All You Need to Know About the Room Service
at Angama Mara
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Room Service review highlights
... meals (yes, we often ordered not from the menu). Room service can be improved to be on par with the drivers and the...
... level truly world class, the best of the best in Kenya. Room Service, beverage service, anything you need at anytime was the...
... available. The water was piping hot at all times. Room service was excellent and everything was always done with a...
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Reviews that mention room service
Write a reviewAngama is a beautiful resort perched on a mountain. It is spectacular - beautiful grounds, breathtaking views from the common dining area and from my suite. The experience in Angama is equally a mountain top experience - our drivers, Daniel, Geoffrey and John are knowledgable, accommodating and very professional - went out of the way to look out for the wildlife - lions, cheetahs, black rhino. We even saw the first major Mara river crossing of zebras and wildebeest on the Kenyan side - our driver Geoffrey got us the best spot offering us a first class view of the crossing.
Food is good at the Angama. Special thanks to Sedera, we had specially cooked meals (yes, we often ordered not from the menu).
Room service can be improved to be on par with the drivers and the F&B team. Drinking water in the room was not refilled, lotions were not refilled, hot water ran out during showers. But the overall service by the drivers and F&B team (who go out of the way to accommodate) trumps and wipes out these minor inefficiencies.
We were sad to leave Angama, and the dutiful team of drivers who were at the airstrip waiving until our plane was out of sight. Really, it was a mountain top experience.
Food is good at the Angama. Special thanks to Sedera, we had specially cooked meals (yes, we often ordered not from the menu).
Room service can be improved to be on par with the drivers and the F&B team. Drinking water in the room was not refilled, lotions were not refilled, hot water ran out during showers. But the overall service by the drivers and F&B team (who go out of the way to accommodate) trumps and wipes out these minor inefficiencies.
We were sad to leave Angama, and the dutiful team of drivers who were at the airstrip waiving until our plane was out of sight. Really, it was a mountain top experience.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from NickyFitzKenya, Owner at Angama Mara
Responded 17 Aug 2018
We were delighted to receive this feedback after your stay with us - both the good and not so good. If we aren't told by our guests what needs our immediate attention to set right we will never achieve those very high standards of guest delight for which we constantly strive each day. The housekeeping team are working hard and improving the issues you mentioned in your review and join me in thanking you for sending it to us. Daniel, Geoffrey, John and Sedera are so proud to be mentioned in your post and join me in thanking you for your kind words and for choosing Angama Mara on your Kenyan safari. Warmest thanks Nicky
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ANGAMA MARA- Welcome to the Angama Mara. Only a year old, facilities are amazing. The views over looking the Mara are breathtaking to a say the least. Rising almost 2000 feet above the Mara the views from each of the rooms and the main reception area are Out of Africa. Literally, this is the exact place they filmed the movie and there is a plaque commentating the making of the movie. Service level truly world class, the best of the best in Kenya. Room Service, beverage service, anything you need at anytime was the best. Landry service was even top notch. Guide service and vehicle was top notch. Daniel our Guide was truly a notch above the 4 other camps we stayed at. Food, I would give it 3 stars, long way to go until it becomes 5 star. Absolute best WIFI of any camp in Kenya!!!! Salads, vegetables and fruits were good. Going to have to upgrade the chef and provide better meat quality. Outdoor BBQ nightly was enchanting. Hotel tents are to close together, noise factor was not what you would expect from this level of property that the Angama truly is. They simple placed the tents to close together. For the price you pay you expect better solitude. Guide service and vehicle was top notch.
The Mara reserve seems like a highway like the 405 in So Cal. Way to crowded and over done. They are going to have to come up with some kind of a solution. We watched for three straight days the Wilderbeast trying to make their crossing of the Mara but failed. With 75 vehicles of load tourist they would time and time again get spooked and just keep moving. Yes very sad. Like I said, hundreds of vehicle going up and down the Mara highway does not make for good safari. The camp we went to before our arrival at the Angama had one vehicle for every 1 million hecta acre.
This place is like 100 vehicles per, not a very good experience at all. We have changed plans and are head to Tanzania where they have less tourist, less vehicles and much more bigger and wide open spaces. Sorry Mara, but you have a major problem with over doing it on tourism. You would be better off going to Disney World in Florida on their lion kingdom safari because there would be less tourist.
The Mara reserve seems like a highway like the 405 in So Cal. Way to crowded and over done. They are going to have to come up with some kind of a solution. We watched for three straight days the Wilderbeast trying to make their crossing of the Mara but failed. With 75 vehicles of load tourist they would time and time again get spooked and just keep moving. Yes very sad. Like I said, hundreds of vehicle going up and down the Mara highway does not make for good safari. The camp we went to before our arrival at the Angama had one vehicle for every 1 million hecta acre.
This place is like 100 vehicles per, not a very good experience at all. We have changed plans and are head to Tanzania where they have less tourist, less vehicles and much more bigger and wide open spaces. Sorry Mara, but you have a major problem with over doing it on tourism. You would be better off going to Disney World in Florida on their lion kingdom safari because there would be less tourist.
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Room Tip: Do plan to have a picnic on the hill where Out of Africa was filmed with a view looking over the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from NickyFitzKenya, Owner at Angama Mara
Responded 01 Aug 2016
Thank you so much for this super review - as a one-year-old we often feel a little overwhelmed by what we have built up there on the edge of the Rift Valley but reading lovely reviews such as these make all the angst of running a new business so worthwhile. Daniel and the team at the lodge were delighted to read your kind words about the service you received whilst staying with us - even the laundry team were tickled pink to crack a mention. They are often the 'forgotten ones' tucked away in the back of the house working diligently to ensure our guests' laundry is delivered back on the same day. Thank you! The issue of the tents being close to each other (minimum 10m apart) is a tricky one - we wanted every single tent to have the same spectacular view over the Mara Triangle and beyond. If we had placed some tents away from this I think all hell would have broken loose! And added to this something really weird happens up here in the clear air - we can hear the Maasai warriors singing from over a mile away so even if the tents had been double the distance apart we sadly would still have been faced with this issue. But thank you for bringing it to out notice. We do sweetly remind guests if they can hear their neighbours they certainly can hear you .... sometimes it works :) With regard to the vehicle impact during the crazy 3 months of Migration Madness we are in constant discussions with the Governor of Narok County (in which the Mara falls) as to how better to manage this. It is a sensitive issue because seeing a crossing is on the bucket list of so many travelers and quite understandably so. It feels a bit like trying to have a quiet visit to the Sistine Chapel in August. There is certainly work to be done on managing vehicles at the crossings - especially on the far side of the river. What goes on there is enough to make one's toes curl. To block the animals entry/exit points is totally unforgivable. I will be sure to forward your comments on to the Governor. I know his response will be the Reserve needs to harvest as much income as possible over the high season in park fees - this money sustains the Mara for the other 9 months of the year when poachers are endlessly trying to infiltrate this beautiful reserve. It's a double edged sword and I totally sympathise with your views. Having said that I can happily promise that outside of the Migration season the Mara Triangle is blissfully quiet and has amazing game viewing 12 months of the year. If you head south from our lodge chances are you will only see a handful of other vehicles the whole day. Some locals say the viewing is actually better outside of the Migration because all those pesky wildebeest have gone back to Tanzania and peace reigns once again. Warmest thanks Nicky Fitzgerald
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
a.cumming627@btinternet.com wrote a review Jan 2017
Warminster, United Kingdom5 contributions2 helpful votes
We spent 3 days and nights at Angama and we could not have been looked after better by a team of real professionals, each with a most interesting opinion of the merits and beauties of the Maasai Mara and the camp itself. It is perched high up on the Ooloololo (sp?) escarpment overlooking the Mara Triangle. The rooms (tents) were immaculate with every comfort available. The water was piping hot at all times. Room service was excellent and everything was always done with a smile. The manager, Azei, was a superb host, our butler, Eric, was 1st class, the cooks fabulous and Lemaalo, our guide, the best I have ever come across, charming and cheerful. This place is outstanding and should be on any discerning traveller's itinerary.
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Room Tip: No 5 South Camp was superb with 210 degree views over the Mara 3000 feet below.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from NickyFitzKenya, Owner at Angama Mara
Responded 01 Feb 2017
On behalf of Azei, Eric and Lemaalo and the Angama Mara family thank you so much for this lovely review. And the cooks were also delighted to be mentioned! Lemaalo, needless to say, was tickled pink by your comments. You are so right - he is always charming and cheerful and a joy to have on the guiding team. And as for that pesky Oloololo word - too many l's and o's and I always have to check how many appear when. Our warmest thanks - Nicky
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location: Out of this world! I can best my last dollar that no one has that kind of view in the Mara as a whole! It overlooks the Mara Triangle and I tell you ... it's quote something! The pictures don't even do it justice. B R E A T H T A K I N G!
Staff: From the moment you walk in, you're met with the warmest people you could ever come across. Everyone is so cheerful and this set the tone for us for what was to come...
The Rooms: The tented suits are very chic and modern and have a fantastic view of the plains. Bed is super comfy, shower is out of this world! In room dining available, drinks cabinet well stocked, butler's lobby and a collection of books available for your pleasure.. it's an absolute gem!
Honestly, this could very well be the Best Luxury Lodge in the Mara! Absolutely recommend it to one and all! I look forward to making a comeback.... v soon!
Staff: From the moment you walk in, you're met with the warmest people you could ever come across. Everyone is so cheerful and this set the tone for us for what was to come...
The Rooms: The tented suits are very chic and modern and have a fantastic view of the plains. Bed is super comfy, shower is out of this world! In room dining available, drinks cabinet well stocked, butler's lobby and a collection of books available for your pleasure.. it's an absolute gem!
Honestly, this could very well be the Best Luxury Lodge in the Mara! Absolutely recommend it to one and all! I look forward to making a comeback.... v soon!
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Room Tip: The North Camp probably has better views of the Plains
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from NickyFitzKenya, Owner at Angama Mara
Responded 30 Apr 2018
Our first 6 Star review! Thank you so much - needless to say, the Angama team is tickled pink by your wonderful review. We loved your short, sharp and oh so complimentary feedback about the view, the staff and the tents. We very much look forward to your return obe day soon. Warmest thanks Nicky
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.