feb 11, 2020
Hello Thank you very much for your comments, we always wanna know that our customers feel satisfied with the services and facilities. It´s a pleasure to serve you and I am happy that you feel pleased in everything, we love to meet our clients and make them feel like family. Thank you for recognizing the work of our team and our services.Thank you very much for the personal recommendation !! then I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because it is already one of us ... because now it is part of the Great Family that is Melia Cayo Guillermo... See you!! Best Regards Carlos Martínez-Almoyna Jensen General Manager / Director General
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There are more places to choose from in the Cayo Guillermo area.
ALSO KNOWN AS
melia cayo guillermo hotel cayo guillermo, cayo guillermo melia
FORMERLY KNOWN AS
Melia Cayo Guillermo Hotel
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Guillermo
NUMBER OF ROOMS
301
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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