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Kelley
Buffalo, New York

Amazing week in beautiful Puerto Plata 😍

Reviewed Mar 10, 2022
My husband and I truly enjoyed our week at v heavens. With how affordable this resort is, our expectations weren't too high, but we were pleasantly surprised. The staff are all incredible, they work so hard to ensure every guest is enjoying their stay. The grounds are beautiful and well maintained. The food is good! I wouldn't say it is 'high end' but it was higher than average. We really enjoyed the buffet, and all the a la cartes are good especially Blend. The disco is a blast and if you decide to go off the resort at all, the club down the street at the mall is also very fun! I would most definitely recommend this resort to others, as long as you are not expecting 'high end 5 star quality'. *Aka all these people writing bad reviews* thank you for a fantastic week V heavens!!!
Date of stay: March 2022
Trip type: Travelled as a couple
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VivaWVHeavens V Heavens, Propietario at Viva Heavens by Wyndham, responded to this review
Responded Mar 11, 2022
Dear kelleyh870,

Thank you for giving us the opportunity to serve you at Viva Wyndham V Heavens. We are pleased to know that you had the opportunity to enjoy your vacation at our resort.

It is a pleasure to know that our services and facilities met your expectations, the satisfactory comments of our guests are our best reward.

Thank you for recommending us and do not forget that we will be honored to receive you on your next visit to Puerto Plata.

Sincerely,

Customer Care
Viva Wyndham V Heavens

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 9, 2022

I did not have high hopes of this resort based on the price that we paid and some bad reviews. But..wow!! They completely exceeded my expectations. The rooms were clean, the food was tasty, the grounds are immaculate, beach is beautiful! I have nothing bad to say about this place. The part that made it the most memorable were the animation team, waiters and bartenders. They were welcoming everyday with their bright smiles and jokes, they went out of their way to meet our needs and we left with some great memories and friends. To Floki, Sexy Chocolate, Daddy Cool, La Punki, Justin Bieber, Widinson, Frandy, Gabriel – thank you for your contagious energy and everything you did for us on your trip! You are so appreciated and we will never forget our stay at Viva Wyndham

Date of stay: February 2022
    • Location
    • Sleep Quality
    • Service
2  Thank danielledeckker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VivaWVHeavens V Heavens, Propietario at Viva Heavens by Wyndham, responded to this reviewResponded March 11, 2022

Dear danielledeckker,

Thank you very much for your kind comments and for taking the time to post your review on TripAdvisor.

We are very pleased to learn that you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Viva Wyndham V Heavens.

We would be honored to welcome you back in a near future.

Kind regards,

Customer Care
Viva Wyndham V Heavens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 8, 2022

This resort is small but the staff like Omra,Ranfi, Mary Jenny, OscaBelly,Nelson,Alba,daddy Cool and his animational team ,Juan and Chiauwa we’re “a” one. These stall work there butts off, too make you feel welcome and at home. The food in the Blend is beyond expectations, Nelson is top shelf. The Mexican is just as good where Juan is great as well. We ate at the Italian a couple time were it too had great taste and portion size were shareable. At the buffet Ranfi and Alba were so awesome, and when it was there day off we’re were treated exceptionally well. Grounds were kept very clean and there were only a few couples that didn’t follow the “save the chairs” but really at one point this wasn’t an issue. Rooms are clean and the air conditioning runs well for the hotter days. Room service is prompt we hardly waited for the service to the door. If we needed help which we did with the card key and the safe, they maintenance staff came promptly . Unlike other resorts we’ve stayed at that we have waited for over hours for help. Will be back next year for sure. We hope to see these people still there when we come!
Shane and Krista Maddock
Canada 🍁

Date of stay: March 2022
Trip type: Travelled as a couple
Thank 414shanem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VivaWVHeavens V Heavens, Propietario at Viva Heavens by Wyndham, responded to this reviewResponded March 10, 2022

Dear 414shanem,

Thank you for your kind and detailed review of our Resort, its facilities and services.

We are very glad to read that everything corresponded to your expectations and that we were even able to exceed them when it comes to customer orientation and service, which is in fact the greatest compliment a Resort can get.

Thank you so much for your enthusiastic and motivating comments and we assure you that we will try our utmost to make your next visit as enjoyable as the first one.

Kind regards,

Customer Care
Viva Wyndham VHeavens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 7, 2022

I thought to write a review of the resort. But it would sound negative. So I would like to review the staff instead.
The staff was fantastic! Very friendly. Very helpful. From the front desk to entertainment staff to cleaning and maintenance, everyone we encountered was high quality. And a special shout out to Daddy Cool - I hope El Tigre enjoys Island life.

Date of stay: March 2022
    • Sleep Quality
    • Rooms
    • Service
Thank E9714HSmatthewk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VivaWVHeavens V Heavens, Propietario at Viva Heavens by Wyndham, responded to this reviewResponded March 8, 2022

Dear E9714HSmatthewk,

Thanks for choosing to stay in our Viva Wyndham V Heavens.

It's a pleasure for us to read your positive review about our staff in your recent stay at Viva Wyndham V Heavens, that motivates us to keep offering a warm service.

Hoping welcome you back soon.

Kind regards,

Customer Care
Viva Wyndham V Heavens.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 5, 2022

Why do we keep visiting the V Heavens? Because this resort has it all! The V Heavens is a great resort for the value, and if you like small, adults only environments, relatively low key, then this is for you. February 2022 was our 7th visit to the resort; it’s like visiting your second family.

Entertainment: The V Heavens has an outstanding entertainment team, and every day will start with them walking the pool and beach areas with a friendly good morning to you. The team is under the direction of Chihuahua, led by Daddy Cool, with Pocohontas, Tiana, Baby, Chocolate, Winnie the Pooh, and Floki. They will go out of their way to make sure you have a great day - every day. Keep in mind that these entertainers work about 18 hours a day for you and always have a smile on their face, despite the early mornings and late nights they put in. Don’t miss the shows in the theatre, especially the ‘80s Retro Show that is top-notch, packed with energy. Pocohontas lip sync of Whitney Houston “I Will Always Love You”, Daddy Cool performing “Daddy Cool”, along with Chihuahua in his performance of “Purple Rain” are outstanding.

Food: There are 4 ala carte restaurants, (Mexican, Fusion, Italian, authentic Dominican) plus a buffet, and none of the restaurants require a reservation, nor are they restrictive in how many times you can go to them during your stay. During the day the Italian is also the beach bar restaurant with nachos, burgers, fries, pizza, as well as some salad offerings. The food here is the best we have had at any resort, and I must mention the food/beverage managers, Cruz and Marino, who are always on site, ensuring everything runs smooth.

The 4 managers at the ala carte restaurants are outstanding! Nelson (The Blend), Bernaldo (Sofrito), Francisco (Rosmarino), Juan Alberto (Pueblo 222) - your teams all deserve a big thank you for fabulous food and service.

Bars: The bartenders at the V Heavens are great. Omar has been a fixture since we have been going to the resort – daytime at the pool bar - and you will know him by his unique whistle you hear throughout the day. Oscabelly, Janet, Mary Janet, Frandy, Joel, Aurelio – thank you for your attentive service and a never empty coffee cup or glass of wine!

Miscellaneous: Our room was cleaned daily, no complaints. Fridge restocked and always fresh towels. No issues with our room, air conditioning or temperature of water/shower, etc. The buildings are kept meticulously clean in the hallways as well. This resort is clean, clean, clean!

I will briefly mention Covid protocols being followed – even after the DR dropped all restrictions, the resort continued with mask wearing, hand sanitizing, and room number collection for contact tracing if needed. Many guests really appreciated that!

Extra: While on vacation, we renewed our wedding vows at the beach on Valentine’s Day. The staff went out of their way for us, and I am still in shock and awe of the wonderful memories that were created that day with our Dominican Family. Anabelia from Guest Services, and Chihuahua, were instrumental in organizing the day from beginning to end to make this happen. Chihuahua was also the officiant, while the entire entertainment team stood with us, all dressed up to make this a perfect day, during a perfect vacation. We are already booked to return in April and November.

Room tip: Building 4 for an Amnesia Suite or Building 5 for a Nirvana.
Date of stay: February 2022
    • Location
    • Rooms
    • Service
Thank Sue B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VivaWVHeavens V Heavens, Propietario at Viva Heavens by Wyndham, responded to this reviewResponded March 6, 2022

Dear Sue B,



Thank you for your kind and detailed review of our Resort, its facilities and services.

We truly appreciate you chose our resort for your vacation. We are thrilled to hear you had an excellent time and hope that your review will help other visitors to choose us.

It is more than wonderful to hear that you thoroughly enjoyed your stay, we truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham V Heavens.

Thank you so much for your enthusiastic and motivating comments and we assure you that we will try our utmost to make your next visit even better than the first one.

Kind regards,

Customer Care
Viva Wyndham V Heavens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 5, 2022

We stayed at the V Heavens for 2 weeks over Valentine's Day in Feb 2022. This was our 7th visit to the resort. While the resort has a great location, great beach, great food, and great rooms, it is the staff at the resort that makes this a special place to stay.

The fact that this is a relatively small, adults only resort, is a big plus for us as well. We also love the fact that you can go to the a la carte restaurants as many times as you want, whatever time you want, with no reservations. There is rarely a lineup or wait to get in and there are 2-4 a la cartes open every evening, along with the buffet. No sitting around waiting for your reservation time, or planning your day around a reservation time.

You get to know many of the other guests and feel like part of a large family. Eight other people (4 couples) that we had met during previous trips at the V Heavens planned to came to the resort over the same time, so we had a group to hang out with. A few guests that we had not met before became part of our group as well - that is the kind of resort this is.

The entertainment team, which was always great, just keeps getting better. They all work very hard and long hours to keep guests happy and entertained. The manager of the entertainment team, Chihuahua goes above and beyond to meet the needs of guests. A number of guests asked Chihuahua if the resort planned on broadcasting the Super Bowl on site. Chihuahua advised that there was no plans, but he would see what he could do. The day before, Chihuahua had someone installing a satellite dish on building 4 and running a cable, and the morning of Super Bowl he was working with techs to try to set up a screen and get the necessary connectors. By game time the big screen was up and running (see pics) and many of the guests watched the game and were very appreciative that Chihuahua made it happen.

I am hesitant to mention the names of all of the exceptional employees for fear that I will forget someone, but here goes: Omar the lead bartender at the Pool Bar during the day is the best bartender I have met at any resort. Joel does an excellent job of looking after the evening shift at the Pool Bar, and Gabriel, a new addition at the Beach Bar, is very good to deal with as well.

Cruz and Marino, who I believe are the Food and Beverage Managers, are constantly walking through the resort and restaurants to ensure that standards are maintained and any guest issues are addressed. They asked me a number of times if everything was okay and how I was doing, and I responded "feliz". (happy)

Food quality was excellent - I saw staff taking taking the temperature of food at the buffets on several occasions to ensure that health standards are maintained.

We went to more of the evening shows on this trip and were not disappointed. While most of the shows are put on by the resort entertainment team, and very good, there were some shows that utilized performers from outside the resort as well.

We had several conversations with Daddy Cool, the lead of the entertainment team. He is one of the nicest people I have ever met. We first met Floki at the resort in Nov 2021, shortly after he started. He speaks 4 languages fluently and is great to talk to. I had a great sail with Floki on one of the catamarans on a very windy day. Pocahontas, Baby, Winnie, and Chocolate were all part of the entertainment team and all were great to deal with and helped keep us entertained.

We renewed our wedding vows on the beach on Valentine's Day which was a surreal experience, and one that I would highly recommend. Chihuahua and his team went over the top to make this a very special day for us, and we will cherish the incredible pictures and memories from the day.

This resort is one of approximately 18 in the Playa Dorado complex - a secure area which includes a golf course and tourist mall. The mall is less than a 5 min walk away and that is where we went for our PCR test. Canadians now require a Rapid Test and you can get one at the clinic at the mall for $20 US. If you run short of cash there is a Bank of Nova Scotia bank machine at the mall where you can safely withdraw up to approx $200 US per day in Dominican pesos.

We have travelled to many resorts in the Caribbean, including some in Punta Cana, and across Cuba, and the Viva Wyndham V Heavens best meets our needs and has become our happy place away from home. We are booked to be back at the V Heavens in April 2022, and back with our group in November 2022, and cannot wait to be with our Dominican, and resort, friends again.

Room tip: Building 4 or building 5 recommended
Date of stay: February 2022
    • Value
    • Sleep Quality
    • Service
Thank kevin B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VivaWVHeavens V Heavens, Propietario at Viva Heavens by Wyndham, responded to this reviewResponded March 5, 2022

Dear kevinbM5203BO,

We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor.

We are very pleased to know that you enjoyed your visit to our beautiful Resort we are also delighted to hear that you are part of our group of loyal guests, whom year after year honor us with their preference.

Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests.

We are looking forward welcoming you back in a very near future!

Kind regards,

Customer Care
Viva Wyndham V Heavens

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